Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#10126814June 28, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:WINDSHIELD
DT: CONTACT STATED WHILE USING THE DEFROSTER SYSTEM THE WINDSHIELD CRACKED FROM THE OUTSIDE TO THE INSIDE. VEHICLE HAD NOT BEEN TO A SERVICE DEALER, BUT WAS SCHEDULED TO BE TAKEN IN THIS WEEK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119436June 24, 2005
SUSPENSION:FRONT:STABILIZER BAR
CONSUMER HEARD NOISE ON DRIVER'S SIDE WHEEL AND FRONT STABILIZER BAR BROKE. CONSUMER CALLED THE DEALER, AND FORD WAS TOLD CONSUMER'S VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN NUMBER. OTHER VEHICLES OF SAME YEAR WERE RECALLED. CONTACT FELT THIS VEHICLE SHOULD HAVE BEEN RECALLED.*AK AT LOW SPEED VEHICLE WAS RESPONDING NORMALLY BUT AT INCREASED SPEED VEHICLE BECOMES UNSTABLE FOR A SHORT INSTANCE. CONSUMER COULD NOT CONTINUE TO DRIVE UNSAFELY, SO CONSUMER PURCHASED TWO NEW STABILIZER LINKS FROM FORD DEALERSHIP FOR $22. MECHANIC REPLACED BOTH OF THEM FOR AN ADDITIONAL $40. CONSUMER FEELS THAT THIS INCIDENT IS UNFORTUNATE FOR THE FORD COMPANY NOT TO STAND BEHIND THEIR VEHICLES BECAUSE THE LINKS ARE NOT MOVING PARTS OF THE VEHICLE AND SHOULD LAST A LIFETIME. *SB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125342June 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE OVERDRIVE LIGHT INTERMITTENTLY CAME ON. DEALER SAID IT COULD EITHER BE A LOOSE CONNECTION OR MOISTURE IN THE SYSTEM. AFTER ABOUT FIVE MILES ON THE ROAD, THE TRANSMISSION WAS SLIPPING. PULLS IN SECOND GEAR. TRANSMISSION FINALLY FAILED.*AK *SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122060May 24, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AIR BLEND DOOR FAILURE. I ONLY HAVE HOT AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121630May 19, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
1997 FORD EXPLORER LOWER BALL JOINTS ON EXPLORER, BOTH SIDES, LEFT AND RIGHT, HAD A CLUNK WHEN GOING OVER DIPS IN ROAD. FORD DID NOT FIND THE PROBLEM. THE PROBLEM WAS THERE FROM NEW, I HAVE 57,000 MILES ON THE EXPLORER. THE PROBLEM WAS FOUND AT FIRESTONE WHEN ROTATING THE TIRES AND GETTING READY FOR A FRONT END ALINEMENT. I WAS TOLD THAT THE BALL JOINTS WERE BAD ON BOTH SIDES . NOTHING HAS BEEN DONE. I TALKED TO FORD, THEY SAY THE WARRANTY IS GONE AND WILL DO NOTHING, BUT WILL TURN IT OVER TO THE ENGINEERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120915May 14, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 1997 FORD EXPLORER THAT SINCE ITS BEEN PURCHASED THE AIR CONDITIONING AND THE HEAT WERE ALWAYS GIVING ME PROBLEMS, I HAVE SINCE FOUND OUT THAT ITS A PROBLEM WITH ALMOST EVERY FORD EXPLORER OUT ON THE ROADS TODAY. THIS IS A MAJOR CONCERN TO ME DUE TO WINDOW DEFROSTING DURING THE WINTER MONTHS, THE BLEND DOOR HAS A MIND OF ITS OWN AND WILL OPEN AND CLOSE AT ANY TIME. PLEASE ADVISE ME ON HOW I CAN GET THIS LOOKED INTO. I BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THIS AND THEY BELIEVE THAT THEY DONT. THANK YOU FOR YOUR TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120284May 9, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DT: 1997 FORD EXPLORER THE DRIVER FRONT DOOR AND THE PASSENGER SIDE REAR DOOR WILL NOT OPEN. CONTACT STATES SHE CALLED THE SERVICE DEALER, BUT IT COSTS TOO MUCH TO HAVE IT LOOKED AT, PARTS AND LABOR WOULD BE MORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116719April 11, 2005
