Dodge Durango Complaints (2003)

339 consumer complaints on file.

#10102587December 10, 2004
WHEELS, TIRES
THE FRONT TIRE ON MY DODGE DURANGO IS MESSED UP. IT GETS STUCK SOMETIMES WHEN I'M TRYING TO TURN. THE SHOP THAT I TOOK IT TO SAID THAT THE BALL JOINT IN THE FRONT TIRE IS BAD. THEY TOLD ME THAT THEY HAVE HEARD OF A LOT OF DURANGOS THAT WERE HAVING THE SAME PROBLEMS. THEY ALSO SAID THAT MY TIRES ARE BEING WORN DOWN BECAUSE OF THE TURN OF THE WHEEL. I HAD TO BUY A WHOLE NEW SET OF TIRES ALSO. IT WAS VERY EXPENSIVE FOR ALL THE THINGS I HAD TO HAVE DONE. I SAW A WEBSITE ABOUT IT SO I DECIDED TO REPORT MINE. SOMETHING NEEDS TO BE DONE BEFORE SOMEBODY GETS KILLED. PLEASE RECALL THESE VEHICLES SO THE WORLD WON'T LOSE ANY OF IT'S PRECIOUS LIFE. MY KIDS LIVES ARE VERY IMPORTANT TO ME, AND I DON'T WANT TO LOSE THEM BECAUSE OF A FAULTY PART IN MY CAR. PLEASE CONSIDER THE FACTS ABOUT TAKING HUGE RISKS BY NOT GETTING ALL THESE DURANGOS FIXED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102590December 10, 2004
SUSPENSION:FRONT, WHEELS
WHEN DRIVING MY 2003 DURANGO AT TIMES IT FEELS LIKE THE FRONT WHEELS ARE LOCKING UP AND THE TRUCK BEGINS SHAKING BADLY. I HAVE HAD IT IN THE DEALERSHIP AND THEY SAY THEY CAN'T FIND ANYTHING WRONG. I ALSO HAVE BEEN HEARING STRANGE NOISE FROM THE FRONT RIGHT RIGHT TIRE WELL. ALSO, MY GLOVEBOX STARTED HANGING DOWN AND WHEN I ASKED THE DEALERSHIP TO FIX IT THEY CHARGED ME AND TOLD ME THAT THE WARRANTY WOULD NOT COVER IT. WE DON'T USE THE GLOVE BOX, SO THE PROBLEM WAS NOT CAUSED BY MISUSE. AT 20,000 MILES THE WARRANTY SHOULD HAVE COVERED THE PROBLEM BECAUSE IT IS OBVIOUSLY A DEFECTIVE PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102347December 8, 2004
AIR BAGS:FRONTAL
I BOUGHT A 2003 DURANGO FOR MY DAUGHTER IN APRIL, 2004 FROM HERTZ CAR SALES. LAST SATURDAY MORNING SHE WAS DRIVING HOME WITH TWO OTHER PASSENGERS IN THE CAR AND SHE HIT A LIGHT POLE. I WOULD GUESS THAT THEY HIT AT ABOUT 35 MPH. THE IMPACT STOPPED THE CAR PRETTY SUDDENLY. SHE WAS WEARING HER SEAT BELT, BUT THE OTHER TWO WEREN'T. THE AIRBAGS NEVER WENT OFF. THE PERSON IN THE PASSENGER SIDE ALMOST BROKE THRU THE WINDSHIELD. HE HAD A CONCUSSION, NEEDED STITCHES AND BROKE HIS HIP ON THE DASH. I EXPECT THAT TO BE THE GREATEST LIABILITY. THE BUMPER IS BENT WAY BACK. THE REPAIR IS IN EXCESS OF $10K, BUT MY DAUGHTER IS AFRAID THE AIRBAGS DON'T EVEN WORK. WHAT CAN WE DO? *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10101998December 2, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKING BRAKE PEDAL PULSATED. VEHICLE WAS TAKING TO THE DEALE, AND DEALER REPLACED BOTH FRONT ROTORS. CONSUMER WAS CONCERNED THAT BOTH ROTORS WORE OUT PREMATURELY AT 16,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100538November 25, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I PURCHASED A USED 2003 DODGE DURANGO IN MARCH 2004 WITH 21,448 MILES FROM ENTERPRISE RENT A CAR. ON 9/24/04 I TOOK THE VEHICLE TO SHEEHY DODGE IN UPPER MARLBORO, MD FOR A CHECK ENGINE LIGHT PROBLEM. THE CODE WAS P0440, WHICH IS FOR A GENERAL EVAPORATION SYSTEM FAILURE AND THEY REPLACED THE PURGE SOLENOID. ON 9/30/04 I TOOK THE VEHICLE BACK TO SHEEHY, AS THE CHECK ENGINE LIGHT CAME BACK ON. SHEEHY'S ADVISOR CONTACTED ME LATER THAT DAY AND SAID THE LIGHT WAS NOT ON AND THERE WERE NO TROUBLE CODES DISPLAYED, (THE LIGHT WAS ON WHEN I ARRIVED AT SHEEHY THAT MORNING). I WAS TOLD IF THE LIGHT CAME BACK ON TO BRING IT STRAIGHT BACK, WHICH I DID AGAIN ON 10/6/04. THIS TIME THE SAME CODE CAME UP AS THE FIRST VISIT, P0440 AND THEY REPLACED THE L.D.P. LEAK DATEC PUMP. THEN AGAIN ON 11/8/04 THE LIGHT CAME BACK ON AGAIN AND I TOOK IT BACK TO SHEEHY. THIS TIME THE CODE WAS ALSO FOR AN EVAPORATION LEAK AND THEY REPLACED THE GAS CAP. ON 11/23/04 THE CHECK ENGINE LIGHT CAME ON AGAIN. I HAVE ANOTHER APPOINTMENT SCHEDULED WITH SHEEHY ON FRIDAY, 11/26/04 TO FIND OUT WHAT THE PROBLEM IS AGAIN. DURING THIS PERIOD, I HAVE DRIVEN APPROXIMATELY 500 MILES, AS MY COMMUTE TO WORK IS ONLY 2 MILES. I AM AT MY WITS END RIGHT NOW, AS THIS WILL BE MY 5TH TIME IN TWO MONTHS THAT THIS CHECK ENGINE LIGHT HAS COME ON. I WOULD LIKE TO KNOW HOW MANY OTHER 2003 DODGE DURANGO'S ARE EXPERIENCING THIS SAME PROBLEM AND HOW MANY MORE TIMES I CAN BE EXPECTED TO HAVE TO RETURN TO DODGE SERVICE FACILITIES BEFORE THIS PROBLEM WILL BE PERMANENTLY CORRECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101568November 23, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
DURANGO BALL JOINT FAILURE TWICE. REPLACED BALL JOINT, STEERING RACK WITH TIE ROD END. *BF *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097229November 17, 2004
STRUCTURE
THE VEHICLE JERKED AND VIBRATED WHILE DRIVING IT. THIS OCCURRED WHEN IN STOP AND GO TRAFFIC. THE VEHICLE HAS BEEN TESTED AND DRIVEN BY THE DEALER AND THE MANUFACTURER WHO STATED IT WAS NORMAL. *JB *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099812November 10, 2004
AIR BAGS:FRONTAL
CONSUMER WAS INVOLED IN FRONTAL COLLISION WHEN AIRBAG FAILED TO DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10098246November 4, 2004
ELECTRICAL SYSTEM, TIRES, EQUIPMENT
I HAD A PROBLEM WITH MY BALLJOINTS ON MY 2003 DODGE DURANGO AND THEY FIX IT. BUT THEY DIDNT FIX MY TIRE STUD . WHEN THE BALLJOINT CAME APART THE WHOLE TIRE CAME OFF AND BROKE MY STUDS AND I TOLD THEM AND THEY DIDNT FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099457November 1, 2004
AIR BAGS
