Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10544295September 18, 2013
ELECTRICAL SYSTEM
MY PROBLEMS STARTED ONLY A FEW WEEKS AFTER PURCHASING THE VEHICLE. I WOULD BE INSIDE THE CAR, BUT THE CAR WOULD SAY KEY NOT FOUND. AFTER MOVING AROUND IN THE CAR A BIT, FINALLY, IT WOULD FIND THE KEY AND START. ALSO, I CAN ONLY BE 10 TO 15 FEET AWAY FROM THE CAR TO ARM IT. ANY FURTHER, AND I CAN'T ARM, DISARM OR REMOTE START THE CAR. DOESN'T MAKE SENSE TO HAVE A REMOTE START OPTION ON THE REMOTE BUT HAVE IT ONLY WORK FROM 10 TO 15 FEET AWAY. TRANSMISSION ISSUES HAVE ALSO OCCURRED WITH THE VEHICLE. SOMETIMES, 1ST GEAR WILL GO ALL THE WAY TO 6000 RPM'S BEFORE GOING INTO 2ND GEAR. ALSO WHILE DRIVING, THE GEARS WILL SURGE/SKIP AND THEN I'LL HEAR A LARGE KNOCKING NOISE BEFORE IT KICKS INTO GEAR. MORE RECENTLY, THE CAR JUST WONT START. I'VE BEEN TOLD THAT IT IS THE TIPM AND THE PART IS ON BACK ORDER. VERY UPSET. EXPENSIVE CAR, ONLY 2 YEARS OLD, AND HAVING ALL THESE PROBLEMS. IT IS NOT RIGHT, AND CHRYSLER SHOULD RECALL THESE VEHICLES. I'M IN A RENTAL NOW, BUT I WANT MY CAR BACK, FIXED COMPLETELY. TOO MUCH TO ASK?? I DON'T THINK SO. CORPORATIONS TAKING ADVANTAGE. ABSOLUTELY. HOPE EVERYTHING WORKS OUT FOR ME AND EVERYONE ELSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543934September 16, 2013
FUEL/PROPULSION SYSTEM
MY EXPRESS DODGE DURANGO (PURCHASED IN FEBRUARY 2011 WITH 4 MILES ON IT) BEGAN EXPERIENCING PROBLEM STARTING ABOUT 4 WEEKS AGO AUGUST 2013. IT STARTED TAKING MULTIPLE ATTEMPTS TO ACTUALLY GET THE ENGINE TO CATCH. THEN LAST SATURDAY, I WENT TO TURN THE CAR ON AND IT WOULD NOT START AT ALL. I HAD TO HAVE THE VEHICLE TOWED TO A DODGE DEALERSHIP IN AUBURN, WA. I JUST RECEIVED A REPORT THAT PROBLEM IS DUE TO A BROKEN FUEL PUMP. HOWEVER,AFTER READING ALL THE COMPLAINTS ON THE VEHICLE THIS PROBABLY SOUNDS VERY SIMILAR TO THE OTHER OWNERS OF THIS VEHICLE. THE FUEL PUMP IS ON BACK ORDER FOR 2 WEEKS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543648September 15, 2013
ELECTRICAL SYSTEM, ENGINE
PURCHASED BRAND NEW. FIRST INCIDENT IN MAY WE USED THE KEY FOB TO START THE VEHICLE AND THE VEHICLE RAN FOR 5 MINUTES THEN SHUT DOWN. THE ENGINE COMPLETELY SHUT DOWN AND WE WERE NOT ABLE TO START THE VEHICLE USING THE MANUAL KEY OR KEY FOB-VEHICLE HAVING IT TOWED. UNKNOWN CAUSE! IN JUNE, THE VEHICLE WAS STARTED WITH THE KEY FOB AND PLACED MY TWIN 3 YR OLDS IN THE CAR. THE KEY FOB WAS PLACED ON THE PASSENGER SEAT IN THE VEHICLE. ALL DOORS WERE SHUT WHEN I WAS WALKED TO THE PASSENGER SIDE WHEN SUDDENLY THE DOORS LOCKED AND THE VEHICLE SHUT OFF AFTER 10 MINUTES, 122 DEGREES OUTSIDE. THERE WAS NO REASON FOR THE DOORS TO ALL LOCK. MASSIVE MALFUNCTION. I HAD TO CALL THE 911 AND HAVE THE FIRE DEPARTMENT RESCUE MY CHILDREN OUT OF THE VEHICLE! INCIDENT UNKNOWN NEXT, FOR THE LAST 2 MONTHS WE ARE HAVING ISSUES GETTING THE CAR TO START WITH THE PUSH BUTTON, KEY FOB AND