Dodge Durango Complaints (2001)

665 consumer complaints on file.

#10046764November 12, 2003
SUSPENSION:FRONT
MY DURANGO IS ALL OVER THE ROAD ON BUMPY SURFACES AND IF YOU HAPPEN TO HIT A BUMP ON A CORNER, IT JUMPS ACROSS THE ROAD. THE DEALER PUT ON NEW FRONT SHOCKS, BUT IT DID NOT CORRECT THE PROBLEM. I HAVE NOT HAD A CHANCE TO RETURN IT AGAIN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047816November 12, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE CONSUMER TOOK THE VEHICLE IN FOR INSPECTION. THE MECHANIC NOTICED THAT THE FRONT UPPER BALL JOINTS WERE WEARING PREMATURELY. THE OWNER WILL HAVE THE DEALERSHIP FIX THE UPPER BALL JOINTS. PLEASE PROVIDE ANY FURTHER DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042406November 12, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHEN THE STEERING WHEEL WAS TURNED THERE WAS A CLICKING NOISE. THE CONSUMER WAS TOLD BY THE DEALER THAT ALL FOUR BALL JOINTS, UPPER AND LOWER WERE BAD. THIS VEHICLE ALWAYS KNOCKED. THE DEALER CHECKED OUT THE PROBLEM, BUT COULDN'T DUPLICATE IT. *AK THE PART HAD NOT BEEN REPLACED. THE CONSUMER HEARD ON THE NEWS A RECALL WAS IN THE MAKING, BUT THE DEALER STATED THAT THEY WERE UNAWARE OF ANY RECALL . *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045987November 11, 2003
SUSPENSION:FRONT
WHILE DRIVING 2001 DODGE DURANGO ON A STRAIGHT-AWAY, UP HILL, THE FRONT WHEELS SUDDENLY VEERED TO THE LEFT, AND DRIVER LOST CONTROL OF TRUCK, HITTING TELEPHONE POLE HEAD-ON, AND TOTALLING VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10046648November 10, 2003
ELECTRICAL SYSTEM:IGNITION
CONSUMER WAS UNABLE TO START VEHICLE BECAUSE KEY WAS STUCK IN THE LOCK POSITION IN THE IGNITION. THE VEHICLE WAS TOWED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045920November 10, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT SUSPENSION, BALL JOINT ASSEMBLY WORE OUT PREMATURELY... BEFORE 30,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045634November 7, 2003
VEHICLE SPEED CONTROL
CAR SURGES AT ABOUT 55 MPH. FOUR DEALERS HAVE LOOKED AT IT AND CLAIM THEY DO NOT UNDERSTAND IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045638November 7, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE FRONT SUSPENSION BALL JOINT WORE OUT PREMATURELY ON MY 2001 DODGE DURANGO. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045266November 2, 2003
STEERING
STEERING IS SPONGY AND EASILY AFFECTED BY ROAD CONDITIONS. EXAMPLE: DRIVING OVER AN EXPANSION JOINT IN THE ROAD THAT IS NOT PERFECTLY PERPENDICULAR TO DIRECTION OF TRAFFIC WILL CAUSE THE STEERING WHEEL TO TURN, SENDING THE VEHICLE OFF TRACK. AT HIGHWAY SPEEDS, THE VEHICLE HAS ACTUALLY CHANGED LANES AS A RESULT OF THIS PHENOMENON. WHILE HAVING THE VEHICLE SERVICED, I HAVE MENTIONED THIS EVERY TIME TO THE SERVICE WRITER. UPON COMPLETION OF SERVICE I WAS TOLD THE SAME THING EVERY TIME: THIS IS NORMAL STEERING FOR A DURANGO. WE NOTICED THIS SHORTLY AFTER THE VEHICLE WAS PURCHASED FROM REDWOOD CITY DODGE, IN REDWOOD CITY, CA. THEY ALSO SERVICED THE VEHICLE AND TOLD US THE SAME THING AS SWIFT DODGE. IT'S ALL HOGWASH: THE VEHICLE ISN'T SAFE AS THIS "FAILURE" OCCURS EVERY TIME THE VEHICLE IS DRIVEN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045292November 2, 2003
