Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10633858September 17, 2014
SERVICE BRAKES
RECEIVED RECALL P14/NHTSA 14V-154 LATE MAY/ EARLY JUNE OF THIS YEAR. CALLED DEALER 6/5/2014 AND WAS TOLD PARTS NOT YET AVAILABLE. CALLED AGAIN 8/7/2014 AND WAS TOLD WHEN PARTS COME IN I WILL BE CONTACTED. 9/17/2014 CALLED DEALER TO CHECK STATUS AND HE HAD NO MORE INFORMATION OR EVEN A GUESS ON WHEN PARTS WILL BE AVAILABLE. I THEN CONTACTED CHRYSLER GROUP VIA THE 800 NUMBER ON THE WEB SITE AND WAS TOLD THAT THE BRAKE PARTS ARE BEING SENT IN "CONTROLLED QUANTITIES"? THE PERSON I SPOKE WITH ANSWERED MY QUESTIONS FROM A SCRIPT AND COULD NOT EXPLAIN TO ME WHY A RECALL CONCERNING BRAKES IS BEING HANDLED ON A ONE TO ONE BASIS. HE TOLD ME WHEN THE DEALER VERIFIES THAT THE RECALL HAS BEEN SATISFIED ON ONE VEHICLE ANOTHER PART IS THEN SENT TO THE DEALER FOR THE NEXT AFFECTED VEHICLE. MY QUESTION/COMPLAINT IS WHY ARE THE PARTS BEING RATIONED FOR SUCH A VITAL PART OF SAFE VEHICLE OPERATION AND NOW THAT THIS RECALL IS WELL INTO ITS FOURTH MONTH WHEN SHOULD I EXPECT THE REPAIRS TO BE COMPLETED? THIS VEHICLE IS USED IN A FOUR SEASON ENVIRONMENT WITH VERY HARSH WINTERS. IT IS ALSO THE PRIMARY VEHICLE THAT MY WIFE AND CHILDREN USE EVERYDAY. I WOULD LIKE CHRYSLER TO BE COMPELLED TO ACT QUICKLY ON THIS RECALL AND NOT PUT PROFIT OVER PUBLIC AND PERSONAL SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636906September 17, 2014
ELECTRICAL SYSTEM:IGNITION
OVER THE LIFE OF THE VEHICLE EXACT SAME YEAR MAKE AND MODEL I HAVE SEEN MORE THAN 1500 COMPLAINTS OF THE IGNITION ISSUES INVOLVING THE KEY MECHANISM ON THIS VEHICLE. SOME COMPLAINTS HAVE WARNED OF POTENTIAL FOR THE VEHICLE TO SHUTDOWN WHILE BEING DRIVEN. MY VEHICLE STALLED OUT IN TRAFFIC IT WOULD APPEAR THE KEY HAD SLIPPED BACK TO THE OFF POSITION. SOON AFTER WHEN ATTEMPTING TO RESTART THE VEHICLE IT WOULD NOT START BUT SOUND AS IF IT WERE TRYING TO START. I BELIEVE DODGE IS AVOIDING TRYING TO AVOID ADDRESS THESE ISSUES AND JUST HOW WIDE SPREAD THIS ISSUE HAS BECOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636919September 17, 2014
ELECTRICAL SYSTEM
MY CAR WOULDN'T START AND AFTER CHECKING THE FUSES AND RELAYS I FOUND A RELAY THAT RESET THE DASHBOARD ALARM I BOUGHT A NEW RELAY AND REPLACED IT.SOMETIME LATER MY CAR LOST ALL POWER . TOOK MY BATTERY OUT AND INSPECTED AND FOUND THAT THE BATTERY WAS DRAINED /BAD. AFTER BUYING A NEW BATTERY MY WIFE REPORTED TO ME A NOISE COMING FROM THE GAS TANK AREA . AFTER INSPECTING THE AREA IN QUESTION I TOOK IT TO GET LOOKED AT AND FOUND OUT THAT MY FUEL PUMP WILL NOT SHUT OFF AND WAS THE REASON WHY MY ORIGINAL BATTERY DIED.AFTER DOING SOME RESEARCH I HAVE FOUND THE SAME PROBLEMS WITH OTHER DODGE DURANGO'S AND THE ROOT CAUSE BEING THE TIPM.I DON'T WANT TO SPEND THE MONEY ON A TEST FROM THE DEALER TELLING ME I HAVE A BAD TIPM WHEN I ALREADY KNOW WHAT'S WRONG. SO WHERE DO I GO FROM HERE? I SPENT GOOD MONEY ON THIS CAR AND I AM IN FEAR OF MY FAMILY'S SAFETY WHEN DRIVING THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637117September 17, 2014
AIR BAGS
