Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10184141March 4, 2007
ENGINE AND ENGINE COOLING:ENGINE
WITHOUT WARNING, MY VEHICLE HAS STALLED DURING SLOW DOWN. THIS HAS HAPPENED TWICE IN THE LAST TWO YEARS. THE VEHICLE IS A 2004 DODGE DURANGO LIMITED WITH THE 5.7L HEMI ENGINE. AFTER FIRST INCIDENT, DEALER SAYS THAT NOTHING COULD BE FOUND. SECOND INCIDENT OCCURRED THIS PAST WEEK. WILL TRY A NEW DEALERSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183402February 24, 2007
SERVICE BRAKES, HYDRAULIC
I HAVE A 2004 DODGE DURANGO SUV, SINCE THE DAY THAT I BOUGHT THIS VEHICLE I HAVE COMPLAINED ABOUT THE BRAKES. I HAVE BEEN IN SEVERAL NEAR MISSES BECAUSE THE VEHICLE WILL NOT STOP. I HAVE HAD IT IN THE SHOP AT LEAST 5 TIMES FOR THIS PROBLEM. I HAVE HAD STRANGERS DRIVE IT AND WATCHED THERE EXPRESSIONS WHEN THEY TRY TO STOP. WHEN I TAKE IT TO THE SHOP(DODGE) THEY TELL ME THAT IT IS WITHIN THE STANDARDS. MOST OF THESE SITUATIONS HAVE OCCURRED WHEN THE ROADS HAVE SNOW OR ICE ON THEM. AT 10-15 MPH THE VEHICLE WILL NOT STOP IT JUST SLIDES AND THE FRONT END JUST SHAKES LIKE THE FRONT END IS GOING TO FALL OFF. I HAVE HAD MECHANICS TELL ME THAT THEY DON'T SEE HOW I CAN DRIVE IT LIKE I DO THAT THEY WOULD AFRAID TO DRIVE IT. SOMETHING HAS TO BE DONE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182959February 19, 2007
VEHICLE SPEED CONTROL
ENGINE/TRANSMISSION PROBLEMS. ENGINE IDLES BETWEEN 400 AND 800 RPM AT A STOP AFTER WARM UP (15 MILES). AT LOW SPEEDS VEHICLE LURCHES FORWARD AND MUST BE HELD AT A STOP FIRMLY OR IT WILL TAKE OFF. STOPS ARE JERKY BECAUSE IT FEELS LIKE THE TRUCK IS FIGHTING. LIGHTS PULSE WITH THE ENGINE RPMS. FORCE ON THE VEHICLE SURGES WITH THE ENGINE RPMS. THIS IS A CONSTANT THING THAT PASSENGERS AND DRIVER CAN ACTIVELY FEEL, YET THE DEALERSHIP MAINTAINS THAT NOTHING IS WRONG. MANY TIMES (AT LEAST 8) THE ENGINE STALLS AT A STOP DURING THE RPM FLUCTUATION. THE TRANSMISSION STAYS IN SECOND OR HIGHER GEAR AT A STOP. I KNOW THIS BECAUSE WHEN I TOUCH THE GAS PEDAL THE TRANSMISSION SHIFTS HARD AND THE TRUCK LEAPS FORWARD. IT ACTS AS THOUGH I HAD FLOORED IT EVEN IF I APPLY LIGHT PRESSURE. BELOW YOU HAVE INCIDENT DATE, THIS HAS BEEN CONSTANT AND INCREASING IN STRENGTH SINCE 6 MONTHS AFTER I BOUGHT IT. I HAVE TAKEN IT TO THE DEALERSHIP 5 TIMES FOR THE SAME PROBLEM. TSB HAVE BEEN USED. I JUST FIGURE THAT I WILL WAIT UNTIL THE VEHICLE FAILS COMPLETELY BUT I DON'T LIKE THAT OPTION EITHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182776February 16, 2007
FUEL SYSTEM, GASOLINE
VEHICLE STALLED OUT ON VARIOUS OCCASIONS. DEALER DID NOT FIND CAUSE, SO I HAD THEM CLEAN THE FUEL INJECTORS, AND THROTTLE BODY ON VEHICLE AT A COST OF 265.00. SINCE THEN, WE HAVE NOT EXPERIENCED ANY FURTHER PROBLEMS, TODAYS DATE IS 16 FEB 07. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182783February 16, 2007
