Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10243312September 24, 2008
LATCHES/LOCKS/LINKAGES, ENGINE AND ENGINE COOLING
MY WIFE WAS DRIVING ALONE TO WORK. SUDDENLY AND WITHOUT WARNING, THE ENGINE STOPPED, LIGHTS WENT OFF AND POWER STEERING WENT OFF. SHE MANAGED TO USE THE CAR MOMENTUM TO DIRECT THE CAR INTO A SIDE ROAD, WITHOUT HITTING ANY OTHER CARS. SHE WAS 30 SECS. FROM THE FREEWAY ENTRANCE). SHE MANAGED TO GET OUT OF THE CAR ( ALL OTHER DOORS TO THE CAR WERE LOCKED EXCEPT THE DRIVER DOOR - WHAT DO YOU DO WHEN YOU ARE IN THE BACK SEAT ?)) AND NOTICED BLUE SMOKE COMING FROM UNDER THE HOOD. SHE TRIED TO RESTART THE VEHICLE BUT WITHOUT SUCCESS. SHE CALLED AAA AND WAS EVENTUALLY TOWED TO STATELINE DODGE IN FORT MILL. THE BATTERY AND CONNECTIONS WERE SO HOT THE TOW TRUCK DRIVER COULD NOT TOUCH THEM..AND STILL SMOKING. THE GARAGE EXAMINED THE BATTERY CABLES AND VERIFIED THEY WERE MELTED TOGETHER(SEE INVOICE). WE WOULD NEED A NEW BATTERY AND CABLE. I CALLED THE GARAGE TO INFORM THEM THAT A NHTSA SAFETY RECALL D40 WAS ISSUED IN 2004, CONCERNING RE-ROUTING THE BATTERY CABLE AS IT COULD LEAD TO AN UNDERHOOD FIRE. I WAS EXPECTING NOT TO BE CHARGED WITH THE BATTERY AND REPLACEMENT CABLE. HOWEVER THE RECALL NOTICE TALKS ABOUT CABLE CONTACT WITH THE UPPER CONTROL ARM OF THE SUSPENSION AND IN MY CASE THE CONTACT WAS WITH THE EXHAUST GAS RECYCLE TUBE, WHICH IS 1" AWAY FROM THE CONTROL ARM. I WAS CHARGED $460 FOR THE WORK AND AM NOW WRITING TO CHRYSLER FOR RECOMPENSE. THIS IS A POTENTIAL SERIOUS ISSUE FOR DURANGO OWNERS, ESPECIALLY IF YOU ARE ON A FREEWAY AND THE ENGINE CUTS OUT OR YOUR CAR IS PARKED IN YOUR GARAGE AT NIGHT AND THE BATTERY IS RED HOT. THIS SAFETY RECALL CAMPAIGN SHOULD BE EXTENDED TO CABLES CONTACTING THE EGR TUBE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242978September 19, 2008
POWER TRAIN
2004 DODGE DURANGO 5.7 HEMI ENGINE LIMITED 4X4 ENGINE STALLS WHEN I SLOW DOWN TO STOP OR MAKE A TURN, LOSS OR POWER STEERING AND BRAKES. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS INTO A SERIOUS ACCIDENT. THIS PROBLEM IS WELL DOCUMENTED ON THE INTERNET. RECALL NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241444September 9, 2008
EQUIPMENT, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED IN A PUBLIC PARKING LOT, IT ERUPTED INTO FLAMES. THERE WERE NO PRIOR WARNINGS OR INJURIES. THE FIRE AND POLICE DEPARTMENTS WERE CALLED TO THE SCENE AND A REPORT WAS FILED. THE FIRE DEPARTMENT MARSHALL STATED THAT THE CAUSE OF THE FAILURE WAS ELECTRICAL DUE TO DEFECTIVE WIRING WITHIN THE INSTRUMENT PANEL. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10240979September 4, 2008
POWER TRAIN
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. ONCE THE VEHICLE IS STARTED, THE CONTACT IS UNABLE TO DEPRESS THE BRAKE PEDAL. THE VEHICLE JUMPS INTO GEAR AND MOVES FORWARD WITHOUT WARNING. THERE ARE NO RECALLS FOR THIS FAILURE. THE DEALER STATED THAT THE REPAIRS WOULD BE THE CONTACT'S RESPONSIBILITY. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239019August 20, 2008
AIR BAGS