MANUAL START. WE REPLACED THE BATTERY. NO FIX. DEALERSHIP DETERMINE THERE IS NOT A FIX AS OF THIS POINT AND HANDED US THE KEYS AND TOLD US WE WOULD HAVE TO WAIT UNTIL THERE IS A FIX. THEY STATED THEY WILL CALL WHEN THEY DETERMINED WHY SO MANY VEHICLES HAVE THIS SAME ISSUE. ELECTRICAL PROBLEM? AFTER, STILL PROBLEMS FOR 2M THE PUSH START AND KEY FOB START HAS GOTTEN WORSE. IT TAKES 8-15 TRIES TO GET THE VEHICLE STARTED! PROBLEM UNRESOLVED! NEXT THIS PAST WEEK HAVING SAME STARTING ISSUES, THE CARS HAS A "FAN SOUND" AFTER THE VEHICLE IS TURNED OFF. IT RUNS DOWN THE BATTERY AND BATTERY DIES EVERY DAY. NOW, ITS BACK INTO THE DEALERSHIP AGAIN! THE CAR DOES NOT START FOR THEM TO [XXX] LOOK AT IT! END RESULT! THEY THINK ITS AN ELECTRICAL ISSUE, THEY THINK THEY MIGHT BE ABLE TO FIX THE STARTING ISSUE AFTER THE "PART" COMES IN AND COULD TAKE MONTHS, KNOWING 1500 PLUS OTHER VEHICLES NEED THIS SAME "PART" THEY NOW, OFFERED US A RENTAL CAR THAT DOESN'T FIT OUR FAMILY OF 5! PROBLEM WILL NEVER BE RESOLVED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543696September 15, 2013
ELECTRICAL SYSTEM
I HAVE A 2011 DODGE DURANGO ONLY HAD IT FOR TWO YEARS BOUGHT IT BRAND NEW. STARTED HAVING TROUBLE WITH IT NOT STARTING. I WOULD PUSH THE BUTTON AND SOME TIMES IT WOULD START THEN IT WOULD DIE, SO I TOOK IT TO CHRYSLER TOLD THEM WHAT IT WAS DOING, SO THEY CHECKED IT OUT THE FIRST TIME SAYING THAT THE SOFTWARE NEEDS TO BE UPDATED, SO UPDATED AND SAID IT WAS FIXED TOOK IT HOME AND IN A COUPLE OF DAYS IT STARTED DOING THE SAME THING AGAIN TOOK IT BACK, SAID THAT THEY HAD TO TOO PUT NEW HEADS ON IT. SO THEY KEPT IT FOR A MONTH CALLED AND KEPT TELLING ME DEFERENT STORIES THAT THEY PUT STUFF ON IT AND STILL NOT WORKING, THEN GOING ON THREE MONTHS SAYING THEY WERE WAITING ON A PART CALLED TIPM AND IT IS BACK ORDERED. AND THAT IT WOULD BE OCTOBER 2013 BEFORE THEY GET IT.GOT MAD TOLD THEM TO PUT ME IN ANOTHER VEHICLE WENT UP THERE . ALL THE SUDDEN SAID ARE CAR WAS FIXED . BROUGHT IT HOME AND THE NEXT DAY IT DIED ON THE RAILROAD TRACK AND GAS POURING OUT OF IT. ONE SPARK WE WOULD HAD BURNED UP AND GET HIT BY THE TRAIN. AS I SPEAK THEY STILL HAVE ARE CAR TELLING US THAT THE MECHANIC DIDN'T TIGHTEN UP THE SCREWS. THIS IS CRAZY AND SOMETHING NEEDS TO BE DONE .DON'T SEE HOW THEY GOT THE PART SO QUICK AFTER TELLING ME THAT IT WOULDN'T BE THERE UNTIL OCTOBER 2013. AND THEY HAVE ARE CAR GOING ON THREE MONTHS WHY DO THEY STILL HAVE IT, IF THE PART WAS PUT ON AND FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543505September 13, 2013
ELECTRICAL SYSTEM
