Dodge Durango Complaints (2016)

161 consumer complaints on file.

#11310583February 21, 2020
EXTERIOR LIGHTING
THE TAIL LIGHT THAT RUNS ALL THE WAY ACROSS ON THE BACK LEAKS. I'VE ALREADY THIS REPLACED ONCE WHEN IT WAS STILL UNDER WARRANTY BECAUSE BUGS GOT IN THERE. NOW THIS KEEPS MOISTURE, I CONSTANTLY HAVE TO FIND WAYS TO DRAIN THIS OR IT WOULD MAKE THE LIGHTS GO OUT. I FEEL LIKE THIS IS UNACCEPTABLE, BECAUSE IT SEEMS TO BE HAPPENING ON EVERY VEHICLE THAT HAS THESE LIGHTS. I BOUGHT THIS VEHICLE BRAND NEW, I DIDN'T EXPECT AFTER ONLY A YEAR OF HAVING I WOULD COME ACROSS THIS PROBLEM. THIS SHOULD BE A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306668February 3, 2020
EXTERIOR LIGHTING
REAR TAIL LIGHTS HAD MOISTURE IN THEM AFTER BUYING THE CAR. DEALER STATES DODGE WOULD NOT REPLACE THEM UNDER WARRANTY SO THE DEALER DRILLED HOLES TO HELP THE MOISTURE DRAIN. NOW THE REAR TAIL LIGHTS HAVE POOLING WATER IN THEN ABOUT A 1/4 OF THE LIGHT IS FILLED. REAR TAIL LIGHTS/BRAKE LIGHTS STILL WORK FOR NOW. LED RACETRACK LIGHTING THAT GOES ALL AROUND THE REAR LIGHTS IS BLOWING OUT DUE TO THE WATER GETTING INTO IT. PER THE DEALER DODGE WILL NOT REPLACE IT EVEN THOUGH IT'S A KNOWN DEFECT WITH THIS LIGHTING AND THE WATER GETTING INTO IT. I WILL HAVE TO PAY APPROXIMATELY $1200 TO HAVE IT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299757January 16, 2020
EXTERIOR LIGHTING
THE RACETRACK LIGHTING ON THE BACK OF THE VEHICLE FILLED WITH WATER AND BURNED OUT SEVERAL LED LIGHTS. IT WAS STILL UNDER WARRANTY AND REPLACED AT NO CHARGE. ONCE I WAS OVER 36,000 MILES, THE SAME THING HAPPENED WITH THE NEW PART THE DEALER INSTALLED. I CALLED DEALER SINCE 5 MONTHS LATER AFTER THE NEW INSTALLATION, THE SAME THING HAPPENED. IT IS OBVIOUSLY A DEFECTIVE PART AND SHOULD BE REPLACED AT NO FEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298978January 13, 2020
VEHICLE SPEED CONTROL
5TH TIME EVENT HAS OCCURRED. AFTER EXTENDED DRIVING WHEN PULLING INTO A PARKING SPOT THE VEHICLE WILL COMMENCE TO ACCELERATE. ONLY BY AGGRESSIVELY APPLYING THE BRAKE TO PREVENT THE VEHICLE FROM PLOWING AHEAD CAN I PLACE THE TRANSMISSION INTO PARK AND TURN OFF THE VEHICLE. CHRYSLER PREVIOUSLY ACKNOWLEDGED CRUISE CONTROL PROBLEMS. I THINK THE PROBLEM STILL EXISTS. THIS IS A DANGEROUS VEHICLE. PREVIOUS FILE NUMBER #10916715.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297917January 8, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297535January 7, 2020
EXTERIOR LIGHTING
THE LED RACE TRACK STYLE LIGHT BARS, WHICH ARE THE TAILLIGHTS FOR DODGE VEHICLES EQUIPPED WITH THEM, ARE DEFECTIVE IN DESIGN; SUCH THAT THEY ARE NOT SEALED PROPERLY TO PREVENT WATER INTRUSION. THE LED LIGHT BARS ALLOW WATER TO POOL IN THE BOTTOM OF THEM CAUSING THE LIGHTS TO GO OUT. NEEDLESS TO SAY, SINCE THIS IS THE TAILLIGHT SYSTEM FOR THE VEHICLE, IT POSES A GRAVE SAFETY RISK. ADDITIONALLY, DODGE DOES NOT CONSIDER 'SEALS' PART OF THEIR WARRANTY COVERAGE WHEN YOU TRY TO HAVE IT REPAIRED THROUGH THAT CHANNEL. I WOULD THINK DRIVING AROUND WITH DEFECTIVE WATER LEAKING AND SOON TO BE MALFUNCTIONING TAILLIGHTS WOULD BE A BIGGER SAFETY RISK IN THE EYES OF DODGE; HOWEVER, THEY SEEM TO THINK TELLING ME THEY CAN ORDER ME A NEW ONE FOR $1,200 WHEN IT LEFT THE FACTORY DEFECTIVE IN DESIGN IS AN APPROPRIATE REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292538January 2, 2020
