Ford Explorer Complaints (1992)

633 consumer complaints on file.

#727396August 9, 2000
TIRES
I WISH TO REGISTER THIS INFORMATION TO PROTECT MY RIGHTS IN THE MANUFACTURE'S RECALL PROGRAM.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727402August 9, 2000
TIRES
TRAVELING INTERSTATE HIGHWAY BETWEEN FLORIDA AND VIRGINIA MY 1992 FORD EXPLORER STARTED SHAKING VIOLENTLY. IT FELT LIKE I WAS LOSING A WHEEL. I STOPPED AND CHECKED THE WHEELS OUT AND EVERYTHING LOOKED OK. WE PROCEEDED CAUTIOUSLY TO OUR DESTINATION OF ABINGDON, VIRGINIA. I ULTIMATELY TOOK THE VEHICLE TO THE FIRESTONE DEALER IN BRISTOL, TN. AND WAS TOLD THE STEEL BELTS HAD SEPERATED AND NEEDED TO REPLACE THE TIRES. THERE WAS 10/32 OF TREAD STILL REMAINING ON THE TIRES WHEN I HAD TO REPLACE THEM AND HAD TO PAY 195.00. THE TIRES HAD ALWAYS BEEN CAREFULLY MAINTAINED WITH PROPER INFLATION AND ROTATED EVERY 5000 MILES. THE TIRES WERE REPLACED WITH FIRESTONE ATX TIRES AND ON 06/29/99 @ 34383 MILES THEY WERE AGAIN REPLACED BECAUSE OF FAILURE AND THIS TIME WILDERNESS AT TIRES WERE USED.( DOT NUMBER: W2HL TIRE SIZE: P235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727412August 9, 2000
TIRES
AFTER PURCHASING FOUR NEW TIRES AND ALL NEW SHOCKS, THE CAR WOULD NOT RIDE SMOOTHLY AT 60-65MPH. WITH REPEATED RETURN VISITS THE MECHANIC TRIED REBALANCING THE TIRES, TRIED ROTATION AND CHECKED THE U JOINTS. EACH TIME IT STILL VIBRATED BADLY. FINALLY HE BELEIVED THAT THE VIBRATION WAS CAUSED BY A TIRE DEFECT AND HE REPLACED 1 TIRE FOR FREE. THIS REDUCED THE AMOUNT OF VIBRATION BUT HAS NOT ELIMINATED IT. WE RELY HEAVILY ON USING THIS CAR FOR FAMILY PURPOSES ESPECIALLY WITH THE SUMMER VACATION TIME AND WEEKLY CAMPING TRIPS.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727309August 9, 2000
TIRES
BOTH REAR TIRES THREW ENTIRE TREAD AT SAME TIME ON BROAD STREET WHILE GOING 35 MPH. NO MAJOR DAMAGE OR INJURIES; CAN ONLY SPECULATE WHAT WOULD'VE HAPPENED AT HIGH SPEED. REPLACED, BUT NOW HEARD ABOUT RECALL AND DECIDED TO REPORT.( DOT NUMBER: TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726946August 8, 2000
STRUCTURE:BODY:DOOR
IHAVE BEEN LOOKING FOR INTERIOR DOOR PANELS FOR ABOUT 2 YRS.THE PROBLEM IS WITH THE PORTION OF THE INTERIOR DOOR PANEL WHERE YOU ARE SUPPOSED TO GRAB THE DOOR TO CLOSE IT.ALL THE SALVAGE YARDS SAY THE SAME THING"IDONT HAVE TO LOOK THAT UP, I KNOW WE DONT HAVE ANY, THERE ALL BROKEN". MY CHILDREN HAVE SCRATCHED THEIR ARMS ON THE BROKEN PLASTIC THAT IS LEFT BEHIND AFTER THE DOOR PULL/ARMREST BREAKS OFF.SINCE I HAVE BEEN UNSUCSSFUL