Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10061452March 4, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
INQUIRED THE STATUS OF COMPLAINT THAT WAS FAXED PERTAINING TO 2002 DODGE DURANGO UPPER BALL JOINTS. *PH INVESTIGATION EA 03-023. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060312March 3, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I OWN A 2002 DODGE DURANGO WITH 35,000 MILES THAT HAS ALWAYS BEEN PROPERLY MAINTAINED. I HAVE ALREADY HAD THE DEALER REPLACE 2 WORN BALL JOINTS LAST WEEK, I'VE HAD THE BRAKE PADS REPLACED TWICE, AND ONE ROTOR ON ONE SIDE (IN FRONT) TURNED, AND I AM STILL HEARING STRANGE NOISES. I WOULD LIKE AN INVESTIGATION DONE ON MY VEHICLE, AS I AM DRIVING MY DAUGHTER AND MYSELF AROUND EVERYDAY, AND MY FACTORY WARRANTY IS ABOUT TO EXPIRE. ITS OBVIOUS DAIMLER CHRYSLER IS NOT CONCERNED WITH SAVING PEOPLES LIVES, AS I HAVE JUST WITNESSED THE MARCH THIRD EVENING EDITION OF CBS NEWS WITH DAN RATHER. I AM RATHER CONCERNED THAT THE TRANSPORTATION SAFETY ADMINISTRATION HAS LET DAIMLER CHRYSLER GET AWAY WITH NOT RECALLING THESE PROBLEMS CONSIDERING THE LARGE AMOUNT OF COMPLAINTS WITH THESE SUSPENSION SYSTEMS. PLEASE HELP ME AND CONTACT ME. THANK YOU. EMAIL ME AT [email protected] OR PHONE ME (858)220-0419. IM NOT REAL SURE WHAT TO DO AT THIS POINT. THANK YOU. SIGNED, A CONCERNED PARENT AND DRIVER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060132March 1, 2004
STEERING:RACK AND PINION, STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2002 DODGE DURANGO RIGHT TIE ROD BROKE IT WAS FOUND THAT THE RIGHT INNER TIE ROB SHAFT THREADS WERE STRIPPED AND TH ELEFT FRONT TIE ROD LOOSE AT 25626 MILES. BALL JOINTS CHECKED AND THEY FOUND PLAY IN BOTH UPPER BALL JOINTS. ALSO KNOCKING NOISE WHEN TURNING STEERING WHEEL THE RACK AND PINION WAS ALSO FOUND TO HAVE TO BE REPLACED REPLACED. WE HAD TO PAY FOR A RENTAL CAR THAT WAS NOT COVERED EVEN THOUGH THE CAR IS SUPPOSABLE COVERED UNTIL 36000 MILES??? CAR WAS IN SHOP FOR OVER A WEEK AND PARTS WERE JUST 20 MILES AWAY IN OTHER DEALERSHIP. DURANGO DOES HAVE A PROBLEM WITH THE STEERING WHY IS NOTHING BEING DONE? THANK GOODNESS NOTHING HAPPENED WHILE WE WERE ON THE HIGHWAY OR ELSE THE CAR COULD HAVE FLIPPED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058573February 20, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FAILED STATE INSPECTION, UPPER BALL JOINT. DRIVER SIDE UPPER BALL JOINT HAD TO BE REPLACED AT ONLY 23,300 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058448February 19, 2004
ENGINE AND ENGINE COOLING
2002 DODGE DURANGO HAS ENGINE STALLING PROBLEMS. STARTING HAVING PROBLEMS A FEW MONTHS AFTER A BOUGHT IT. (NOV, 2002, 14,000 MILES ON IT) IT STARTED OUT STALLING WHEN YOU WOULD BE DRIVING AND STOP, SAY AT A LIGHT. IT WOULD IDIOL REAL LOW AND DIE. THE FIRST COUPLE TIMES THIS HAPPEND IN A 3-4 MONTH PERIOD I TOOK IT TO THE DEALER. AND THE SAID THEY COULDN'T FIND ANYTHING WRONG. THEN IN JULY 2003 I WAS DRIVING HOME IN THE AFTERNOON GOING ABOUT 40-45 MPH AND THE DURANGO JUST SHUT OFF ON ME. I ENDED UP IN A DITCH WITH FRONT END DAMAGE. TOOK IT TO DODGE DEALER TOLD THEM WHAT HAPPENED. WAITED 6 WEEKS FOR A