Ford Explorer Complaints (1995)

843 consumer complaints on file.

#741789March 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
ON TUESDAY JANUARY 16, 2001, THE O/D OFF LIGHT STARTED FLASHING WHILE MY WIFE WAS DRIVING TO WORK. I CHECKED THE OWNERS MANUAL FOR THIS STATUS AND IT STATED TO HAVE THE VEHICLE SERVICED. I SCHEDULED AN APPOINTMENT WITH COLUMBIANA FORD FOR THURSDAY JANUARY 18, 2001. I TEST DROVE THE VEHICLE TO SEE IF ANYTHING FELT WRONG AND ALL I COULD DETERMINE WAS THE AUTOMATIC SHIFTING INTO OVERDRIVE WAS NOT WORKING. ON THURSDAY JANUARY 18, 2001, I WAS SHOCKED BY THE PHONE CALL FROM THE FORD DEALER. THEY INFORMED ME THAT WHILE THE VEHICLE WAS IN OVERDRIVE A PART HAD BROKEN. DURING THIS BREAKAGE, THEY STATED THAT 3RD GEAR WAS DAMAGED. THE FINAL SHOCK OCCURRED WHEN THEY STATED THE REPAIR ESTIMATE WAS $2313.00 FOR A NEW TRANSMISSION. THE FINAL BILL WAS FOR $2484.00. WHEN I INQUIRED ABOUT REPAIRING OR REBUILDING THE TRANSMISSION THEY STATED THAT IT WOULD COST THE SAME AS THE NEW ONE. I CALLED OTHER TRANSMISSION SERVICE COMPANIES AND THEY VERIFIED THE SAME CONCLUSION AS THE FORD DEALER. THIS VEHICLE ONLY HAS 67,000 MILES ON IT AND THE TRANSMISSION NEEDED REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560007March 1, 2001
STRUCTURE
WHILE DRIVING THE VEHICLE WANDERS TO THE SIDE OF THE ROAD (NO SHOULDER), WHEN STEERING BACK INTO THE LANE THE VEHICLE BEGAN TO FISHTAIL AND SKID, THE DRIVER LOST CONTROL AND THE VEHICLE ROLLED OVER, NO SERIOUS INJURIES ONLY ACHES AND BRUISES. NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#560010March 1, 2001
TIRES:TREAD/BELT
WHILE DRIVNG ON A GRAVEL ROAD THE TIRES SHREDDED AND THE VEHICLE ROLLED OVER 3 TIMES, THE INFANT IN THE REAR OF THE VEHICLE ONLY SUSTAINED A CUT ON THE LEG THE DRIVER SUSTAIN INJURIES TO THE HEAD, NECK AND ARMS (FIRESTONE WILDERNESS AT 15"). NLM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#741690February 28, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
IT SHOULD BE NOTED THAT FREEDOM FORD IS THE DEALERSHIP THAT PROVIDED A $2,772.85 ESTIMATE TO REBUILD THE TRANSMISSION AGAIN. WE PURCHASED THE VEHICLE FROM COLORADO SPRINGS JEEP/EAGLE INC. THE TRANSMISSION HAS FAILED TWICE. THE FIRST TIME AT 55706 MILES, REBUILT AT A COST OF $2,628.92. NOW IT HAS FAILED A SECOND TIME WITH AN ADDITIONAL 51644 MILES ON THE ODOMETER. THIS VEHICLE HAS BEEN USED MOSTLY FOR HIGHWAY DRIVING, AS I COMMUTE A 101 MILES EACH DAY. IT HAS NOT BEEN USED TO TOW AND HAS ONLY BEEN USED IN 4-WHEEL DRIVE DURING SNOW STORMS. THE UPKEEP AND MAINTENANCE ON THE VEHICLE HAS NEVER BEEN NEGLECTED AND THERE IS NO REASON THAT THE TRANSMISSION SHOULD HAVE FAILED UNLESS THERE IS A MANUFACTURER DEFECT. I HAVE CONTACTED FORD AND WAS TOLD THERE WAS NOTHING THEY COULD DO TO COMPENSATE ME FOR THE REPAIR COSTS. I DID BRIEF RESEARCH ON THE INTERNET AND FOUND THAT THIS IS A PROBLEM EXPERIENCED BY MANY FORD EXPLORER OWNERS. THERE IS INFORMATION THAT INDICATES THAT FORD IS AWARE THAT THE TRANSMISSIONS USED IN THESE VEHICLES HAVE DESIGN DEFECTS, ARE POOR QUALITY AND THAT THEY HAVE A HIGH FAILURE RATE. HOWEVER, FORD HAS DONE NOTHING TO COMPENSATE THEIR CUSTOMERS. I INTEND TO PURSUE THIS SITUATION AND I WOULD APPRECIATE ANY INFORMATION, ASSISTANCE OR INVESTIGATIVE RESEARCH YOUR ORGANIZATION CAN PROVIDE. THANK YOU FOR PROTECTING US. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559961February 26, 2001
SUSPENSION
THE VEHICLE BEGAN EXPERIENCING HANDLING PROBLEMS DUE TO BROKEN SWAY BARS WHICH FAILED PRIOR TO RECALL NOTICE 00V-402 AND CAUSED THE TIRES TO WEAR, THE CONSUMER REQUESTS REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881438February 26, 2001
VEHICLE SPEED CONTROL
AS CONSUMER PUT VEHICLE IN REVERSE WITH FOOT ON BRAKE, ENGINE REVVED AND VEHICLE SURGED BACKWARD AND HIT ANOTHER VEHICLE. $ AMOUNT OF DAMAGE UNKNOWN. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#741493February 25, 2001
TIRES
THREE OF FOUR WILDERNESS AT TIRES WERE ORIGINALS. ALL ORIGINAL TIRES FOUND TO HAVE A VISIBLE SEPARATION BETWEEN THE TREAD AND BELT AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE. TIRES HAD NORMAL WEAR WITH PLENTY OF GOOD TREAD LEFT; ALTHOUGH, THE TIRES ARE FIVE YEARS OLD AND HAVE 67,000 MILES ON THEM. (DOT NUMBER: VNCU1PL165 TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559872February 22, 2001
SEAT BELTS:FRONT:ANCHORAGE, SUSPENSION
THE FOUR SEAT BELTS IN THE VEHICLE ARE BROKEN AND CANNOT BE USED PROPERLY, THE CONSUMER BELIEVES TH MANUFACTURER SHOULD PAY FOR REPAIR SINCE ITS SAFETY RELATED . NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741266February 21, 2001
TIRES
ON FEBRUARY 19, 2000, ED CARNEY FORD REFUSED TO EXCHANGE MY RECALLED FIRESTONE TIRES BECAUSE THEY WERE NOT CURRENTLY MOUNTED ON MY VEHICLE AND I HAD OTHER TIRES ON THE CAR ... THIS DESPITE PRESENTING THE RECALLED TIRES AT THEIR DEALERSHIP THAT DAY. THE FORD MOTOR COMPANY HAS SINCE CONFIRMED TO ME THAT THE DEALERSHIP ACTED IMPROPERLY, AND THAT TIRES AFFECTED BY THE RECALL ARE TO BE EXCHANGED WHETHER THEY ARE CURRENTLY MOUNTED OR NOT. I BELIEVE THIS IS A SERIOUS BREECH OF ED CARNEY'S RESPONSIBLITIES IN THIS RECALL, WARRANTING THIS COMPLAINT, AND I HOPE THAT THE NHTSA WILL TAKE ACTIVE STEPS TO ENSURE THAT THEY DO NOT TRY TO SCAM OTHER CUSTOMERS THIS WAY IN THE FUTURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881009February 21, 2001
TIRES:TREAD/BELT
HAD STOPPED VEHICLE TO CHECK TIRES AND NOTICED TREAD SEPARATING ON LEFT REAR FIRESTONE TIRE WITH 32,000 MILES ON IT. DROVE TO TIRE RETAILER AND HAD 2 TIRES IN REAR REPLACED. P225/70R15 ON 1995. *AK DOT# W2UU1MX. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880819February 20, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
REPLACED 2ND TRANSMISSION IN OCTOBER 1998, AND 3RD IN FEBRUARY 2001. CONSUMER FELT TRANSMISSIONS WERE DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740997February 16, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN DRIVING AT SLOW TO MODERATE SPEEDS, AND ATTEMPTING TO BRAKE NORMALLY, THE ABS SYSTEM ACTIVATES PARTWAY INTO THE BRAKING SEQUENCE. BRAKING EFFICIENCY IS DRASTICALLY REDUCED, WITH BRAKING DISTANCE SIGNIFICANTLY INCREASED. THIS RESULTS IN UNCONTROLLABLE NEAR COLLATERAL DAMAGE AND PERSONAL INJURY. THE SITUATION IS ESPECIALLY NOTICEABLE WHEN NAVIGATING IN PARKING LOTS WHERE WALKING PEOPLE AND BACKING VEHICLES NEED TO BE AVOIDED OR WHEN APPROACHING VEHICLES STOPPED AT TRAFFIC LIGHTS OR BREAKING FOR CROSSING PEDESTRIANS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880751February 16, 2001
TIRES:TREAD/BELT
CONSUMER REPLACED ALL4 TIRES DUE TO TREAD SEPARATION WITH ONLY 43000 MILES ON VEHICLE, FIRESTONE ATX P235/75R15, DOT W2HL1PM205, FIRESTONE IS DENYING CONSUMER A REFUND SINCE CONSUMER REPLACED TIRES PRIOR TO JANUARY 1, 2000. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880680February 15, 2001
AIR BAGS
AIR BAG SENSOR LIGHT CONTINUED TO STAY ON. DEALER NOTIFIED, AND INFOMED CONSUMER THAT PROBLEM WAS DUE TO A CLOCK SPRING FAILURE. ANY REPAIRS WOULD BE AT CONSUMER'S COST. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560272February 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE FAILED WHILE DRIVING, THE PISTON WAS SHOT, AN ENGINE GASKET WAS CRACKED AND BLUE SMOKE WAS COMING OUT OF THE TAIL PIPE, ENGINE BELT CRACKED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880507February 13, 2001
TIRES:SIDEWALL
LEFT FRONT TIRE WENT FLAT WHILE VEHICLE WAS PARKED. HAD ONLY 50,000 MILES ON IT. TOOK TO DISCOUNT TIRE RETAILER, AND IT WAS REPLACED. TIRE WAS DESTROYED. ON OTHER 3 TIRES SIDEWALLS WERE SEPARATING. FIRESTONE, WILDERNESS ATX, P235/75R15. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559580February 12, 2001
SUSPENSION
OWNER RECEIVED RECALL NOTICE (00V-402) IN DECEMBER, ARRIVED AT DEALERSHIP FOR APPOINTMENT ON 1/24/01, TOLD NO PARTS AVAILABLE. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559597February 12, 2001
TIRES
WHILE DRIVING THE FRONT RIGHT TIRE BLEW, FRONT SIDE OF VEHICLE CAME DOWN SO HARD, CRUSHED CHROME RIM AND BENT FRAME (TIRE MAKE NOT PROVIDED, TIRE SIZE P25570R16). CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880173February 8, 2001
SEAT BELTS:FRONT:ANCHORAGE
SEAT BELT ON DRIVER SIDE/PASSENGER SIDE, AND BOTH ON IN REAR WERE SHATTERED AND WERE SPLITTING. COULD NOT FIND WHAT WAS CAUSE OF THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880027February 7, 2001
SUSPENSION:FRONT:SPRINGS:TORSION BAR
FRONT SWAY BAR LINKS BROKE, THERE WAS NO PRIOR WARNING, AND VEHICLE COULD BREAK DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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