VEHICLE SWERVED TO AVOID A DISABLE CAR IN THE MIDDLE LANE, SPUN IN A FULL CIRCLE AND THE AIR BAG HAD NO FRONT SENSORS TO DEPLOY THE BAG. *BF THE CONSUMER STATED SHE PAID ADDITIONAL MONEY TO HAVE SIDE AIR BAGS ON THE VEHICLE, HOWEVER UPON EXAMINING THE VEHICLE, IT WAS DISCOVERED THERE WERE NO SIDE AIR BAGS, THE TECHNICIAN ALSO FOUND THERE WERE NO FRONT SENSORS IN THE VEHICLE TO DEPLOY THE AIR BAGS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10096458October 26, 2004
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES, EQUIPMENT
UNRESOLVED COLLAPSING GAS TANK, GAUGE STICKS READING THREE-QUARTERS OF A TANK OF FULL, REGARDLESS OF HOW MUCH GAS IS ADDED TO THE TANK. IN ADDITION, THE DOOR LOCKS LOCK OFF AND ON INTERMITTENTLY FROM TIME TO TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096294October 24, 2004
AIR BAGS:SIDE/WINDOW, AIR BAGS, EQUIPMENT ADAPTIVE/MOBILITY
THE FRONT AND SIDE CURTIN AIRBAGS FAILED TO DEPLOY IN A ACCIDENT ON 8/8/04 I WAS THE PASSENGER IN A 2003 DODGE DURANGO R/T IN LOS ANGELES, CALIFORNIA AT ABOUT 6 PM. THE DRIVER DIVERTED THE CAR FROM A REAR END CULISION WITH A DISABLED OUT THAT WAS STOPPED IN THE #2 LANE 0F THE 101 EAST WHEN THE DRIVER AVOIDED HIT THE CAR. THE DURANGO WENT IN TO A CIRCUL SERVIED TO THE RIGHTT MISSING THE STOPED CAR, THEN AT A RATE OF SPEED APX. 60 TO 65 MPH OUR DURANGO COLLIDED WITH THE CENTER DIVIDER ON THE EAST BOUND 101 FREEWAY HEAD ON WITH IMPACT THAT CAUSED MAJOR FRAME DAMAGE TO THE SUV AND SENDING US IN TO ON COMMING TRAFFIC. THE SUV AT THAT POINT CAME TO STOP ON THE RIGHT SHOULDER OF THE EAST 101WITHOUT HAVING HIT ANYOTHER CARS. PON THE SUV BE TOWED INTO THE AUTO BODY SHOP, CYNTHIA COHAN AND I RELIAZED ALONG WITH THE BODY SHOP OWNER THAT THE FRONTAL AIR BAG DIDN'T DEPLOY NOR DID THE SIDE AIR BAG CURTIN.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10097039October 18, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING, THE VEHICLE STALLED. THE CONSUMER MANAGED TO PULL OVER AND RESTART THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096832October 14, 2004
TIRES, TIRES:SIDEWALL
THE REAR PASSENGER AND REAR DRIVER SIDE TIRES HAD TREAD SEPARATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093921October 11, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY WIFE WAS DRIVING ON THE HIGHWAY, AND NOTICED THAT OUR 2003 DODGE DURANGO WAS PULLING TO THE RIGHT. 10 MINUTES LATER, THE LOWER BALL JOINT COMPLETELY SEPARATED, THE UPPER BALL JOINT SNAPPED OFF, THE AXLE SEPARATED AND THE WHEEL FELL OFF WHILE MAKING A LOW SPEED RIGHT HAND TURN. THE DURANGO THEN CONTINUED TO STEER TO THE RIGHT AND INTO A PARKED CAR, TOTALING THE PARKED VEHICLE. THE DURANGO PUSHED THE PARKED CAR INTO A WALL. SO FAR, NOTHING HAS BEEN DONE TO FIX THE FAILURE, AND MY DODGE DEALER IS GIVING ME A HARD TIME ABOUT WARRANTING THE PART AND SUBSEQUENT DAMAGE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10095095October 5, 2004