MY AIRBAG LIGHT HAS BEEN COMING ON AND OFF SINCE I BOUGHT THIS SUV BRAND NEW. I HAVE TAKEN IT BACK TO THE DEALER THEY CLEAR THE CODE CAUSE THEY SAID NOTHING WAS WRONG. WELL NOW IT IS ON AND WONT GO OFF, THE DEALER WONT SEND ME MY RECORDS I HAVE REQUESTED THEM THROUGH CHRYSLER DODGE 3 MONTHS AGO. THE DEALER IS SAYING I HAVE NEVER BROUGHT IT IN FOR THAT WHICH IS NOT TRUE. THEY ARE REFUSING TO FIX THE TWO OPEN RECALLS THEY WANT ME TO DRIVE 80 MILES TO GET IT FIXED THEY KEEP SAYING THERE IS A LEGAL ISSUE AND THERE IS NO LEGAL ISSUE. CHRYSLER DODGE IS BELIEVING EVERYTHING THEY ARE SAYING WITH NOW PROOF. I HAVE ONLY THIS SUV FOR MY FAMILY AND NOW THE AIRBAGS WILL NOT DEPLOY IF IN A WRECK AND CHRYSLER HAS INFORMED ME THEY COULD DEPLOY ANYTIME. HOW IS THIS SAFE??? TODAY I TOOK IT TO A DIFFERENT AUTO PLACE THEY HOOKED IT UP AND GOT THE CODE B1C29, LOW AND BEHOLD WENT ONLINE I FOUND 4 OPEN COMPLAINTS WITH THE SAME PROBLEM, AND THE SAME SERVICE FROM CHRYSLER THEY ARE PUTTING LIVES AT RISK. MY 16 YEAR OLD DAUGHTER DRIVES MY SUV AND I HAVE TO WORRY ABOUT HER CAUSE NO AIRBAGS, THIS IS WHY I BOUGHT THIS SUV FOR THE SAFETY ASPECTS. PLEASE GET THEM TO FIX THIS AND THE TWO OPEN RECALLS. YOUR MY LAST HOPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633505September 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633515September 16, 2014
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
THIS IS THE KNOWN ISSUE WITH TIPM FAILURE, THE CAR JUST STALLED AND LOST ALL POWER AND WOULD NOT START BACK UP. THE ENGINE WOULD TURN JUST FINE WHEN STARTING BUT WOULD NOT START. HAD IT TOWED TO MY REGULAR MECHANIC AND HE LET ME KNOW TODAY THAT IT IS THE TIPM WHICH IS CURRENTLY UNAVAILABLE WITH LONG WAIT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633618September 16, 2014
FUEL/PROPULSION SYSTEM
VEHICLE HAVING PROBLEMS TURN ON IT'S TO NEW TO BE HAVING FUEL PUMP ISSUES VERY DISAPPOINTED IN THIS VEHICLE AND READING ALL OF THE ELECTRICAL ISSUES THIS MODEL HAS IS RIDICULOUS AND SOMETHING NEEDS TO BE DONE ABOUT THIS CAR BEFORE IT EITHER CATCHES ON FIRE OR SOMEONE LOSES A LIFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633619September 16, 2014
FUEL/PROPULSION SYSTEM
I HAVE PROBLEMS TO START THE VEHICLE SOMETIMES THE FUEL PUMP DOES NOT TURN ON, I REPLACED THE PRIMARY FUEL PUMP AND IT WAS WORKING GOOD FOR 2 WEEKS AFTER THAT, THE PROBLEM CAME BACK AND OTHER ISSUE WHEN I'M DRIVING, THE CAR ACCELERATE BY ITSELF THE RPM'S GOES ALL THE WAY UP, I WENT TO THE DEALER BUT THEY SAY THAT IF THERE IS NO LIGHT ON (CHECK ENGINE) THEY CAN'T DO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633725September 16, 2014
AIR BAGS
WHILE DRIVING MY VEHICLE AT 45MPH THE AIRBAG LIGHT CAME ON AND STAYED ON FOR SEVERAL WEEKS. I TALKED TO DODGE DEALER AND THEY SAID THAT THEY HAVE HAD A COUPLE OF COMPLAINTS ABOUT IT, BUT THERE ARE NO SAFETY RECALLS OR TSB'S ON THIS ISSUE. IT WENT OFF ON ITS OWN AND STAYED OFF FOR ABOUT A MONTH. SAME SPEED DIFFERENT TIME OF YEAR, THE AIRBAG LIGHT CAME ON AND THIS TIME BLINKED AND THEN CAME ON SOLID INTERMITTENTLY FOR ABOUT ANOTHER TWO WEEKS. CALLED DODGE AGAIN AND THEY SAID THERE WAS STILL NO RECALL OR TSB FOR THIS ISSUE. IT IS NOW SEPTEMBER AND IT HAS ONCE AGAIN DECIDED THAT THE AIRBAG LIGHT WANTS TO COME ON AND STAY SOLID. HAD A SERVICE APPOINTMENT WITH DODGE AND THEY SAID THAT THEY WOULD HAVE TO CHARGE ME FOR A DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633278September 15, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE BEGAN ON OCCASION, TO NOT START, TO SHUT DOWN AFTER STARTING AND FOR THE FUEL PUMP TO CONTINUE TO RUN AFTER THE CAR WAS SHUT DOWN CAUSING THE BATTERY TO BE RUN DOWN. IT HAS BEEN DETERMINED TO BE A FAILED TIPM UNIT AT THE COST OF $963.04 FOR A VEHICLE THAT IS 3 YEARS OLD. THE DEALER SHIP IS AWARE OF THE ISSUES HOWEVER CHRYSLER HOTLINE SAID THEY ARE UNAWARE OF ANY PROBLEMS AND WILL NOT COVER THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632975September 13, 2014
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS HAVING TROUBLE STARTING EVERY ONCE AND A WHILE. THE ENGINE WOULD TURN OVER AND OVER BUT WOULD NOT START. APPLYING THE BRAKES AND PUSHING THE START BUTTON WOULD STOP THE MOTOR FROM TURNING OVER. OCCASIONALLY THE ENGINE WOULD START AFTER MULTIPLE TRIES. HOWEVER, IT NOW DOES NOT START AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632685September 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632436September 11, 2014
ELECTRICAL SYSTEM
2011 DURANGO WITH THE TIPM ISSUE. CHRYSLER DODGE BASICALLY SAID I'M SOL AND SO DID THE LOCAL DEALERSHIP MAC HAIK GEORGETOWN. PARTS ON BACK ORDER AND WILL COST $1200. NO HELP FROM EITHER PARTIES. HOW MANY CUSTOMERS HAVE TO BE IN ACCIDENTS BE FOR THEY TAKE ACTION? I GET A RECALL FOR A VANITY LIGHT WIRE THAT MAY SHORT AFTER A HEADLINER REPAIRS....REALLY, WHAT ABOUT THE FACT THAT MY DURANGO MAY SHUT DOWN WITHOUT NOTICE, LOSS ALL POWER AND POSSIBLY CRASH, POSSIBLY INJURING MY FAMILY OR SOME ONE ELSE? I LEFT CHEVROLET FOR DEFECTS AND POOR CUSTOMER RELATIONS AND NOW I WILL LEAVE CHRYSLER. AMERICAN TAX PAYERS BAIL THESE GUYS OUT AND THIS IS HOW THEY TREAT THE PEOPLE HOW KEPT THEM FROM DISSOLVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632079September 10, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632032September 9, 2014
ELECTRICAL SYSTEM
NOTICED A VEHICLE STARTING PROBLEM SOMETIME IN EARLY 2014. THE STARTER WOULD JUST CRANK THE ENGINE WITHOUT IT FIRING. I DID NOTICE THE LIGHTNING BOLT WARNING ILLUMINATED AS THE VEHICLE FAILED TO START. I HAD TO LET OFF THE BRAKE AND PUSH THE START BUTTON TO DISENGAGE THE STARTER FROM TURNING THE ENGINE OVER. I THEN REPEATED THE PROCESS TO START THE VEHICLE AND IT STARTED RIGHT UP WITH NO FURTHER PROBLEMS & NO LIGHTS. THIS ISSUE HAPPENED SEVERAL MORE TIMES OVER THE MONTHS WITH THE SAME OUTCOME UNTIL AUGUST 31, 2014. ON THIS DATE, THE VEHICLE WOULD NOT START AFTER 3 OR 4 TIMES, ALSO NOTING THE LIGHTNING BOLT ILLUMINATED. I THEN PLACED THE VEHICLE IN NEUTRAL AND IT STARTED WITH WARNING LIGHTS EXTINGUISHED. THIS HAPPENED AGAIN THE NEXT DAY ON SEPTEMBER 1, 2014 AND AGAIN HAD TO START THE VEHICLE IN NEUTRAL. WHILE DRIVING THE VEHICLE THAT DAY I NOTICED THE FCW LIGHT ILLUMINATE FOR ABOUT 10-15 MINS THEN WENT AWAY FOR THE REMAINDER OF THE DRIVE. I HAVE NOTICED THIS LIGHT INTERMITTENTLY WHILE DRIVING BEFORE AND AFTER SEPTEMBER 1ST. THE START PROBLEM HAS BECOME A RECURRING ISSUE. SEPTEMBER 9, 2014, IT TOOK ABOUT 15 ATTEMPTS TO FINALLY START THE VEHICLE WITH THE ELECTRONIC THROTTLE CONTROL (LIGHTNING BOLT) LIGHT STEADILY ILLUMINATED UNTIL THE VEHICLE STARTED. ONCE IT STARTED, THE FOLLOWING WARNING