DODGE REP. FROM DETRIOT TO COME LOOK AT IT. ONLY TO HAVE HIM SAY THE SAME THING, CAN'T FIND ANYTHING WRONG WITH IT. WELL I ENDED UP PAYING THE DEDUCTABLE TO GET IT FIXED. CONT. TO HAVE PROBLEMS OFF AND ON THE NEXT 6-8 MONTHS. THAN ON MONDAY FEB. 16. I WAS PULLING OUT INTO TRAFFIC AND GOT THROUGH 1 LANE AND IT DIED AND WOULDN'T RESTART THE FIRST COUPLE OF TIMES. SO I'M SETTING IN THE MIDDLE OF THE HIGHWAY TRYING TO START MY DURANGO. LUCKY PEOPLE SAW ME ENOUGH TO STOP. ALMOST HAD ANOTHER ACCIDENT. TOOK IT RIGHT TO THE DODGE DEALER AND TOLD THEM WHAT HAPPENED, AND TO NOT CALL ME UNTILL IT WAS FIXED, AND IF YOU CAN'T FIX IT THEN I WILL CONTACT A LAWYER AND APPROACH THE LEMON LAW. THEY HAVE HAD IT FOR 3 DAYS NO PHONE CALL. LUCKLY IT IS STILL UNDER WARRANTY BUT NOT FOR MUCH LONGER. CAN SOME ONE PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059304February 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE CROSSING AN INTERSECTION THE VEHICLE STALLED WITHOUT WARNING. THE DEALER STATED THAT THEY ARE AWARE OF THE PROBLEM, HOWEVER THEY ARE UNABLE TO FIND A FIX AT THIS TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034273February 19, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
VEHICLE HAD THE YEARLY STATE INSPECTION AND DIDN'T PASS IT. THE TECHNICIAN STATED THAT THE UPPER BALL JOINTS NEEDED TO REPLACED. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058243February 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SERVICE BRAKES, HYDRAULIC: ANTILOCK WITH REAR ABS ONLY (2-WHEEL) WHEN THE ABS SYSTEM IS ACTIVATED THE VEHICLE SURGES FORWARD. IT IS AS IF THE FRONT BRAKES WILL NOT STOP. THIS HAS BEEN A PROBLEM SENSE THE VEHICLE WAS NEW. WHEN IT WAS MENTION TO THE DEALER THEY SAID THAT WAS HOW THE ABS SYSTEM WORKED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10058178February 15, 2004
SUSPENSION, SERVICE BRAKES, AIR, LATCHES/LOCKS/LINKAGES
MULTIPLE PROBLEMS WITH 2002 DODGE DURANGO. POWER LOCKS INTERMITTENTLY LOCK AND UNLOCK WITHOUT ACTIVATING THEM. BAD CREAKING NOISE FROM FRONT SUSPENSION, POSSIBLE BALL JOINT PROBLEMS. CHECK ENGINE LIGHT GOES ON AND OFF INTERMITTENTLY. BRAKES REALLY SOFT, HORRIBLE STOPPING DISTANCE. ENGINE RUNS REALLY ROUGH IN MORNING FOR FIRST 10-15 MINUTES. ONLY 21000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055046January 28, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TOOK MY VEHICLE TO DEALER FOR ROUTINE SERVICE. WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD THAT THE BALL JOINTS WERE IN SUCH BAD CONDITION THAT THEY COULD NOT RELEASE THE VEHICLE TO ME WITHOUT REPLACING THEM BECAUSE OF THE POTENTIAL FOR AN ACCIDENT. THEY SAID THAT THE REPLACEMENT PARTS WERE BACKORDERED BECAUSE OF SO MANY SIMILAR SITUATIONS AND THAT IT MIGHT TAKE A WEEK OR MORE UNTIL I RECEIVED MY VEHICLE BACK. THE VEHICLE HAD ROUGHLY 20,000 MILES ON IT AND IT WAS STILL UNDER WARRANTY. IF THIS IS SUCH A COMMON AND HAZARDOUS PROBLEM, WHY NO RECALL? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055977January 28, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILEVEHICLE WAS BEING SERVICED BY DEALER, TECHNICIAN DETERMINED UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053465January 23, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING AT 15 MPH, THE FRONT PASSENGER SIDE WHEEL SNAPPED OFF WITHOUT ANY WARNING. THE DEALER INDICATED THAT THE LOWER BALL JOINT SEPARATED FROM THE AXLE. *AK THE VEHICLE WAS FORCED INTO A PARKED VEHICLE. *SC *JB EA03-023
