Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10234606July 16, 2008
AIR BAGS
I WAS DRIVING MY 2002 DODGE DURANGO WHEN I STRUCK THE REAR OF ANOTHER VEHICLE WHO WAS SITTING IN MY LANE ( A NON-TURNING LANE) NEITHER DRIVER OR PASSENGER AIRBAG DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10233176July 4, 2008
AIR BAGS:SIDE/WINDOW, AIR BAGS
AIRBAG LIGHT IS ON. I TOOK IT TO A DODGE DEALER TO CHECK IT OUT. THEY SAID THAT THE LEFT SIDE IMPACT AIRBAG CONTROL MODULE IS BAD AND MAYBE THE AIRBAG, ALSO THE AIRBAG MODULE ITSELF MAY BE BAD. SAID THAT IT IS NOT COVERED UNDER WARRANTY SINCE IT IS ELECTRICAL. I THOUGHT WHEN IT CAME TO SAFETY ISSUE SUCH AS AIRBAGS, THAT IT WAS A FEDERAL LAW THAT THOSE ITEMS ARE FIXED FOR FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231821June 20, 2008
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A CLUNKING, WHINING, AND HUMMING SOUND COMING FROM THE FRONT END OF THE VEHICLE. HE DROVE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT BOTH THE UPPER AND LOWER BALL JOINTS AND A TIE ROD NEEDED TO BE REPLACED. THE MECHANIC PERFORMED A WHEEL ALIGNMENT. NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT: CONTROL ARM:UPPER BALL JOINT) WAS REFERENCED. THE CONTACT WAS ALSO INFORMED THAT THE ENTIRE COOLING SYSTEM NEEDED TO BE REPLACED BECAUSE THE DEALER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE COOLING SYSTEM HAS NOT WORKED PROPERLY SINCE THE REPAIR. THE SWITCH TO OPERATE THE BLOWER MOTOR FAN ONLY WORKS ON HIGH. THE FAILURE MILEAGE WAS 110,000. UPDATED 07/15/08.*LJ THE BRAKES WERE REPLACED NUMEROUS TIMES. UPDATED 07/15/08.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230812June 12, 2008
ELECTRICAL SYSTEM
PROBLEM STARTED WITH THE HEADLIGHTS FLASHING RANDOMLY, DASH AND INTERIOR LIGHTS FLASHING IN SEQUENCE WITH HEADLIGHTS. DURATION OF LIGHTS BEING OUT INCREASES THE LONGER THEY ARE ON. I WAS LUCKY I ONLY HAD A FEW BLOCKS TO DRIVE TO GET OF THE ROAD. THE NEXT DAY THE DOOR LOCKS, HORN, AND WIPERS STOPPED WORKING ALSO. HAVING HEADLIGHTS SUDDENLY GO OUT WHILE DRIVING COULD BE A REAL SAFETY ISSUE. IT APPEARS THE PROBLEM IS THE BODY MODULE, WHICH MUST BE INSTALLED BY A DEALER AND PROGRAMMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227118May 9, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2002 DODGE DURANGO THAT HAS MULTIPLE ISSUES THAT SEEM TO HAPPEN ON EVERY DURANGO I KNOW OF. NOW I HAVE A COOLANT AND OVERHEATING PROBLEM. I HAVE A THROTTLE POSITION SENSOR PROBLEM AS WELL. THIS SEEMS TO BE FREQUENT WITH DURANGOS AND NO RECALLS FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226706May 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE RECALL REPAIR WAS PERFORMED IN FEBRUARY 2008. SOMEONE WAS NEARLY PINNED BETWEEN HIS VEHICLE AND ANOTHER VEHICLE WHEN HIS SON PULLED THE GEAR SHIFT OUT OF PARK. THE DEALER AND THE MANUFACTURER INFORMED HIM THAT THERE WAS A FAIL SAFE BRACKET THAT SHOULD HAVE REPLACED DURING THE RECALL REPAIR. SINCE THE BRACKET IS MADE OF POT METAL IT CAN FAIL EASILY. THE VEHICLE IS CURRENTLY BEING SERVICED AT THE DEALER. THE FAILURE MILEAGE WAS 110000 AND THE CURRENT MILEAGE WAS 111318.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225484April 23, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS AND BRAKE LIGHT CAME ON IN THE DASH. THE BRAKES DID BECOME SPONGY. VEHICLE WAS TAKEN DIRECTLY TO THE MECHANIC ABOUT 3/4 DOWN THE ROAD. HE FOUND THE CLIP TO THE REAR ABS SENSOR HAD BROKEN AND THE SENSOR TORN APART. FURTHER INVESTIGATION SHOWED THAT THE SENSOR HAD BEEN BROKEN BY THE REAR DIFFERENTIAL WHICH HAD FOR NO GOOD REASON SHATTERED INTO PIECES. THIS IS A GARAGE KEPT VEHICLE WITH 50,000 MILES AND NO ABUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225163April 20, 2008