LIGHTS REMAIN ILLUMINATED: 1) ANTI-LOCK BRAKE SYSTEM, 2) ELECTRONIC STABILITY CONTROL, 3) BRAKE, AND 4) BOTH LEFT & RIGHT MIRROR BLIND SPOT WARNING TRIANGLES. IN ADDITION, THE ELECTRONIC SPEEDOMETER READ ZERO WHILE DRIVING. I DROVE A HALF MILE TO THE STORE AND TURNED THE VEHICLE OFF FOR 10 MINS. IT THEN STARTED NORMALLY WITH NO WARNING LIGHTS ILLUMINATED. I DROVE ABOUT ANOTHER MILE TO MY HOUSE WITHOUT ANY ISSUES. I'VE HAVE FOUND NUMEROUS PEOPLE WITH THE SAME TYPE OF ISSUES ON CHRYSLER PRODUCTS AND ALMOST ALL HAVE LED TO A FAULTY TIPM WITH REPAIR COSTS OVER $1,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631939September 9, 2014
ELECTRICAL SYSTEM
VEHICLE WILL NOT START OR IF IT STARTS IT TURNS BACK OFF. IT TAKES SOMETIME UP TO 4 TIMES BEFORE IT WILL START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631928September 9, 2014
ELECTRICAL SYSTEM
VEHICLE TIPM FAILURE. VEHICLE HESITATES TO START OR FAILS TO START. FUEL PUMP STAYS ENGAGED UNTIL BATTERY IS DISCONNECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631442September 8, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE STALLED A FEW TIMES AND HAD A ISSUE WITH RESTARTING.TOOK IT TO DODGE THAT FOLLOWING WEDNESDAY TO GET DIAGNOSED THEY FOUND A COUPLE ISSUES THE MAIN ONE BEING THE RELAY TO THE FUEL PUMP LOCATED IN THE TIPM WAS INOP AND CAUSING THE NO START ISSUE THAT MADE THE VEHICLE EVENTUALLY TOTALLY SHUT OFF. REPLACED THE VEHICLE BATTERY THE NEXT WEEK AND THE SAME ISSUE EXISTS. EVERY TIME WHEN THE VEHICLE WAS JUMPSTARTED IT REMAINED TO OPERATE UNTIL THE NIGHT WHEN IT WAS DEAD NO RESPONSE. SEEMS AS THOUGH THE VEHICLE TIMES OUT AND DEFAULTS TO THE TOTALLY DEAD MODE UNTIL JUMPSTARTED THE NEXT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630930September 5, 2014
ELECTRICAL SYSTEM
SINCE NEW THIS CAR HAS HAD INTERMITTENT NO START CONDITION. WE RETURNED TO DEALER MORE THAN ONCE. HAD FOBS REPLACED ETC. DEALER WAS UNABLE TO RESOLVE. WE HAD MADE AN APPT FOR A WEEK OUT TO GET THE DEALER (QUICKEST THEY WOULD GIVE US). CAR AGAIN WENT INTO NO START MODE. WE TOOK TO A DIFFERENT DEALER . THEY TOLD US THEY HAVE SEEN THE ISSUE AND WOULD REPAIR BY ADDING A RELAY SO FUEL COULD GET TO ENGINE. (STAR CASE #S130800039). THEY MADE THE REPAIR. WE HAVE NOT HAD ISSUE AGAIN. THIS IS A SAFETY ISSUE BEING LEFT STRANDED WITH A CAR THAT WILL NOT START. PLEASE REQUIRE DODGE TO RECALL AND REPAIR ALL LIKE VEHICLES. ALSO REQUIRE DODGE TO REIMBURSE THOSE OF US LEFT HOLDING THE BILL FOR REPAIRS COMPLETED! THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631154September 5, 2014
ELECTRICAL SYSTEM
MY CAR WAS HAVING TROUBLE ACCELERATING AND/OR JERKING DURING DRIVING BEFORE FINALLY NOT STARTING AT TIMES. THE PROBLEM TURNED OUT TO BE THE TOTALLY INTEGRATED POWER MODULE; WHICH HAS BEEN DOCUMENTED AS A PROBLEM BY MANY DODGE OWNERS IN SEVERAL VEHICLES, BUT THERE HAS BEEN NO RECALL, IT AS IF THE COMPANY IS WAITING ON SOMEONE TO STALL IN TRAFFIC AND CAUSE AN ACCIDENT OR DEATH BEFORE THEY RESPOND TO THE ISSUE. THE SERVICE REPS EVEN DENIED ANY ON GOING ISSUE WITH THE PART IN THEIR VEHICLES, BUT WHEN YOU SEARCH THE WEB THE COMPLAINTS ARE WELL DOCUMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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