Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10749898August 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 35 MPH APPROACHING A CURVE, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, BACK, AND SPINE WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10749392August 18, 2015
ENGINE
I HAVE BEEN BATTLING WITH MY 2004 DODGE DURANGO 5.7L HEMI FOR YEARS NOW. EVERY TIME IT WOULD RAIN HEAVY, MY VEHICLE ACTED AS IF IT WERE GOING TO DIE. IT WOULD GET VERY JUMPY, AND I FELT LIKE I HAD TO FIGHT IT TO KEEP GOING. IF I GOT STOPPED BY A LIGHT OR STOP SIGN, IT WAS HORRIBLE. MY ENGINE LIGHT WOULD COME ON AND SOMETIMES STAY ON FOR A DAY OR TWO. I BROUGHT IT TO DIFFERENT MECHANICS WHO COULD ONLY FINE A CYLINDER MISFIRE WHEN THE ENGINE LIGHT WAS ACTUALLY STILL ON. IT SEEMED LIKE IT ALWAYS WENT OFF AS SOON AS I WAS ABLE TO GET IT TO THE MECHANIC. THE MECHANICS WERE NOT ABLE TO RECREATE THE PROBLEM I WAS HAVING IN ORDER TO VIEW WHAT THE VEHICLE WAS DOING. I HAD NUMEROUS PLUGS CHANGED AND NOTHING HELPED. IT HAS SINCE GOTTEN WORSE, YET NO ONE CAN FIGURE IT OUT. IT NOW HAPPENS IF I TAKE IT TO THE CAR WASH. THEY ARE NOT ABLE TO START IT AFTER IT COMES OUT. THEY HAVE TO TRY A FEW TIMES BEFORE THEY CAN GET IT GOING. I DECIDED TO DO MY OWN RESEARCH TO SEE IF THERE ARE ANY OTHERS OUT THERE WITH THIS ISSUE. I WAS SURPRISED TO FIND ALL THE INFORMATION I DID AND YET NO MECHANIC CAN FIND A SOLUTION. I CAME TO READ ABOUT THE HYDROLOCK ISSUE ON THIS MODEL. AFTER READING ALL THESE COMPLAINTS BY EVERYONE ELSE, I CAN'T BELIEVE THERE WOULDN'T BE A RECALL ON THIS! I HAVE LIVED WITH THIS ISSUE FOR AT LEAST 3 YEARS DREADING EVERY TIME IT RAINS HEAVY. IT MAKES ME PANICKED TO DRIVE MY VEHICLE IN ANY RAIN KNOWING THE OUTCOME OF ALL THESE OTHER PEOPLE. I CAN'T BELIEVE THAT DODGE JUST LET THIS GO ON, ESPECIALLY AFTER ALL THE COMPLAINTS. I HAVE 190,000 MILES ON IT NOW, IT IS FULL OF RUST (WHICH IS ANOTHER ISSUE THAT SHOULD HAVE BEEN RESOLVED...I HAVE SEEN SO MANY DURANGOS WITH RUST ON THE BACK DOOR BY THE CHROME ABOVE THE LICENSE PLATE. IT STARTS OUT AS BUBBLING AND JUST RUSTS AWAY INTO BIG HOLES), AND THERE IS NO POINT TO REPLACE THE ENGINE. THIS ISSUE SHOULD BE ADDRESSED BY DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749553August 18, 2015
AIR BAGS
I AM MERELY REACHING OUT TO YOU DUE TO CONTINUOUS ADS ABOUT RECALLS ON MY PARTICULAR MAKE OF AUTOMOBILE. I WOULD LIKE TO KNOW WHAT THE PROPER PROCEDURE WOULD BE TO GET THE HOUSING AND/OR AIRBAG REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749177August 17, 2015
AIR BAGS
WHILE OPERATING THE VEHICLE I NOTICED THE AIRBAG LIGHT HAD COME ON FOR NO REASON. I REMEMBERED THE NOTIFICATION TO CONTACT SOMEONE ABOUT THIS RECALL. I WAS ONLY A FEW MINUTES FROM HOME SO NOTHING SERIOUS HAPPENED. ALSO, TWO DAYS PRIOR TO DRIVING IT TODAY I HAD IT PARKED AT MY MOMS WHILE WE DROVE OUT OF TOWN, SO MAYBE THE EXCESSIVE HEAT HAD SOMETHING TO DO WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748080August 12, 2015