ON 08/31/2013 I WAS LEAVING THE GROCERY STORE AND MY CAR WHICH HAS PUSH BUTTON START KEPT TRYING TO START BUT WOULDN'T CATCH. I TURNED THE CAR OFF AND SAT A FEW MIN THEN WAS ABLE TO GET THE VEHICLE STARTED I STOPPED AT WALGREENS AND THE VEHICLE DID THE SAME THING BUT THIS TIME I HAD TO PULL THE PUSH START BUTTON OFF TO GET IT TO STOP TRYING TO START ITSELF AND MANUALLY SHUT IT OFF. AFTER ABOUT 30 MIN OF SITTING WITH MY GROCERIES AND MY DAUGHTER IN MY HOT CAR ON MY BIRTHDAY OF ALL DAYS I WAS ABLE TO GET IT STARTED MOVING AND IT DIED IN THE MIDDLE OF TRAFFIC LEAVING THE PARKING LOT. I WAS PANICKING CAN YOU IMAGINE IF I WAS ON A HIGHWAY??? I WAS EVENTUALLY ABLE TO GET ASSISTANCE TO GET INTO A PARKING SPACE AND OUT OF THE TRAFFIC AREA. I HAD A TOW TRUCK TOW MY VEHICLE TO THE DEALERSHIP SINCE WHEN WE COULD GET IT TO START IT WOULD START AND DIE IMMEDIATELY. I PURCHASED THE EXTENDED WARRANTY THANKFULLY SINCE I JUST BOUGHT THE VEHICLE USED FROM THE DEALERSHIP IN DECEMBER OF 2012 IT HAS BEEN ONLY 8 MONTHS AND I HAVE HAD SEVERAL PROBLEMS. I WAS GIVEN A COURTESY CAR HOWEVER WHEN I GOT A CALL THE FOLLOWING WEEK CONCERNING MY VEHICLE THEY SAID IT WAS THE ( TOTALLY INTEGRATED POWER MODULE ) THIS IS COVERED UNDER MY WARRANTY IF I PAY THE DEDUCTIBLE AND THAT RIGHT NOW I WOULD BE LUCKY TO SEE MY VEHICLE IN A MONTH SINCE THERE ARE MORE THAN 1840 ON BACK ORDER!!!!! I IMMEDIATELY SAID THEN THIS SHOULD BE A RECALL THIS IS A VERY DANGEROUS PART SINCE YOUR VEHICLE CAN DIE EVEN IN MOTION. I CAME UPON THIS WEBSITE AND NOW I KNOW IM NOT ALONE AND THIS SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543500September 13, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE PUSH-TO-START BUTTON FAILED TO ENGAGE UNTIL AFTER NUMEROUS ATTEMPTS WERE MADE. THE FAILURE WAS A CONSTANT OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FUEL PUMP WAS REPLACED. THE FAILURE PERSISTED AFTER THE REPAIR WAS PERFORMED. MOST RECENTLY, THE DEALER DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE ENGINE TIPPING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543358September 12, 2013
POWER TRAIN
WE BEGAN HAVING PROBLEMS WITH STARTING THE CAR ON 7/30/2013. IN TRYING TO START IT, IT SIMPLY WOULDN'T GO. AFTER MANY ATTEMPTS THE CAR WOULD FINALLY START. WE BROUGHT OUR 2011 DODGE DURANGO TO THE DEALERSHIP WHERE THEY IDENTIFIED THE PROBLEM AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT WAS NOT SENDING THE SIGNAL CORRECTLY TO FUEL PUMP. NOW FORWARD 6+ WEEKS AND OUR CAR IS STILL AT THE DEALERSHIP. APPARENTLY THE TIPM CHIP IS ON INDEFINITE BACK ORDER. BEING TOLD THAT BECAUSE WE'RE AT 37,104 MILES, THERE'S NOTHING CORPORATE CAN DO. SO THE VEHICLE IS STILL SITTING THERE AND THERE IS NO ETA ON WHEN WE'LL GET IT BACK.. TRIED TO BE PATIENT AND SUGGESTED A FREE RENTAL BUT WAS SHUT DOWN BY CORPORATE. AT MY WITS END.. THIS IS ABSOLUTELY RIDICULOUS THAT A PART LIKE THIS WOULD GO OUT ON A TWO YEAR OLD VEHICLE AND THERE NOT BE A REPLACEMENT PART READILY AVAILABLE. OBVIOUSLY WITH THE "EXTREME" BACK ORDER TIME THIS IS A VERY COMMON PROBLEM. I BELIEVE A RECALL IS DEFINITELY IN ORDER FROM CHRYSLER CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542989September 10, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WE STARTED HAVING ISSUES WITH THE CAR WANTING TO START OR START FOR A FEW SECONDS AND SLOWLY DIE UNTIL WE HEAR A KNOCKING SOUND. AFTER QUITE A FEW ATTEMPTS THE CAR WOULD FINALLY START. 