ENGINE AND ENGINE COOLING
THE PROBLEM I'M HAVING INVOLVES A 1997 FORD EXPLORER SPORT (4.0L-5SPD-NON-AUTO CLIMATE CONTROL)--THE TEMP IS NOT CONTROLLABLE AND REMAINS HOT ALL THE TIME EXCEPT FOR MAX A/C--THIS PROBLEM SEEMS TO COMMONLY INVOLVE BUT IS NOT NECCESSARILY LIMITED TO THE BLEND DOOR, BLEND DOOR ACTUATOR AND HEATER BOX--TO MY KNOWLEDGE THERE HAVE BEEN NO DEATHER OR INJURIES CAUSED BY THIS PROBLEM BUT IT IS SIGNIFICANT NON THE LESS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117568April 6, 2005
ELECTRICAL SYSTEM
WHILE DRIVING 55 MPH VEHICLE CAUGHT ON FIRE ON ITS OWN. PULLED OVER, AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. VEHICLE WAS TOWED TO A GARAGE FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10116161March 31, 2005
SUSPENSION:FRONT:STABILIZER BAR
AFTER PULLING OFF THE INTERSTATE I NOTICED MY 1997 FORD EXPLORER WAS MAKING AWFUL NOISES AND DIDN'T HANDLE WELL. WHEN I GOT HOME I REALIZED THE SWAY BAR LINK HAD SNAPPED. AFTER LOOKING AT YOUR WEBSITE I SAW THAT THE 1997 FORD EXPLORER WAS RECALLED FOR SWAY BAR LINKS BREAKING. AFTER BRINGING MY EXPLORER TO THE DEALERSHIP TO GET THE ITEM FIXED I WAS TOLD MY VEHICLE WASN'T PART OF THE RECALL AND THAT THEY GO BY VIN #'S. SO MY QUESTION IS WHY ARE ONLY CERTAIN 1997 EXPLORERS RECALLED. JUST BECAUSE MY VEHICLE'S VIN # DOESN'T QUALIFY DOES THAT MEAN THAT I SHOULD LOOSE CONTROL ON THE INTERSTATE GOING 75 MPH. ONLY CERTAIN COLOR EXPLORERS GET RECALLED? MAYBE ONLY EXPLORERS BUILT ON WEDNESDAYS IN 1997 QUALIFY. DO I HAVE TO CRASH AND DIE UNTIL MY VIN # QUALIFIES? IT WILL BE TOO LATE THEN BUT MAYBE MY PARENTS CAN SUE FORD AND GET RICH. FORD ALREADY TRIED TO KILL ME WITH THEIR FIRESTONE TIRES AND NOW THIS. I'M GLAD THE NHTSA HAS THE KNOWLEDGE TO KNOW EXACTLY WHICH 1997 EXPLORERS HAD FAULTY PARTS, SEEMS LIKE A COINCIDENCE THAT I HAD THE SAME PROBLEM THAT RESULTED IN A RECALL FOR THE 1997 EXPLORER BUT YET I AM REFUSED SERVICE BY FORD. COULD YOU PLEASE TELL ME HOW THIS CAN HAPPEN. I AM FURIOUS WITH FORD BUT I GUESS I SHOULD BE MORE ANGRY WITH THE NHTSA SINCE THEY ISSUE THE RECALLS. PLEASE LET ME KNOW HOW YOU DETERMINE WHICH LIVES TO SAVE AND WHICH ONES AREN'T AS IMPORTANT. THANKS FOR YOUR TIME, JOE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116016March 29, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I BOUGHT THE EXPLORER LAST APRIL AND THE A/C WORKED FINE, BUT WHEN WINTER GOT HERE THE HEATER WOULD NOT BLOW WARM AIR. I TOOK IT TO A MECHANIC WHO REPLACED THE THERMOSTATE AND LOOKED AT OTHER THINGS, BUT COULD NOT FIX IT. I THEN TOOK IT TO A SECOND MECHANIC WHO LOOKED AT IT AND TOLD ME THAT HE HAD JUST FIXED THE SAME PROBLEM ON ANOTHER 97 FORD EXPLORER--AND IT WAS THE BLEND DOOR. THAT THE DOOR WAS A FACTOR DEFECT AND WOULD COST ABOUT $650.00 TO REPLACE IT. I DID NOT HAVE THE MONEY TO HAVE IT REPLACED, AND IT IS A SAFETY HAZARD WHEN IT IS STUCK ON A/C AIR AND YOU CAN NOT DEFROST YOUR WINDSHILD WHILE YOU ARE DRIVING. IT HAS NOT BEEN FIXED AND RESTRICTS VISION OUT OF THE WINDSHIELD WHEN FOGGED OR ICED WHICH COULD CAUSE ME TO HAVE A BAD WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114597March 24, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