SUSPENSION:FRONT:CONTROL ARM, STEERING:LINKAGES:TIE ROD ASSEMBLY
REPLACEMENT OF LEFT UPPER BALL JOINT, CONTROL ARM AND LEFT OUTER TIE ROD AT 47,000 DUE TO PREMATURE WEAR. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045215October 31, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WITH 51,000 MILES ON MY 2001 DODGE DURANGO, I HAD TO HAVE THE LEFT FRONT BALL JOINTS REPLACED AT MY EXPENSE. AFTER SPEAKING WITH AN INDEPENDENT MECHANIC, HE CLAIMED THAT THIS PREMATURE WEAR IS POSSIBLE BUT NOT LIKELY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045127October 30, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
HAVE A 2001 DURANGO WITH 48,000 MILES. HAVING BALL JOINT PROBLEMS AS WELL. CHECKED THEM AND APPEAR WORN. WILL REPLACE THEM BEFORE SOMETHING BAD HAPPENS. SHOULD LAST A LOT LONGER THAN 48,000. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043849October 29, 2003
STEERING:RACK AND PINION:PINION SHAFT, EQUIPMENT
WE PURCHASED OUR 2001 DODGE DURANGO IN DEC. 2000. IN MARCH 2001, MY HUSBAND RETURNED TO THE FULLERTON DEALERSHIP IN CA TO HAVE THE VEHICLE LOOKED AT DUE TO PROB. WITH THE STEERING WHEEL ON THE FREEWAY, WHEN HE HIT BUMPS. THEY COULD NOT FIND A PROBLEM WTIH THE VEHICLE, ADVISED HIM THAT IT WAS JUST DUE TO THE LOS ANGELES FREEWAYS. WE HAVE TAKEN THE CAR IN ON SEVERAL OCCASIONS DUE TO IT FEELING WOBLY AND UNSTABLE, WE HAVE BEEN TOLD TIME AND TIME THAT WE NEED WHEEL ALINGMENTS. ALSO, WE WERE EXPERIENCING A PROB. WITH THE BRAKES REVERBRATING, ONLY TO BE INFORMED THAT IT WAS PART OF THE ANTI-LOCK BRAKE SYSTEM. YESTERDAY, I WAS DRIVING HOME AND NEARLY HIT A PEDESTRIAN AND SEVERAL VEHICHLES BECAUSE I LOST CONTROL OF THE VEHICLE, THE STEERING WHEEL WAS "OFF-CENTER" AND I WAS NOT ABLE TO CONTROL IT. WHEN I MADE A TURN, SPECIFICALLY, LEFT THE STEERING WHEEL FELT LIKE IT WAS SKIDDING OR HYDROPLANNING. I RECENTLY HAD TIRES PUT ONT HE VEHICLE AND A WHEEL ALIGNMENT. IT FEELS LIKE MY WHEEL ON THE LEFT (DRIVER'S) SIDE IS GOING TO FALL OFF. I AM HAVING THE VEHICLE TOWED TO THE DEALER TODAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045041October 29, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION CLUNK AT LOW SPEEDS WHEN AUTOMATIC TRANSMISSION SHIFTS FROM SECOND TO THIRD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043839October 29, 2003
UNKNOWN OR OTHER
2001 DODGE DURANGO, HAD ROUTINE VISIT TO FIRESTONE TIRE TO GET NEW TIRES FOR THE VEHICLE. THE MECHANIC ADVISED US THAT THE VEHICLE NEEDED BOTH UPPER FRONT BALL JOINTS, UPPER CONTROL ARM REMOVE AND REPLACE, CONTROL UPPER ONE SIDE ALSO LOWER CONTROL ARM REMOVE AND REPLACE BALL JOINT, LOWER, BOTH. HE ADVISED THAT ON SUCH A NEW VEHICLE THIS IS A VERY UNCOMMON OCCURENCE. HE SAID HE WAS UNABLE TO GET THE PARTS TO REPAIR, IF HE COULD HE GAVE ESTIMATE TO US $968.78 VEHICLE HAS NOT HAD AN ACCIDENT SINCE ITS DIAGNOSIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043737October 28, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING MY DURANGO ON 09/01/03, MY CHECK ENGINE LIGHT CAME ON. THE OIL PRESSURE GUAGE BEGAN FLUCUTATING UP AND DOWN.I IMMEDIATELY DROVE HOME,@ 2 MILES, AND PARKED THE VEHICLE.ON SEPTEMBER 2, 2003, I DROVE THE DURANGO @4 MILES TO THE SRVC. DEPT. AT