ELECTRICAL SYSTEM
INTERIOR LIGHTS WILL NOT GO OUT. HEATED SEATS WILL NOT WORK, AIR PANEL LIGHTS DO NOT WORK. ONCE VEHICLE HAS BEEN SHUT OFF, I AM ABLE TO TURN OFF MAP LIGHTS AFTER ABOUT 5 MINUTES. THE LIGHT IN THE TAILGATE CANNOT BE SHUT OFF AT ALL. I HAVE AN APPOINTMENT WITH MINOT CHRYSLER ON 19 FEB, AND WAS TOLD THEY HAD SAME ISSUE ABOUT 2 WEEKS AGO, WITH ANOTHER DURANGO. I WAS TOLD BY THEM TO DISCONNECT THE BATTERY, AND AFTER READING ABOUT ALL OF THE VEHICLE FIRES, VEHICLE WILL NOT BE DRIVEN AGAIN UNTIL RESOLVED. THEY BELIEVE THEY KNOW THE CAUSE, WHICH WILL COST ME ABOUT 600.00. UNFORTUNATE I HAVE LEASED THE VEHICLE, AND AM OVER THE 3 YEAR, 36000 MILE WARRANTY. VEHICLE NOW HAS ABOUT 42000 MILES. ALSO NOTE, MY LEASE IS DONE ON THE 28TH OF MARCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182568February 14, 2007
ENGINE AND ENGINE COOLING
MY 2004 DODGE DURANGO WHICH I PURCHASED NEW, HAS STALLED SEVERAL TIMES WITHOUT ANY WARNING /LIGHTS COMING ON ETC. THIS HAS HAPPENED AT LOW SPEEDS AND I WAS ABLE TO RESTART THE VEHICLE. I HAVE NOT REPORTED TO THE DEALER YET AS IT HAS JUST STARTED HAPPENING AND I CHECKED NHTSA WEBSITE FOR RECALLS/COMPLAINTS TO RESEARCH FIRST. APPARENTLY I AM NOT THE ONLY ONE WITH THIS ISSUE. VEHICLE ONLY HAS 37000 MILES ON IT. THIS COULD BE A SAFETY ISSUE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182219February 10, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ENGINE AND ENGINE COOLING
MY 2004 SLT DODGE DURANGO WAS SERVICED FOR A ROUTINE OIL CHANGE @42000 MILES AND THE DEALERSHIP DID A ROUTINE POINT CHECK EVALUATION. ON FEB. 10, 2007 @ 10:45 AM WHILE STOPPING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO LOSE SPEED BEFORE COMING TO A COMPLETE STOP, THE ENGINE STOPPED RESPONDING & THE PANEL LIGHTS STARTED BLINKING ON & OFF, THEN A BURNING SMELL STARTED & SMOKE STARTED TO COME OUT OF THE DRIVERS PANEL AND I EXITED THE VEHICLE BEFORE PHYSICAL HARM COULD BE DONE TO ME. I CALLED 911 AND THEY HAD THE FIRE DEPARTMENT TO RESPOND. MY VEHICLE WAS COMPLETELY ENGULFED WITH FLAMES BEFORE THEY ARRIVED. THE ENTIRE INTERIOR OF THE VEHICLE WAS BURNED BEYOND RECOGNITION. IT WAS EXTREMELY UNNERVING TO BE A PART OF THIS,I HAD NOT HAD ANY PROBLEMS OUT OF MY VEHICLE BEFORE THIS HORRIBLE INCIDENT. IT IS JUST UNTHINKABLE TO REALIZE THAT I HAVE BEEN DRIVING MY TWO KIDS IN MY DURANGO EVERY DAY FOR THE PAST 2 YEARS AND THANKS TO THE LORD ABOVE THAT THEY WERE AT HOME ON THIS MORNING, WHILE I WENT TO PICK UP THE GIRL SCOUT COOKIE ORDERS FOR MY DAUGHTER, WHICH WERE IN THE BACK OF THE DURANGO WHEN IT WENT UP IN SMOKE. THIS INCIDENT WILL FINANCIAL IMPACT MY FAMILY GREATLY. THE CAR IS NOW A TOTAL LOSS. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10182128February 9, 2007
ELECTRICAL SYSTEM
