Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11278010November 4, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FOR WEEKS MY 2013 DURANGO SXT WON'T LOCK WHEN PRESSING THE KEY FOB AND SOMETIMES WHEN I UNLOCK THE CAR, THE HORN GOES OFF SEVERAL TIMES, AS IF I'M LOCKING THE CAR. I'VE REPLACED THE BATTERY IN THE FOB, SO NOT SURE WHY IT'S NOT WORKING PROPERLY. MY LIFTGATE LOCK STOPPED WORKING FOR A MONTH AND RECENTLY STARTED WORKING. MY CHECK ENGINE LIGHT IS ON AND THE CAR RANDOMLY HAS A DELAY IN STARTING. I'M READING THAT IT COULD BE A FUEL PUMP RELAY AND THE 2013 DURANGO HAS A RECALL FOR IT, BUT MY VIN ISN'T INCLUDED IN THE RECALL EVEN THOUGH IT HAD A TIPM RECALL THAT WAS REPAIRED, WHICH IS CLOSELY ASSOCIATED WITH THE FUEL PUMP RELAY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278026November 4, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE ALTERNATOR. THE CONTACT WAS INFORMED THAT THE ECM BOARD WAS FAULTY DUE TO THE DAMAGE ON THE VOLTAGE REGULATOR. THE FOLLOWING DAY, WHILE THE CONTACT'S WIFE WAS PULLING OUT OF THE PARKING LOT, THE VEHICLE'S ELECTRICAL SYSTEM BEGAN TO SHOW SIGNS OF A LOW BATTERY. SHORTLY AFTER, THE VEHICLE SHUT OFF DUE TO A DEAD BATTERY. THE VEHICLE WAS TOWED TO BARBERA AUTOLAND (LOCATED AT 7810 ROOSEVELT BLVD, PHILADELPHIA, PA 19152, 215-309-8670) WHERE IT WAS DIAGNOSED THAT THE ECM BOARD FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 68047300. THE MANUFACTURER CONTACTED THE DEALER WHO STATED THAT THE RECALL PART WAS REPLACED AND THE ECM BOARD WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277584November 1, 2019
SEATS
THE VEHICLE WAS STATIONARY, PARKED IN A GARAGE OVERNIGHT WHEN THE HEAD RESTRAINT PARTIALLY DEPLOYED. UPON TOUCHING THE HEADREST TO INVESTIGATE THE HEAD RESTRAINT FULLY DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271458October 28, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING AND BRAKING FOR A STOP SIGN AND THE VEHICLE STARTED TO JOLT. I PULLED IN TO THE GARAGE AND THE VEHICLE SHUT OFF ON ITS OWN. I WENT TO RESTART IT AND IT WOULD TURN OVER BUT WOULD NOT START. I TRIED AGAIN LATER THAT NIGHT, AND IT STARTED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270171October 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM OF VAN NUYS (LOCATED AT 6110 VAN NUYS BLVD, VAN NUYS, CA 91401, 818-868-5777) WHERE IT WAS DIAGNOSED THAT THE EXHAUST VALVE WAS NOT PLACED PROPERLY ON THE HEAD AND THE HEAD NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONTACTED THE DEALER; HOWEVER, THE FINAL DECISION WAS THAT THE REPAIR WAS THE CONTACT'S OBLIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270313October 22, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FOR THE PAST 2 WEEKS MY DURANGO HAS BEEN SHUTTING OFF WHILE DRIVING LATEST INCIDENT 60MPH ON THE HIGHWAY. THE VEHICLE HAS RESTARTED EACH TIME SO FAR. I LOOKED UP A RECALL 15V115000, 14V-530. THESE BOTH STATE THEY ARE NOT FOR MY VEHICLE BY VIN, HOWEVER BY YEAR IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266742October 7, 2019