IN TRING TO LOCATE A REPLACEMENT I CAN ONLY CONCLUDE THAT THIS IS A BIG PROBLEM. IT MAKES SHUTTING THE FRONT DOORS DIFFICULT AS THERE IS NO PLACE TO GRAB THE DOOR TO CLOSE IT. THIS IS A REAL HASSLE WHEN PARKED ON A HILL OR IT IS WINDY, AS THE ONLY THING TO GRAB IS THE DOOR HANDLE HALF THE TIME THE DOOR DOSENT LATCH FULLY MAKING IN NESSESSARY TO OPEN THE WINDOW AND GRAB THE TOP OF THE WINDOW TO SHUT THE DOOR FULLY, CREATING A SECOND HAZARD BY OPENING UP THE POSSIBILITIES OF BREAKING THE WINDOW. MY CHILDREN AS I MENTIONED HAVE BEEN SCRATCHED BADLY ENOUGH TO DRAW BLOOD ON SEVERAL OCCASIONS,AND MY WIFE HAS RUINED A COUPLE OF SWEATERS BY GETTING THEM SNAGGED ON THE JAGGED PLASTIC. FORD WANTS OVER 100.00 PER DOOR TO REPLACE THEM(I NEED ALL FOUR) AND FRANKLY ICANT AFFORD IT AND DONT THINK I SHOULD HAVE TO. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726979August 8, 2000
TIRES:TREAD/BELT
TREAD FAILURE REUSLTED IN LOSE OF CONTROL AND CAR FLIPPED SEVERAL TIMES AND CRASHED. FURTHER DETAILS AVAILABLE UPON REQUEST. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#727002August 8, 2000
TIRES:TREAD/BELT
WE WERE INVOLVED IN A CAR ACCIDENT IN ATLANTA, GEORGIA IN THE FORD EXPLORER. AFTER THE CAR ACCIDENT, IN WHICH MY LEG WAS BROKEN AND ME AND MY HUSBAND SUFFERED CONCUSSIONS. SINCE THE ACCIDENT I HAVE HAD TWO MISCARRIAGES AND SUFFERED SEVERE BACK PAIN. I HAVE BEEN IN THE CARE OF A CHIROPRACTOR SINCE THE ACCIDENT. MY LEG WILL NEVER BE THE SAME- THE CAR WAS TOTALLED. I HAVE PICTURES TO SUPPORT MY CLAIMS. PLEASE LET ME KNOW HOW TO SCAN MY PICTURES.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#867187August 8, 2000
TIRES:TREAD/BELT
PE00020; CONSUMER WAS TRAVELING ABOUT 65MPH ON THE HIGHWAY AND THERE WAS SLIGHT VIBRATION AND SHE LOST CONTROL OF VEHICLE. VEHICLE WENT OFF ON THE SIDE OF THE ROAD INTO A DITCH. TIRES WERE FIRSTONE #ATX. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#726874August 7, 2000
TIRES:TREAD/BELT
WHILE TRAVELING WITH CRUISE CONTROL @ 72MPH, RIGHT REAR TREAD SEPARATED COMPLETELY FROM TIRE WHICH CASED MY EXPLORER TO TURN 180 DEGREES FOLLOWING WHICH I HIT THE GRASS MEDIAN AND ROLLED 21/2 TIMES. THESE WERE FIRESTONE ATX TIRES. VEHICLE WAS TOTALLED AND I WAS SENT TO THE ER. PLEASE KEEP ME INFORMED OF THE PROCEEDINGS.*AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#726877August 7, 2000
TIRES, SUSPENSION
