Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10051056December 24, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND OUT SEAT BELTS ARE UNSAFE! I AM SCARED TO DEATH FOR MY FAMILY ! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049583December 11, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY 2002 DODGE DURANGO LEFT AND RIGHT UPPER BALL JOINTS WORE OUT PREMATURELY. THEY COULD NOT BE FIXED AND HAD TO BE REPLACED AT $625.82 AT A DODGE DEALERSHIP. I UNDERSTAND THIS IS UNDER INVESTIGATION FOR DEFECTIVE EQUIPMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045024December 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKES PULSATED WHEN THEY WERE APPLIED. HOWEVER, THERE WASN'T ANY PROBLEM WITH BRAKING. THE DRIVER TOOK THE VEHICLE TO THE DEALER AND THE MECHANIC NOTICED THAT BOTH FRONT ROTORS WERE WARPED AND NEEDED TO BE RESURFACED *AK AFTER REPLACING 3 SETS OF ROTORS WITHIN SIX MONTHS THE CONSUMER FEELS THAT DODGE AUTO PARTS ARE DEFECTIVE. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049252December 5, 2003
SUSPENSION
AT 27K MILES MY DODGE DURANGO NEEDED BOTH THE UPPER AND LOWER BALL JOINTS REPLACED FOR BOTH THE LEFT AND RIGHT SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048644November 25, 2003
AIR BAGS:FRONTAL, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE STOPPED IN TRAFFIC THE CONSUMER'S VEHICLE WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE. THE CONSUMER'S VEHICLE COLLIDED WITH THE VEHICLE IN FRONT OF IT. UPON IMPACT, AIR BAGS DID NOT DEPLOY. CONSUMER WAS WEARING A SEAT BELT BUT STILL SUFFERED INJURIES TO THE RIGHT KNEE. A POLICE OFFICER ARRIVED ON THE SCENE. ALSO, NHTSA PE 03-032, FRONT SUSPENSION UPPER BALL JOINT FAILURE: WHILE VEHICLE WAS GETTING REPAIRED MECHANIC FOUND THAT UPPER BALL JOINTS WERE WEARING OUT AT AN ALARMING RATE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10044337November 25, 2003
ELECTRICAL SYSTEM
CONSUMER STATED THAT WHILE DRIVING SHE SMELLED AN ODOR OF BURNING RUBBER BUT DIDN'T KNOW THAT IT WAS HER VEHICLE. AS SOON AS SHE PUT THE TURN SIGNAL ON, ALL THE DASHBOARD LIGHTS STARTED TO BLINK. WHEN THE TURN WAS COMPLETE SHE SAW SMOKE COMING FROM UNDER THE DASHBOARD. THE CONSUMER MANAGED TO PULL OVER INTO A MALL PARKING LOT AND AT THAT POINT THE VEHICLE WENT UP IN FLAMES. *AK *NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10048403November 20, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DURING INSPECTION, MECHANIC NOTICED THE PASSENGER FRONT TIRE WOBBLED. DEALER STATED THE PASSENGER FRONT UPPER BALL JOINT WAS WORN OUT AND HAD TO BE REPLACED. PARTS ARE ON BACK ORDER. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048001November 14, 2003
WHEELS:RIM
THE REAR ALUMINUM RIM WAS LEAKING AIR FROM INSIDE TO OUTSIDE. DEALER STATED NEVER SEEN BEFORE, AND THE RIM HAD ONE YEAR WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046835November 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILURE, STALLING. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10043854October 29, 2003
ELECTRICAL SYSTEM:WIRING
