Dodge Durango Complaints (2001)

665 consumer complaints on file.

#10051843February 24, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING CONSUMER HEARD A LOUD SQUEAKING NOISE COMING FROM THE RIGHT REAR BALL JOINT. THE DEALERSHIPS MECHANIC WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058765February 23, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
LEFT UPPER BALL JOINT NEEDS TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059488February 20, 2004
SUSPENSION
WHEN BRAKING VEHICLE PULLED TO THE RIGHT. VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE MECHANIC COULD NOT RESOLVE THE PROBLEM. ALSO, VEHICLE WAS TAKEN TO THE DEALER, WHO FOUND NO PROBLEM. VEHICLE WAS ALIGNED, BALANCED, AND THE TIRES WERE CHANGED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058595February 20, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
BALL JOINTS WORE OUT AT 45000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057629February 6, 2004
AIR BAGS:FRONTAL
CONSUMER READ AN ARTICLE IN THE LOCAL NEWSPAPER ABOUT A NHTSA INVESTIGATION OF THE AIR BAG CLOCK SPRING FOR A DIFFERENT MODEL OF VEHICLE. CONSUMER WANTED NHTSA TO BE AWARE THAT THERE WERE OTHER VEHICLES EXPERIENCING THE SAME PROBLEM. AIR BAG LIGHT ILLUMINATED, AND WOULD NOT TURN OFF. VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THAT AIR BAG CLOCK SPRING HAD TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056652February 6, 2004
AIR BAGS, VEHICLE SPEED CONTROL:CRUISE CONTROL, STEERING:COLUMN, UNKNOWN OR OTHER
CLOCK SPRING FAILURE-SAME SCEANARIO AS CURRENT NHTSA INVESTIGATION INVOLVING DAIMLER CHRYSLER MINI-VANS. FAILURE RESULTED IN A NON-WARRANTY COVERED EXPENSE OF $219.42 IN PARTS AND LABOR TO REPLACE CLOCK SPRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057346February 2, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 30 MPH THE CONSUMER HEARD A LOUD BANG AND THE VEHICLE COLLAPSED ON THE DRIVER SIDE. THE VEHICLE WAS TOWED TO THE DEALER WHO INFORMED THE CONSUMER THAT THE UPPER BALL JOINT WORE OUT (PE 03-032 FRONT SUSP UPPER BALL JOINT). *NM EA03-023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055061January 28, 2004
AIR BAGS
I WAS SITTING AT A STOP SIGN, THE CAR IN FRONT OF ME PULLED OUT INTO THE PATH OF AN ONCOMING CAR. IT SWERVED TO AVOID HITTING HER AND HIS WHEELS LOCKED TO THE RIGHT AND HIS CAR TURNED ONTO THE ROAD I WAS ON AND HE HIT ME ALMOST HEAD ON AT ABOUT 30 TO 35 MILES PER HOUR. MY STEERING RACK IN PENION WAS BROKEN, MY RADIATOR, RADIATOR CORE, FAN, BOTH FAN HOUSINGS, GRILL, FRONT LEFT LIGHTS, DRIVING LIGHTS, BUMPER, TRANSMISSION LINE, AND DAMAGE TO INSIDE OF DASHBOARD WHERE MY DAUGHTER'S KNEES HIT. AIRBAGS DID NOT DEPLOY!!*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10055818January 26, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
WHILE DRIVING 45 MPH THE TIE ROD ON THE FRONT PASSENGER SIDE SNAPPED. THIS CAUSED THE CONSUMER TO HIT A GUARD RAIL. THE CONSUMER HAD THE VEHICLE TOWED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10053568January 23, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE THE VEHICLE WAS BEING SERVICED, THE DEALERSHIP NOTICED BALL JOINTS WORE OUT AND NEEDED REPLACEMENT. *AK THE BALL JOINTS WERE WORN EXCESSIVELY AND DEFECTIVE PER DEALER. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103701January 19, 2004
SUSPENSION
