Ford C-Max Service Bulletins (2017)

126 manufacturer communications on file.

• December 23, 2021•Document ID: 10205694

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SSM 50375

  Date Added:

  December 27, 2021

  Manufacturer:

  FORD

  Summary

  Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

  Associated Products (126)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer+ 106 more
  Associated Documents

  • DownloadMC-10205694-0001.pdf↗
• November 4, 2021•Document ID: 10203848

  Service Bulletin/Repair Instructions
  COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 50257

  Date Added:

  December 7, 2021

  Manufacturer:

  LINCOLN

  Summary

  Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.

  Associated Products (23)

  2020 Ford Fusion2019 Ford Fusion2018 Ford Focus2018 Ford Fusion2017 Ford C-Max2017 Ford Focus2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford C-Max2016 Ford Focus2016 Ford Fusion2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford C-Max2015 Ford Fusion2015 Lincoln MKC+ 3 more
  Associated Documents

  • DownloadMC-10203848-0001.pdf↗
• November 3, 2021•Document ID: 10204043

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  21B09

  Date Added:

  December 7, 2021

  Manufacturer:

  LINCOLN

  Summary

  Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.

  Associated Products (22)

  2020 Ford Fusion2019 Ford Fusion2018 Ford Fusion2017 Ford C-Max2017 Ford Focus2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford C-Max2016 Ford Focus2016 Ford Fusion2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford C-Max2015 Ford Fusion2015 Lincoln MKC2015 Lincoln MKZ+ 2 more
  Associated Documents

  • DownloadMC-10204043-0001.pdf↗
• August 27, 2021•Document ID: 10201050

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 50067

  Date Added:

  September 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (134)

  2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang+ 114 more
  Associated Documents

  • DownloadMC-10201050-0001.pdf↗
• August 16, 2021•Document ID: 10201013

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 50039

  Date Added:

  September 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

  Associated Products (133)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator+ 113 more
  Associated Documents

  • DownloadMC-10201013-0001.pdf↗
• July 22, 2021•Document ID: 10199536

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  TSB 21-2236

  Date Added:

  August 2, 2021

  Manufacturer:

  FORD

  Summary

  Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

  Associated Products (107)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Lincoln Nautilus2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford F-1502020 Ford F-250+ 87 more
  Associated Documents

  • DownloadMC-10199536-0001.pdf↗
• May 24, 2021•Document ID: 10194428

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  SSM 49821

  Date Added:

  June 1, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (126)

  2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang+ 106 more
  Associated Documents

  • DownloadMC-10194428-0001.pdf↗
• May 18, 2021•Document ID: 10194434

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; POWER TRAIN

  Mfr Comm. #:

  TSB 21-2152

  Date Added:

  June 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.

  Associated Products (29)

  2021 Ford Transit Connect2020 Ford Transit Connect2019 Ford Escape2019 Ford Transit Connect2018 Ford C-Max2018 Ford Edge2018 Ford Escape2018 Ford Transit Connect2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Transit Connect2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford Fusion2016 Ford Transit Connect2015 Ford C-Max2015 Ford Edge2015 Ford Escape+ 9 more
  Associated Documents

  • DownloadMC-10194434-0001.pdf↗
• March 10, 2021•Document ID: 10189767

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  TSB 21-2033

  Date Added:

  April 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.

  Associated Products (29)

  2021 Ford Transit Connect2020 Ford Transit Connect2019 Ford Escape2019 Ford Transit Connect2018 Ford C-Max2018 Ford Edge2018 Ford Escape2018 Ford Transit Connect2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Transit Connect2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford Fusion2016 Ford Transit Connect2015 Ford C-Max2015 Ford Edge2015 Ford Escape+ 9 more
  Associated Documents

  • DownloadMC-10189767-0001.pdf↗
• August 12, 2020•Document ID: 10179356

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  SSM 49086

  Date Added:

  September 4, 2020

  Manufacturer:

  FORD

  Summary

  Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (13)

  2018 Ford C-Max2018 Ford Focus2018 Ford Transit Connect2017 Ford C-Max2017 Ford Expedition2017 Ford Focus2017 Ford Transit Connect2017 Lincoln Navigator2016 Ford C-Max2016 Ford Expedition2016 Ford Focus2016 Ford Transit Connect2016 Lincoln Navigator
  Associated Documents

  • DownloadMC-10179356-0001.pdf↗
• August 6, 2020•Document ID: 10179117

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  TSB 20-2255

  Date Added:

  September 2, 2020

  Manufacturer:

  FORD

  Summary

  Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

  Associated Products (83)

  2020 Ford Ecosport2019 Ford Ecosport2019 Ford Escape2019 Ford Expedition2019 Ford Explorer2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Flex2019 Ford Taurus2019 Ford Transit2019 Lincoln MKC2019 Lincoln MKT2018 Ford C-Max2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Expedition2018 Ford Explorer+ 63 more
  Associated Documents

  • DownloadMC-10179117-0001.pdf↗
• June 18, 2020•Document ID: 10177038

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 48911

  Date Added:

  July 7, 2020

  Manufacturer:

  LINCOLN

  Summary

  Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (13)