STEERING:COLUMN
ON 04/10/08 CUST#3792938 INV#15199 I TOOK MY CAR FOR RECALL #G28 IGNITION/PARK SHIFT INTERLOCK. I DROVE OFF THE LOT, NOTICED THE CHECK ENGINE LIGHT ON. IT WAS NOT ON WHEN I TOOK MY CAR IN. I WAS ALL READY ON THE FREEWAY & WAS ALL READY LATE FOR AN APPOINTMENT. I COULD NOT MOVE MY STEERING WHEEL TO THE LEVEL I HAD IT BEFORE I DROVE INTO THE LOT. I TOOK MY CAR BACK THE 15TH FOR THEM TO ADJUST THE STEERING WHEEL (I COULD HAVE HAD AN ACCIDENT). THEY TOLD ME THE STEERING WHEEL TILT KNOB WAS GONE. THE SERVICE MANAGER WAS VERY HELPFUL, TOLD ME HE WOULD ORDER THE PART AT NO CHARGE. I FORGOT TO MENTION THE CHECK ENGINE LIGHT. I WAITED MORE THAN 2 DAYS. ON THE 19TH I RETURNED, INV# 151350, & WAS HELD UP FOR 1HR, ONLY TO BE TOLD THE PART HAD BEEN USED ON ANOTHER CAR. THE SERVICE ADVISOR WANTED TO BLAME ME FOR THE MISSING KNOB. HE WANTED TO CHARGE ME TO CONNECT THEIR DIAGNOSTIC MACHINE ON MY CAR. I TOLD THEM I WOULD NOT PAY FOR THIS SERVICE. THE SERVICE MANAGER TOLD ME THE DIAGNOSTIC MACHINE WAS BROKEN & THEY WOULD HAVE TO ORDER ANOTHER ONE. IT SEEMED FUNNY TO ME, BEING THAT THEY HAD A LOT OF CUSTOMERS AFTER I ARRIVED. WHAT KIND OF REPAIRS WERE THEY DOING ON CARS' WITHOUT A DIAGNOSTIC TEST ON THEM? WHEN I HAVE TAKEN MY CAR IN THEY HAVE ALWAYS RUN THOSE DIAGNOSTIC TESTS. I WAS TOLD ON THE 19TH BY THE SERVICE MANAGER HE WOULD ACCOMMODATE ME & HAVE SOMEONE GO OUT TO MY HOME TO PUT THE KNOB ON MY CAR. HE ALSO SAID STATED THAT HE WOULD LOOK INTO THE CODE (CHECK ENGINE) TO SEE IF IT HAD ANYTHING TO DO WITH THEM PULLING APART THE STEERING COLUMN. WHAT CODE? BEING THAT HE TOLD ME THE DIAGNOSTIC MACHINE WAS NOT WORKING. NOW I AM WAITING FOR THE PART & MOST LIKELY WILL HAVE TO DRIVE AROUND WITH THAT CHECK ENGINE LIGHT ON UNTIL I CAN AFFORD TO HAVE THEM EVALUATE IT. IT SEEMS TO ME THAT IT WAS NOT A BIG ISSUE WITH THEM BEING THAT THEY WERE NOT THAT CONCERNED ABOUT THE CHECK ENGINE LIGHT WHEN THEY HANDED OVER THE CAR AFTER THEY REPLACE THE RECALL PART ON THE 10TH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224499April 14, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I PURCHASED MY 2002 DURANGO IN AUGUST 2007 WITH UNDER 74K MILES ON IT. ABOUT 6 MONTHS LATER, MY HUSBAND AND I FOUND THAT THE PASSENGER FRONT WINDOW WOULD NOT RESPOND TO THE MASTER CONTROL OR THE PASSENGER'S CONTROL. THE DEALER COULDN'T GET IT TO HAPPEN AGAIN. WE WORRIED ABOUT IT AT THE TIME, HAVING NEWLY MOVED TO OREGON WHERE WINTERS ARE USUALLY VERY RAINY. THANKFULLY, WE HAVEN'T HAD ANY FURTHER TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223167April 2, 2008
ENGINE AND ENGINE COOLING:ENGINE