TL*- THE CONTACT STATED THAT WHILE STOPPING AT A STOP LIGHT IN THE 2004 DODGE DURANGO WITH 38000 FAILURE MILEAGE, AND ATTEMPTING TO ACCELERATE, THE VEHICLE COMPLETELY LOST POWER. THE VEHICLE HAD TO BE RESTARTED. ALSO, THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH DOWN A HILL AND ATTEMPTING TO MAKE A TURN HE REALIZED THAT THE VEHICLE LOST POWER. THE VEHICLE HAD TO BE RESTARTED. THE VEHICLE HAS NOT BEEN REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181567February 5, 2007
ELECTRICAL SYSTEM
TL*- THE CONTACT STATED THAT THE 2004 DODGE DURANGO LOST POWER ON 01/05/07. THE CONTACT STATED THAT WHILE COMING TO A STOP THE ENGINE STALLED. THE BRAKES DIDN'T ENGAGE WHEN THE VEHICLE LOST POWER. THIS HAPPENED DURING AN EVENING IN WHICH THE ROAD CONDITIONS WERE DRY AND CLEAR. LAST SUMMER WHEN THE FAILURE OCCURRED, HE CONTACT THE DEALERSHIP, AND WAS TOLD THAT SINCE THE ENGINE LIGHT DIDN'T APPEAR THERE WAS NOTHING THEY COULD DO TO THE VEHICLE. THE CONTACT STATED THAT HE FILED A COMPLAINT WITH THE MANUFACTURER ,AND THEY CAME TO INSPECT THE VEHICLE AND FOUND NOTHING WRONG WITH THE VEHICLE. THE CONTACT CASE # FOR DODGE MANUFACTURERS IS # 15848035 AND THIS CASE WAS DONE ON 01/08/07. THE CONTACT FOUND A DEFECT INVESTIGATION WITH NHTSA ACTION# EA05018. UPDATED 03/02/07.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10181717February 5, 2007
ENGINE AND ENGINE COOLING:ENGINE
ENGINE STALLS WITHOUT WARNING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181726February 5, 2007
SERVICE BRAKES, HYDRAULIC
I RECENTLY GOT BACK FROM IRAQ ON NOV 30TH. I NEEDED A FAMILY VEHICLE, ASIDE FROM OUR DODGE PICKUP THAT HAS LITTLE ROOM FOR TWO KIDS IN CAR SEATS. I BOUGHT THE DURANGO ON A FRIDAY. IT WAS USED , SO IT CAME WITH A FREE FULL DETAIL ON MONDAY. I DROPPED IT OFF AND WENT TO WORK. AFTER WORK, I WENT TO PICK IT UP AND NOTICED THAT THE DRIVERS SIDE REAR TAILLIGHT WAS SMASHED AND THE REAR BUMPER ON THE LEFT SIDE UNDERNEATH THE SMASHED TAILLIGHT, WAS DENTED! A WEEK LATER IT WAS ALL FIXED;OR SO I THOUGHT. A COUPLE OF DAYS LATER, I WAS ON MY WAY HOME FROM MORNING PHYSICAL TRAINING,TO CHANGE INTO MY UNIFORM. I WAS ABOUT TO MAKE A RIGHT HAND TURN ONTO MY STREET, AND THEN IT HAPPENED. MY BRAKES AND STEERING WHEEL LOCKED UP. I PUMPED AND PUMPED, BUT NO RESPONSE. I HIT A UTILITY VAN THAT WAS AT THE STOP SIGN AND ALMOST TOTALED MY WHOLE FRONT END. IT HAS TAKEN OVER A MONTH AND A HALF TO GET THE DURANGO FIXED. AT THE TIME OF THE ACCIDENT I MANAGED TO SLOW DOWN TO 15 MPH BEFORE THE BRAKES LOCKED UP! I AM CURRENTLY RECEIVING CHIROPRACTOR THERAPY AND ON HEAVY PAIN MEDS DUE TO THE ACCIDENT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10181230January 31, 2007
ENGINE AND ENGINE COOLING
04 DODGE DURANGO HEMI BOUGHT USED ON 1-1-07. 2 WEEKS AGO, FIRST STALL PROBLEM. 4 TIMES MORE AFTER THAT. ALL STALLED SAME WAY, AFTER COMPLETE STOP,IDLE FLUCTUATES AND STALLS. SOMETIMES ITS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180953January 28, 2007