2011 DODGE DURANGO, WAS THEN TAKEN TO THE DEALERSHIP WHERE IT WAS IDENTIFIED AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT WAS NOT SENDING SIGNAL CORRECTLY TO FUEL PUMP. DEALERSHIP MADE US PAY $900 PLUS FOR THE PART AND LET US DRIVE IT OFF THE LOT. ISSUE STILL OCCURRED FOR A LITTLE OVER A WEEK BEFORE THE VEHICLE COMPLETELY SHUT OFF WHILE GOING 60 MPH DOWN THE ROAD. LUCKILY WE WERE ABLE TO GET THE VEHICLE TO THE SHOULDER BEFORE BEING IN AN ACCIDENT. THE VEHICLE STARTED BACK UP AND CONTINUED TO BEHAVE THE SAME UNTIL ONE DAY THE VEHICLE WOULD NOT START ANY MORE AT ALL. NOW WHAT HAPPEN WAS THE TIPM WAS CAUSING THE FUEL PUMP TO STAY ON ALL THE TIME AND THUS DRAINED THE BATTERY, AND NOW THE VEHICLE WILL NOT START AT ALL. THE VEHICLE IS JUST OVER TWO YEARS OLD. TODAY WE CONTACTED THE CORPORATE OFFICE AND WERE TOLD, THEY WERE NOT EVEN SUPPOSE TO LET US DRIVE THE VEHICLE OFF THE LOT WITH THE TIPM BEING BAD. WE HAVE WAITED OVER 10 WEEKS FOR A REPLACEMENT PART AFTER THEY HAVE ALREADY TAKEN THE MONEY AND WERE TOLD TODAY BY CORPORATE THAT OVER +1000 OF THE TIPMS ARE ON BACK ORDER WITH NO EXPECTED DATE OF DELIVERY. THIS IS ABSOLUTELY RIDICULOUS THAT A PART LIKE THIS WOULD GO OUT ON A TWO YEAR OLD VEHICLE. THIS DEFINITELY NEEDS TO BE MADE A MANDATORY RECALL AND REIMBURSEMENT BY THE CHRYSLER CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542281September 6, 2013
UNKNOWN OR OTHER
MY SUV STALLED ON ME WHILE I WAS DRIVING. I KEPT DRIVING IT FOR 2 DAYS. THE STALLING CONTINUED DAILY AND IT TOOK A FEW ATTEMPTS BEFORE THE CAR WOULD START. ONE NIGHT WHEN I GOT HOME AND PARKED, IT SOUNDED LIKE I HAD A FLAT TIRE. HOWEVER, THE SOUND OF AIR BEING RELEASED WASN'T ANY OF MY TIRES. THE SOUND WAS COMING FROM UNDER NEATH THE CAR LIKE WHERE THE FUEL PUMP IS LOCATED. I TOOK IT TO THE DEALER SHIP AND THEY TOLD ME THAT IT WAS THE BATTERY. I PURCHASED A NEW BATTEREY AND TESTED IT OUT OVER THE WEEKEND. I CONTINUED TO HAVE THE SAME PROBLEMS AND MY CAR STARTED MAKING A HUMING SOUND WHEN ON AND AS I WOULD DRIVE IT. THE DAY THAT I WAS DRIVING IT BACK TO THE DEALERSHIP A BUNCH OF SMOKE WAS COMING IN FROM THE AC VENTS WITH SMALL PARTICALS. I HAD TO TURN OFF MY AC. MY CAR HAS BEEN IN THE DEALERSHIP FOR A LITTLE OVER A WEEK NOW AND SO FAR THEY FOUND THAT THE ALTERNATOR ISN'T WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542058September 5, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TPIM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542104September 5, 2013
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, POWER TRAIN