(1) CRUISE CONTROL, NORMAL USEAGE (2) WHEN THE CRUISE CONTROL IS ON FOR MORE THAN FIVE MINUTES, THE CRUISE CONTROL SWITCH CONTROLLING ACCEL, COAST, RESUME, ON THE STEERING WHEEL BECOMES HOT. FURTHERMORE, APPROXIMATELY 30% OF THE TIME, THE VEHICLE WILL SUDDENLY ACCELERATE WHEN THE COAST BUTTON IS DEPRESSED, RESULTING IN TWO NEAR MISSES, WITH TEMPORARY LOSS OF CONTROL OF THE VEHICLE. (3) THE FAILURE STILL EXISTS, HOWEVER I HAVE NOT USED THE CRUISE CONTROL FOR TWO MONTHS. I HAD CONTACTED A FORD DEALERSHIP FULLY EXPLAINING THE PROBLEM AND WAS TOLD THAT THERE WAS NO RECALL; I WOULD HAVE TO TAKE THE VEHICLE IN AND PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114310March 18, 2005
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
FEW MONTHS AGO I HAVE PURCHASED A SET OF BOSCH SPARK PLUGS (PLATINUM 2 PART # 4305). ABOUT 3 WEEKS AFTER I INSTALLED THEM WILE DRIVEN ON THE EXPRESSWAY ONE OF THEM EXPLODED RUINING THE WIRE AND CAUSING TO FLIP FLOP ALL OVER SPARKING LUCKY I STOP RIGHT AWAY. THE CERAMIC PORTION OF THE SPARK HAS COME OUT OF IT CLEAN CAN NOT EVEN FIND A TRACE OF CERAMIC ON THE PLUG BUT UNFORTUNATELY THE ELECTRODE OR PORTION OF IT FELL IN TO THE CYLINDER ,CAUSING AN IRREPARABLE DAMAGE TO THE ENGINE, I HAVE REPORTED THE DAMAGE AND DETAILS TO THE MANUFACTURER AND EVEN SEND THEM THE PLUG FOR INSPECTION AND EXPLAIN EVERY THING, BUT THEY HAVE RETURN THE PLUG AND A LETTER SATING THAT THE REASON THE PLUG EXPLODED WAS BECAUSE IMPROPER TORQUE. I HAVE BEEN INSTALLING THE PLUGS ON MY VEHICLES FOR THE LAST 20 YEARS AND I HAVE NEVER HAD A PROBLEM LIKE THIS AND PEOPLE I TALKED TO SAID THE PLUG SHOULD NOT EXPLODE FOR THAT REASON. I THAT IS THE CASE I FEEL THIS IS A SAFETY ISSUE ON THIS PARTICULAR PLUGS AND THERE IS NOTHING ON THE PACKAGE INDICATING TO THE CONSUMER OF THIS DANGER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115169March 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE DRIVING 35 MPH TRANSMISSION ENGAGED ITSELF INTO 4-WHEEL DRIVE. AS A RESULT, VEHICLE LOST POWER, AND WOULD NOT SHIFT GEARS. DEALER STATED TRANSMISSION BURNED ITSELF OUT, AND NEEDED TO BE REBUILT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115004March 7, 2005
ENGINE AND ENGINE COOLING:ENGINE
FORD EXPLORER 1997, CONSUMER PAID FOR REPLACEMENT OF ENGINE PRIOR TO FORD RECALL. *BF THE CONSUMER WAS DENIED REIMBURSEMENT UNDER THE RECALL BECAUSE THE REPLACEMENT ENGINE WAS NOT PURCHASED FROM FORD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112402March 2, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I PURCHASED A 1 OWNER,USED 1997 FORD EXPLORER IN APRIL 2004.IT HAS 105.000.3 MONTHES LATER,THE TRANSFER CASE WENT.WHEN MY MECHANIC HAD IT ON THE LIFT,HE SAW THAT THE