Ford Escape Complaints (2021)

498 consumer complaints on file.

#11622112October 26, 2024
STRUCTURE:BODY
Left front door check arm welds broken away (same as SMS 50150). Popping sound when door is used. Driver door difficult to open posing a danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621350October 22, 2024
ELECTRICAL SYSTEM, ENGINE
I see no recalls for 2021 Ford Escape SEL AWD 2.0L. Vehicle was parked next to house under carport all day and owner smelled smoke. Looked out house window and seen front of vehicle on fire and catching house on fire. The fire department put it out but the vehicle was a total lose and house has significant damage and is unlivable until repairs can be made. There were no indications this was going to happen. These models need to have a recall.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11620311October 17, 2024
ENGINE
While accelerating at a stop light I heard a thud in the hood of my car and then it started to smoke so I pulled off the road and turned off vehicle but the car caught fire and the entire front end burned.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11620073October 16, 2024
UNKNOWN OR OTHER
My drivers door was making strange noises and not staying open. Took it to a ford dealer. They assessed it needed to be replaced as others are having the same issue. When I got my car back, now I can’t roll my window down except for a few inches. Safety issue! I’ve been waiting at least 4 months for a new door. The passenger side is to be fixed also because faulty parts were used when it was manufactured. Absolutely no word from the dealer when this will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618658October 8, 2024
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Parked car in garage on saturday like normally done for 3+ years. Next thing, car is completely unresponsive. Will not start, honk doesnt work, no lights nothing. If this happened in the middle of the road (and it has happened to other drivers), its a safety issue. Tried jump starting, nothing works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618069October 4, 2024
SUSPENSION
BOUGHT CAR NEW. HAD BOTH REAR SHOCKS REPLACED UNDER WARRANTY AT 18478 MILES BECAUSE OF LEAKING. NEED TO REPLACE BOTH REAR SHOCKS AGAIN AT 50250 MILES BECAUSE OF LEAKING. Three sets of shocks in 50,000 miles of normal driving is not normal,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617840October 3, 2024
SERVICE BRAKES
When going in reverse the breaks squeal. I have reported this in the past but was told "the noise was normal in this car." I have worked on cars for years and i don't by that. The noise is coming from rear wheels. The router on the left rear has not worn normally. there are groves worn in it. The amount of break dust on the left front wheel is not normal. I realize this happens normally, but this is above and beyond what I would call normal. It could indicate a problem with the break distribution valve. Thank you in advance for your help with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617172September 30, 2024
POWER TRAIN
The contact owns a 2021 Ford Escape. The contact stated that there was an abnormal grinding sound while driving at slow speeds. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the power transfer unit needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and informed the contact there was no coverage for the repair on the VIN and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615139September 18, 2024
ENGINE
My coolant exploded while in the middle of the road, engine stopped accelerating. Warning light turned on right as acceleration was reduced to nothing. No prior warning & temp gauge was normal it’s I lost acceleration. Had to turn on hazards to warn cars behind me as it was sudden. No warning lamps prior to the coolant leak besides the low tire pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614725September 15, 2024
STRUCTURE:BODY
Bracket that holds the check arm device in the door broke loose. It is not properly welded to the inside of the doors. Left stranded because the door could not be shut. Other 2021 Ford Escapes are having the same issues. There was no warning to indicate a problem with the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614119September 12, 2024
ENGINE
Had software update performed by dealer for 23S27 recall. Two weeks later sitting at a light amber box appeared that said check manual and had a picture of a wrench clicked ok to dismiss. Light changed and proceeded to make my left turn with no power. Looked back at dash and now MIL lamp (check engine) is lit. Pulled over, shut the car off and went to use rest room hoping car would reset itself. No joy car is in full blown limp mode 30 mph max. Called dealer and they said they would have to charge me a diagnostic fee. I said your are not supposed to charge a fee for a recall. Went home read the code with my own reader. P1061 was set. Googled the code and it said this code was setting on Escape hybrids after recall software update. On 9/5/24 took car to dealer said nothing was in the knock pid and reset the code and limo mode, tech noted it was likely to reappear. Sure enough two day later same code, same limo mode. I have a SAFETY concern with this recall leaving me powerless. Fortunately for me both times this happened was on city streets! I do a lot of freeway driving and if this happened on the freeway I would experience a high speed rear collision. Car is now having the long block replaced 23N06 and hopefully I never see this or experience this behavior again. I have my doubts!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612832September 5, 2024
EXTERIOR LIGHTING:TAIL LIGHTS, SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated while reversing, there was an abnormal screeching sound coming from the brakes. The contact stated that whenever it rained, there was water accumulating in the taillights. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the calipers and pads needed to be replaced. Additionally, the contact was informed that the lights needed to be replaced. The brake pads were replaced, but the failure recurred. The dealer informed the contact that the failure persisted. The manufacturer was contacted and opened a case and extended the warranty. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612637September 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Brakes became sluggish and parking brake would not disengage. Towed car to Autonation Ford. They diagnosed and found "internal failure of electric brake booster requiring replacement. It took them 30 days to locate a part and complete repairs. Car had 41,634 miles and the cost was $3,087 not including my $2,406 rental charges before they offered a loaner. When I contacted Ford, they said it was out of warranty...I knew that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612494September 4, 2024
STRUCTURE:BODY
A cracking sound is heard when the door is opened and closed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612476September 4, 2024
UNKNOWN OR OTHER
Transmission has failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610817August 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that upon having the A/C unit serviced, the service technician shocked and burned himself on the wiring harness. The contact was informed that the vehicle was unsafe to drive due to the issue. The contact was informed that the wiring harness needed to be replaced; however, the part was on backorder. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610649August 24, 2024
STRUCTURE:BODY
Drivers door Arm assembly that limits door opening. First it started to have a small 'click' when closing. Then it had a loud clicking and snapping noise. Tried to lubricate assy. Didnt help. The next day, the door wouldn't close. Inspected the arm and found it detached from the door at the welds. In order to drive vehicle i unbolted the arm at the door jam and removed the two nuts from the arm assy. Then pushed the assembly into the door. Made sure it Fell to the bottom of the door . Window works and door now closes and opens normally . But the door opens too far and doesnt stay open on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610301August 22, 2024
POWER TRAIN
dragging/grinding/ skipping noise when doing turns at slow speed, took to ford and they say it needs RDU(rear differential) replaced only has 66k miles of course just as soon as it is out of warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609772August 20, 2024
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message that the vehicle had lost power was displayed. The contact disconnected the Hybrid setting and indicated the loss of power with the Hybrid battery. The failure was self-corrected; however, the failure still occurred intermittently. The contact became aware of NHTSA Campaign Numbers: 21V869000 (Electrical System, Hybrid Propulsion System) and 22V149000 (Electrical System, Hybrid Propulsion System). The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recalls. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer confirmed the VIN was not included in the recalls. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606368August 4, 2024
SERVICE BRAKES
Brake recall still not resolved. Going on 3 years since caliper issues with brake lining and ford refuses to fix the issue. I have been to the dealership twice. The recall is “repaired” but no changes. Horrible screeching sound when reversing and it is affecting my rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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