MY 2011 DODGE DURANGO STALLED ONE DAY AT WORK WHEN I TRIED TO CRANK IT. IT TOOK 3 TIMES TO START THE ENGINE AND FINALLY IT CRANKED. LATER THAT WEEK WHILE DRIVING I NOTICE THE AIRBAG WARNING LIGHT CAME ON AND THEN WENT OFF MULTIPLE TIMES; IT CONTINUOUSLY DID THAT UNTIL ONE DAY IT STAYED ON AND NEVER WENT OFF. I TOOK IT TO GET IT CHECK AND NO CODES SHOWED. THEY STATED NOTHING WAS WRONG WITH IT. SO I KEPT DRIVING UNTIL I NOTICED A HUMMING NOISE COMING FROM UNDERNEATH THE REAR OF THE VEHICLE AND IT CONTINUOUSLY STALLED OR DIDN'T CRANK AND THAT'S WHEN I HAD TO HAVE MY HUSBAND JUMP IT OFF. THIS CONTINUED FOR A COUPLE OF WEEKS. I TOOK IT TO THE DEALERSHIP IN WHICH THE TOLD ME THE PCM MODULE WAS BAD BUT WHEN THEY TRIED TO PROGRAM IT, IT SHOWED THAT THE BATTERY WAS BAD SO I PURCHASED A NEW BATTERY. ONCE THEY COMPLETED IT THEY STATED THAT THEY STARTED THE DURANGO AND IT STARTED WITHOUT ANY ISSUE BUT WHEN MY HUSBAND AND I WENT TO PICK IT UP, IT STALLED AGAIN AND IT TOOK ABOUT 10 MINUTES TO GET IT STARTED. I DROVE IT FOR A FEW DAYS UNTIL ONE DAY I WENT TO THE STORE AND WHEN I CAME OUT OF THE STORE IT WOULD NOT START AT ALL SO I HAD TO GET IT TOWED TO THE DEALERSHIP, IT SAT THERE FOR ABOUT A WEEK UNTIL THEY FINALLY DIAGNOSED IT AS HAVING A BAD TIPM MODULE (TOTALLY INTEGRATED POWER MODULE).THE SERVICE REP AT THE DEALERSHIP STATED THAT THE TIPM MODULE IS ON BACKORDER (1352 AHEAD OF ME TO BE EXACT). THERE ARE LOTS OF REPORTS ON THE INTERNET ABOUT CHRYSLER VEHICLES HAVING A BAD TIPM. I THINK THERE SHOULD BE A RECALL ON IT. I PRESENTED MY CONCERNS TO CHRYSLER\DODGE ABOUT THIS AND THE ONLY THING I GOT WAS AN APOLOGY. PLEASE, PLEASE INVESTIGATE. DODGE IS USING A BAD PRODUCT AND DON'T WANT TO OWN UP TO IT AND THE CUSTOMERS ARE THE ONES THAT HAVE TO PAY FOR IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542179September 5, 2013
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
ENGINE WOULD NOT START WITH MULTIPLE IGNITION ATTEMPTS. ENGINE WOULD SPORADICALLY START AND BEGIN TO IDLE, WITHIN SECONDS IDLE RPM WOULD PROGRESSIVELY DECREASE INCITING KNOCKING NOISES AND SEVERE SHAKING, ULTIMATELY CAUSING ENGINE TO SHUTOFF. CALLED LOCAL DEALERSHIP TO DISCUSS PROBLEM WITH SERVICE DEPARTMENT WHICH INSTRUCTED THE REMOVAL OF THE PUSH/START BUTTON FROM THE INSTRUMENT PANEL AND TO UTILIZE THE KEY FOB FOR IGNITION; CITING POSSIBLE PUSH/START BUTTON MALFUNCTION. THIS IGNITION METHOD RESOLVED PROBLEM FOR INITIAL INCIDENT. THE NEXT DAY, SAME ENGINE IGNITION MALFUNCTION MANIFEST. AFTER MULTIPLE IGNITION ATTEMPTS VEHICLE STARTED AND WAS TAKEN TO DEALERSHIP FOR COMPUTER DIAGNOSTICS. SERVICE TECHNICIAN REPORTED TIPM MALFUNCTION WITH FUEL PUMP OR FUEL PUMP RELAY. SERVICE TECHNICIAN ALSO STATED THE TIPM WAS ON INTERNATIONAL BACKORDER WITH NO KNOWN AVAILABILITY DATE. SERVICE TECHNICIAN ALSO STATED THE DEALERSHIP HAD ALREADY CONDUCTED 9 TIPM REPLACEMENTS AND HAD 4 VEHICLES ON THE LOT CURRENTLY AWAITING REPLACEMENT PARTS. DUE TO LACK OF REPLACEMENT TIPM, VEHICLE IS STILL PRESENTING IGNITION MALFUNCTION AND IS HIGHLY UNRELIABLE IN ITS CURRENT STATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538412September 2, 2013