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10054684January 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKE ROTORS NEED TO BE TURNED OR REPLACED AT 25000 MILES. THE VEHICLE IS TOO HEAVY/BIG FOR THE SMALLER SIZED ROTORS. VEHICLE DOES NOT RESPOND EFFICIENTLY TO BRAKES. IN MY CASE, THE MASTER CYLINDER NEEDED TO BE REPLACED BY THE DEALERSHIP AT 25000 MILES. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITH DODGE ON THE MANUFACTURING OF THE DURANGO.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054518January 20, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WITH JUST OVER 16K MILES ON MY 2002 DODGE DURANGO, I NOTICED MY FRONT PASSENGER SIDE TIRE WEARING BADLY ON THE OUTER EDGE. UPON JACKING THE VEHICLE UNDER THE LOWER CONTROL ARM, I FOUND THAT THE UPPER BALL JOINT HAD EXCESSIVE LOOSENESS WHEN THE TIRE/SPINDLE ASSEMBLY WAS SHAKEN. I ALSO FOUND SLIGHTLY LESS PLAY ON THE DRIVERS SIDE. THE UPPER CONTROLARM/BALL JOINT ASSEMBLYS WERE REPLACED UNDER WARRANTY BUT I AM CONCERNED OF WHETHER THIS WILL HAPPEN AGAIN IN ANOTHER 16K MILES.HOW CAN I BE ASSURED THE DEALER REPLACED THE PARTS WITH AN IMPROVED VERSION? THE WORN TIRE DUE TO THIS OBVIOUS DEFECT IS INCIDENTAL DAMAGE ACCORDING TO THE DEALER AND IS NOT COVERED UNDER THE WARRANTY AND SO I MUST REPLACE IT MYSELF. I AM NOT HAPPY ABOUT THIS EITHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069570January 15, 2004
SERVICE BRAKES, HYDRAULIC
DEALER STATES THAT BRAKE ROTORS ARE WARPED TO THE POINT OF NOT BEING TURNED AND THAT I WILL NEED TO PRUCHASE NEW ONES AT THE COST OF APPROX. $450.00. THE BRAKES PADS ARE ONLY SLIGHTLY WORN. CAR SHUTTERS VIGOROUSLY WHEN BRAKE IS APPLIED. DEALER STATES THAT THIS IS NOT UNDER WARRENTY AND THAT THIS IS NOT A MANUFACTURERS DEFECT. I HAVE CONTACTED DODGE/CHRYSTLER WAITING FOR A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070603January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, SUSPENSION, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITTENT HESITATION ?IDLE SHAKE? SAG WHEN STEPPING ON ACCELERATOR/GAS PEDAL. 7. INTERMITTENT HARSH ENGAGEMENT OF TRANSITION (WARM OR COLD) 8. INTERMITTENT NOISY 3-4 UPSHIFTS . (WARM OR COLD) 9. INTERMITTENT DELAYED DOWN SHIFTS (ALMOST LIKE DROPPING IT IN 1ST WHILE GOING 35 MPH) 10. INTERMITTENT DELAYED UP SHIFTS. (TRANSMISSION FEELS LIKE ITS SLIPPING) 11. UNEXPECTED ACCELERATION (WARM OR COLD) 12. LOUD POPPING NOISE WHILE TURNING. . (WARM OR COLD) 13. TRANSMISSION FAILS TO HOLD IN PARK/ PARK GEAR FAILS TO HOLD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053247January 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
RETURNED VEHICLE TO DEALER COMPLAINING OF TRANSMISSION SLIPPAGE UPON FIRST DRIVE ON COLD MORNINGS. DEALER COULD NOT REPRODUCE. DEALER COMPLETED 30000 MILE SERVICE INCLUDING TRANSMISSION FLUID/FILTER CHANGE AND NOW TRANSMISSION WON'T ENGAGE AT ALL EVEN THOUGH COMPUTER SAYS IT IS. AT LEAST IT HAPPENED AT THE DEALERSHIP. THEY HAVE CONTACTED CHRYSLER FOR HELP DIAGNOSING. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053248January 15, 2004