  2018 Ford C-Max2018 Ford Focus2018 Ford Transit Connect2017 Ford C-Max2017 Ford Expedition2017 Ford Focus2017 Ford Transit Connect2017 Lincoln Navigator2016 Ford C-Max2016 Ford Expedition2016 Ford Focus2016 Ford Transit Connect2016 Lincoln Navigator
  Associated Documents

  • DownloadMC-10177038-0001.pdf↗
• June 17, 2020•Document ID: 10177042

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  SSM 48908

  Date Added:

  July 7, 2020

  Manufacturer:

  FORD

  Summary

  Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

  Associated Products (121)

  2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ+ 101 more
  Associated Documents

  • DownloadMC-10177042-0001.pdf↗
• May 29, 2020•Document ID: 10176123

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 48858

  Date Added:

  June 4, 2020

  Manufacturer:

  FORD

  Summary

  Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

  Associated Products (79)

  2020 Ford Ecosport2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKZ2020 Lincoln Navigator2019 Ford Ecosport2019 Ford Escape2019 Ford Expedition2019 Ford Explorer+ 59 more
  Associated Documents

  • DownloadMC-10176123-0001.pdf↗
• May 18, 2020•Document ID: 10175895

  Service Bulletin/Repair Instructions
  SEATS; STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

  Mfr Comm. #:

  TSB 20-2171

  Date Added:

  June 5, 2020

  Manufacturer:

  LINCOLN

  Summary

  Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

  Associated Products (92)

  2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2019 Ford Ecosport2019 Ford Edge2019 Ford Escape2019 Ford Expedition2019 Ford Explorer+ 72 more
  Associated Documents

  • DownloadMC-10175895-0001.pdf↗
• April 22, 2020•Document ID: 10174421

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 48757

  Date Added:

  May 4, 2020

  Manufacturer:

  FORD

  Summary

  Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".

  Associated Products (74)

  2020 Ford Edge2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Transit2020 Lincoln Continental2020 Lincoln MKX2020 Lincoln MKZ2019 Ford Edge2019 Ford Escape2019 Ford Explorer2019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-550+ 54 more
  Associated Documents

  • DownloadMC-10174421-0001.pdf↗
• March 9, 2020•Document ID: 10172972

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 48619

  Date Added:

  April 2, 2020

  Manufacturer:

  FORD

  Summary

  SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

  Associated Products (151)

  2020 Ford Ecosport2020 Ford Edge2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Transit2020 Ford Transit Connect2020 Lincoln MKX2020 Lincoln MKZ2019 Ford Ecosport2019 Ford Edge2019 Ford Escape2019 Ford Explorer2019 Ford F-1502019 Ford F-2502019 Ford F-350+ 131 more
  Associated Documents

  • DownloadMC-10172972-0001.pdf↗
• February 28, 2020•Document ID: 10171962

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 48598

  Date Added:

  March 3, 2020

  Manufacturer:

  LINCOLN

  Summary

  2013-2018 C-Max, 2013-2020 Fusion Hybrid/MKZ Hybrid vehicles may exhibit a MIL with Diagnostic Trouble Code (DTC) P0340 and/or P0344. This may occur due to excessive moisture build up in the engine oil. Excess moisture occurs when the vehicle is driven short distances and/or less than 6,000 combined miles per year. To correct the condition, replace the camshaft position sensor (CMP) and change the engine oil. Advise the customer to perform more frequent oil changes and allow the internal combustion engine to reach operating temperature when running to prevent reoccurrence. Refer to the owners guide - maintenance - engine oil check - operating in cold climates and short driving cycles.

  Associated Products (18)

  2019 Lincoln MKZ2018 Ford C-Max2018 Ford Fusion2017 Ford C-Max2017 Ford Fusion2017 Lincoln MKZ2016 Ford C-Max2016 Ford Fusion2016 Lincoln MKZ2015 Ford C-Max2015 Ford Fusion2015 Lincoln MKZ2014 Ford C-Max2014 Ford Fusion2014 Lincoln MKZ2013 Ford C-Max2013 Ford Fusion2013 Lincoln MKZ
  Associated Documents

  • DownloadMC-10171962-0001.pdf↗
• December 20, 2019•Document ID: 10169986

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 48423

  Date Added:

  January 8, 2020

  Manufacturer:

  FORD

  Summary

  Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (103)

  2020 Ford Ecosport2020 Ford Edge2020 Ford F-1502020 Ford Fusion2020 Ford Mustang2020 Ford Transit Connect2020 Lincoln MKX2020 Lincoln MKZ2019 Ford Ecosport2019 Ford Edge2019 Ford Escape2019 Ford Explorer2019 Ford F-1502019 Ford Fiesta2019 Ford Flex2019 Ford Fusion2019 Ford Mustang2019 Ford Taurus2019 Ford Transit2019 Ford Transit Connect+ 83 more
  Associated Documents

  • DownloadMC-10169986-0001.pdf↗
• November 21, 2019•Document ID: 10168810

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 48340

  Date Added:

  December 5, 2019

  Manufacturer:

  FORD

  Summary

  Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.

  Associated Products (76)

  2019 Ford Ecosport2019 Ford Escape2019 Ford Explorer2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Flex2019 Ford Taurus2019 Ford Transit2019 Lincoln MKC2019 Lincoln MKT2018 Ford C-Max2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-350+ 56 more
  Associated Documents

  • DownloadMC-10168810-0001.pdf↗