TRANSMISSION HAD ALREADY BEEN REBUILT.NOW 6 MONTHES LATER,THE TRANSFER CASE,WHICH CAME OFF OF A 1997 EXPLORER WITH 60,000 MILES ON IT,IS GOING BAD.I HAVEN'T EVEN PUT 10,000 MILES ON IT SINCE HAVING IT REPLACED IN AUGUST.I SPOKE TO OTHER FORD EXPLORER OWNERS,AND THEY TOO HAVE HAD TO REPAIR,OR REPLACE THE TRANSMISSIONS AND OR TRANSFER CASES MULTIPLE TIMES IN THEIRS.IT IS GETTING EXTREMELY COSTLY TO HAVE THIS PROBLEM FIXED.AS WELL AS THE INCONVENIENCE OF HAVING TO FIND A RIDE WHILE ITS IN FOR SERVICE.IS THIS A FAMILIAR COMPLAINT? I WAS NOT TOLD BY THE DEALER OF ANY TRANSMISSION PROBLEMS,OR THE FACT THAT THE ORIGINAL TRANSMISSION WAS PREVIOUSLY FIXED.IS THERE ANYTHING I CAN DO?PLEASE HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110647February 16, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOOR CRACKED ON 1997 FORD EXPLORER, CAUSING LACK OF ABILITY TO DEFROST WINDOWS. I LIVE IN WISCONSIN AND THE WINDOWS FOGGED UP BADLY. VERY DIFFICULT TO DRIVE WHEN IT'S 20 BELOW OUT AND THE DEFROSTER DOESN'T WORK. COST TO REPLACE AIR PLENUM WITH REVISED, REDESIGNED ONE ABOUT $900. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110173February 9, 2005
SEAT BELTS:FRONT
I DRIVE A 1997 FORD EXPLORER XLT. THE DRIVER'S SIDE SEAT BELT TODAY BECAME UNLATCHED WHEN I HIT THE BREAKS HARD. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. HAD I HIT ANOTHER CAR, I WOULD HAVE GONE THROUGH THE WINDSHIELD. FORD WANTS TO CHARGE ME $100 FOR THE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108433February 2, 2005
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
THE REAR LIFT GATE DOOR IS TEARING AWAY FROM THE WHERE IT ATTACHES TO THE LIFT GATE DOOR HINGE ON THE LEFT SIDE (DIRVERS SIDE). THE DOOR HAS ALWAYS BEEN A PROBLEM TO CLOSE AND WAS AJAR FROM WHEN I BOUGHT THE CAR NEW. THE DOOR AJAR LIGHT WOULD COME ON ALL THE TIME, AND OF COUSE THE NUMBEROUS TIME I TOOK IT TO THE DEALER THEY COULD NEVER "DUPLICATE THE PROBLEM". NOW IT IS BEYOND THE POINT OF AJUSTMENT. THE WHOLE LIFTGATE HAS TO BE REPLACED AT A COST OF APPROXIAMETLY $1,200. IT IS A SAFETY HAZZARD AS I HAVE TO PULL OUT THE FUSETO GET THE LIGHTS TO GO OUT, IN ORDER TO DRIVE IT AT NIGHT. THE LIGHTS WON'T GO OFF WHEN THE DOOR IS AJAR. WHEN IT RAINS I HAVE TO STOP TO PUT THE FUSE BACK IN AND DRIVE WITHT THE INTERIOR LIGHTS ON, WHICH IS VERY HARD TO SEE. ALSO FUMES COME IN FROM THE EXHAUST SO I CAN'T GO FOR LONG TRIPS N IT. IF I DIDN'T LIKE THE CAR SO MUCH I WOULD TRADE IT IN, BUT I REALLY LOVE MY EXPLORER EXCEPT FOR THIS DEFECT IN CONSTRUCTION. (IT HAS NEVER BEEN INVOLVED IN A ACCIDENT.) I AM TAKING IT IN TO BE FIXED NEXT WEEK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108244January 30, 2005
SERVICE BRAKES, AIR:DRUM:SHOES/LININGS
1997 FORD EXPLORER. WITH MALFUCTION CAR WOULD NOT STOP FAST IDELLIG AFTER AFER USING CRUISE CONTROL. COULD NOT GET IT TO STOP CAUSED THE BRAKES TO CATCH FIRE AD BURN. DUE TO TRYING TO KEEP THE CAR AT A SLOW SPEED. TILL I WAS AT ASAFE AREA WERE I COULD ABTAIN HELP.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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