Dodge Durango Complaints (2013)

640 consumer complaints on file.

#10629118August 28, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628130August 25, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT IT WAS TAKING TOO LONG TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS INFORMED THAT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626125August 18, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTIFICATION P14/NHTSA 14V-154 I CONTACTED MY DEALERSHIP VIGO DODGE IN TERRE HAUTE, IN THEY TOLD ME THE PART WASN'T IN AND TO CALL BACK IN TWO WEEKS. I CALLED BACK, THE PARTS STILL WEREN'T IN AND THEY PUT ME ON THE CALL LIST AND TOLD ME I WAS NOW #8 ON THE LIST. THIS HAS BEEN APPROXIMATELY TWO MONTHS SINCE NOTIFICATION. I AM UNABLE TO GET THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622471August 15, 2014
SERVICE BRAKES
THERE HAS NOT BEEN AN ACCIDENT YET. THIS WAS THE ONLY PLACE I FOUND TO FILE A COMPLAINT REGARDING A RECALL. THIS IS NOT IN REGARDS TO A ACCIDENT BUT THE CONCERN OF THE RISK OF AN ACCIDENT RELATED TO THE RECALL OF THE BRAKE BOOSTER. THIS IS A SERIOUS RECALL THAT IS NOT BEING CORRECTED FAST ENOUGH AND IS BECOMING A GREAT SAFETY CONCERN. I HAVE BEEN TOLD THAT I AM IN THE MIDDLE OF 400 OTHERS IN GETTING MY BRAKES REPAIRED. THE DANGER IF THE BRAKE BOOSTER FREEZES IT COULD CAUSE A CRASH NOT ONLY INFLICTING INJURY ON US BUT POSSIBLY OTHER PEOPLE. I DO NOT TAKE THIS LIGHTLY. WHY IS IT TAKING SO LONG TO HAVE THIS PROBLEM RESOLVED? I HAVE TALKED SEVERAL TIMES TO THE DEALER AND CALLED THEIR RECALL ASSISTANCE CENTER TO NO AVAIL. THE DEALER IS ONLY RECEIVING SMALL AMOUNTS OF THE SHIELD TO FIX THE CARS AND ARE CONTINUALLY WAITING FOR MORE TO COME. THIS IS NOT ACCEPTABLE. DOES FURTHER ACTION NEED TO TAKE PLACE REGARDING THIS RECALL. POSSIBLE LEGAL ACTION? I AM NOT COMFORTABLE WAITING UNTIL SOMEONE IS KILLED BEFORE AGGRESSIVE ACTION IS TAKEN. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619065August 5, 2014
ENGINE, POWER TRAIN
TRANSMISSION HESITATES OR "STUTTERS" WHEN GOING FROM PARK TO DRIVE AND FREEZES GOING FROM 2ND TO 3RD GEAR. WAS TOLD THERE WAS A "FLASH UPDATE" AVAILABLE AND COMPLETED. HAVE TAKEN DURANGO BACK TO SAME DEALERSHIP FOR THE SAME ISSUE 11/23/13, 06/10/14, AND HAD AN APPOINTMENT ON FRIDAY, 07/12/14 BUT WAS TOLD BY THE DEALERSHIP THEY WOULD HAVE TO TAKE MY INFORMATION/APPOINTMENT DOWN ON PAPER THEN CALL TO RESCHEDULE MY APPOINTMENT. IT IS NOW 08/05/14, AND I HAVE NOT RECEIVED ONE RETURN PHONE CALL. THE ENGINE WILL SURGE TO A HIGH RPM WHILE I AM COASTING AT A SET SPEED (USUALLY BETWEEN 20-45 MPH). ON THE VISIT DATE OF 06/10/14, SERVICE REPAIR SHOWS TWO FLASH UPDATES (SOFTWARE 1 & SOFTWARE 2) WERE COMPLETED. THERE IS NO COMMUNICATION FROM DODGE CONCERNING THE "FLASH UPDATES" THAT THE DEALERSHIP SAYS ARE NECESSARY TO THE VEHICLE RUNNING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619068August 5, 2014
STRUCTURE
RATTLING NOISE FROM DASHBOARD ON DRIVER'S SIDE NOTED EARLIER, BUT BROUGHT TO SERVICE ATTENDANT'S ATTENTION ON THE GIVEN DATE. WAS TOLD THE SOUND/NOISE COULD NOT BE DUPLICATED, BUT IF I COULD BRING IN VIDEO WITH SOUND THEY WOULD BE ABLE TO DETERMINE ISSUE. I MADE AN APPOINTMENT FOR 07/12/14 TO HAVE THIS AND OTHER ISSUES ADDRESSED. WHEN I SHOWED UP FOR MY APPOINTMENT, I WAS TOLD THE ELECTRICITY HAD BEEN OUT THE DAY BEFORE AND THEY WERE BACKED UP WITH CUSTOMERS (AT 8:05 AM) AND ONLY ACCEPTING OIL CHANGES. THEY TOOK DOWN ALL VEHICLE INFORMATION/SERVICE INFORMATION AND TOLD ME THEY WOULD CONTACT ME TO SCHEDULE A NEW APPOINTMENT TO ADDRESS ALL CONCERNS. IT IS NOW 08/05/2014 AND I HAVE YET TO RECEIVE A RETURN PHONE OR EMAIL. THE RATTLING NOISE CAN BE DUPLICATED IF I AM DRIVING OVER A SMOOTH OR BUMPY ROAD, AND CAN BE HEARD BETWEEN 30+ MPH. I HAVE IT ON VIDEO NOW, WITH SOUND. NO ONE TO LISTEN TO IT AND FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619071August 5, 2014