I ALONG WITH HUNDREDS OF OTHER PEOPLE HAVE A VEHICLE WITH THE AIRBAG LIGHT ON. I AM NOT SURE WHY DODGE HASN'T ISSUED A RECALL ON WHATEVER COMPONENT IS CAUSING THIS PROBLEM. I THINK BECAUSE THE AIRBAG IS A "LIFE SAVING" DEVICE, THEY SHOULD BE MADE TO ISSUE A RECALL IMMEDIATELY. I HOPE YOU GUYS CAN FIND A SOLUTION TO THIS POTENTIALLY DEADLY PROBLEM. THERE ARE HUNDREDS OF COMPLAINTS IN DOZENS OF FORUMS ABOUT THIS PARTICULAR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238337August 14, 2008
ENGINE AND ENGINE COOLING
THE VEHICLE RANDOMLY STALLS. IT HAS DONE THIS SEVERAL TIMES SINCE I HAVE OWNED IT. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES. THEY TOLD ME THEY COULDN'T REPLICATE AND DIAGNOSE THE PROBLEM THEN ONE TIME THEY SAID THEY DID PROVIDE A FIX. THE TIME IMMEDIATELY BEFORE THE FIX I WAS MAKING A LEFT HAND TURN INTO ONCOMING TRAFFIC AND THE CAR STALLED. HAD WE BEEN HIT BY THE ONCOMING VEHICLE THE IMPACT WOULD HAVE BEEN A T-BONE INTO MY YOUNG DAUGHTER'S SIDE OF THE CAR. THE MOST RECENT TIME THIS HAPPENED WAS YESTERDAY. I WAS DRIVING APPROX. 35 MILES PER HOUR AND I COULD FEEL THE CAR AS IF I HAD LET MY FOOT OFF THE GAS WHEN I HAD NOT. I WENT TO MAKE A RIGHT HAND TURN AND THE CAR DIED. I WAS NOT ABLE TO STEER AND CAME VERY CLOSE TO HITTING ANOTHER CAR. I WILL NOTE THE MOST RECENT DATE OF THIS INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238099August 13, 2008
STEERING, SUSPENSION:FRONT
SEE FIRST COMPLAINT 10237419. I'M HAVING CONTINUED FRONT END STEERING/SUSPENSION PROBLEMS. HAD THE LOWER BALL JOINT REPLACED ON 09/28/07. BY FEBRUARY OF THIS YEAR I'M EXPERIENCING WHAT SEEMS TO BE THE SAME PROBLEMS... CLUNKING SOUND (METAL TO METAL) THAT STARTS WHEN ENGINE AREA IS HOT. AFTER 45 MINUTES OF DRIVING. VIBRATION CAN BE FELT IN THE STEERING AND FLOOR BOARDS. THE NOISE IS GETTING PROGRESSIVELY LOUDER AND I FEAR THAT SAFETY MAY BECOME A ISSUE. THE DURANGO MAKES A SOUND SOMETHING LIKE THE TIRE AND RIM IS GOING TO VIBRATE RIGHT OFF THE VEHICLE. I'M NOW ON MY THIRD MECHANIC....RICHMOND, CA. HILLTOP DODGE, WHO TEST DROVE MY DURANGO AND HEARD THE SOUND ON 08/12/08. THEY INSPECTED THE FRONT BALL JOINTS, TIE RODS, AND ASSURED THAT EACH AREA WAS TIGHT . THEY DEEMED THAT THE VEHICLE IS SAFE TO DRIVE, BUT WEREN'T SURE OF THE PROBLEM. THEY THINK IT MAY BE LOOSENESS IN THE LOWER STEERING SHAFT. DEALER/MECHANIC SAID THE PROBLEM NEEDED TO BE MORE CONSISTENT TO ISOLATE THE NOISE. INSPECTION CHARGE $124.95. PROBLEM HAS NOT BEEN IDENTIFIED OR RESOLVED, BUT SOUNDS SIMILAR TO WHAT HAS BEEN INVESTIGATED FOR POTENTIAL RECALL IN THE PAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237419August 8, 2008
SUSPENSION:FRONT
PROBLEM WITH "FRONT SUSPENSION/BALL JOINTS" 2004 DODGE DURANGO: HAD EXCESSIVE FREEPLAY IN LOWER BALL JOINTS. LEFT MORE THAN THE RIGHT. BALL JOINTS WERE REPLACE WITH CHRYSLER/DODGE PARTS ON 9/28/07 AT 60,577 MILES. THE REPAIR COSTS $544.69. AT 65,202 MILES I STATED EXPERIENCING THE EXACT SAME PROBLEMS AGAIN. VIBRATION THAT CAN BE FELT IN THE STEERING AND FLOORBOARD UNDER THE DRIVERS FEET. A METAL ON METAL CLUNKING SOUND STARTS AFTER THE VEHICLE IS DRIVEN FOR A 1/2-HOUR (WHEN HOT) AND IS ONLY HEARD WHILE THE VEHICLE IS MOVING. HAD TWO SHOPS LOOK AT IT BUT THEY COULDN'T HEAR THE NOISE. NOW AT 65,738 MILES, THE NOISE IS GETTING LOUD AND I'M VERY CONCERNED ABOUT THE SAFETY. WILL THE TIRE COME OFF OR WILL THE ABILITY TO STEER BE GO OUT COMPLETELY AT SOME POINT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236794August 3, 2008
TIRES, TIRES:TREAD/BELT