ELECTRICAL SYSTEM
I HAD COME TO A COMPLETE STOP AT THE TRAFFIC LIGHT ON HHWY 138 ON JONESBORO ROAD IN UNION CITY, GA. ON OCT. 4, 2019 VEHICLE ELECTRICAL SYSTEM SHUTDOWN IN FRONT OF A BUSY INTERSECTION. THIS IS THE SECOND OCCURRENCE LAST REPORT FILED IN JULY 2019 IN MOBILE, AL. I HAD TO DIRECT TRAFFIC AWAY FROM TURN LANE TO KEEP FROM GETTING HIT I WAS TRAVELING ALONE THAT DAY UNTIL THE POLICE GOT THERE. UNION CITY POLICE DEPT WAS CALLED TO HELP PUSH ME OUT THE STREET TO THE NEAREST PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266776October 7, 2019
ELECTRICAL SYSTEM
PRIOR A FEW YEARS AGO RECALL ON FUEL PUMP RELAY SAME PROBLEM AGAIN. ALREADY FILED REPORT IN SYSTEM. TRUCK SHUT DOWN AT TRAFFIC LIGHT SYSTEM FAILURE. I WAS STOPPED AT THE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266494October 5, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE HAS SHUT OFF WHILE DRIVING A FEW TIMES. HAD TO START IT BACK UP. ONCE, IT SHUT OFF THEN TURNED RIGHT BACK ON. NO LIGHTS ON, WARNINGS NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265603October 2, 2019
SEATS
WHILE DRIVING, MY HEADREST SUDDENLY DEPLOYED AND GAVE MY HEAD A JOLT AND LEFT ME WITH NECK PAIN AND DISCOMFORT IN MY SHOULDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256908September 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER DRIVING AND STOPPING THE VEHICLE, THE CONTACT OBSERVED SMOKE COMING FROM THE HOOD ON THE FRONT PASSENGER SIDE. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE ENGINE COMPARTMENT WAS ENGULFED IN FLAMES THAT REACHED APPROXIMATELY TWENTY FEET HIGH. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. FIRE REPORT NUMBER: [XXX] WAS FILED. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,000. *DT *AS *DT CONSUMER STATED I STOPPED THE VEHICLE IN FRONT OF MY HOME ON HAMPDEN ST, AND NOTICED A PUFF OF SMOKE FROM THE FRONT PASSENGER SIDE HOOD. I THEN SHUT CAR OFF AND PROCEEDING TO EXIT THE VEHICLE AND OPEN THE HOOD. WHEN I DID THAT, LARGE FLAMES SHOT OUT FROM THE PASSENGER SIDE FRONT END. I IMMEDIATELY CALLED 911. CONTACT STATED 2 WEEKS BEFORE, OIL CHANGE WAS THE ONLY SERVICE DONE TO THE VEHICLE. VEHICLE WAS TOWED BY TALLY'S TOW COMPANY AND DEEMED A TOTAL LOSS. THE CAR IS CURRENTLY BEING HELD AT INSURANCE AUTO AUCTION.*JB*DT *TR *DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11256309September 18, 2019
ELECTRICAL SYSTEM
WIFE DROVE VEHICLE WITH NO ISSUE, AND AFTER ARRIVING HOME - WITH 3 CHILDREN IN THE VEHICLE; WHILE STATIONARY (IN PARK) & VEHICLE RUNNING (WHILE KIDS FINISHING WATCHING A VIDEO), SHE HEARD A 'TERRIBLE SQUEELING SOUND'; SHE SEQUENTIALLY CLOSED SUNROOF, TURNED OFF A/C, AND LOWERED SOUND LEVEL OF STEREO - SOUND PERSISTED. SHE TURNED CAR OFF, THEN BACK ON - SMOKE BEGAN TO BELLOW OUT OF THE ENGINE COMPARTMENT. A FIRE EXTINGUISHER WAS DISCHARGED THROUGH GRILL AREA BY A