ENGINE AND ENGINE COOLING:ENGINE, EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHILE APPLYING BRAKES VEHICLE CONTINUED TO STALL. AS A RESULT, THE VEHICLE LOST POWER. DEALER STATED THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM.*AK THE CONSUMER CAME TO A STOP TO LET ONCOMING TRAFFIC PASS. THE CONSUMER PUT FOOT ON THE ACCELERATOR AND NOTICED THE VEHICLE HAD STALLED WITH NO WARNING WHILE THE HEADLIGHTS WHERE STILL ON. ON OTHER OCCASIONS HEADLIGHTS WOULD DIM AND THEN GET BRIGHTER AS THE VEHICLE SPIT AND SPUTTERED FOR 15 SECONDS. THE CONSUMER HAD 4 CO-PILOTS INSTALLED AND WAS NOT ABLE TO HOLD THE RECORDINGS. THE VEHICLES LEFT FRONT SPEAKER WAS NOT WORKING. THE REAR HATCH LIGHT WILL NOT STAY IN BECAUSE THE RETAINER CLIPS BROKE. THE VEHICLE HAD AN OIL LEAK. THE TRANSMISSION IS NOT SHIFTING PROPERLY IN THE VEHICLE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091206September 17, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PREMATURE WEAR OF UPPER BALL JOINTS. REPLACED AT 41,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091008September 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I PURCHASED THE VEHICLE IN FEBRUARY OF 2003. THE VEHICLE WAS NEW WITH LESS THAN 100 MILES. AT APPROXIMATELY 15000 MILES THE VEHICLE BEGAN MAKING A RUBBING NOISE WHENEVER DRIVEN OVER ANY BUMP. TOOK VEHICLE IN TO DEALER AND HE INFORMED ME THAT IT WAS THE UPPER BALL-JOINTS. HE THEN PROCEEDED TO ORDER THE WRONG PART. AFTER A WEEK THE CORRECT PART FINALLY GOT INSTALLED AND THE NOISE WAS NO LONGER PRESENT. DODGE FROM TOP TO BOTTOM HAS LOST MY CONFIDENCE NOT TO MENTION MY BUSINESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090766September 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES VIBRATE/SHUDDER WHEN SLOWING DOWN AT AROUND 40 MPH. FIRST SERVICED AT 10130 MILES. RESURFACED ROTORS AND REPLACED FRONT PADS. SERVICE NOTED THERE WAS A TSB FOR VIBRATION BUT NO RECALL YET. BACK TO SERVICE FOR SAME PROBLEM AT 17619 MILES. REAR ROTORS WARPED AND BOTH WERE CUT. THIRD TIME BACK FOR SAME PROBLEM AT 21127 MILES WHEN I ALSO TOOK MY DURANGO IN FOR REAR HATCH DOOR NOT LOCKING. THEY NOTED THE PROBLEM WITH THE BRAKES AGAIN BUT I WAS INSTRUCTED TO TAKE BACK TO ORIGINAL DEALER SINCE THEY WERE FIRST TO WORK ON THE BRAKE PROBLEM. I HAVE NOT MADE IT BACK TO THE ORIGINAL DEALER FOR THE 3RD TIME FOR REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089932August 27, 2004
SUSPENSION:FRONT
WHILE DRIVING VEHICLE PULLED TO THE LEFT. THE STEERING WAS LOOSE. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT THE VEHICLE NEEDED A FRONT END ALIGNMENT. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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