Ford Escape Complaints (2004)

499 consumer complaints on file.

#10497691February 11, 2013
ENGINE, ELECTRICAL SYSTEM
CAR'S ENGINE VIBRATED VIOLENTLY AND COMPLETELY STALLED GOING 45 MPH DOWN A HIGHWAY, ACCIDENT AVOIDED AS CAR BEHIND ME SLAMMED ON THE BRAKES. CAR WOULD NOT START, CHECK ENGINE LIGHT ON. TOWED VEHICLE TO FORD DEALERSHIP WHO FOND TWO ENGINE COILS DEFECTIVE AND ALL SPARK PLUGS REPLACED. THIS VEHICLE HAS REPEATED ISSUES WITH DEFECTIVE COILS AND DANGEROUS TO TRAVEL ON A HIGHWAY WHEN ENGINE ABRUPTLY STOPS. THIS IS POOR ENGINEERING ON FORD'S PART AND DEMAND THE US GOVERNMENT FORCE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496076February 1, 2013
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE SEAT BELT PRE-TENSIONER CONNECTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 74,000. UPDATED 3/14/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492416January 14, 2013
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I WAS DRIVING ON THE EXPRESSWAY. THE ROADS WERE CLEAR, FLAT, AND SMOOTH. OUTSIDE TEMP WAS IN THE 20'S. I HAVE BEEN DRIVING FOR ABOUT 30 MINUTES, AFTER LETTING THE VEHICLE WARM UP FOR 15 MINUTES, WHEN THE REAR WINDOW EXPLODED FOR NO REASON ON THE EXPRESS WAY. THERE WERE NO BRIDGES OR OVERPASSES FOR ANYTHING TO FALL ON IT. THE REAR WINDOW DEFOGGER HAD BEEN ON FOR ABOUT 15 MINUTES PRIOR. I RECENTLY PURCHASED THE VEHICLE USED FROM A PRIVATE PARTY. I HAD DRIVEN IT LESS THAN 200 MILES SINCE MY PURCHASE. APPROXIMATE TIME OF INCIDENT 16:36. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490876January 3, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH DOWNHILL AND THE CONTACT DEPRESSED THE BRAKE PEDAL REPEATEDLY HOWEVER, THE VEHICLE FAILED TO DECELERATE UNTIL THE GEAR LEVER WAS SHIFTED INTO NEUTRAL. THE FAILURE OCCURRED ONLY AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER 12V353000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 215,198.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489298December 19, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE PARKED, THE CONTACT NOTICED THAT THE ABS WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ABS MODULE WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. AFTER A PERIOD OF TIME ELAPSED, THE CONTACT BEGAN TO NOTICE A LOUD SQUEAKING NOISE COMING FROM THE REAR OF THE VEHICLE AND A GRINDING SOUND WHEN DEPRESSING THE BRAKE PEDAL. THE CONTACT HAD THE BRAKES REPLACED BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 203,258.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487808December 10, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO SERVICE THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 12V353000 (VEHICLE SPEED CONTROL:CABLES) WERE NOT AVAILABLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10487467December 5, 2012