COMPLAINT RECEIVED VIA E-MAIL. MY WIFE WAS DRIVING WHEN SHE HEARD A BIZARRE NOISE COMING FROM THE FRONT WHEEL OF THE TRUCK. SHE IMMEDIATELY STARTED DRIVING TOWARDS THE DEALERSHIP, BUT THE WHEEL FOR UNKNOWN REASON BROKE AT THE HUB AND SEPARATED FROM THE TRUCK, CAUSING HER TO SKID WHILE MAKING A LEFT TURN IN THE INTERSECTION. FORTUNATELY, MY WIFE AND CHILDREN WERE NOT INJURED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054456January 19, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING ON THIS DAY I SLIP ON SOME SNOW AND MY 2001 DURANGO LOST CONTROL UNEXPECTEDLY AND SLAMMED INTO A TREE TRUCK WAS TOWED TO AUTO BODY SHOP AND I WAS TOLD THAT THE BALL JOINTS ON BOTH SIDES OF THE VEHICLE WHERE SHOT AT 30000 MILES AND NEEDED TO BE REPLACED IMMEDIATELY YOU GUYS PLEASE GIVE ME SOME FEEDBACK ON THIS SITUATION BECAUSE CHRYSLER DAIMLER WOULD NOT GIVE ME ANY INFORMATION BESIDES THAT THE THE BALL JOINTS ON THESE VEHICLES ARE UNDER INVESTIGATION THANK YOU VERY MUCH MICHAEL NELSON. *CB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054404January 18, 2004
AIR BAGS:FRONTAL
I HIT A CAR IN FRONT OF ME DRIVING TO WORK. THE DRIVER IN FRONT OF ME HAD ALREADY HIT THE CAR IN FRONT OF HIM, WHEN I REALIZED THAT HE HAD COME TO A COMPLETE STOP, I WAD DRIVING ABOUT 30 MILES PER HR AND HIT MY BRAKES, MY DURANGO SLID AND HIT THE CAR. I TOTALED THE ENTIRE BACK END OF THE CAR I HIT, AND CURRENTLY THE DAMAGE TO MY TRUCK IS STILL CLIMBING. MY CONCERN IS THAT THE IMPACT WAS PRETTY HARD AND THE DAMAGE IS MAJOR, NOT INCLUDING THE DRIVER I HIT WAS COMPLAINING OF NECK, KNEE AND BACK INJURIES. MY CONCERN IS THAT MY AIR BAG DID NOT DEPLOY. LUCKILY I WAS ALONE AND MY OLDER CHILDREN WERE NOT IN THE FRONT SEAT. I SUBSTAINED MINOR INJURIES, HOWEVER THE POLICEWOMAN WHO ARRIVED AT THE SEEN WAS QUITE SURPRISED THAT THE AIR BAG DID NOT DEPLOY AND SUGGESTED THAT I LOOK INTO TO WHY. *CB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10055303January 16, 2004
STEERING
WHILE STEERING AND TURNING A CORNER THE STEERING WHEEL JERKED. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR ANALYSIS. THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070855January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ABOUT 35,000 MILES I HAD THE ADJUSTERS REPAIRED ON THE PASSENGER FRONT OF VEHICLE. AROUND 60,000 MILES THE ADJUSTERS FAILED AND THE SEAT WILL JERK FORWARD ABOUT AN INCH WHILE DOING ANY ACCELERATION, THEN SLIDE BACK ABOUT AN INCH. SOMEWHERE AROUND 70,000 MILES THE FRONT DRIVERS SEAT STARTED ROCKING BACK AND FORTH, LIKE IT WAS NOT BOLTED TO THE FLOOR BOARDS PROPERLY. I HAVE POWER SEATS. I TOOK MY DURANGO IN TO HAVE IT LOOKED AT, AT THE DEALERSHIP. I WAS TOLD THAT THEY HAVE SEEN A COUPLE OF VEHICLES WITH THIS SAME PROBLEM RECENTLY, AND I WAS LUCKY MINE WOULD ONLY COST 1,300 DOLLARS TO REPAIR. OTHER BIGGER VEHICLES COST MORE. IS THERE A RECALL ON THIS PROBLEM, AND WHY IS IT HAPPENING SO OFTEN IN MY VEHICLE, WHEN IT SHOULD NOT HAPPEN AT ALL. WHY SO MUCH MONEY? WHY IS A SAFETY FACTOR NOT PART OF WARRANTY. I HAVE ALWAYS HAD POWER SEATS, THIS IS THE FIRST TIME THEY EVER FAILED. NOT ONCE, BUT TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070887January 15, 2004
ENGINE AND ENGINE COOLING
