Ford Escape Complaints (2021)

498 consumer complaints on file.

#11721610March 3, 2026
SEAT BELTS
The second row middle seat seatbelt was extended one time and did not retract back. It is in operable and a seat we barely used, there’s no reason it should’ve stopped working. No rough play, heavy use, or use outside of occasional passenger. There’s already a past recall for a different seatbelt so there must be an issue with this one too. Car was only 4 years old, around 60 k miles or less. It has not been repaired because the ford dealer cannot get parts. It has been months of asking for updates and help on the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721608March 3, 2026
POWER TRAIN
My 2021 ford escape was declared to have total Transmission Failure at 69k miles and 4 years old. This is a major safety risk as I was suddenly unable to move my car in in anyway while existing the freeway in the middle of the night with my kids in the car. Cars had to swerve and drive on the shoulder to get around my car. I then had to be pushed by a police officer through construction to a not so nearby parking lot. The car did not move at all after that, an auto shop did confirm and diagnose the issue then replace the transmission completely. All the shops I called were shocked such a new car would have transmission issues, it wasn’t even due for transmission servicing. There were NO lights or warnings on my car. The repairs cost over $6,000 on a relatively new car that was barely past warranty. Ford customer service and ford dealer did not help with getting these costs paid for or repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721605March 2, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The entire dashboard/infotainment interface will lose power suddenly. The car will struggle to start, and have an emissions or evap code, and there's a smell from the engine sometimes, that leaks into the cabin, which the cabin has bad thermoregulation, and cold air seeps in QUICK. Also I've driven on the highway and have had all the steering and power stop all at once! The headlights also keep getting popped or burnt out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719932February 23, 2026
FUEL/PROPULSION SYSTEM
UNKNOWN - recall from July 2025 with the fuel injectors. There is still no remedy available. The smell of gas inside the vehicle happens each time it is driven. I don't feel this is being handled in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719860February 23, 2026
POWER TRAIN
Vehicle is shuddering at low speeds, ford already has a tsb out for this transmission 8F35, needs to be escalated to a recall, myself and others are being quoted more money to repair than what the vehicle is worth, thus making a problem they are aware of causing cars to total themselves. needs to be on all models with this transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718073February 15, 2026
FUEL/PROPULSION SYSTEM
Safety recall does not have a remedy for over 8 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717958February 14, 2026
ENGINE, POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
THERE ARE SWVERAL ISSUES WITH THIS MODEL, THE WORST BEING THE CONSTANT JERKING/ BUCKING WHILE DRIVING. THE SECOND BEING THE FORWARD COLLISION WARNING ALERTING WHEN NO VEHICLES ARE NEAR YOU, IT JUST RANDOMLY ALERTS.THE THIRD MOST ANNOYING ISSUE IS THE DASHBOARD FROM TIME TO TIME GOES OUT AS IF NO ELECTRICTY IS FLOWING THROUGHT IT, IVE ALSO EXPERINCED THE VOLUME NOT ADJUSTING PROPERLY AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716152February 6, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact stated that while driving at various speeds, there was an abnormal gasoline odor inside the vehicle. The gasoline odor was stronger while stopped in traffic. The windows were opened to lessen the odor inside the cabin of the vehicle. There was no warning light illuminated. The vehicle was not taken to a local dealer or independent mechanic, and the vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715274February 3, 2026
STRUCTURE:BODY
Sunroof cover has detached. When uncovering sunroof, panel droops and blocks rear window. This happened while driving and can pose a serious safety hazard. Component has been inspected by dealership and diagnostics include taking entire top panel apart which is quoted at 2.5k. This is a recurring problem with Ford Escape vehicles. There was no warning that this was broken, I realized while driving that it had become detached when I tried to open the sunroof and it blocked my rear window and fell on my kids sitting in the back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714953February 2, 2026
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
IT HAS A RECALL 25S76 THAT FORD SAYS HAS NO SOLUTION. I CALLED FORD, AND THEY SAID IT DID HAVE ONE, AND THAT I SHOULD TAKE IT IN. SUPPOSEDLY, WHAT THEY DID WAS A SOFTWARE UPDATE ON 05/01/2025, BUT NOTHING WORKED. The gasoline smell inside the car persists, with a risk of fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713409January 26, 2026
FUEL SYSTEM, GASOLINE, STRUCTURE
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts for the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712807January 22, 2026
UNKNOWN OR OTHER
This complaint is not about the fuel injector. It is about door hinges, Customer Service Program 23B56. I have been trying to get Lithia Ford of Roseburg, OR to fix it for 10 months and they will not. The door hinge makes a loud popping noise and I am afraid it will come off soon. I received a recall notice shortly after I purchased the car from another dealer. Lithia is the only Ford dealership in our town. They are not following through with any promises they make me. The other nearest dealership is 70 miles away. I am [XXX] old and don’t feel comfortable driving that far when we have a dealership in town 10 minutes from my home. What can I do to make them fix it? I would appreciate any help you can provide me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712688January 22, 2026
FUEL SYSTEM, GASOLINE, STRUCTURE
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure). The contact called several dealers and the manufacturer several times and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712523January 21, 2026
UNKNOWN OR OTHER
The car has indicated that it was getting hot, vehicle had tossed out some smoke, which raised our concerns due to the recall and there being no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711675January 17, 2026
UNKNOWN OR OTHER
The retractable panoramic sunroof cover snapped out of it's clips while I was driving and the shade fell over my head. After reading about this online, numerous consumers have had this exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711557January 16, 2026
STRUCTURE:BODY
My car was inspected two times at the dealership for the door welds possibly cracking. The second time (a year ago) they said that I would need the entire door replaced. When I’m entering and exiting the vehicle the door shuts on me. I also live in a high wind area. The window will not go up or down without the door being open. Every time I call the dealership they forward me to their service manager ‘Jonathan’ and he never answers not returns my calls. I had been dealing with this issue for nearly three years or longer. I’m scared my door is going to fall off while I’m driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709657January 8, 2026
UNKNOWN OR OTHER
SUN ROOF SCREEN STOPED RETRACTING PROPERLY CAUSES THE CLOTH TO BUNCH UP AND AT TIMES DISTRACT THE VIEW WHEN LOOKING IN REAR VIEW MIRROR06
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709225January 6, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer who completed the engine control software update; however, the contact asked about the fuel injector and was informed that the part was not yet available. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707609December 29, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707108December 26, 2025
FUEL/PROPULSION SYSTEM
There’s an open recall for the fuel injectors for my vehicle. I am currently unable to drive my vehicle because I can not fuel my vehicle. Each time it is fuel the engine light comes on and the vehicle either doesn’t drive or shakes violently and refuses to go. The vehicle isn’t able to pass state inspection as well. My safety is impacted by the vehicle randomly not going/stalling and not able to keep fueled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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