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I OWN THREE OF THESE VEHICLES AND AGAIN RIGHT FRONT ABS RING SNAPPED WHILE DRIVING. FORD WILL NOT DO ANYTHING EVEN THOUGH I'VE HAD THE SAME PROBLEM ON ALL THREE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487202December 3, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME JAMMED. THE CONTACT DEPRESSED THE BRAKES BUT THE VEHICLE WOULD NOT DECELERATE. THE CONTACT VEERED IN AND OUT OF TRAFFIC AND CRASHED INTO TWO GUARD RAILS, FORCING THE VEHICLE ONTO TWO WHEELS UNTIL THE VEHICLE FINALLY CAME TO A STOP. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK AND BACK. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC AND WAS PENDING AN INVESTIGATION. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 110,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10486516November 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A TREE. THE CONTACT SUSTAINED A BRUISED LEG AND KIDNEY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 167,000. PMB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10484603November 14, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING UP A STEEP INCLINE APPROXIMATELY 25 MPH WHEN THE ENGINE RPMS INCREASED ABNORMALLY AND THE TRANSMISSION FAILED TO RESPOND. THE VEHICLE WAS DRIVEN TO A NEARBY AUTHORIZED DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. UPDATED 01/15/13*LJ UPDATED 12/23/2013*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483191November 2, 2012
VEHICLE SPEED CONTROL
I WAS ON I-30 WESTBOUND APPROACHING THE MIXMASTER IN DOWNTOWN DALLAS. WHEN I ATTEMPTED TO PASS A SLOW MOVING VEHICLE THE THROTTLE CABLE STUCK. MY VEHICLE CONTINUED TO ACCELERATE. I TRIED PULLING THE GAS PEDAL UP, BUT IT CONTINUED TO GAIN SPEED. REACHING 80 MPH IN A 60 MPH ZONE I BRAKED BUT COULD ONLY GET DOWN TO 50 MPH. I WAS HAVING TO WEAVE THROUGH TRAFFIC TO AVOID HITTING OTHER CARS. THIS CONTINUED FOR ABOUT 5 MILES. I DECIDED TO TRY TO PUT THE CAR IN NEUTRAL TO STOP IT. THEN CAR THEN SLOWED DOWN TO ABOUT 30 MPH. I WAS IN THE FAR LEFT LANE IN HEAVY TRAFFIC. I NEEDED TO TRY TO GET OFF THE FREEWAY, SO I PUT IT BACK IN DRIVE. THE CAR STARTED ACCELERATING OUT CONTROL AGAIN. I MADE IT TO THE RIGHT LANE AND PUT IT IN NEUTRAL AGAIN. THE CAR CAME TO A STOP. THE ENGINE WAS SEVERELY DAMAGED BY THIS. I AM OUT AROUND $1,500. SO FAR, FORD IS NOT BEING VERY HELPFUL, THEY ARE GIVING ME THE RUNAROUND WHEN I CALL. THEY ACT LIKE THEY ARE NOT RESPONSIBLE. I COULD HAVE BEEN KILLED OR KILLED SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481569October 23, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY FROM 5 TO 50 MPH AND THEN COMING TO STOP, THE VEHICLE WOULD SURGE FORWARD. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS THEY ADVISED HER THAT THE VEHICLE WAS COVERED UNDER THE NHTSA CAMAPIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL:CABLES). THE VEHICLE WAS REPAIRED UNDER THE RECALL. APPROXIMATELY 2 WEEKS LATER THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER HAS NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 121,120. THE CURRENT MILEAGE WAS APPROXIMATELY 146,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475713September 17, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE LIMITED. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE FAILED TO STOP AFTER ENGAGING THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DEPLOYED. THE POLICE WAS CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT RECEIVED A RECALL NOTICE ABOUT REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:12V353000 (VEHICLE SPEED CONTROL:CABLES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 145,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10475410September 14, 2012
VEHICLE SPEED CONTROL
MY DAUGHTER WAS ABOUT A MILE FROM HOME AFTER TAKING A FRIEND HOME. IT WAS AUGUST 27, 2012 AROUND 9:30PM. HER CAR WENT OFF THE ROAD CRASHED INTO A TREE AND CAUGHT FIRE. SHE WAS KILLED IN THE ACCIDENT. WHAT IS PUZZLING IS THERE WERE NO SKID MARKS, NO SIGNS OF BRAKING. IT HAS BEEN BROUGHT TO OUR ATTENTION JUST YESTERDAY THAT THERE WAS A RECALL ON HER AUTOMOBILE THAT WE WERE NEVER AWARE OF. WE WERE TOLD THAT IF THERE WAS A THROTTLE PROBLEM THEN THAT WOULD MAYBE EXPLAIN THE ABSENT SKID MARKS AND NO SIGNS OF BRAKING. SHE WAS ONLY 19 YEARS OLD. I WAS TOLD TO CONTACT YOU AND THAT MAYBE YOU COULD HELP. THANK YOU FOR ALL YOU CAN DO. [XXX] HEARTSICK MOTHER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#10474182September 7, 2012
ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
ALL THREE OF THE CATALYTIC CONVERTERS FAILED TO OPERATE IN THE CAR. WE WERE INITIALLY TOLD THAT THE CONVERTERS WERE UNDER WARRANTY BOTH FOR MILEAGE AND TIME (8 YEAR/80,000 MILE WARRANTY). DEALERSHIP REQUESTED CAR BE BOUGHT, WHICH WE DID. AFTER THE CAR ARRIVED, WE WERE TOLD THAT THE CAR WAS MANUFACTURED IN JANUARY 2004 AND THAT THE WARRANTY EXPIRED IN JANUARY 2012. ADDITIONALLY, THEY WANT TO CHARGE US OVER $3,000 FOR THE REPAIRS. I ALSO ADVISED THEM THAT WE PURCHASED AN EXTENDED WARRANTY IN NOVEMBER 2007 WHEN THE CAR WAS PURCHASED FROM CARMAX. WE WERE ADVISED THAT THE EXTENDED WARRANTY WOULD NOT COVER EITHER. MY CAR REMAINS AT THE DEALERSHIP BECAUSE WE CAN NOT AFFORD TO REPAIR IT, HOWEVER, WE ARE STILL MAKING THE CAR PAYMENTS ON IT. I CONTACTED FORD MOTORS, FILED A REPORT AND WAS LATER ADVISED THAT THEY COULD NOT DO ANYTHING FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469987August 9, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE BEGAN JERKING AND JUMPING ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER ADVISED THAT THEY NEEDED TO REPLACE ALL OF THE SPARK PLUGS. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 111,000 AND THE CURRENT MILEAGE WAS 111,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468477July 31, 2012
VEHICLE SPEED CONTROL, ENGINE
I MADE A LEFT TURN FROM EASTBOUND STEWART ROAD ONTO THE INSIDE LANE OF NORTHBOUND M125 (N. MONROE STREET), MONROE, MI AT APPROXIMATELY 09:00. WHEN APPROACHING FRENCHTOWN MALL AREA ON THE LEFT, CARS AHEAD WERE STOPPED FOR OTHERS MAKING LEFT TURNS INTO THE MALL. I TOOK MY RIGHT FOOT OFF OF THE GAS PEDAL TO COAST SO AS NOT TO HAVE TO BRAKE. SUDDENLY MY CAR ACCELERATED (SPED UP); MY RIGHT FOOT WAS STILL OFF OF THE GAS PEDAL AND ON THE FLOOR. I HIT THE BRAKE HARD WITH MY RIGHT FOOT AND THE VEHICLE DID STOP. (I NEVER USE MY LEFT FOOT TO BRAKE. I ALWAYS USE THE RIGHT FOOT TO DRIVE AND TO BRAKE.) I THOUGHT OF ALL OF THE INCIDENTS OF SUDDEN ACCELERATION; NOW KNEW HOW IT FELT. RESEARCHED, FOUND INFO AS TO RECALL ISSUED . WE NEVER RECEIVED RECALL NOTICE. PUT VIN # IN FORD