EXTERIOR LIGHTING
THE RACETRACK LED LIGHTING ON THE BACK OF THE VEHICLE KEEPS BURNING OUT. THE LIGHT ASSEMBLY HOLDS WATER AND IT JUST POOLS UP INSIDE THE PLASTIC ASSEMBLY, EVENTUALLY BURNING THE LED'S OUT. HAVE HAD REPLACED WHILE UNDER WARRANTY, PROBLEM OCCURRED ALMOST IMMEDIATELY AGAIN. NO LONGER UNDER WARRANTY, AND NOW RESPONSIBLE FOR THE REPAIR, DEALER KNOWS ITS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292246December 31, 2019
EXTERIOR LIGHTING
CENTER SECTION OF REAR VEHICLE LIGHTING FAILED. LEAVING INADEQUATE REAR LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291825December 29, 2019
STEERING
I WAS DRIVING HOME FROM THE STORE ON DEC 8TH 2019. WHEN I WENT TO MAKE A LEFT ONTO MY STREET, MY WHEEL LOCKED UP AND I HIT THE CURB AT A LOW RATE OF SPEED. A WARNING CAME ON THAT SAID "POWER STEERING UNAVAILABLE" (SEE PICTURE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291639December 27, 2019
EXTERIOR LIGHTING
MY LED TAILLIGHTS KEEP GETTING WATER INSIDE THEM CAUSING THE LIGHTS TO SLOWLY GO OUT. THIS WILL CAUSE A SAFETY ISSUE OVER TIME. ALSO WILL CAUSE AN ACCIDENT. I FEEL THAT DODGE DIDN'T DO A GOOD JOB AT SEALING THE LIGHTS. BY LOOKING AT THE PICTURES YOU WILL SEE WHAT I MEAN BY THE WATER. I HAVE DRAINED THE WATER SEVERAL TIMES BY REMOVING A BOLT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291663December 27, 2019
EXTERIOR LIGHTING
WATER LEAKS INTO AND POOLS IN REAR TAIL LIGHTS/BRAKE LIGHT CAUSING THEM TO FAIL. RESEARCH HAS FOUND THIS TO BE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288829December 13, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287049December 5, 2019
SERVICE BRAKES
I TOOK MY 2016 DODGE DURANGO TO AN INDEPENDENT GARAGE (NO LONGER UNDER WARRANTY) BECAUSE THE BOOSTER DEVELOPED A VACUUM LEAK INSIDE UNDER THE DASH. AFTER REMOVAL, WE FOUND THE BOOSTER WAS FILLED WITH WATER. I FOUND A RECALL FOR EARLIER YEAR DODGE DURANGOS FROM 2011-2014 WITH A SIMILAR ISSUE (SAFETY RECALL T59 / NHTSA 17V-572), AND THE FIX WAS TO INSTALL A SHIELD TO PROTECT WATER FROM ENTERING. MY BOOSTER ALREADY HAD THIS SHIELD AND WAS INSTALLED CORRECTLY, YET IT STILL FILLED WITH WATER. I PURCHASED THIS VEHICLE USED IN AUGUST 2019, SO I HAVE NO SERVICE HISTORY AVAILABLE. IN ADDITION TO THE PICTURES, I ALSO TOOK A VIDEO SHOWING THE WATER, PLEASE SEE THIS LINK: HTTPS://YOUTU.BE/5BD3JWUNFE4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286562December 3, 2019
EXTERIOR LIGHTING
WHEN IT RAINS WATER IS COLLECTING IN THE BACK TAILGATE LIGHT. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM. APPARENTLY, I AM NOT THE ONLY ONE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286749December 3, 2019
EXTERIOR LIGHTING