I HAD A 2002 DODGE DURANGO. I WAS DRIVING IT ONE DAY WITH MY 2 YOUNG SONS IN IT, AND IT CAUGHT ON FIRE AND NEARLY KILLED US ALL. IT BURNED DOWN TO NOTHING. YOU CAN VIEW PICTURES OF IT AT W.BETHELPARK.COM, GO TO THE VOL.FIRE DEPT PHOTO GALLERY & LOOK AT PICTURES FOR AUG. 4TH 2003. VEHICLE FIRE SOUTH HILLS VILLAGE SHOPPING MALL, THAT IS WHERE I HAD TO PULL OFF THE ROAD. DODGE & CHRYSLER DID ABSOLUTLEY NOTHING FOR ME. I JUST WANT PEOPLE TO BE AWARE OF THIS, BECAUSE IF THERE IS A DEFECT, MY WARRANTY DIDN'T DO ANYTHING WHICH WAS SUPPOSE TO COVER BUMPER TO BUMPER FOR 3 YEARS 36,000 MILES AND I ONLY HAD 11,000 MILES ON IT. THIS VEHICLE HAD TO HAVE A SHORT OR A DEFECT, CAUSE EVERYTHING WAS FACTORY. THERE IS NOTHING LEFT TO IT, PLEASE VIEW THE PICTURES AT THE WEB SITE I TOLD YOU.WWW.BETHELPARK.COM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
1
#10043770October 28, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043777October 28, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WE OPERATE A FLEET OF NINE 2002 DODGE DURANGO SUVS. THESE VEHICLES ARE USED AS PARAMEDIC EMERGENCY RESPONSE VEHICLES. BASED ON INFORMATION WE'VE SEEN IN THE NATIONAL MEDIA, WE'VE BEEN PAYING CLOSE ATTENTION TO THE FRONT SUSPENSION, SPECIFICALLY THE BALL JOINTS. EIGHT OF THE NINE VEHICLES CURRENTLY HAVE LESS THAN 50,000 MILES, BUT WE HAVE ALREADY REPLACED THE BALL JOINTS AND CONTROL ARMS ON ONE OF THE NINE (AT JUST UNDER 50,000 MILES). THE DEALER REPORTED THAT THE ORIGINAL EQUIPMENT WAS "CLOSE TO FAILURE."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043815October 28, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2002 DODGE DURANGO: BOTH UPPER BALL JOINTS REPLACED AT 18,000 MILES. DEALER INITIALLY REFUSED REPAIR CITING "NO PROBLEM FOUND". I HAD TO PROVE THE BALL JOINTS WERE DEFECTIVE BY JACKING THE VEHICLE AND DEMONSTRATING EXCESSIVE PLAY BY MOVING THE WHEEL THAT WAS OFF THE GROUND. ONLY THEN DID THE DEALER ADMIT THE BALL JOINTS WERE DEFECTIVE AND REPLACED THEM. YOU NEED TO KNOW THERE ARE MORE DURANGO OWNERS OUT HERE WITH DEFECTIVE BALL JOINTS. IN MY OPINION, THEY SHOULD LAST 100,000 MILES+, NOT 18,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043490October 24, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS SYSTEM WILL NOT ALLOW FOR AN EMERGENCY STOP. THE "CYCLE" TIME IS VERY LONG BETWEEN BRAKE APPLICATION ON A DRY ROAD. SOMETIMES THE BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND NO BRAKES APPLIED. HAVE HAD TO STEER SHARPLY TO AVOID OTHER CARS, CAN NOT RELY ON THE BRAKES TO SOP EVERY TIME. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041341October 6, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I PURCHASED A 2002 DODGE DURANGO IN JUNE 2002. MY DURANGO STARTED SQUEAKING AND POPPING AT ABOUT 17,000 MILES. I HAVE COMPLAINED OF SQUEAKING AND POPPING IN THE FRONT-END. EVERY TIME IT WAS BROUGHT TO THE DEALERSHIP FOR REPAIR, THEY NEVER FOUND ANYTHING WRONG AND SAID THEY COULD NOT HEAR THE SQUEAKING NOISE, BUT AS SOON AS I DROVE OFF THE LOT THERE IT WAS AS SURE AS IT WAS WHEN I BROUGHT IT IN. I WOULD TELL THEM THAT THEY NEEDED TO DRIVE THE VEHICLE IN ORDER TO HEAR IT SQUEAK. MY DURANGO GOT TO THE POINT WHERE THE FRONT-END FELT LIKE I HAD EVERY LITTLE CONTROL OF THE VEHICLE. NOT TO MENTION IT FELT VERY UNSAFE TO DRIVE. IT WOULD ALSO SQUEAK WITHOUT EVEN DRIVING IT. ALL YOU HAD TO DO WAS GET OUT OF THE VEHICLE AND IT WOULD SQUEAK. ON OCTOBER 2, 2003 I HAD NO CHOICE BUT TO BRING MY VEHICLE IN AGAIN BECAUSE IT WAS BEGINNING TO FEEL TO UNSAFE TO DRIVE. AT THAT TIME THEY DISCOVERED THAT BOTH THE RIGHT AND LEFT UPPER CONTROL ARM BALL JOINTS HAD EXCESSIVE PLAY AND NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040920September 29, 2003