SERVICE BRAKES
RECEIVED RECALL NOTICE P14/NHTSA14V-154 FROM CHRYSLER REGARDING THE BRAKE BOOSTER. ASKED FOR THIS TO BE ADDRESSED ON THE ABOVE SCHEDULED APPOINTMENT DATE OF 06/10/2014. I WAS TOLD BY THE SERVICE ASSISTANT SHE DID NOT HAVE THE PARTS IN, BUT THEY EXPECTED TO HAVE THE PARTS IN 2-4 WEEKS. SHE ASKED THAT I GIVE HER A CALL OR SEND HER AN EMAIL TO VERIFY THE PARTS WERE IN AND SCHEDULE AN APPOINTMENT. I HAD AN APPOINTMENT SCHEDULED FOR 8AM ON FRIDAY, 07/12/14, AND WHEN I SHOWED UP I WAS TOLD THE DEALERSHIP COULD NOT HANDLE ANY OF THE SCHEDULED APPOINTMENTS THEY HAD; THEY WERE ONLY ABLE TO SERVICE OIL CHANGES. SHE SAID THE ELECTRICITY HAD BEEN OUT THE DAY BEFORE, THEIR SYSTEMS WERE STILL HAVING TROUBLE, AND THEY COULD NOT HANDLE THE CUSTOMER LOAD. SHE SAID THEY HAD TO TAKE ALL THE CUSTOMERS' INFORMATION ON PAPER AND WOULD CALL EACH CUSTOMER BACK TO SCHEDULE A NEW APPOINTMENT. IT IS NOW 08/05/2014 AND I HAVE YET TO HEAR FROM THIS DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618106August 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616952July 28, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/4/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616941July 28, 2014
SERVICE BRAKES
BROUGHT VECHILE IN FOR RECALL ON BRAKE BOOSTER RUSTING. UPON REMOVING BRAKE BOOSTER THE MECHANIC FOUND A LEAKING MASTER BRAKE CYLINDER. THE MASTERBRAKE CYLINDER WON'T BE AVAILABLE UNTIL 8-11-14 & ANOTHER PART OF THE BRAKE BOOSTER WHICH THE DEALER HAS NO IDEA WHEN HE CAN GET THIS PART. AS THIS IS A NEW VECHILE WITH LESS THEN 9,000 MILES I FIND THIS TYPE OF FAILURE UNEXPECTED BUT MORE AMAZING A DEALER CAN'T GET PARTS FOR 2 WEEKS OR MORE. SMELL TO ME THAT DODGE HAS A MAJOR BRAKING ISSUE THEY ARE TRYING TO KEEP QUIET. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616691July 27, 2014
SERVICE BRAKES
I RECEIVED VIA REGULAR MAIL NOTICE OF SAFETY RECALL P14/NHTSA 14V-154 FOR THE BRAKE BOOSTER PERFORATIONS DUE TO CORROSION. I HAD CONTACTED AND LEFT SEVERAL MESSAGES WITH NO CALL BACK TO MIAMI LAKES AUTOMALL, 16600 NW 57 AVE, MIAMI LAKES, FL 33018 AND PHONE # 305-558-1400 OR 305-455-3683. THIS IS THE SAME AUTO DEALER FROM WHERE VEHICLE WAS LEASED AND IT IS TAKEN FOR REGULAR MAINTENANCE SERVICES. I DECIDED TO GO IN PERSON ONE SATURDAY MORNING, TO ADDRESS THIS ISSUE DIRECTLY WITH SERVICE DEPARTMENT. I WAS TOLD TO LEAVE A PHOTOCOPY WITH ONE OF THE SERVICE ATTENDANTS AND I WILL BE CONTACTED ONCE PART ARRIVES TO SCHEDULE APPOINTMENT. THEY HAVE A WAITING LIST WHICH I WAS NOT INFORMED HOW THEY ORGANIZE IT NOR HOW THEY PLAN AHEAD TO ADDRESS EVERY IMPACTED CLIENT. I HAVE NOT BEEN CONTACTED YET TO MAKE APPOINTMENT NOR A COURTESY CALL TO FOLLOW UP STATUS OF MY SERVICE REQUEST. I CALLED LAST FRIDAY, AND AGAIN AN KNOWN STATUS WAS PROVIDED TO ME AS FOR SPECIFIC DATE I COULD TAKE MY VEHICLE TO GET PARTS INVOLVED REPLACED. YOUR ATTENTION AND ASSISTANCE ON THIS MATTER IS APPRECIATED IT. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610132July 13, 2014
SERVICE BRAKES