DARCARS. LATER THAT DAY DARCARS INFORMED ME THAT THE ENGINE WAS "SLUDGED UP" AND WAS BEYOND REPAIR.THE ENGINE HAS APPROXIMATELY 44,867 MILES ON IT. I PURCHASED IT OFF OF THE SHOW ROOM FLOOR AS A DEMO. I IMMEDIATELY CONTACTED THE MANUFACTURER, DAIMLER CHRYSLER (DAIMLER), TO COMPLAIN AND SEEK SOME TYPE OF ASSISTANCE. THE REPRESENTATIVE AT DAIMLER STATED THAT HE WOULD OPEN A FILE ON MY VEHICLE AND CONTACT DARCARS TO GET SOME ADDITIONAL INFO. DAIMLER ADVISED THAT IN ORDER FOR THEM TO DETERMINE IF THEY COULD PROVIDE ANY TYPE OF ASSISTANCE, I WOULD FIRST NEED TO PROVIDE AUTHORIZATION FOR DARCARS TO TEAR THE ENGINE APART TO DO A FURTHER DIAGNOSIS.I GAVE DARCARS VERBAL AUTHORIZATION TO PERFORM THE FURTHER DIAGNOSIS.ON 09/10/03, DARCARSADVISED THAT THEY HAD REMOVED THE VALVE COVER AND DETECTED SLUDGE DOWN IN THE ENGINE.DARCARS SAID THAT THEY DECIDED NOT TO TAKE THE ENGINE APART BECAUSE THE LABOR COST (@15 HRS WOULD BE BORNE BY ME.DARCARS ALREADY "KNEW WHAT THE PROBLEM WAS AND DID NOT SEE THE NEED TO ADD AN ADDITIONAL LABOR CHARGE TO ME ON TOP OF THE COST FOR A NEW ENGINE.AT THE INVITE OF THE DARCARS SERVICE REP I WENT TO TAKE A LOOK AT THE ENGINE.EVERYTHING ON THE ENGINE WAS INTACT.IT DID NOT APPEAR THAT THE VALVE COVER HAD EVER BEEN REMOVED.AT THIS POINT THE SERVICE REP OPENED THE OIL FILL HOLE,REMOVED A PLASTIC PIECE, AND SHOWED ME THE "BUILDUP" ON IT.HE STATED THAT THIS WAS AN INDICATION OF THE SLUDGE BUILDUP IN THE ENGINE.THE DAIMLER LOCAL REP LOOKED AT MY DURANGO AND LISTENED TO THE ENGINE AND INDICATED THAT THERE WAS NOTHING HE OR DAIMLER COULD DO FOR ME.THIS IS A "CATCH 22": A LABOR COST ON TOP OF A NEW ENGINE.WITHOUT TAKING THE ENGINE OUT, I DON'T KNOW FOR CERTAIN THAT THERE ISN'T SOME TYPE OF ENGINE DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043764October 28, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2001 DURANGO REQUIRED RT UPPER BALL JOINT ARM, RT LOWER BALL JOINT ASSEMBLY, LET LOWER BALL JOINT ASSEMBLY, RT OUTER TIE-ROD END REPLACEMENTS AND FRONT END ALIGNMENT. 45,322 MILES CONSIDERED PREMATURE DEFECTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044875October 28, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DEALER REPLACED UPPER AND LOWER BALL JOINTS AT 40,000 MILLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043820October 28, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PASSENGER SIDE FRONT SUSPENSION FAILED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043668October 27, 2003
STEERING:LINKAGES
MY CAR SUSPENSION HAS BEEN HORRIFYING SINCE THE DAY I GOT IT NEW. ONE DAY I WAS IN MY GARAGE GOING NO MORE THAN 5-8 MILES AN HOUR AND THE WHEEL FELL OFF AND CAUSED TONS OF DAMAGES TO THE CAR. IT WENT THROUGH INSURANCE AND INSURANCE SHOULD GET REIMBURSED THROUGH CHRYSLER,AS THIS IS A DEFECT. I WAS WITHOUT TRANSPORTATION FOR OVER 30 DAYS. IT COST ME OVER $1000 BECAUSE OF THAT ON TOP OF THE DEDUCTIBLE. MY COMPANY LEASES THE CAR AND WE WANT OUT OF THE LEASE AS THE SUSPENSION IS ACTING UP AGAIN. DODGE DEALERSHIP HAS DONE EVERYTHING TO MAKE A CHARADE OF THIS AND NOT ADMIT ANY WRONG. THE INCIDENT DATE BELOW IS APPROXIMATE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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