Ford Escape Complaints (2021)

335 consumer complaints on file.

#11713409January 26, 2026
FUEL SYSTEM, GASOLINE, STRUCTURE
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts for the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712807January 22, 2026
UNKNOWN OR OTHER
This complaint is not about the fuel injector. It is about door hinges, Customer Service Program 23B56. I have been trying to get Lithia Ford of Roseburg, OR to fix it for 10 months and they will not. The door hinge makes a loud popping noise and I am afraid it will come off soon. I received a recall notice shortly after I purchased the car from another dealer. Lithia is the only Ford dealership in our town. They are not following through with any promises they make me. The other nearest dealership is 70 miles away. I am [XXX] old and don’t feel comfortable driving that far when we have a dealership in town 10 minutes from my home. What can I do to make them fix it? I would appreciate any help you can provide me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712688January 22, 2026
FUEL SYSTEM, GASOLINE, STRUCTURE
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure). The contact called several dealers and the manufacturer several times and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712523January 21, 2026
UNKNOWN OR OTHER
The car has indicated that it was getting hot, vehicle had tossed out some smoke, which raised our concerns due to the recall and there being no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711675January 17, 2026
UNKNOWN OR OTHER
The retractable panoramic sunroof cover snapped out of it's clips while I was driving and the shade fell over my head. After reading about this online, numerous consumers have had this exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711557January 16, 2026
STRUCTURE:BODY
My car was inspected two times at the dealership for the door welds possibly cracking. The second time (a year ago) they said that I would need the entire door replaced. When I’m entering and exiting the vehicle the door shuts on me. I also live in a high wind area. The window will not go up or down without the door being open. Every time I call the dealership they forward me to their service manager ‘Jonathan’ and he never answers not returns my calls. I had been dealing with this issue for nearly three years or longer. I’m scared my door is going to fall off while I’m driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709657January 8, 2026
UNKNOWN OR OTHER
SUN ROOF SCREEN STOPED RETRACTING PROPERLY CAUSES THE CLOTH TO BUNCH UP AND AT TIMES DISTRACT THE VIEW WHEN LOOKING IN REAR VIEW MIRROR06
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709225January 6, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer who completed the engine control software update; however, the contact asked about the fuel injector and was informed that the part was not yet available. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707609December 29, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707108December 26, 2025
FUEL/PROPULSION SYSTEM
There’s an open recall for the fuel injectors for my vehicle. I am currently unable to drive my vehicle because I can not fuel my vehicle. Each time it is fuel the engine light comes on and the vehicle either doesn’t drive or shakes violently and refuses to go. The vehicle isn’t able to pass state inspection as well. My safety is impacted by the vehicle randomly not going/stalling and not able to keep fueled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707093December 26, 2025
FUEL/PROPULSION SYSTEM
My fuel lid will not close causing a check engine light. My vehicle has less than 25k miles but outside of the 3 year limit for the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705513December 17, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received a manufacturer recall in August 2025 for NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had been calling the local dealer for updates on when parts would be available for the recall repair and was informed that there were no updates available from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702443December 2, 2025
UNKNOWN OR OTHER
The shade on the moonroof came off track and would hang down obscuring rear view from mirror. Vehicle taken to Ford dealer for repair. After $1600 repair, three days later the shade would not close completely and returned to Ford dealer. Still waiting on repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702295December 1, 2025
SUSPENSION
My vehicle only has 36,000 miles on it and I just had to spend $789 to have the rear shocks replaced!! I also purchased the extended warranty plan and this repair wasn't covered. Very disappointing especially with such low mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702261December 1, 2025
FUEL SYSTEM, GASOLINE, ENGINE, PARKING BRAKE:ELECTRICAL:SWITCH
The contact owns a 2021 Ford Escape. The contact stated that while driving approximately 60 to 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and the charging system service light were illuminated. The message "Vehicle Turning Off to Save Power” was displayed. In addition, there was an abnormal knocking sound coming from the engine while the vehicle was slowing down. The contact stated that the parking brake push button failed to function as intended. The contact was unable to coast to the side of the road. The vehicle was towed to Auto Zone, where the battery was checked, and the battery passed the test. The tow truck driver had difficulty attempting to tow the vehicle. The vehicle failed to restart, and the auto brake turned on independently. After a while, the vehicle was towed to the contact's mother's residence. The vehicle was later towed to the dealer. The vehicle remained at the dealer pending the results of the diagnostic test. The manufacturer was made aware of the issue; however, no assistance was offered. The vehicle was included in NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact was the second owner of the vehicle and had not received the recall notification. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699803November 17, 2025
UNKNOWN OR OTHER
A plastic trim piece in the sunroof fell onto the shade. when the shade was opened it caused the shade to be disconnected from the open/close mechanism and roll back onto its spring loaded roller. the dealer quoted $1800 to fix it. not cover by ford or endurance warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699688November 16, 2025
ENGINE, UNKNOWN OR OTHER
This vehicle! It eats so much gas. Something is wrong. It makes a weird noise and puts itself into modes of sports, ice/snow, eco, slippery all by itself while I am driving. My RPMs will change and car makes a different sound and it is in a different driving mode without being put in it by me. It puts itself in auto mode and shuts off at red lights and starts back up when I put on the gas and this is not a hybrid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698818November 11, 2025
UNKNOWN OR OTHER
The Sunroof Shade curtain will not roll away when I try to open the roof shade. It crumbles up at the back or just doesn't roll up with the track. I have read several online Ford forums and a lot of people have been complaining about this issue. Could someone please look into this and see if this is a manufacturing problem, thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698748November 11, 2025
SERVICE BRAKES
When putting the car in reverse the brakes make an awful Screaming noise. It sounds like they are not releasing. Then when you go in drive and want to stop it doesn't want to. It is not all the time but more so then not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698706November 11, 2025
UNKNOWN OR OTHER
My Ford Escape has an open recall on the fuel injectors. I took my car in once because there was a smell of fumes when using my a/c. When I mentioned the fuel injectors to the dealership, they said they would look at it. The dealership said they couldn't get the smell, but once they popped the hood, they could smell the gas. They fixed them then. Now there is a recall on the recall on the fuel injectors. My car has the smell of fumes again. I think the fumes are making me sick, I can't even use my a/c or heater some days. I can't be driving around with the fumes for my sake or my 2-year old daughter. It can't be safe for her to be in my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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