ELECTRICAL SYSTEM
THE TIPM IN OUR VEHICLE HAS WENT BAD. THIS PART IS ON BACKORDER AND NO ONE AT DODGE CAN TELL US WHEN IT WILL BE AVAILABLE. I HAVE CALLED DODGE'S CUSTOMER CARE LINE BUT NO ONE WILL CALL ME BACK. WE HAVE BEEN WITHOUT OUR SUV FOR ALMOST SIX WEEKS. THIS SHOULD BE A NATIONWIDE RECALL. THE PEOPLE AT TOMBALL DODGE HAVE BEEN VERY HELPFUL, BUT CAN'T DO ANYTHING UNTIL THEY RECEIVE THE PART. I'VE LOOKED ONLINE AND THIS SEEMS LIKE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM. THERE ARE FIVE OTHER DODGES AND JEEPS AT THIS DEALER ALONE THAT ARE WAITING ON THE PART. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537920August 29, 2013
FUEL/PROPULSION SYSTEM
MY VEHICLE WOULD NOT START AFTER MULTIPLE ATTEMPTS. DODGE DEALERSHIP DIAGNOSED THE PROBLEM AT THE TIPM. THERE ARE OVER 800 TIPMS ON BACK ORDER TO DATE WITH AN ESTIMATED 4-6 WEEKS ON EXPECTED DELIVERY. THE DODGE TALK FORUM HAS OVER 900 BLOGS WITH OTHER DODGE VEHICLE OWNERS HAVING SIMILAR ISSUES WITH THE TIPM. THE TIPM ON MY CAR IS CAUSING THE FUEL SYSTEM TO MALFUNCTION BUT SINCE THE TIPM IS THE FUSE BOX IT CONTROLS MULTIPLE COMPONENTS ON THE VEHICLE. OTHER DODGE OWNERS HAVE HAD PROBLEMS WITH HEADLIGHTS, ELECTRIC WINDOWS, BATTERIES, AND THE LIST GOES ON. DODGE CUSTOMER SERVICE IS ONLY WILLING TO OFFER ASSISTANCE IF THE PART IS ORDERED THROUGH THE DEALERSHIP AND THEN THE ASSISTANCE IS LIMITED TO EXPEDITING THE PART ORDER. AT THE VERY LEAST DODGE SHOULD OFFER EXTENDED WARRANTY ON THE PART ITSELF WHICH COSTS $800 ALONE AND WITH INSTALLATION AT THE DEALERSHIP RUNS OVER $1300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537961August 29, 2013
ELECTRICAL SYSTEM
AT FIRST FOR WEEKS VEHICLE WOULD NOT TURN OVER TO START AND WHEN IT FINALLY DID START IT WOULD SHUT OFF. IN A FEW INSTANCES THE VEHICLE STOPPED ON ME WHILE AT A STOP LIGHT. BROUGHT TO DEALERSHIP ALMOST DAILY FOR THE NEXT THREE WEEKS, THOUGHT IT WAS AN ISSUE WITH THE REMOTE. REPLACED THE REMOTE AND DID A FLASH UPDATE AND STILL HAD SAME ISSUE. VEHICLE FINALLY STOPPED STARTING ALTOGETHER AND DEALERSHIP WAS ABLE TO DIAGNOSE THE FAILURE OF THE TIPM( TOTALLY INTEGRATED POWER MODULE?). TIPM, IN MY CASE HAS BEEN ON BACKORDER FOR THREE WEEKS, I'M PAYING FOR A NON FUNCTIONAL VEHICLE THAT IS JUST SITTING AT THE DEALERSHIP, MY EXTENDED WARRANTY'S 6 DAY COVERAGE FOR RENTAL VEHICLE HAS BEEN EXCEEDED, AND THE MANUFACTURER IS NOT WILLING TO PROVIDE ANY ASSISTANCE IN THE FORM OF A RENTAL VEHICLE. I'VE TALKED TO DODGE CORPORATE AFTER FURTHER RESEARCH THAT INDICATED THAT THERE WERE LOTS OF PEOPLE WAITING FOR THE SAME PART. THEY STATED THAT THE PART IS EXPECTED TO BE AVAILABLE IN TWO MORE MONTHS!!! I ASKED THEM AT WHAT POINT DOES THIS BECOME A RECALL ISSUE AND WHY IS DODGE NOT NOT WILLING TO HELP THEIR CUSTOMERS THAT ARE OUT OF A VEHICLE BECAUSE OF AN ISSUE THAT THEY