OIL PRESSURE DROPPED, CAR STALLED ON MAJOR INTERSTATE. WE HAD THE CAR TOWED TO OUR FAMILY MECHANIC. HE COULD NOT REPAIR BECAUSE THE DEALER WOULD NOT RELEASE PARTS. WE HAD THE CAR TOWED TO THE DEALER AND THEY TOLD US THAT THERE WAS SLUDGE IN THE ENGINE AND IT NEEDED A NEW ENGINE. THE ENGINE HAS BEEN REPLACED, BUT THE CAR NOW RUNS VERY HOT AND THEY HAVEN'T BEEN ABLE TO SOLVE THIS PROBLEM YET (I'M SURE SLUDGE IS BUILDING UP AGAIN BECAUSE OF THIS). OUR HANDS WERE TIED AND HAD TO HAVE THIS REPAIRED AT THE DEALER. BECAUSE OF THE MILEAGE, THE CAR WAS NOT COVERED UNDER WARRANTY. CHRYSLER REPRESENTATIVE WOULD NOT EVEN GIVE US THE TIME OF DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071092January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EQUIPMENT:ELECTRICAL
DURANGO ORGINAL STARTED STALLING AND THEN CHECK ENGINE LIGHT CAME ON AND STAYED ON STEADY. WENT TO DEALER AN WAS SUGGESTED PCM WAS BAD NO PARTS AVAILABLE (POWER CONTROL MODULE). PARTS ORDERED. NEW PARTS INSTALLED SAME PROBLEM WHEN LEAVING DEALERSHIP. ON CLOSER INSPECTION TECHNICAN FOUND REAR HEAT INLINE PUMP HAD FAILED INTERNALLY AND HAD PUMPED ANTIFREEZE THROUGH WIRING HARNESS WHICH INTURN WRECKED CRUISE CONTROL, PCM, HEATING AND COOLING CONTROLS. ANTIFREEZE IS CORRSIVE TO COPPER WIRING AND WE DO NOT KNOW HOW FAR THE ANTIFREEZE TRAVELED IN THE DIFFERENT WIRING HARNESS MODULES. DODGE HAS OFFERED TO REPLACE ORIGINAL FAILED INLINE REAR HEAT PUMP BUT WILL NOT PAY LABOR $216.00 DISTRICT MANAGER HAS OFFERED TO GIVE 12 MONTH OR 12,000 MILE WARRANTY BUT WILL NOT GIVE A LONGER WARRANTY ON ELECTRICALL HARNESS EVEN THOUGH HE HAS DETERMINED THIS WILL FIX PROBLEM. BUT NOT REMOVED THE CORROSIVE FROM THE ELECTRICAL HARNESS. TECH WORKING PROBLEM HAS SEE THE SAME PROBLEM BEFORE AT SAME DEALERSHIP ON DURANGO'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071130January 15, 2004
UNKNOWN OR OTHER, STEERING, EXTERIOR LIGHTING
I HEARD ABOUT UPPER CONTROL ARM FAILURE. I HAD MINE CHECKED MY MECHANIC STATED RIGHT SIDE UPPER SHOWED SIGNS OF WEAR & SHOULD BE REPLACED. WAITING TO SEE IF RECALL IS FORTHCOMING. NOTICED POWER STEERING WAS HARD TO TURN ALSO A RATTLE IN THE STEERING WHEEL IF SHOOK SIDE TO SIDE FASTLY (CAUSE WORN STEERING COLUMN AND BOX). LIGHT SELECTOR SWITCH BURNED OUT. HAD TO REPLACE THE SWITCH MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053288January 15, 2004
POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TRANSMISSION TENDS TO SLIP, BLOWERS FOR THE FRONT PANEL AIR AND HEAT HAVE NOT WORKED FOR ALMOST A YEAR. I WENT TO A LOCAL TIRE STORE TO HAVE RIMS PUT ON MY DURANGO AND TO GET AN ALIGNMENT. THE DEALER WOULD NOT LET ME LEAVE UNLESS I AGREED TO LEAVE THE SUV THERE FOR IMMEDIATE REPAIRS TO THE BEARINGS BALL JOINT TO THE DRIVER SIDE FRONT TIRE. HE STATED HE HAD NEVER SEEN A CASE THAT BAD I HE WAS SURPRISED THE SUV HAD NOT FLIP OVER AND THE WHOLE WHEEL HAD NOT COME OFF. THEY ARE A GOOD DEPENDABLE COMPANY. A LADY THAT WORKS THERE WAS GOING TO GET A DURANGO, BUT AFTER I CAME IN SHE CHANGE HER MIND AND GOT A FORD. NOW MY SUV IS KNOWN AS THE INFAMOUS DURANGO THAT WOULD NOT MAKE IT HOME. THEY MADE BETS THAT I WOULD NOT MAKE IT HOME THAT AFTERNOON WITHOUT THE BEARING GOING OUT. I HAD THEM REPLACED MYSELF THE NEXT DAY AND AN ALIGNMENT STILL DOES HELP THE PULLING TO THE RIGHT. I HAVE HAD 2 ALIGNMENT WITHIN 3 MONTHS. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054193January 15, 2004
SUSPENSION
WHILE DRIVING THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT END. THE DEALER DETERMINED THAT THE BALL JOINTS WORE OUT PREMATURELY. THE DEALER REPLACED THE UPPER ARM AND THE BALL JOINTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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