REPLACEMENT TIRES WERE SAME AS FACTORY ORIGINAL, RATED AT 50,000 MILES. AT 40,000 MILES, BEGAN TO EXPERIENCE VIBRATION, THE SOURCE OF WHICH COULD NOT ACCURATELY BE IDENTIFED BY MECHANIC. (U-JOINT AND SEVERAL BEARINGS REPLACED TO NO EFFECT). DURING DRIVING TRIP TO LITTLE ROCK FOR THANKSGIVING, VIBRATION WORSENED, WHICH I ATTRIBUTED TO BAD ROAD SURFACE CONDITIONS IN MO AND AR. DURING RETURN TRIP TO KANSAS CITY FROM LITTLE ROCK, APPROX. 100 MILES WEST OF LITTLE ROCK ON WB I-40, RIGHT REAR TIRE TREAD FAILED, DELAMINATING COMPLETELY FROM TIRE CORE AT 70 MPH. LOST CONTROL OF VEHICLE AND TRAVELED DOWN GRASS EMBANKMENT OF CENTER MEDIAN, HIT CONCRETE DRAINAGE WAY AT CENTER, AND CONTINUED UP THE OPPOSITE EMBANKMENT TOWARD ONCOMING EB TRAFFIC. REGAINED PARTIAL CONTROL AS VEHICLE SLOWED UP THE EMBANKMENT, AND WAS ABLE TO STEER VEHICLE TO REST BACK AT THE BOTTOM OF THE MEDIAN. PASSING MOTORISTS ASSISTED IN RETURNING VEHICLE TO THE HIGHWAY, AND I PUT ON THE FULL-SIZE SPARE. PASSING ARKANSAS STATE TROOPER STOPPED AND ASCERTAINED THAT THERE WERE NO INJURIES NOR COLLISIONS WITH OTHER VEHICLES. NO REPORT WAS FILED. CONTINUED TO KANSAS CITY ON SPARE TIRE; NO FURTHER VIBRATION NOTICED. APPROXIMATELY 5000 MILES LATER REPLACED ALL FOUR TIRES WITH SAME BRAND, FIRESTONE ATX. THESE TIRES NOW HAVE APPROXIMATELY 8000 MILES. NO FURTHER INCIDENTS TO REPORT. ORIGINALLY THOUGHT TO BE ISOLATED INCIDENT, AND SO DID NOT REPORT TO NHTSA UNTIL I HEARD NEWS REPORTS ABOUT YOUR INVESTIGATIONS ON THIS TIRE. NTB SALESMAN NOTED THAT THEY WERE FAMILIAR WITH FAILURE PROBLEMS ON THIS TIRE AT THE TIME THAT I BOUGHT THE LAST SET. I WENT AHEAD AND BOUGHT THEM BECAUSE ORIGINAL SET PERFORMED OK, AND THEY WERE MOST ECONOMICAL PRODUCT FOR MY BUDGET. *AK( DOT NUMBER: TIRE SIZE: P235/75R14 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726812August 6, 2000
TIRES:SIDEWALL
SIDEWALL SEPARATION ON AT LEASE ONE TIRE PRESENTLY ON VEHICLE, RESULTING INLARGE BULGE AND VERY POOR RIDE. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726721August 5, 2000
TIRES:TREAD/BELT
I HAD THE FIRST BLOWOUT IN FEB. 98, I HAD THE SPARE PUT ON AND WENT TO FIRESTONE THE NEXT DAY (I WAS APPROX. 60 MILES FROM HOME WHEN THIS HAPPENED). THEY WOULDN'T HONOR THE WARRANTY EVEN THOUGH THE TIRES HAD LESS THAN 10,000 MILES ON THEM BECAUSE I WASN'T THE PURCHASER. I HAD CONTACTED THE PERSON WHO SOLD ME MY EXPLORER THE NIGHT OF THE BLOWOUT AND THEY WERE GOING TO BRING ME THE ORIGINAL PAPERWORK ON THE TIRES TO USE THE WARRANTY BUT FIRESTONE SAID THIS WASN'T POSSIBLE SINCE THEY WERE NOT THE OWNER OF THE VEHICLE ANY LONGER. I HAD THE SECOND BLOWOUT IN JUNE OF 98 ON THE FREEWAY JUST LEAVING TEXAS AND COMING INTO NEW MEXICO, THE TEMPERATURE OUTSIDE WAS ABOUT 95*. I WAS NO WHERE NEAR A FIRESTONE DEALER. A TOW TRUCK STOPPED AND CHANGED MY TIRE FOR ME AND FOLLOWED ME TO THE CLOSEST TOWN (ABOUT 30 MILES AWAY). THERE WAS ONLY A SMALL TIRE SHOP THERE (NO FIRESTONE DEALER) AND I PURCHASED THE BEST USED TIRE HE HAD (HE HAD NOTHING NEW IN MY SIZE). WHEN I GOT TO LAS VEGAS THE NEXT DAY I WENT AND PUCHASED A NEW TIRE, BUT AT THIS POINT I HAD STOPPED PURCHASING THE EXACT SAME TIRE. I BOUGHT 2 DIFFERENT TIRES THAT WERE COMPARABLE AND PUT THE FIRESTONE AS MY SPARE. I HAVEN'T HAD ANOTHER PROBLEM YET BUT NOW AM SCARED TO DEATH OF WHAT'S TO COME. MY BEST FRIEND'S SON WAS IN A FATALITY CRASH (NOT HIM FORTUNATELY) 2 WEEKS AGO IN A 1999 EXPLORER. THEY ARE NOW CHECKING THE TOTALLED VEHICLE TO SEE IF IT ALSO HAD THESE TIRES ON IT AND IF SO WILL BE FILING A COMPLAINT AND POSSIBLY A LAW SUIT.( DOT NUMBER: TIRE SIZE: P235/R7515 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726620August 4, 2000
TIRES:TREAD/BELT
ON 3/30/000 WHILE TRAVELING FROM SAN DIEGO TO SAN FRANCISCO, I FELT SLIGHT VIBRATION IN THE REAR OF THE VEHICLE WHICH I ASSUMED WAS A WHEEL SLIGHTLY OUT OF BALANCE. I STOPPED FOR THE NIGHT IN PISMO BEACH AND ON INSPECTION FOUND THAT THE REAR TIRES WERE SEPARATING. ON ONE TIRE THERE WAS APPROX. AN 18" TEAR BETWEEN THE STEEL? BACKED TREAD AND THE REST OF THE TIRE. THE OTHER REAR TIRE ALSO HAD A SMALLER SEPARATION STARTING. THE DAMAGE WAS NOT IMMEDIATELY NOTICEABLE FROM A CASUAL LOOK AT THE TIRE. IT WAS ONLY BY LUCK THAT WE HAD PLANNED TO STOP IN PISMO BEACH. HAD WE CONTINUED DIRECTLY TO SAN FRANCISCO. I SUSPECT THE TIRE WOULD HAVE COME APART ON THE HIGHWAY. I HAD BOTH TIRES REPLACED THE FOLLOWING MORNING WITH GOODYEAR WRANGLERS - ROTATING THE REMAINING TWO ATX'S TO THE REAR. THE TIRES WITH THE SEPARATION WERE NOT BADLY WORN OR UNDERINFLATED. THEY STILL HAS A REASONABLE AMOUNT OF TREAD LEFT. I MAY BE ABLE TO DETERMINE THE MILEAGE ON THEM IF I CAN FIND THE ORIGINAL INVOICES OR THE TIRE STORES HAVE MAINTAINED A RECORD - WHICH I EXPECT TO BE THE CASE. MY SON SOMETIME BORROWS THE VEHICLE DURING THE SUMMER AND RECENTLY MADE A TRIP TO LOS ANGELES UP AND DOWN I5, WHICH IS BOTH HOT AND FAST. I WOULD URGE YOU TO MAKE A RAPID DETERMINATION AS TO WHETHER THESE TIRES SHOULD BE RECALLED.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866835August 4, 2000
TIRES
REAR LEFT FIRESTONE ATX TIRE EXPLODED WHILE DRIVING AT 70 MPH, CAUSING A ROLLOVER ACCIDENT. FIRESTONE HAS BEEN CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#726507August 3, 2000
TIRES
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726521August 3, 2000