FAMILY MEMBER (WHO IS A CERTIFIED EMT/FIRE FIGHTER, IF THAT MATTERS), WHO DID NOT WANT TO OPEN THE HOOD. I ARRIVED ~15 MINUTES LATER, AND OPENED THE HOOD AND THE ALTERNATOR WAS CLEARLY SMOKING, AND THE SERPENTINE BELT WAS DISCOLORED ON THE ALTERNATOR PULLEY. CALLED AUTO SERVICE FOR TOW. WHEN WRECKER ARRIVED, I ATTEMPTED TO PUT CAR IN NEUTRAL, BUT NO ACTUATION OF THE SHIFTER WOULD WORK - AS NO POWER; TOW SERVICE HAD TO USE THE BYPASS. VEHICLE TAKEN TO DEALERSHIP. I DID SOME CURSORY RESEARCH ON THIS PHENOMENON, FOUND AN OUTSTANDING RECALL FOR THIS ISSUE (T36); I CALLED FOLLOWING DAY TO MAKE RECALL CLAIM. FCA "SPECIAL INVESTIGATOR" DID AN INVESTIGATION ON 9/10, I HAVE NOT HEARD FROM THEM - AND I HAVE CALLED NO FEWER THAN 4 TIMES INQUIRING. DEALERSHIP SERVICE MANAGER INFORMED ME LATE YESTERDAY HE RECEIVED APPROVAL TO PERFORM WORK ON THE TWO (2) OUTSTANDING RECALLS ON VEHICLE, BUT NOT COVERING DAMAGE DUE TO THE FIRE - AT LEAST THAT IS WHAT WAS RELAYED TO ME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11256528September 18, 2019
UNKNOWN OR OTHER
MY VEHICLE WILL SHUT OFF WHILE DRIVING, SOMETIMES IT WILL START RIGHT BAVK UP AND SOMETIMES IT WON'T. WHEN IT DOESN'T TURN ON AGAIN, I HAVE TU OULL TO THE SIDE OF THE ROAD WHICH MAKES IT DIFFICULT SOMETIMES BECAUSE THE STEERING WHEEL GETS HARD. I TOOK IT TO MY MECHANIC AND HIS COMPITER WILL SHOW NOTHING IS WRONG WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256121September 17, 2019
ENGINE
ENGINE MADE TICKING NOISE WHEN RUNNING ON EVERY SURFACE. PROBLEM DIAGNOSED AS ROCKER FAILURE. THE CONSUMER STATED BOTH RIGHT SIDE CAM SHAFTS AND ALL ROCKER ARMS WERE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS UNDER THE EXTENDED WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255467September 14, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY REPLACED TO EXTERNAL POSITION. VEHICLE NOW WILL NOT START AT TIMES, STARTS AND DIES. REPLACED BOTH GUEL PUMPS A MONTH AGO AND STILL PROBLEMS. RELAY IS NOT SWITCHING ON BUT TESTS UT IS GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253702September 6, 2019
AIR BAGS, SEATS
VEHICLE WAS STATIONARY IN MY DRIVEWAY, I WAS SITTING IN THE DRIVER SEAT. VEHICLE WAS RUNNING, BUT IN "PARK", DRIVER'S DOOR OPEN. MY HUSBAND REACHED IN FROM OUTSIDE TO HUG ME GOODBYE, AND THE DRIVER'S SIDE HEADREST POPPED OPEN. POWERFUL ENOUGH TO MOVE MY HEAD FORWARD, BUT NOT POWERFUL ENOUGH TO CAUSE PAIN OR INJURY. WE TRIED TO PUT IT BACK TOGETHER (NOT REALIZING THAT THERE WAS AN AIRBAG IN THERE), AND WERE UNSUCCESSFUL. I DROVE APPROXIMATELY 4 MILES TO WORK AFTERWARDS, ADJUSTING THE SEAT A BIT SO AS NOT TO IMPEDE MY POSTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253605September 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY VEHICLE IS RUNNING PROPERLY AFTER WRONG RECALL WAS PUT IN ON AUGUST 1 2019 WHICH WAS THE PCM AND ON AUGUST 2 2019 THEY PUT IN THE ACCURATE RECALL AN ALTERNATOR THAT WENT OUT WHILE