THE RACING TAILLIGHTS ARE NOT SEALED WELL ENOUGH. WATER IS GETTING INTO THE LIGHT. IT WILL CAUSE PART OF LIGHT TO GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283110December 1, 2019
EXTERIOR LIGHTING
WATER LEAKS INTO THE RACETRACK LIGHTING AND POOLS CAUSING BURNOUT OF LED LIGHTING. THIS RESULTS IN REDUCING VISIBILITY OF THE VEHICLE DUE LACK OF LIGHTING AT NIGHT. THIS IS A COMMON ISSUE WITH MULTIPLE DODGE DURANGO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281321November 20, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2016 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A UTILITY POLE. THE VEHICLE NOSEDIVED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED BACK. THE CONTACT'S WIFE SUSTAINED THIRD DEGREE BURNS TO THE RIGHT SIDE AND BACK. THE CONTACT'S SON SUSTAINED A WHIPLASH. EVERYONE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO AN UNKNOWN LOT. THE CONTACT'S INSURANCE COMPANY WAS CONTACTED, SENT OUT AN ADJUSTER, AND DEEMED THE VEHICLE A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11277369October 31, 2019
SEATS
SRS HEADREST DRIVER SIDE TRIGGERED WHILE VEHICLE WAS EMPTY SITTING IN DRIVEWAY. RETAINING CLIPS BROKEN AND DAMAGED. IN PROCESS OF GETTING PLAZA DODGE IN ORANGEBURG SC TO LOOK AT THE PART AND MAKE RECOMMENDATIONS AND THEY ARE GOING TO CONTACT FCA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269751October 20, 2019
POWER TRAIN
PARKING AT WALMART PARKING LOT PUT MY CAR ON REVERSE AND THE CAR ROLL FORWARD AND THE SHIFT KNOB WAS BLINKING. THEN PUT THE CAR IN PARK AND THEN REVERSE AND STILL BLINKING AND AT THE SECOND TIME WHEN I PUT IT ON REVERSE IT WORK. THAT THE SECOND TIME THAT SOMETHING LIKE THAT HAPPENED. FIRST AT A RED LIGHT ON A HILL CAR WAS ON DRIVE AND ROLL BACK AND THE SHIFT KNOB WAS BLINK. AND I DID THE SAME THING AT WHEN IT DIDNT GO ON REVERSE. I WHEN TO A DODGE DEALER PAY FOR A DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING THE FIRST TIME THAT HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268023October 11, 2019
EXTERIOR LIGHTING
THIS WINTER WE HAD A LOT OF SNOW. AS THE SNOW MELTED, WATER GOT INTO THE TAILGATE LIGHT ASSEMBLY. NOW THE BOTTOM OF THE LIGHT WERE WATER HAS SETTLED IS OUT. I'VE NOTICED A LOT OF OTHER DURANGO'S. 2016 AND UP WITH THE SAME ISSUE. EITHER ON ONE SIDE OR BOTH LIKE MINES. WHEN I RAISE THE TAILGATE WATER DRAINS OUT BUT NOT COMPLETELY. THERE ARE NO VISIBLE CRACKS IN THE TAILGATE BACKUP LIGHT OR DAMAGE IN ANYWAY. I WAS CURIOUS TO SEE IF ANYONE ELSE HAS REPORTED THIS ISSUE. AS I SAID I NOTICED A LOT OF VEHICLES ON THE ROAD LIKE MINES, WITH THIS PROBLEM THE LIGHT HAS NOT GONE OUT BUT MAY CAUSE AN ELECTRICAL SHORT CREATING ANOTHER PROBLEM OR FAIL WHILE DRIVING RESULTING IN A UNWANTED TICKET. VEHICLE WAS STATIONARY AT THE TIME. AND WHEN I DROVE OFF MY HUSBAND SAW THE TOLD ME. ANY INFO ON WHAT CAUSED THIS WOULD BE HELPFUL. AS I AM NOT SURE IF THE SEALS FAILED TO KEEP THE WATER OR MOISTURE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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