INTERIOR LIGHTING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
04 DODGE DURANGO HOT ELECTRICAL SMELL UNDER THE DASH. HEATING AND COOLING CONTROL LIGHTS DON'T WORK AND INTERIOR LIGHTS WHEN DON'T WORK CORRECTLY, HATCH DOOR LIGHT STAYS ON ALL THE TIME, I HAD TO PULL THE BULB OUT, DRAINS BATTERY. CD PLAYER DON'T WORK PROPERLY. RECALL CAMPAIN ID NUMBER 03V528000. WHEN I CONTACTED CHYSLER THE SAID THAT MY VIN NUMBER WAS NOT ON THE RECALL LIST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180585January 24, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
NOISE/LOW VIBRATION AT 70 MPH. MADE COMPLAINT AT SERVICE INTERVAL. COULD NOT BE DUPLICATED. NEXT TIME I TOOK IT IN 1500 MILES OVER WARRANTY THEY MANGE TO DUPLICATE. IT WILL COST 500.00 AND THEY THINK IT WILL FIX IT. REPLACE ALL HANGERS AND TAIL PIPE. NEXT ALL PLASTIC ON FRONT SEAT CRACKED AGAIN NO PLAN UNTIL AFTER WARRANTY MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179113January 19, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
(1) I GOT INTO MY 2004 DODGE DURANGO SLT AND BEGAN DRIVING. I NOTICED THAT THE INTERIOR LIGHTS WERE ON. I ATTEMPTED TO TURN THEM OFF BUT THEY WOULD NOT GO OUT WITH THE OVERHEAD SWITCH. I READ THE MANUAL THAT STATED LIGHTS WOULD GO OUT AFTER 8 MINUTES IF THERE WAS NO KEY IN THE IGNITION (2) WHEN I ARRIVED HOME I GOT OUT OF THE CAR AND WENT INSIDE MY HOME. A FEW HOURS LATER I WENT BACK OUT TO THE CAR.WHEN I OPENED THE DOOR A VAPOR CLOUD BILLOWED OUT AND A VERY STRONG ODOR OF BURNED ELECTRICAL COMPONENTS WAS IN THE DRIVING COMPARTMENT. WHEN I STARTED THE CAR I NOTICED A NUMBER OF NON-WORKING COMPONENTS INCLUDING. 1 - ALL GUAGES (NEEDLES NON RESPONSIVE TO ACTUAL RUNNING CONDITIONS) 2 - ODOMETER AND GEAR SELECTOR (DIGITAL READOUTS NOT WORKING) 3 - INTERIOR LIGHTS 4 - BACKLIGHTING FOR TERMPERATURE CONTROLS AND VARIOUS OTHER CONTROLS (3) THIS WOCCURED JUST OVER A MONTH AFTER PURCHASING THE VEHICLE USED. I HAVE YET BEEN ABLE TO AFFORD TO FIX THE PROBLEM, AND THE DODGE CETIFIED DEALERS REFUSE TO GIVE ME ANY KIND OF QUOTE ON THE APPROXIMATE COST TO FIX THIS PROBLEM. I WILL UPDATE THIS WHEN I FINALLY GET THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179043January 18, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT PANEL FIRE IN 2004 DODGE DURANGO. DOME LIGHTS CAME ON AND STAYED ON. TOOK TO DEALER WHO DIAGNOSED INSTRUMENT PANEL COMPUTER MALFUNCTION. DID NOT REPLACE, LEFT DEALER. WITHIN 10 MINUTES, INSTRUMENT PANEL STARTED ON FIRE AND VEHICLE BURNED TO GROUND. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10179094January 18, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
AT APPROXIMATELY 10:30PM ON DECEMBER 26, 2006 OUR 2004 DODGE DURANGO CAUGHT OF FIRE. WE ORIGINALLY NOTICED THE INTERIOR LIGHTS WOULD NOT GO OFF EITHER MANUALLY OR AUTOMATICALLY. AFTER DRIVING THE VEHICLE FOR ABOUT 45 MINUTES SMOKE POURED OUT OF THE DASH BOARD AND WITHIN MINUTES FIRE ERUPTED AND IGNITED THE INTERIOR OF THE VEHICLE. FLAMES BROKE THROUGH THE WINDSHIED AND CAUSED ADDITIONAL DAMAGE TO THE ROOF OF THE VEHICLE. FIREFIGHTERS ARRIVED ON THE SCENE WITHIN 10 MINUTES AND EXTINGUISHED THE FIRE. ALL OF OUR PERSONAL PROPERTY WAS DAMAGED AND MY DAUGHTER (7) AND SON (5) WILL STILL NOT FALL ASLEEP AT NIGHT IN FEAR THE HOUSE WILL CATCH ON FIRE SINCE WE HAVE AN ATTACHED GARAGE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178681January 14, 2007
ELECTRICAL SYSTEM
WE BOUGHT OUR DURANGO IN APRIL 2006. IT IS A 2004 AND JUST REACHED 40,000 MILES. TODAY WHEN WE DROVE IT THE DOME LIGHTS CAME ON LIKE ALWAYS WHEN WE GOT IN THE CAR, BUT THEN THEY NEVER TURNED OFF. WE THOUGHT MAYBE OUR SWITCH OR SOMETHING WAS BAD. WE GOT HOME AND PARKED IT, THEN ABOUT 20 MINUTES LATER, WE WENT TO GET INTO IT AND ....IT WAS FILLED WITH SMOKE. THE WHOLE FRONT OF OUR CAR IS BURNED...THE DASH, THE WINDSHIELD, THE SEATS, THE CEILING IS ALL BURNED AND HANGING DOWN WITH THE WIRES ALL MELTED AND BURNED. WE ARE SO LUCKY THIS DIDN'T HAPPEN TO US WHEN WE WERE IN IT, OR THAT IT DIDN'T REACH THE GAS TANK AND EXPLODE. WE THINK PROBABLY THE LACK OF OXYGEN INSIDE OF THE CAR KILLED THE FIRE BEFORE THE WHOLE CAR WAS BURNT TO THE GROUND. ANYWAY, I HAVE NO IDEA WHAT TO DO. I AM CALLING OUR INSURANCE IN THE MORNING, BUT I CAN'T HELP BUT THINK AFTER RESEARCHING THE INTERNET TONIGHT AND READING SO MANY OF THESE EXACT SAME REPORTS THAT THIS IS A DODGE ISSUE. I WOULD BE GRATEFUL TO HEAR BACK FROM YOU . THANKS. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178572January 12, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR CAUSED THE DOME LIGHTS TO REMAIN ON AND THE BATTERY TO DIE. THERE IS A RECALL FOR THIS BUT MY VIN IS NOT INCLUDED IN RECALL NUMBER C43. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178488January 11, 2007
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WE RECENTLY PURCHASED A USED 2004 DODGE DURANGO LIMITED. EQUIPPED WITH THE 5.7L HEMI. WE HAVE OWNED THE SUV FOR JUST UNDER 90 DAYS AND ON THREE SEPARATE OCCASIONS THE ENGINE HAS STALLED WHEN MY WIFE WAS BACKING OUT OF OUR DRIVEWAY AND SHIFTING INTO DRIVE. I SPOKE WITH A DODGE DEALERSHIP ON THE PHONE A FEW DAYS AGO AND THEY OFFERED LITTLE HELP. I INTEND TO CALL THEM IN THE MORNING AND SET UP AN APPOINTMENT TO HAVE THEM LOOK AT IT. THIS IS THE VEHICLE MY WIFE USES TO TRANSPORT OUR TWO YOUNG BOYS TO PRE-SCHOOL AND HERSELF TO WORK. THIS IS VERY CONCERNING TO US BECAUSE THE TRUCK DYING IN THE DRIVEWAY IS ONE THING, BUT WHAT IF THE NEXT TIME THEY ARE ON THE HIGHWAY OR IN THE MIDDLE OF AN INTERSECTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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