DRIVING STARTED SMOKING ON AUG 27 2019 WENT BACK ON AUG 23 WHEN BATTERY LIGHT CAME ON SERVICE ADVISOR SAID IT WASN'T BATTERY OR ALTERNATOR BUT PCM ONE SERVICE MANAGER SAW ERROR AND ENDED UP CALLING CORPORATE TO GET FIXED GOT TRUCK BACK ON AUG 30 TO HAVE AN HOUR LATER SERVICE ENGINE LIGHT COME ON HAD TO BRING TRUCK BACK ON AUG 31 TO FIND OUT ITS THE CATALYST MESSED UP AND ALSO CUSTOMER INFORMATION HAS BEEN CHANGED TO A NEW OWNER NOT ME MY VEHICLE ISN'T RUNNING GOOD AT ALL I TRULY NEED HELP PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253336September 5, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE DRIVER WAS CONCERNED ABOUT HER SAFETY THE CONTACT WAS CONCERNED THAT THE ALTERNATOR MAY HAVE FAILED WHILE DRIVING AT APPROXIMATELY 70 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. GARBER CHRYSLER DODGE JEEP RAM LOCATED AT 5330 BAY RD, SAGINAW, MI 48604, (989)399-8550, WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED BUT WAS STILL PENDING. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED ONCE BEFORE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,880. CONSUMER STATED THE ISSUE WAS A FAILED IGNITION SWITCH. THAT SHOULD BE INVESTIGATED BECAUSE IT FAILED WITHOUT WARNING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252996September 3, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE IS STATIONARY. VEHICLE SOMETIMES CRANKS BUT WILL NOT START. HAPPENS PERIODICALLY. CANNOT HEAR FUEL PUMP RUNNING BEFORE ENABLING START SEQUENCE. MUST TURN IGNITION OFF AND WAIT A FEW MINUTES BEFORE ATTEMPTING TO RESTART. USUALLY STARTS ON THE SECOND OR THIRD TRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252700September 1, 2019
STEERING, UNKNOWN OR OTHER
THIS CAR WILL COMPLETELY LOSE POWER RANDOMLY. IT WILL WILL SHUT OFF AND TURN BCK ON ALL BY ITSELF OR IF IT SHUTS OFF I CAN BARELY TOUCH THE KEY FOB AND IT WILL TURN BCK ON WITHOUT EVEN TURNING THE KEY!! SOMETIMES I HAVE TO PUT IT IN NEUTRAL AND TURN IT OFF AND BACK ON. THIS VEHICLE IS VERY DANGEROUS, UNPREDICTABLE, UNRELIABLE. HAVE TAKEN IT TO FEW MECHANICS WHO WON'T EVEN WORK ON IT CUZ THEY CAN NOT PIN POINT THE PROBLEM. I HVE TAKEN IT TO DEALERSHIP AND THEY COULD NOT FIND ANYTHING EXCEPT FOR A CODE FOR SIRIUS RADIO SUBSCRIPTION , REALLY ! THEY EVEN KEPT IT OVER NITE AND IT WOULDN'T ACT UP FOR THEM. PLEASE FIGURE THIS OUT... CLEARLY THIS VEHICLE HAS ISSUES IF MORE THAN ONE COMPLAINT IS BEING REPORTED. I FEEL LIKE I HVE A GHOST CAR. PLEASE FIGURE THIS OUT. IT IS DANGEROUS WHEN MY CAR DOES THIS ON FREEWAY. DOES IT GOING 10MPH....I CAN BE PULLING INTO MY DRIVEWAY AT HOME & PUT IT IN PARK AND BAH JUST TURNS OFF ON IT'S OWN FOR ME. ANYTIME AT DIFFERENT SPEEDS WHENEVER IT WANTS, IT SHUTS OFF AND COMES BACK ON ALL ON ITS OWN. PLEASE FIGURE THIS OUT. THIS CAR IS NOT WORTH THE AMOUNT OF LIVES THAT CAN BE LOST...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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