ARE AWARE OF AND HAVE NO SOLUTION FOR. I HAVE HAD MY VEHICLE FOR ONLY 9 MONTHS AND IT IS JUST OUT OF MANUFACTURERS WARRANTY AT A LITTLE OVER 38,000 MILES. I AM TRULY NOT A COMPLAINING PERSON, I JUST WANT A RESOLUTION SO THAT SOMEONE ELSE DOES NOT GO THROUGH THE SAME ISSUES THAT I AND MANY OTHERS HAVE. I JUST WANT MY VEHICLE REPAIRED AND IT JUST SEEMS LIKE THIS SORT OF THING SHOULD NOT HAPPEN TO CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537763August 28, 2013
ELECTRICAL SYSTEM
I OWN A 2011 DODGE DURANGO. I ATTEMPTED TO START THE VEHICLE BUT IT WOULD NOT POWER ON. THE VECHICLE WAS BROGHT TO THE DEALER WHICH SAID THE ISSUE WAS WITH THE WINS MODULE AND IT HAD TO BE REPROGRAMMED, AFTER THAT DID NOT SOLVE THE ISSUE AND THE WINS MODULE WAS REPALCED. THAT STILL DID NOT SOLVE THE ISSUE SO THE VEHICLE WAS DIAGNOSED AS HAVING AN ISSUE WITH THE TOTALLY INTEGRATED POWER MODULE (TIPM). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND IS FULLY AWARE OF THE ISSUE WITH THIS PART. THE PART WAS ORDERED, AND WAS BACK ORDERED AND DUE ON 8/27, NOW I AM BEING TOLD THAT THE PART WILL NOT ARRIVE UNTIL 9/15. MY CAR HAS BEEN AT THE DEALER FOR A MONTH ALREADY. CHRYSLER CUSTOMER CARE IS A VOICE BUT OFFERS LITTLE OR NO HELP TOWARDS RESOLUTION. THE PART IS OBVIOUSLY PROBLEMATIC AND THEY CAN'T KEEP THEM IN STOCK. CAN'T BLAME THE DEALER WHEN THE CHYSLER SUPPLY CHAIN IS SO POORLY MANAGED. LUCKLY FOR ME I BOUGHT AN EXTENDED WARRANTY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537666August 28, 2013
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. VEHICLE HAS BEEN AT THE LOCAL CHRYSLER/DODGE DEALERSHIP SINCE JULY 24, WAITING FOR THE "REDESIGNED MODULE". DEALERSHIP ADVISES WE ARE ON A WAITING LISTING WITH 400 OTHER OWNERS. PART WAS SUPPOSED TO BE READY TO SHIP BY 8/20. NOW, I HAVE BEEN NOTIFIED THAT THIS DATE HAS BEEN REVISED TO SEPTEMBER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536836August 22, 2013
ELECTRICAL SYSTEM
WHILE OPERATING THE VEHICLE THE HEADLIGHTS WENT OUT ALONG WITH RADIO/NAVIGATION SYSTEM. ALL WARNING LIGHTS ON THE DASH ACTIVATED. IT HAPPENED SEVERAL TIMES RANGING FROM SEVERAL SECONDS TO SEVERAL MINUTES BEFORE IT STARTED WORKING AGAIN. THE DEALERSHIP ADVISED THAT IT IS THE TIPM MODULE. BASED ON RESEARCH IT APPEARS THAT THE TIPM MODULE FAILURE HAS BEEN A PROBLEM WITH DODGE VEHICLES FOR A NUMBER OF YEARS YET NO RECALL HAS BEEN ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534427August 9, 2013
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT IT WOULD NOT POWER ON. THE VEHICLE WAS DIAGNOSED AS HAVING AN ISSUE WITH THE COMPUTER MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 54,781. UPDATED 09-18-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532283July 29, 2013
AIR BAGS
AIRBAG LIGHT CAME ON AND HAS STAYED ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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