THE VALVES ON THIS ENGINE BURNED OUT AT 59,000 MILES. THE CAUSE WAS REVEALED TO BE A DEFECTIVE CAMSHAFT WHICH WAS ROUGH AND PITTED AND HAD BURNED THE VALVES. THIS WAS A MANUFACTURER'S DEFECT AND NOT POOR MAINTENANCE; I HAVE HAD THE OIL CHANGED WITH SYNTHETIC OIL EVERY 3,000 MILES AND OTHERWISE TAKEN EXCELLENT CARE OF THIS VEHICLE. THE SUV REQUIRED A NEW CAMSHAFT AND COMPLETE VALVE JOB, COSTING APPROXIMATELY $2200 INCLUDING PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222198March 24, 2008
ENGINE AND ENGINE COOLING
WHILE DROPPING MY CHILDREN OFF AT SCHOOL THE CHECK GAUGES LIGHT LIT UP. NOTHING ON MY GAUGES APPEARED TO BE WRONG EXCEPT FOR THE FUEL GAUGE BEING ON 1/4 TANK SO I CONTINUED ON MY 1 MILE TRIP TO THE SCHOOL. WHEN MY CHILDREN EXITED THE VEHICLE THE CHECK GAUGES LIGHT LIT AGAIN AND THE TRUCK STARTED TO SPUTTER. I THEN TURNED THE TRUCK OFF AND TURNED IT BACK ON. THE LIGHT CAME ON AGAIN AND THEN THE ENGINE STOPPED. I CALLED FOR A TOW. SEVERAL HOURS AND AT A COST THE MECHANIC TOLD ME THAT MY ENGINE HAD SEIZED AND THE PROBLEM WAS ENGINE SLUDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221381March 16, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY 2002 DODGE DURANGO PURCHASE NEW IN FEB. 2002, AND HAD DRIVEN FOR ABOUT 3 1/2 YEARS THE PASSENGER WINDOWS FAIL TO WORK. THE MASTER CONTROL IS THE ONLY WAY THAT I CAN OPEN THE WINDOWS. NOW ON OCCASION THE WINDOW WILL INTERMITTENTLY OPEN AND CLOSE USING THE INDIVIDUAL SWITCHES BUT IT IS VERY SELDOM HAVE TALKED TO SEVERAL OTHER OWNERS OF THESE DURANGOS AND THEY HAVE BEEN HAVING THE SAME PROBLEM, WOULD LIKE TO KNOW IF THIS IS A MANUFACTURE DEFECT OR IS IT POSSIBLE THAT JUST SUDDENLY ALL MY PASSENGER WINDOW BROKE AT THE SAME TIME. OTHER THAN THAT I HAVE BEEN VERY SATISFIED WITH THE SERVICE OF THE VEHICLE. I HAVE HAD IT SINCE I PURCHASED IT IN 2002 AND IT HAS ONLY 35,000 MILES ON IT. IT DOESN'T SEEM THAT A VEHICLE WITH THAT LITTLE USE WOULD HAVE A PROBLEM OF THIS SORT. THANKS,DIANE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221164March 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT SHE DID NOT RECEIVE A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 76,000. UPDATED 04/28/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220659March 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT WENT TO THE DEALER ON TWO DIFFERENT OCCASIONS DUE TO NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). ON BOTH OCCASIONS, THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT. HE IS CURRENTLY EXPERIENCING THE SHIFTER LOCKING ONCE HE TURNS THE IGNITION. HE LIVES IN A REMOTE LOCATION AND THE DEALER IS THE ONLY ONE IN THE AREA. THE CURRENT MILEAGE WAS 103,140 AND FAILURE MILEAGE WAS 100,000. UPDATED 04-08-08 *BF THE CONSUMER STATED HE TRAVELED OUT OF STATE TO GET THE RECALL DONE. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219242February 26, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 55-60 MPH, THE CHECK ENGINE LIGHT ILLUMINATED THEN THE VEHICLE SHOOK THEN SHUT OFF. IN ADDITION, SHE NOTICED SMOKE COMING FROM THE ENGINE. THE MECHANIC STATED THAT THE POWER STEERING PRESSURE SWITCH CAUSED THE FAILURE AND THEY REPLACED THE SWITCH. APPROXIMATELY FIVE MONTHS LATER THE FAILURE OCCURRED AGAIN. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WA 68,000 AND CURRENT MILEAGE WAS 89,800. UPDATED 03/10/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218646February 20, 2008