THE VEHICLE STARTED TO LOOSE BRAKE PEDAL IT WOULD SLOWLY SINK TO FLOOR TOOK IT IN.THE TECHNICIAN TOOK MASTERCYLINDER OF BODY OF THE CAR AND IT FELL APART. MY WIFE AND CHILDREN RIDE IN THIS VEHICLE AND I MAY BE SELLING IT VERY SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609746July 10, 2014
AIR BAGS
VEHICLE WAS HIT FROM SIDE BY SEMI TRUCK. REAR QUARTER PANEL, REAR DOOR BOTH EXTREMELY DAMAGED. SIDE CURTAIN AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606569June 27, 2014
ENGINE, VEHICLE SPEED CONTROL
UPON PULLING OUT OF MY NEIGHBORHOOD FROM A FULL STOP, THE SUV WAS SLOW TO ACCELERATE. IT SEEMED "SLUGGISH", AS IF IT WAS NOT SWITCHING TO THE PROPER GEAR AND HAD TROUBLE SPEEDING UP. CAUSED AN ONCOMING CAR TO HAVE TO HIT THE BRAKES TO KEEP FROM HITTING ME, WHEN I SHOULD HAVE HAD PLENTY OF TIME TO PULL OUT, UNDER NORMAL CONDITIONS. THIS HAS HAPPENED NUMEROUS TIMES. IT ALSO HAPPENS WHILE I'M DRIVING DOWN THE ROAD AND TRY TO SPEED UP. THIS IS AN INTERMITTENT PROBLEM. I HAVE TAKEN IT TO FERMAN DODGE TWICE NOW, AND THEY TELL ME THAT THEY "HOOKED IT UP TO THE COMPUTER AND COULD FIND NOTHING WRONG WITH IT", AND WHEN THEY TEST-DROVE IT, THEY COULD NOT REPRODUCE THE PROBLEM. AFTER RESEARCHING THIS ONLINE, I HAVE COME ACROSS OTHERS WHO HAVE ALSO EXPERIENCED THIS ISSUE. I BOUGHT THIS VEHICLE NEW IN NOVEMBER 2013, AND IT DID NOT DO THIS WHEN I FIRST GOT IT. IT NOW HAS ONLY 3160 MILES ON IT. I DO NOT FEEL THAT IT IS SAFE TO DRIVE, CONSIDERING ITS UNPREDICTABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605498June 24, 2014
ENGINE, POWER TRAIN
WHEN DRIVING THE CAR AUTOMATICALLY STALLS WHILE IN DRIVE SO I HAVE TO PUT IT INTO NEUTRAL THEN BACK INTO DRIVE AND THEN IT DRIVES AGAIN. THIS HAS HAPPENED ABOUT 4 TIMES I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP AND THEY SEEM TO THINK AND TELL ME THEY FOUND NOTHING WRONG. THEY SAY NO WARNING LIGHTS WERE ON. I EXPLAINED TO THEM THAT NO WARNING LIGHTS APPEARED WHEN THIS HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605113June 23, 2014
SERVICE BRAKES, HYDRAULIC
I HAVE A RECALL ON MY BRAKE BOOSTER AND THE DEALER IS SAYING THAT PARTS ARE COMING IN A LITTLE BIT AT A TIME. IT IS GOING TO BE ABOUT 2 MONTHS BEFORE IT CAN BE FIXED. IF THERE IS A RECALL, I FEEL AS THOUGH THE PARTS SHOULD BE SENT OUT IN ENOUGH QUANTITY FOR PEOPLE TO GET THEIR VEHICLES FIXED. I HAVE CONTACTED 2 DEALERS IN MY AREA AND GOT THE SAME RESPONSE. I THINK IT'S RIDICULOUS FOR A RECALL TO BE ISSUED, BUT THE PARTS NOT AVAILABLE TO GET IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598974June 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT WAS VERY CONCERNED SINCE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE REPAIRS PERFORMED FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAS NOT EXHIBITED THE FAILURE. THE VEHICLE CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598514June 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN RECALL NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597601June 11, 2014
STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER SUGGESTED THAT THE VEHICLE MAY BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597402June 10, 2014
SERVICE BRAKES
WE OWN A 2013 DODGE DURANGO. AT THE TIME IT WAS PURCHASED, WE NOTICED RUST DRIPPING FROM THE WHEELS. WE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. WE HAVE NOT YET BEEN CONTACTED FOR THE REPAIR. WE ARE FEARFUL FOR OUR SAFETY AND HAVE BEEN AVOIDING LONG TRIPS AND OUR ENJOYMENT OF LIFE. WE ALSO FEEL THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango