Ford Escape Complaints (2021)

335 consumer complaints on file.

#11480882August 23, 2022
FUEL/PROPULSION SYSTEM
The car smells like gas on the inside. Ford says no codes so no issue. Started when 15000 miles on ur and ur still smells like gas with 21000 miles on it. Ford can’t seem to find the issue after being in shop 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477062August 1, 2022
ELECTRICAL SYSTEM
Speed is telling me the limit is 80 when there is no speed limit like that in the area and the speed limit actually is 45. Steering wheel keeps telling me to put my hands on the wheel when both hands are on the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477061August 1, 2022
SERVICE BRAKES
Breaks make a grinding sound when backing out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474315July 17, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
My time time has almost caused me to pass various stop signs and red lights as well as rear end vehicles in front of me who stop abruptly due to increase traffic in my area for summer. The brakes also squeak terribly. I need this repaired ASAP before I cause an accident and Ford still has yet to provide the parts to complete the repairs and this is my only vehicle. I have had the vehicle less then a year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472992July 8, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
I just had it in the shop. The car acts like there is going to be a collision when nothing is in front of it. Also try’s to pull me off the road. Been computer and electrical issues since I bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472351July 5, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2021 Ford Escape. The contact stated while reversing down her driveway, that as soon as she had placed the vehicle in reverse, it independently accelerated to approximately 20 MPH. The contact attempted to depress the brake pedal and did not have any brake function. The contact stated she did not notice any warning light being illuminated. The contact stated she began to drive backward with the vehicle turning in circles, and crashed into a fire hydrant. The vehicle crashed into the hydrant on the passenger rear bumper side which was crushed. The contact stated that the engine was still running but that the vehicle had been stopped by the hydrant. The police arrived on the scene and filed a report. The contact had injured her back on impact with the hydrant, however, she did not seek medical attention until later. She went to a chiropractor and not a doctor. The vehicle was taken to a body repair shop and the damage was repaired, however the vehicle had not been taken to a dealer to be diagnosed. The reverse and brake failure had not been diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 250.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11471952July 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford Escape. The contact stated that while driving in reverse, a loud grinding sound was present while depressing the brake pedal without warning. The vehicle was taken to the local dealer to have the brake rotors, brake pads, and brake calipers replaced; however, the parts for the repair remained unavailable. The contact also stated that while driving approximately 25 MPH, an abnormal rattling sound was coming from the engine. There was no warning light illuminated. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468586June 10, 2022
SERVICE BRAKES
Rear brakes consistently make groaning sound while reversing when the car sits for any more than an hour. Even on hot sunny days with low humidity. Many owners have same issues: https://www.fordescape.org/threads/break-noise-in-reverse.119862/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468345June 8, 2022
UNKNOWN OR OTHER
When I back up my car makes a squealing/groaning noise. I was told my ford it has nothing to do with the brakes and it’s safe to drive. Every time I back up it makes this noise whether when my foot is on or off the brake. It’s very frustrating that there isn’t apparently a fix for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468258June 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 21V922000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467865June 6, 2022
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle was vibrating and the brakes were getting extremely hot. There were no warning lights illuminated. The vehicle was taken to the dealer but no failure was found. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463719May 7, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
In September 2021 the car had 2 incidents of not being able to stop with the brakes while backing down my drive. The auto stop shut down was on. In the first instant I almost hit a senior with a walker. He fell but only scraped his hand and was not hit by the car. The second time, May 2022, the car crashed into the neighbor's front porch and took down a fence, I got out of the car and then fell in the street and broke my pelvis. The third time I was going down the steep drive and was able to steer the car until it stopped. The 4th time< May 6, 2022, I was backing out of a parking space, May and did not turn off the engine stop button and the car went into reverse don the lot. I managed to avoid hitting a row of cars and 1 man before I got the car to stop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11462556April 28, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The contact owns a 2021 Ford Escape. The contact stated that while reversing and pressing the brake pedal, there was a loud screeching sound coming from the rear brakes. The vehicle was taken to the local dealer who serviced the rear brake calipers and rotors but the failure continued to occur. The manufacturer was notified of the failure. The failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462331April 26, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2021 Ford Escape. The contact stated while driving approximately 15 MPH to enter the freeway, the Auto Start/Stop feature inadvertently stopped the vehicle. There were no warning lights on the instrument panel. The vehicle had to be manually disabled. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458183March 24, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Ford Escape. The contact stated that while attempting to reverse, he became aware that the Back Over Protection camera was inoperable. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to replicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 5,618. The contact has stated that when a pedestrian or a vehicle is in view of the back up camera, there is no warning signal to alert them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454276February 26, 2022
STEERING
We bought a new 2021 Ford Escape and within 2 weeks I noticed the steering would occasionally lock up for a few seconds when making a turn. It got worse over the week and at one turn I had to force the wheel back by using both hands on one side of the wheel causing a grinding sound. I would have driven up onto the sidewalk if I couldn't get it to come back. Brought it to the dealer's service center and was told by the service manager "this is a known issue (something in the steering column disintegrating) and they had fixed this same issue plenty of times before. The have changed the design of the steering column, but did not know if this car had one of the old steering columns or the new ones." There was no warning what-so-ever. I question if this was a known issue, why was there no recall and why wasn't this checked before the car was sold. Someone could have been seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453173February 21, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
Brakes failed and vehicle was totaled
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11453130February 20, 2022
UNKNOWN OR OTHER
It was a four month old car. I was driving and the engine coolant light came on. I traveled an additional 1/4 of a mile and another driver pulled up next to me and said that my car was on fire. I pulled off to the side of the road, and within about a minute, the entire car was engulfed in flames. I was fortunate to get out of the vehicle uninjured, and I promptly notified the deal of what had happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452416February 17, 2022
SERVICE BRAKES
1) Flapping noise from left front brake. New car with less than 3,300 miles on it. Taken to dealer. Found to have BOTH front brake rotors warped. 2) Dealer STILL has not contacted us about parts availability for recall on brakes (Nov 2021) Please note that this is the 3rd complaint filed on the same vehicle. Other complaint numbers are 11452046 and 11452039.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452046February 15, 2022
SUSPENSION, WHEELS
Felt sudden, hard bang under left foot while driving approx. 40 MPH. Car then lost control. Driver steered to right to get off road, hitting a curb in the process. Found broken left front axle when finally able to stop the car. There were NO obstacles or potholes to cause this accident (photos).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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