SERVICE BRAKES, AIR:ANTILOCK
RETURNED VEHICLE TO DEALER COMPLAINING OF POOR ANTILOCK BRAKE PERFORMANCE AND EXCESSIVE PEDAL TRAVEL. DEALER RESURFACED FRONT ROTORS/REPLACED PADS. VIBRATION FROM RUN OUT IS GONE BUT POOR ANTILOCK PERFORMANCE AND EXCESSIVE PEDAL TRAVEL STILL EXITS. DEALER STATES ALL IS FINE. EXCESSIVE STOPPING DISTANCE CONTRIBUTED TO FIRST ACCIDENT. *CB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10052339January 4, 2004
TIRES:TREAD/BELT
I HAD A GOODYEAR WRANGLET TIRE FAILURE AT HIGHWAY SPEED. WITHOUT NOTICE THE TREAD SEPARATED FROM THE SIDEWALL CAUSING AN OUT OF CONTROL CONDITION. LUCKILY, I WAS ABLE TO GET THE 2002 DODGE DURANGO STOPPED SAFELY. I WAS SHOCKED TO SEE THE TREAD TOTALLY SEPARATE FROM THE SIDEWALL (3 TOTAL PCS 1 EA SIDEWALLS AND 1 TREAD). I WENT TO GOODYEAR THEY SAID I PICKED UP A NAIL OR SOMETHING CAUSING A FLAT. I'M SORRY BUT I HAVE HAD FLATS IN THE PAST. WHEN YOU PICK UP SOMETHING AND GET A FLAT YOU LOOSE AIR PRESSURE AND ARE ABLE TO SLOW DOWN AND FIX TIRE, NOT EXPLODE. I FILED A COMPLAINT WITH THE OHIO ATTY. GENERAL WHO PASSED IT TO THE BETTER BUSINESS BUREAU. THEY SAID THEY ARE JUST A MIDDLE MAN WITHOUT POWER TO RESOLVE. AT THIS POINT I WANT TO FILE A COMPLAINT AGAINST GOODYEAR TIRE. I WOULD LIKE 4 DIFFERENT TIRES I WOULD ALSO BE WILLING TO PAY FOR USED PORTION OF TIRES ( JUST WHAT IS USED NOT 75% GOODYEAR STD). WHEN THE TIRE EXPLODED IT ALSO CAUSED SOME MINOR DAMAGE I WOULD LIKE FIXED. I DO HAVE THE TIRE IN MY POSSESSION AND I AM ABLE TO SUPPLY ANYTHING YOU MIGHT NEED. I.E. TIRE, PICTURES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051469January 1, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I WAS TRAVELING AT 25 MPH AND APPROX. 100 FEET BEHIND OTHER CARS WHEN SOMEONE ABOUT 10 CARS AHEAD MADE A HARD STOP CAUSING EVERYONE BEHIND THEM TO DO THE SAME. I HEARD AT LEAST THREE CARS TIRES SCREACHING TO A STOP IN FRONT OF ME. WHEN I APPLIED MY BRAKES IN MY 2002 DODGE DURANGO WITH BRAKE PEDAL PUSHED DOWN AS FAR AS IT WOULD GO AND AS HARD AS I COULD THE TRUCK SLOWED TO ABOUT 5 MPH WITH EVERYTHING LOOSE IN THE TRUCK FLYING FOWARD, BUT THE TRUCK DID NOT STOP. FOR THE LAST 30 FEET IT JUST KEPT GOING AT 5 MPH AND I HIT THE REAR OF OF A 97 HONDA ACCORD. THE TIRES NEVER LOCKED UP OR DID I FEEL ANY ANTI-LOCK PULSATION IN THE BRAKE PEDAL AS I HAVE ON OTHER VEHICLES. I HAD NO CONTROL IN THIS ACCIDENT. IF I HAD NOT HAD 4 WHEEL ANTI-LOCK BRAKES I WOULD HAVE BEEN ABLE TO STOP. SOMETHING IS WRONG WITH THE BRAKING SYSTEM ON THIS TRUCK! BUT THE DEALER SAID EVERYTHING WAS NORMAL. PEOPLE ARE GOING TO BE KILLED IF THIS PROBLEM IS NOT DEALT WITH. THE HONDA I HIT SUFFERED HEAVY DAMAGE BECAUSE OF THE HEIGHT DIFFERANCE IN BUMPERS. MY TRUCK WAS NOT AS BAD. MY AUTO INSURACE RATE WILL BE GOING UP FROM WHAT I BELIEVE I COULD NOT HAVE PREVENTED. THANK GOODNESS NO BODY WAS HURT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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