SUSPENSION, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR, STEERING:RACK AND PINION, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE RATTLED, SHOOK, AND VEERED LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR AND THEY STATED THAT THE TIE ROD ASSEMBLY FAILED. THE REPAIRS COST $2,690.47; HOWEVER, THE WARRANTY DID NOT COVER ALL OF THE REPAIR WORK. THE CURRENT MILEAGE WAS 99,961 AND FAILURE MILEAGE WAS 99,930. UPDATED 03-11-08 *BF THE UPPER BALL JOINTS WERE NOISY, THE SHOCKS WERE LEAKING OIL, THE POWER STEERING LINES WERE LEAKING. THE REAR WIPER MOTOR FAILED, THE FRONT PINION SEAL WAS LEAKING. THE POWER STEERING RACK AND PINION HAD AN INTERNAL FAILURE. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216967February 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED AND THE GEAR WAS SHIFTED INTO REVERSE, THE VEHICLE SHUT OFF AND THE STEERING WHEEL LOCKED. THE VEHICLE WAS PARKED AND RESTARTED. THE STEERING WHEEL BECAME UNLOCKED. THE FAILURE OCCURRED WHEN THE VEHICLE WAS BOTH COLD AND WARM AND ONLY WHEN THE GEAR WAS SHIFTED INTO DRIVE OR REVERSE. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216614January 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I HAVE A 2002 DODGE DURANGO. I PURCHASED THE VEHICLE AROUND 12/20/07. AROUND 1/5/08 I NOTICED THAT THE VEHICLE COULD BE SHIFTED OUT OF PARK WITH OUT THE KEY IN THE IGNITION OR THE BRAKE BEING PRESSED. THIS IS AN OBVIOUS SAFETY CONCERN AS IT COULD EASILY SLIP OUT OF PARK OR IF THERE IS A CHILD IN THE CAR THEY COULD HIT IT OUT OF PARK. I DID SOME RESEARCH ON THE PROBLEM AND FOUND THAT THERE WAS A RECALL FOR THIS EXACT PROBLEM ON 01-02 DODGE DURANGOS AND DAKOTAS. I THEN GOT IN CONTACT WITH A DEALERSHIP TO HAVE THE RECALL WORK DONE AND THEY SAID THAT MY VIN NUMBER WAS NOT UNDER THE RECALL AND THAT I HAD TO CALL CHRYSLER CUSTOMER SERVICE. I CALLED THEM AND THEY TO TOLD ME MY VEHICLE WAS NOT COVERED UNDER THE RECALL AND THAT THEY WOULD NOT FIX IT. I FEEL THAT MY CAR SHOULD BE COVERED UNDER THE WARRANTY BECAUSE I AM EXPERIENCING THE EXACT THING THEY WERE RECALLED FOR AND HAVE THE SAME YEAR AND MAKE OF THE RECALL. PLEASE LET ME KNOW IF THERE IS ANY WAY YOU CAN HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214508January 11, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 35 MPH, THE OIL PUMP FAILED WITHOUT WARNING. THE OIL PRESSURE DROPPED AND THE MOTOR LOCKED. THE DEALER REBUILT THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT THERE WAS OIL LEAKAGE IN COLD WEATHER. WHEN THE ENGINE HEATED UP, THERE WAS SLUDGE BECAUSE THE LEAKER STOPPED THE STRAINER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 112,300 AND FAILURE MILEAGE WAS 91,053.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213433January 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
THE TRANSMISSION SHIFTER IS SOMETIMES ABLE TO BE MOVED OUT OF 'PARK' WITHOUT THE KEY IN THE IGNITION. THIS DOES NOT HAPPEN ALL THE TIME, BUT HAS OCCURRED 4 TIMES IN THE PAST WEEK OR SO. I WOULD LIKE THIS CHECKED AND CORRECTED UNDER RECALL 07V555000, BUT WHEN I CALLED MY DEALERSHIP, THEY STATED THAT "CHRYSLER SENDS OUT RECALL INFORMATION TOO EARLY AND THE RECALL HASN'T STARTED YET". I CALLED CHRYSLER AND THEY SAID THAT THERE ARE NO OPEN RECALLS ON MY DURANGO. THEY WOULD NOT LOOK UP THE RECALL # I TRIED TO GIVE THEM.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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