Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10204811October 4, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). SHE STATED THAT THE CLOSEST DEALER WAS 75 MILES AWAY AND THE PART WAS UNAVAILABLE. SHE DID NOT WANT TO HAVE THE SWITCH DISCONNECTED DUE TO THE INCONVENIENCE. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 39,000. *UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204447September 29, 2007
VISIBILITY:GLASS, SIDE/REAR
MOUNTING BOLT FROM REAR HATCH WINDOW PULLED LOOSE, BECAME STRIPPED. HATCH WINDOW FALLING OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203948September 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. AFTER BEING PARKED FOR A WEEK, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE HAS NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FIRE. THE VEHICLE WAS PARKED IN THE DRIVEWAY AND BURNED THE HOUSE. THE CURRENT AND FAILURE MILEAGES WERE 100,000. THE CONSUMER PROVIDED A DOCUMENT THAT STATED THE DEALER PERFORMED THE RECALL PRIOR TO PURCHASE. THE CONSUMER PROVIDED A COPY OF THE FIRE INCIDENT REPORT AND PHOTOS OF THE DAMAGED VEHICLE. UPDATED 10/11/07 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10202512September 11, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT CALLED TWO DEALERS TO SCHEDULE A REPAIR APPOINTMENT REGARDING NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). BOTH DEALERS FAILED TO PROVIDE HIM WITH THE OPTION TO BRING THE VEHICLE IN AND HAVE THE CRUISE CONTROL SWITCH DEACTIVATED. THEY ALSO STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202320September 9, 2007
VEHICLE SPEED CONTROL
RECALL: SPEED CONTROL DEACTIVATION SWITCH POSES RISK OF UNDERHOOD FIRE DEALER SAYS HE WON'T HAVE THE PART UNTIL DECEMBER. WHAT DO I DO NOW? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201896September 5, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. EVEN THOUGH THE REPAIR PARTS WILL BE UNAVAILABLE UNTIL LATE OCTOBER, SHE STATED THAT THE DEALER REFUSED TO DISCONNECT THE CRUISE CONTROL FEATURE. THE DEALER STATED THAT THE NOTICE DOES NOT STATE THAT THE CRUISE CONTROL MUST BE DISENGAGED. THERE HAD BEEN NO FAILURE TO DATE. THE NHTSA RECALL NUMBER WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 164,381. UPDATED 01/07/08. *LJ UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201305August 31, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
01 FORD EXPLORER AUTOMATIC TRANS. I HAVE A PROBLEM WITH MY REAR END LIKE MANY OTHER PEOPLE DO. IT WHINES VERY LOUD AND ONLY HAS 80K MILES ON IT. MY MECHANIC SAID THAT IT COULD LOCK UP ANY MINUTE WHILE DRIVING. I CANNOT AFFORD THE REPAIR AS I AM A FULLTIME COLLEGE STUDENT. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM FORD NEEDS TO BE ADDRESSED BEFORE ANYBODY DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201241August 30, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT STATED THAT IN MID JUNE 2007, AN EXPLOSION WAS HEARD AND SHE DISCOVERED THAT HER VEHICLE WAS ENGULFED IN FLAMES. SHE CALLED THE LOCAL FIRE DEPARTMENT AND THEY EXTINGUISHED THE FIRE. THE ENTIRE VEHICLE CAUGHT FIRE EXCEPT FOR PARTS OF THE HOOD. THE PAINT MELTED OFF THE SIDE OF THE HOUSE. PICTURES WERE TAKEN OF THE VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 138,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10200976August 28, 2007
VEHICLE SPEED CONTROL