TIRE BELT ON SUMITOMO HTR SPORT TIRES IS SEPARATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236379July 30, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE OIL CHANGE. SEVERAL DAYS LATER, SHE TOOK THE VEHICLE TO ANOTHER DEALER AND WAS INFORMED THAT BOTH OF THE BOLTS IN THE EXHAUST MANIFOLD FAILED. THE REPAIR WOULD COST $1,100. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 63,732. UPDATED 09/15/08 *BF THE BOLTS ON THE MANIFOLD HAD BROKEN OFF. UPDATED 09/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235721July 25, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SITTING AT A RED LIGHT THE VEHICLE STALLED. I PUT IT IN PARK AND IT STARTED RIGHT UP. THERE WAS NO SIGN OF RUNNING ROUGH BEFORE THE STALL, IT JUST WAS IDLING AND CUT OUT. A WEEK LATER ON THE HIGHWAY AT APPROX. 60 MPH THE VEHICLE BUCKED LIKE IT WANTED TO STALL BUT DIDN'T. IT DID THIS THREE TIMES IN LESS THAN A MINUTE. I ACCELERATED AND IT SEEMED TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235549July 23, 2008
ENGINE AND ENGINE COOLING
I HAVE A 2004 DODGE DURANGO WITH 73,600 MILES. FOR THE LAST COUPLE OF MONTHS IT'S BEEN ACTING UP. THE SECOND I SLOW TO A STOP OR PUT IT IN PARK, THE RPMS START JUMPING AROUND. IT HAS STALLED ON ME SEVERAL TIMES. WHEN I ACCELERATE THE RPMS SPIKE AND IT DOESN'T SEEM TO WANT TO GO, BUT JERKS LIKE IT IS GOING TO STALL AND THEN TAKES OFF. IT'S KIND OF SCARY. I'VE TAKEN IT TO SEVERAL SHOPS, BUT THEY CAN'T FIND WHY IT IS DOING THIS. I TOOK IT TO AUTO ZONE TODAY AND HAD IT HOOKED UP TO THEIR DIAGNOSTIC MACHINE. THEY SAID THAT IT ISN'T CODING ANYTHING TO BE WRONG. WHEN I GOOGLED THE PROBLEM, I WAS AMAZED TO SEE HOW MANY PEOPLE ARE HAVING THE SAME PROBLEM. I'M WONDERING IF DODGE HAS LOOKED INTO THIS AND WHY THERE ISN'T A RECALL ??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234270July 14, 2008
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM - ENGINE MANAGEMENT SOFTWARE UPDATE - SINCE UPDATE, SEVERAL FUNCTIONS ARE NOT OPERATING AS THEY DID WHEN THE VEHICLE WAS NEW. PRIOR TO THE UPGRADE INTERIOR LIGHTS DIMMED BEFORE SHUTTING OFF, THEY NO LONGER DO, AFTER THE UPGRADE, THE DRIVER MEMORY SYSTEM THAT REMEMBERED SEAT AND MIRROR POSITIONS, HEAT/AC SETTINGS AND RADIO SETTINGS NOW FUNCTIONS DIFFERENTLY .. ALSO, NOT SURE IF THIS IS RELATED BUT THE DRIVERS DOOR, WHEN CLOSED WOULD NOT TURN THE INTERIOR LIGHTS OFF. THE FRUSTRATION IS THAT THERE IS NO LONGER A MECHANICAL SWITCH TO ACCOMPLISH THIS SO IT APPEARS THAT THIS PROCESS IS SOFTWARE CONTROLLED. ALSO WITHIN THE PAST TWO WEEKS, THE ENGINE OVERHEATED FOR NO APPARENT REASON. TO DATE, THE PROBLEM HAS NOT RECURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234070July 12, 2008
ENGINE AND ENGINE COOLING
THERE WAS ALMOST A MULTI CAR CRASH!!!!!!!!!!!!!!!!!! THE CAR QUIT IN THE MIDDLE OF DRIVING INTO AN INTERSECTION THROUGH ONCOMING TRAFFIC. I'M TOLD BY DEALER THE ENGINE FAILED AND NEEDS TO BE REPLACED. THE OIL HAS BEEN CHANGED, AND THE CAR HAS BEEN MAINTAINED. YET THE ENGINE FAILED AND NEEDS TO BE REPLACED!! MANY SIMILAR COMPLAINTS ARE ON WWW.CARCOMPLAINTS.COM SEVERAL OF THE PEOPLE WERE DODGE FANS, AND ONE USED TO BUY AUTOS AT AUCTION. THIS IS NOT A MAINTENANCE ISSUE. THIS IS A DEFECTIVE AUTO, WITH REAL SAFETY CONCERNS. THIS CAR IS ONLY 4 YEARS OLD!! EVIDENTLY THERE IS A CLASS ACTION LAWSUIT ABOUT THIS ENGINE TYPE FOR FAILURE. IN HEAVY TRAFFIC, THIS IS VERY SERIOUS. IN SOUTH FLORIDA NOBODY CAN AFFORD TO BE DRIVING AND THEN HAVE THEIR VEHICLE SUDDENLY FAIL AND LOSE POWER!! THIS IS EXTREMELY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233388July 7, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INTERIOR LIGHTS AND INSTRUMENT PANEL LIGHTS ILLUMINATED INTERMITTENTLY. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) AND CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR JUNE 30, 2008. THE CONTACT WAS UNABLE TO KEEP THE APPOINTMENT; THEREFORE, IT WAS RESCHEDULED FOR JULY 7, 2008. ONCE AT THE DEALER, SHE WAS INFORMED THAT THE COMPUTERS WERE DOWN AND THEY WOULD NEED TO RESCHEDULE FOR ANOTHER DAY. THE NEW APPOINTMENT WAS MADE FOR JULY 14, 2008. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 62,765.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232351June 26, 2008
INTERIOR LIGHTING
DOME LIGHT ONLY TURN ON WHEN THEY WANT TO SOME TIMES IN THE MIDDLE OF GOING DOWN A ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232023June 23, 2008
ENGINE AND ENGINE COOLING
I OWN A 2004 DODGE DURANGO. I WAS DRIVING ABOUT 40 MPH AND IT JUST STALLED. I WAITED A FEW MINUTES AND IT STARTED BACK AND DROVE JUST FINE. I TOOK IT TO THE DEALERSHIP AND THEY STATED THAT IT IS A PROBLEM. THEY ADVISED ME TO DRIVE IT AND IF IT DOES IT AGAIN, TO BRING IT BACK. HOWEVER, AFTER DOING RESEARCH ON THE NET I FOUND THAT THIS MODEL HAS THE TENDENCY TO STALL. I'M SHOCKED THAT DODGE DID NOT HAVE AN ANSWER FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232041June 23, 2008
POWER TRAIN
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 10 MPH, THE GEAR SHIFT STICKS WHILE APPROACHING A STOP. THE FAILURE MAKES IT DIFFICULT TO STOP THE VEHICLE. THE FAILURE HAS OCCURRED FOUR TIMES WITHIN A SIX MONTH PERIOD. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER, THEY STATED THAT THE BRAKING SYSTEM FAILED. A NEW MASTER CYLINDER WAS INSTALLED, WHICH TEMPORARILY REPAIRED THE FAILURE; HOWEVER, THE FAILURE RECURRED SIX WEEKS LATER. SHE TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT CURRENTLY HAS AN APPOINTMENT WITH THE DEALER TO FURTHER INSPECT THE VEHICLE. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230574June 11, 2008
ENGINE AND ENGINE COOLING
I WAS APPROACHING A RED LIGHT AND WAS SLOWING TO A STOP. AS I SLOWED DOWN TO MAYBE 10 MILES AN HOUR, THE VEHICLE STALLED OR SHUT OFF. I HAD NO POWER STEERING OR ANYTHING. MANAGED TO PUT THE VEHICLE IN PARK AND IT RESTARTED. NEVER DONE IT SINCE, BUT I HAVE RECENTLY LEARNED OF MANY OTHERS WHO HAVE HAD THIS PROBLEM WITH THEIR 2004 DODGE DURANGO. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229707June 3, 2008
ELECTRICAL SYSTEM
ON MAY 27TH I DROVE MY CAR HOME FROM WORK AND NOTICED THAT MY INTERIOR LIGHTS WOULDN'T CUT OFF. WHEN I GOT HOME AROUND 5:30 I WENT INSIDE MY HOME. MY NIECE COME IN THE DOOR AROUND 6:15 AND TOLD ME THAT MY 2004 DODGE DURANGO WAS ON FIRE. MY HUSBAND TRIED TO PUT THE FIRE OUT WITH A GARDEN HOSE. I CALLED 911 AND THE FIRE DEPARTMENT COME OUT AND FILLED OUT A REPORT. I HAVE CONTACTED CHRYSLER ABOUT THIS PROBLEM BECAUSE I WAS TOLD BY MY INSURANCE COMPANY THAT THERE WAS A RECALL THAT COULD HAVE CAUSED THIS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Dodge Durango