Ford Escape Complaints (2021)

498 consumer complaints on file.

#11687894September 17, 2025
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that after an oil change at Firestone, the vehicle failed to operate as intended. The contact stated that the vehicle vibrated abnormally. The vehicle was taken to the dealer however, no cause for the failure was found. The failure persisted. While driving at 15 MPH, the vehicle vibrated abnormally. The vehicle was taken back to the dealer, who refused to repair the vehicle, stating that the vehicle had already been repaired. The contact's son noticed that a cover was missing under the steering wheel, and an unknown part was fractured. The dealer denied any wrongdoing. The contact spoke with an employee who spoke Spanish and translated to the contact that an unknown part was damaged in the transmission. The dealer denied causing the issue. The contact stated that the dealer refused to repair the vehicle. The failure recurred, and the contact parked the vehicle. The vehicle was no longer driven due to safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687406September 15, 2025
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated that while shifted into reverse and depressing the brake pedal and attempting to slow down, there was an abnormal sound coming from the rear wheels. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with asbestos in the brake fuse. The vehicle was repaired; however, the failure progressed. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687377September 15, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686860September 12, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The contact stated that the vehicle hesitated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the parts were unavailable to perform the recall repair. The vehicle was taken to the dealer, and the fault code PS04 was retrieved. The contact was unsure of the diagnostic result; however, the vehicle was repaired. The check engine warning light was reset, but the failure reoccurred. In addition, the contact stated that the vehicle was taken to the dealer several times due to the failure. The contact stated that the check engine warning light illuminated off and on every month. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686480September 10, 2025
POWER TRAIN
On 8/18/2025, the transmission on my vehicle failed. I was only going about 35 mph when the entire vehicle went into chaos. Prior to this, no lights were on that indicated that I had a major problem. My car shut down in the middle of a busy road and I was able to get it to roll to a nearby parking lot. I have seen hundreds of people complain online and on forums about 2020-2021 Ford Eacapes having transmission issues. I had my vehicle towed to the dealership and they were able to confirm that it was the transmission. The powertrain warranty is covering the repair, but I have to pay about $1000 out of pocket. Ford needs to be made aware of their faulty transmissions. I have never, in my life, purchased a vehicle brand new (0 miles) and had to make such a repair before my vehicle even has 100K miles on it. I am highly disappointed and I regret buying it. Luckily, I was the only one in the car when it shut down because it could have been really bad. Cars were swerving around me and I was extremely afraid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685799September 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the parts were unavailable. The contact stated that because of the previous failure with the vehicle, the contact was concerned about the unrepaired recall. The manufacturer was made aware of the issue but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the concern. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685429September 6, 2025
STRUCTURE:BODY
My driver front door latch assembly failed at 42,153 miles. I had it inspected and repaired at the dealership. I had to pay out of pockets due to no longer being covered by the 3/36 warranty. The symptoms were that the driver front door would not lock at all. It took a while to figure this out as I just thought maybe we left it unlocked. Also this vehicle has the perimeter key fob so it automatically unlocks when you have the fob with you and attempting to open. This had been going in fine moths u til we figured out the problem and took it to the dealership. They did offer a discount since I purchased it there but they said due to the design it messed an entire assembly and was over $1k before the discount. They also had parts in stock and I did confirm they had seen this failure before. While we did not have an actual incident happen with us, our vehicle was vulnerable and we had no idea, because the lock appeared to work and it still moved visually, it just wasn’t actually doing anything inside the door. This is my wife’s vehicle so my fear was either someone breaking into the vehicle or even worse, attempting to enter the vehicle while she was inside but she would be unable to lock the doors. As mentioned, the dealer did repair the vehicle and it is worked properly for now. Thought we did have to pay out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685423September 5, 2025
UNKNOWN OR OTHER
There was a safety recall on my car for the door hinges. I ended up getting a new door that had to be painted. The shop has had to repaint it 6 times due to faulty work. Also was denied getting to.go.to another repair shop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681444August 18, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Numbers: 25V165000 (Fuel System, Gasoline) and 25V467000 (Fuel System, Gasoline), and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679885August 11, 2025
SERVICE BRAKES, EXTERIOR LIGHTING
1 Brakes are making noise all times when in slow motion the brake paddle depressed ether is moving forward or reversing the repairs did not fix the problem. 1. Left Taillight show the when the vehicle is expose to water from rain or washed, evaporation and condensation will occur creating a film of running down inside of the assembled taillight and will last for days sometimes. That also cause the dimming of the light from the brakes and from turning light. As driver I am concerned that the dimming of the light can become a safety issue when in transit for diminishing of visibility for other drivers behind of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678796August 6, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Escape. The contact stated that while driving at 35 MPH, the back over prevention camera image remained on the screen before the screen went black. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678703August 6, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), and the vehicle was taken to a local dealer, where the engine control software update was performed as an interim recall repair. The contact received another recall notification for the same recall, and the notification stated that the recall remedy was not yet available. The manufacturer was informed of the issue and informed the contact that another notification would be mailed once the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678686August 6, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Ford Escape. The contact stated that while driving 70 MPH, the sunroof plastic cover detached and struck the driver's hat. There was no reported injury. The vehicle was taken to the local dealer, where it was determined that the sunroof assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The manufacturer instructed the contact to keep the receipt for any potential recall and reimbursement. The failure mileage was approximately 58,395.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676262July 25, 2025
UNKNOWN OR OTHER
The display screen goes black and freezes for long periods and during navigation use; Reverse camera is black or doesn't display; FordPass doesn't connect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676268July 25, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated upon taking the vehicle for the State Inspection, the contact was informed that the gateway module of the vehicle was not communicating, preventing the inspection from being performed. The vehicle was taken to the dealer, where it was determined that the gateway module needed to be reprogrammed. The contact was informed that a fee would be charged for repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 22N15 (Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing); however, the manufacturer informed the contact that the vehicle was not covered under the campaign. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 45,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676010July 24, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was being Emissions tested, the contact was informed that the OBD Port was inoperable, and the emissions test could to be performed. The vehicle was taken to the dealer where it was diagnosed with a failed OBD Port. The contact was informed that the OBD Port needed to be replaced. The vehicle was repaired. The contact was informed that the repair was not covered under an unknown recall or warranty. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed, and the case was denied. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 36,702.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675451July 22, 2025
STRUCTURE:BODY
Driver door check bracket is making loud crunching sound and making door difficult to open and close. This is cause for concern about integrity of door and ability to use vehicle. Not been inspected yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674471July 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. Additionally, the contact stated that when the brake pedal was depressed, the vehicle failed to stop as intended. The contact stated that there was a delay prior to the vehicle stopping. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rear braking system failure. The contact was informed that the rear braking system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672736July 11, 2025
STRUCTURE:BODY
Drivers door popping noise when opening and closing the door, not closing properly, window not being able to roll up and down. Vehicle was brought to dealership for inspection and the problem was confirmed that there is arm bracket failure in the front door. No warning lights come on and no injury has occurred but car is not being driven for safety reasons at this time. We never received a letter about the one time repair and until the problem happened had no idea about this. We are on a list with local dealership and have been waiting for Ford to get parts and approve repair. We have no idea how many people are in front of us on this list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672258July 9, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, the fuel tank gauge decreased from 1/4th to empty almost immediately. The contact arrived at a gas station and discovered that the fuel tank was not empty. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel gauge sending unit. The contact was informed that the fuel tank needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 21,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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