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:IGNITION:MODULE, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:UNIT, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SEAT BELTS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, VEHICLE SPEED CONTROL
ELECTRONIC CONTROLS OF SAFETY EQUIPMENT DO NOT FUNTION PROPERLY. TURN SIGNALS,LIGHTS,CRUISE. GAUGES,WINDOWS,RADIO,AIRBAG ETC.. ALL HAVE MALFUNTIONED SINCE THE CAR WAS PICKED UP FROM THE DEALER. IT IS OBVIOUS THAT A ELECTRICAL PROBLEM EXISTS IN THE VEHICLE BUT DODDGE/CHRYSLER IS UN WILLING TO ADDRESS THE ISSUE .THIS IS AN ONGOING ISSUE. I HAVE NUMEROUS WITNESSES AND HAVE STARTED VIDEO RECORDING THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039461September 24, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
SINCE I PURHCASED MY 2002 DURANGO SLT IN MARCH OF 2002. WE HAVE HAD NOTHING BUT PROBLEMS. THE AIR CONDITIONING HAD TO BE REPAIRED TWICE ALONG WITH THE LUMBAR. OUR TRUCK BREAKS DOWN ON A HOLIDAY WEEKEND. WE HAD TO RENT A CAR FOR TWO WEEKS UNTIL IT WAS REPAIRED. THE TRANSFER CASE WAS IN SHAMBLES. IT WAS COVERED UNDER WARRANTY, BUT WE HAD TO PAY THE 853.80, BECAUSE DAIMLER CHRYSLER REFUSES TO PAY. THE TRUCK IS A YEAR 1/2 OLD THAT TYPE OF PROBLEM SHOULD NOT HAVE HAPPENED AND YET I STILL HAVE TO PAY FOR ANOTHER 3 AND 1/2 YEARS. THIS IS A $30K TRUCK. IT'S DEFINATELY NOT WORTH IT. WILL NEVER PURCHASE OR RECOMMEND FOR ANYONE TO BUY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039225September 21, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2002 DODGE DURANGO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039034September 17, 2003
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, EQUIPMENT
TWO MONTHS AGO, A NEW FRAME WAS INSTALLED ON MY 2002 DODGE DURANGO. ON SEPT. 14, 2003 MY DAUGHTER WAS IN AN ACCIDENT ON INTERSTATE 26 COMING TO MY HOME. SHE SAID THE CAR WENT OUT OF CONTROL AND SHE HIT THE CONCRETE WALL AND ENDED UP IN THE SIDE OF INTERSTATE. THE DRIVER SIDE OF THE AXLE LOOKS LIKE IT BROKE. THE TIRE HAS NOT BEEN FOUND YET WHICH HAS THE STUDS, HUB ETC. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10038748September 12, 2003
SUSPENSION:REAR, POWER TRAIN
PURCHASED DURANGO NEW JAN 2002 IN KENTUCKY. WITHIN 6 MONTHS DODGE RECALLED IT TO REPLACE WHOLE BACK AXLE ASSEMBLY (DODGE STATED IT WAS TOO SMALL FOR DURANGO). SINCE OWNING, WHEN PUTTING INTO REVERSE THE TRANSMISSION HESITATES, AND THE VEHICLE BARELY MOVES (DEALER STATED COULD NOT FIND ANY PROBLEM). IN ALASKA THE CHECK ENGINE LIGHT COMES ON WHEN GOING FROM WARM GARAGE INTO COLD OUTDOORS, STAYS ON FOR A WEEK (DEALER COULD NOT FIND ANYTHING WRONG). LOUD POUNDING NOISE WHEN TRAVELING ABOVE 40 MPH WITH BACK WINDOWS DOWN. DURANGO HAS LESS THAN 20,000 MILES AND BACK SEAT SHOWS CONSIDERABLE WEAR WHERE SEAT BELT LATCH CONTACTS SEAT (POOR DESIGN/PLACEMENT OF LATCH). *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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