SITE. OUR VEHICLE, 2004 ESCAPE 3.0L V6 NOT RECALLED. THE CRUISE CONTROL QUIT WORKING MAY, 2011. WE HAD THE ESCAPE IN FOR REGULAR SERVICE RECENTLY AND WE TOLD THE SERVICE ADVISOR, WHO IS ALSO THE ASSISTANT SERVICE MANAGER AT THE DEALER, THAT THE CRUISE CONTROL NO LONGER WORKED. HE SAID IT COULD BE CHECKED BUT IT WOULD BE EXPENSIVE TO FIX. WE CHOSE NOT TO INCUR ADDITIONAL EXPENSE GIVEN THE AGE OF THE VEHICLE. THIS VEHICLE HAS CONSISTENTLY HAD ALL SERVICE, OIL CHANGES, REPAIRS DONE AT THE FORD DEALER. WE DID NOT KNOW ABOUT THE RECALL, NOR OF THE TECHNICAL SERVICE BULLETIN ISSUED TO ALL DEALERS BY FORD. INTERESTING NOTE: WE OWN AND DRIVE A 1989 FORD F150 AND THE CRUISE CONTROL WORKS FINE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468353July 30, 2012
AIR BAGS
AIR BAG LIGHT FLASHING RED, CODE 47, CONNECTORS REPLACED LIGHT STILL ILLUMINATED. DEALER COST ESTIMATE $400+ DOLLARS AND NO WARRANTY. UNABLE TO FIX DUE TO COST WITH NO WARRANTY. REAL SAFETY CONCERN AIR BAG WILL NOT DEPLOY IN CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467959July 27, 2012
VEHICLE SPEED CONTROL
AS I WAS ACCELERATING TO GET ON THE FREEWAY I FELT MY CAR ACCELERATE BEYOND THE SPEED IN WHICH I WAS APPLYING PRESSURE. I IMMEDIATELY REMOVED MY FOOT FROM THE PEDAL BUT THE PEDAL REMAINED ALL THE WAY ON THE FLOOR BOARD. I TRIED BRAKING BUT THE BRAKE PEDAL APPLIED NO STOPPING FORCE. I EXITED THE FREEWAY NOT KNOWING WHAT WAS AHEAD IN TERMS OF INNOCENT BYSTANDERS AND TRAFFIC. NOT KNOWING HOW TO PROCEED I BEGAN STANDING ON THE BRAKE WITH BOTH FEET AND LIFTING THE EMERGENCY BRAKE. MY CAR CONTINUED TO GAIN SPEED AND SHOWED NO SIGNS OF SLOWING DOWN. I DROVE THE RIGHT SIDE OF MY VEHICLE DOWN SOME CONCRETE CONSTRUCTION BARRIERS ON THE FEEDER IN HOPES THAT IT WOULD SLOW THE VEHICLE BUT OUR SPEED WAS SO GREAT AT THIS POINT WE WERE BOUNCING OFF AND I WAS AFRAID WE WOULD CAUSE A MORE HORRIFIC ACCIDENT BY BEING THROWN BACK ON TO THE FREEWAY. I MADE IT THROUGH AN INTERSECTION NARROWLY MISSING A TRUCK DRIVING THROUGH. I GOT ON TO THE OTHER SIDE OF THE CONCRETE BARRIERS AT THE INTERSECTION AND BEGAN DRIVING ON THE DIRT ROAD UNDER CONSTRUCTION. SEARCHING FOR SOMETHING TO CRASHED INTO TO STOP MY VEHICLE AS EACH PASSING SECOND OUR SPEED INCREASED, I LOCATED A TELEPHONE POLE AND CRASHED INTO IT WITH MY TWO SMALL CHILDREN, MY MOTHER AND MYSELF IN THE VEHICLE. I AM UNSURE IF THE VEHICLE CAUGHT FIRE BUT THERE WERE BYSTANDERS WOULD CAME WITH A FIRE EXTINGUISHER AND SPRAYED MY ENGINE. I AM ALSO UNSURE OF THE SPEED OF THE VEHICLE AT THE POINT OF IMPACT. THE LAST TIME I LOOKED IT WAS AROUND 60 MILES PER HOUR WHEN I WAS ENTERING THE FREEWAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10467054July 23, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT UPON STARTING, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE ACCELERATED FORWARD ONCE SHIFTED INTO GEAR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. THE REPAIR SHOP STATED THAT THE THROTTLE BODY GASKET AND SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,769 AND THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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