TIRES:SIDEWALL
TIRE HAS AN UNUSUAL GASH MARK ON SIDEWALL OF TIRE NO POSSIBILITY OF WEAR IN THAT LOCATION. NO BLOWOUT AS OF YET. ONLY ONE OF FOUR TIRES CURRENTLY AFFECTED. OTHER THREE TIRES APPEAR TO BE DEVELOPING SAME TYPE OF WEAR ON SIDEWALLS. AWARE OF NUMEROUS SIMILAR COMPLAINTS AS OF LATE IN THE NEWS. FEEL A RECALL OF TIRES FOR FREE REPLACEMENT IS NECESSARY FOR SAFE OPERATION OF VEHICLE. *AK( DOT NUMBER: WIHLAT5187 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866688August 3, 2000
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF BLEW OFF WHILE VEHICLE WAS IN MOTION, AND WHILE THE SUN ROOF WAS IN A CLOSED SECURE POSITION . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865769July 20, 2000
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC
RECALL 96V024000; WHEN DRIVING AND UPON DEPRESSING BRAKE PEDAL TO MAKE A GRAUDAL STOP, BRAKE PEDAL TRAVELED TO THE FLOORBOARD, CAUSING EXTENDED STOPPING DISTANCE. EMERGENCY PARKING BRAKE WAS ENGAGED TO STOP VEHICLE. CONSUMER HAS CONTACTED THE DEALER. DEALER STATED THAT AIR BRAKE BOOSTER ASSEMBLY WAS BAD AND SHOULD BE REPLACED. *AK THE VEHICLE HAD POWER BRAKE ASSEMBLY REPLACED IN MARCH 1966 DUE TO RECALL ON THIS PART. SO, THE CURRENT FAILURE IS DUE TO THE IMPROPER FIXING BY THE DEALER AT RECALL FIXING. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725504July 16, 2000
POWER TRAIN:MANUAL TRANSMISSION
THIS IS THE FOURTH TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725520July 16, 2000
ELECTRICAL SYSTEM:IGNITION
THE VEHICLE OCCASIONALLY HESITATES ON ACCELLERATION, AND REPEATEDLY THE ENGINE STALLS (HOWEVER, RADIO ETC STAYS ON) CAUSING A LOSS OF POWER STEERING, BRAKE POWER, ETC. THIS OCCURS IN ALL SEASONS AND AT ALL SPEEDS BUT, SEEMS MORE PREVELANT DURING THE SUMMER MONTHS. THIS STALLING HAS RESULTED IN 10 NEAR MISS ACCIDENTS WHILE ATTEMPTING U-TURNS AND LEFT TURNS IN TRAFFIC , AND WHILE DRIVING AT FREEWAY SPEEDS (65 MPH +). I HAVE REPOTED THIS TO THE DEALER SO MANY TIMES THEY DON'T EVEN TRACK IT ANYMORE. THE RESPONSE DURING THE "SERVICE" CHECKS HAS RANGED FROM, "WE CAN'T GET IT TO CREATE THE SYMPTOMS" TO "IT'S A MASS AIR FLOW SENSOR." IT IS MY BELIEF THAT THERE IS A MANUFACTURER'S DEFECT IN THE DESIGN OF THE WIRING HARNESS, OR THE COMPUTER. I KNOW THAT THIS PROBLEM IS NOT LIMITED TO THE "EXPLORER" AS A WORK ASSOCIATE HAD THE SAME OCCURRANCES WITH HIS AEROSTAR VAN. ANY HELP YOU CAN GIVE WILL BE APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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