I RECEIVED A RECALL NOTICE FROM FORD CONCERNING THE SPEED CONTROL. I CALLED BOB BENNET FORD ABOUT THE FIX. THEY SAID THEY HAD THE PARTS AND COULD FIX IT ON A FIRST COME FIRST SERVE BASES. I DROVE 30 MILES ONLY TO FIND OUT THEY DID NOT HAVE THE PART AND DIDN'T KNOW WHEN THEY WOULD GET THEM. I DROVE HOME AND CALLED BEN SATCHER FORD. THEY SAID THEY HAD THE PARTS AND WOULD BE ABLE TO INSTALL THE FIX IN ABOUT 10 TO 15 MINUTES. I DROVE TO SATCHER FORD (45 MILES). WHEN I GOT THERE DONALD REED SERVICE ADVISOR INFORMED ME THEY WERE OUT OF THE PARTS AND HAD BEEN FOR SEVERAL DAYS. HE AT LEAST DISCONNECTED THE WIRES TO THE SPEED CONTROL. HE DID NOT KNOW WHEN MORE PARTS WOULD BE AVAILABLE. IT SEEMS TO ME THAT IF FORD DOES A RECALL THEY SHOULD HAVE THE PARTS ON HAND TO SOLVE THE PROBLEM THEY CAUSED IN THE FIRST PLACE. I HEARD ABOUT THIS PROBLEM SEVERAL YEARS AGO. WHY AM I NOW JUST GETTING THE NOTICE TO FIX THE PROBLEM. I CONNECT FORD WHEN I FIRST HEARD OF THE PROBLEM AND THEY CLAIMED THEY KNEW NOTHING ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196575July 17, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. ON JULY 9, 2007, THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS COMPLETELY TURNED OFF WITH NO PASSENGERS AT THE TIME OF FAILURE. THE VEHICLE WAS DESTROYED. A FIRE AND POLICE REPORT WERE FILED. THE CURRENT AND FAILURE MILEAGES WERE 65,000. IT WAS DETERMINED THE FAULTY CRUISE CONTROL SWITCH CAUSED THE FIRE. UPDATED 08/16/07. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10195912July 9, 2007
POWER TRAIN:AXLE ASSEMBLY, SUSPENSION:FRONT:WHEEL BEARING
I OWN A 2001 SPORT TRAC. I HAD TO PAY 934.00 TO BRYAN AUTOMOTIVE IN DECATUR TEXAS TO REPLACE BOTH RIGHT AND LEFT AXLES, AND THE OUTER BEARINGS. THE REAR END STILL HAS A SLIGHT WHINING AT 55-70 MPH. HE SPOKE WITH SOMEONE AT THE FORD HOUSE IN DECATUR TX , AND WAS TOLD SOME SPORT TRACS WILL HAVE THIS NOISE. I HAVE OWNED NUMEROUS VEHICLES AND HAVE NEVER HAD A REAR END GO OUT. SOMETHING WAS DEFINITELY WRONG. PLEASE HAVE FORD REIMBURSE PEOPLE AND DO A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195247July 3, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO RIDE ROUGHLY AND BACKFIRED WHEN THE CONTACT ATTEMPTED TO ACCELERATE. THE CONTACT ATTEMPTED TO REPLACE THE SPARK PLUGS, HOWEVER, THE HEX NUT SNAPPED WHEN IT WAS REMOVED. APPROXIMATELY ONE WEEK LATER, THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE THREADED PART OF THE SPARK PLUG HAD FAILED INSIDE THE HEAD. THE DEALER RECOMMENDED THAT A MACHINE SHOP REMOVE THE SPARK PLUG. AS OF JULY 3, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 54,184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193852June 20, 2007
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD A LOUD CLUNKING SOUND COMING FROM THE REAR OF THE VEHICLE. IT SOUND LIKE METAL STRIKING METAL. THE DEALER STATED THAT THE BODY MOUNTS OF THE FRAME WERE DISINTEGRATING. THE CURRENT AND FAILURE MILEAGES WERE 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193428June 15, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE VEHICLE CAUGHT FIRE WHILE PARKED. THE FIRE WAS CONTAINED TO THE ENGINE COMPARTMENT AND EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 95,000. THE CONSUMER STATED HE WOULD LIKE FORD TO FURNISH ANOTHER VEHICLE AND BE REIMBURSED FOR RENTAL CARS AS A RESULT OF THIS INCIDENT. THE CONSUMER PROVIDED PICTURES, 2 ENGINEERS REPORT AND 2 LETTERS FROM FORD REGARDING THE INCIDENT. THE CONSUMER STATED HIS CRUISE CONTROL STOPPED WORKING LAST WINTER. THE BRAKE FLUID WAS LOW ON 2 OCCASSIONS. UPDATED 08/01/07 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10192117May 31, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2001 FORD EXPLORER LIFTGATE GLASS HINGE FAILURE. COVERED IN NHTSA CAMPAIGN #04V442000. FORD HAS ONLY RECALLED A PORTION OF THE VEHICLES IN THIS CAMPAIGN AND WILL NOT MAKE REPAIRS ON THE 2001 MODEL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190137May 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
AFTER COMING TO A COMPLETE STOP IN A LOCAL NEIGHBORHOOD ATTEMPTED TO SHIFT THE VEHICLE INTO PARK AS MY WIFE EXITED THE VEHICLE. THE SHIFT LEVER BROKE INSIDE THE STEERING COLUMN WITH THE TRANSMISSION IN REVERSE. I WAS ABLE TO MANUALLY SHIFT THE LINKAGE ON THE SIDE OF THE TRANSMISSION USING A PAIR OF PLIERS WHILE THE EMERGENCY BRAKE WAS SET, AND MY WIFE APPLIED THE BRAKES. THE VEHICLE WAS THEN DRIVEN TO THE LOCAL FORD DEALER, WHERE I WAS INFORMED THAT THE ENTIRE STEERING COLUMN WOULD NEED TO BE REPLACED AT A COST OF $1200.00. THIS VEHICLE WAS BOUGHT NEW IN 2001 AND HAS ONLY 58,000 MILES. IT HAS NOT BEEN ABUSED IN ANY MANNER. THERE WAS NO WARNING WHATSOEVER THAT THERE WAS ANY TYPE OF A PROBLEM. SURELY, THIS WAS A MANUFACTURING DEFECT THAT FORD WILL PROBABLY DENY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188492April 21, 2007
AIR BAGS:FRONTAL, SEATS:FRONT ASSEMBLY:RECLINER
FEB 7TH 2006 I WAS IN A HEAD ON COLLISION WITH ANOTHER VEHICLE THAT DEPLOYED BOTH AIRBAGS. MY EXPLORER SPORT TRAC DID NOT DEPLOY ANY AIRBAGS. I HAD TO HAVE A FUSION OF C5 & C6 IN MY NECK DUE TO THE CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10187572April 11, 2007
SEATS:FRONT ASSEMBLY:RECLINER
DRIVER'S SEAT RECLINER. PER NHTSA RECALL CAMPAIGN 03V281000 ON OTHER FORD EXPLORER SPORT MODELS OF THE SAME YEAR THERE WAS A RECALL ISSUED ON THE DRIVER'S SIDE RECLINER WHERE THE SEAT WOULD RECLINE DURING ACCELERATION , CAUSING THE DRIVER TO LOSE CONTACT WITH STEERING WHEEL AND PEDALS. THE 2001 FORD EXPLORER FELL OUTSIDE OF THE TIME FRAME FOR THE RECALL YET HAD THE SAME PROBLEMS. I AM ASKING TO EXPAND THE TIME FRAME SINCE SAME CONDITIONS EXISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187343April 9, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*- THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRACT WITH A FAILURE MILEAGE OF 84,000 MILES. THE CONTACT WAS DRIVING UNDER WET CONDITIONS AT ABOUT 35 MPH WHEN THE VEHICLE MADE A HARD JERK AND THEN LOST POWER. THE CONTACT TRIED TO RESTART THE VEHICLE, BUT IT WOULD NOT TURN OVER. THE VEHICLE WAS TAKEN TO THE MECHANIC, WHO FOUND THAT THERE WAS WATER IN THE ENGINE AND THE TIMING GEAR HAD FAILED. THE CONTACT HAD BEEN TO THE DEALER SEVERAL TIMES ABOUT THIS PROBLEM BEFORE THE FAILURE HAPPENED. THE CONTACT HAD THE ENGINE REPLACED, AND FOUND THAT THE ENGINE'S FAILURE WAS DUE TO RECALL 00M12 CONCERNING THE TIMING CHAIN OF WHICH NHTSA HAD NO RECORD. *AK THE CONSUMER STATES THAT EVEN THOUGH THE TRUCK IS A 2001, IT SHOULD BE LISTED ON THE RECALL BECAUSE IT WAS MANUFACTURED IN AUGUST 2000. THE CONSUMER HAS PROVIDED THE REPAIR INVOICE. UPDATE 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187161April 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2001 FORD EXPLORER SPORT TRAC HAS BEEN IDLING ROUGH AND DOES NOT SEEM TO SHIFT GEARS PROPERLY. WHILE DRIVING, THE OVERDRIVE LIGHT WILL RANDOMLY COME ON AND FLASH. ONCE THE OVERDRIVE LIGHT COMES ON, THE VEHICLE IS VERY SLUGGISH AND DOES NOT DRIVE PROPERLY AFTER THAT. I TOOK THE VEHICLE IN FOR SERVICE TO A LOCAL MECHANIC. THE MECHANIC TOLD ME THAT THERE HAS BEEN A RECALL OF SOME OF THE EXPLORER SPORT TRAC'S BY FORD AND TO CONTACT A DEALER FOR THE REPAIR. WHEN I CONTACTED THE DEALER, THEY TOLD ME THAT MY TRUCK WAS NOT COVERED UNDER THE RECALL BASED ON THE VIN NUMBER I PROVIDED THEM. EVEN THOUGH MY TRUCK IS OF THE SAME MAKE AND MODEL AND EXPERIENCING THE SAME PROBLEMS AS OTHER FORD EXPLORER SPORT TRACS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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