AIR BAGS
I HAVE CONTACTED DODGE ABOUT THE AIRBAG RECALL AND ALL THEY TELL ME IS THE PARTS ARE NOT AVAILABLE FOR THIS VEHICLE AND KEEP PUSHING BACK THE DATE THEY SAY IT WILL BE AVAILABLE. WHAT THE USE OF HAVING A VEHICLE THAT CAN POTENTIALLY BE DANGEROUS FOR MY FAMILY AND I THIS HAS BEEN GOING FOR A LITTLE WHILE NOW HOW ARE THEY NOT FORCE TO FIX ALL THE VEHICLES RIGHT AWAY. IS IT BECAUSE ITS AN AMERICAN VEHICLE AND NOT FOREIGN VEHICLE SMH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747400August 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE WARNING LIGHT ILLUMINATED, THE VEHICLE VIOLENTLY SHOOK AND STALLED. THE CONTACT DISCOVERED THAT THE COWL SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746926August 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746416August 5, 2015
ENGINE
WE PURCHASED A 2004 DODGE DURANGO SLT 4X4 SPORT UTILITY 4-DOOR ABOUT A YEAR AGO. WE NOTICED THAT WHEN WE WENT THROUGH A CAR WASH IT WOULD STALL OUT. IT PROGRESSIVELY GOT WORSE AND EVERY TIME IT RAINED IT WOULD STALL OUT. YESTERDAY (8/4/2015) IT STARTED TO MAKE A LOUD CLUNKY NOISE. THE ENGINE HYDRO-LOCKED AND WE NOTICED OIL DRIPPING ALL OVER. WE ARE LUCKY THAT THIS DID NOT HAPPEN WHILE WE WERE DRIVING OR SOMEONE COULD HAVE GOTTEN SERIOUSLY HURT OR EVEN WORSE KILLED. NOW WE HAVE A VEHICLE WE ARE STILL MAKING PAYMENTS ON AND CANT EVEN DRIVE. WE DONT HAVE THE MONEY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745286July 31, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744682July 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743971July 27, 2015
ENGINE
THE ENGINE HYDRO-LOCKED BREAKING 2 RODS AND BLOWING A HOLE THROUGH THE ENGINE BLOCK. CAUSED THE VEHICLE TO LOSE ALL POWER AND MY WIFE DROVE OFF OF THE ROAD. LUCKILY SHE DID NOT HIT ANYTHING OR GET INJURED. THE VEHICLE NEEDED AN ENGINE REPLACEMENT. THE LOCAL DODGE DEALERSHIP WAS FAMILIAR WITH THE ISSUE AS IT TURNS OUT TO BE VERY COMMON WITH THIS YEAR VEHICLE. THE WINDSHIELD DAM THAT DIRECTS RAIN WATER AWAY FROM THE ENGINE IS POORLY DESIGNED AND IT ALLOWS WATER TO FLOW RIGHT ONTO THE MOTOR. OVER TIME THE WATER RUSTS AND ROTS THE INTAKE MANIFOLD BOLTS EVENTUALLY ALLOWING THE WATER TO FLOW INTO THE ENGINE CAUSING HYDRO-LOCK. THIS IS AN ISSUE THAT CHRYSLER SHOULD HAVE TAKEN RESPONSIBILITY FOR BUT INSTEAD THEY HAVE NOT. MY WIFE COULD HAVE BEEN KILLED AND IT COST ME $6,000 TO REPLACE THE MOTOR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10744032July 27, 2015
ENGINE
MY 2004 DURANGO HAD SAT FOR 2 DAYS IN RAINY WEATHER. WHEN ATTEMPTING TO START THERE WAS A LOUD BANG OR CLUNK. I ATTEMPTED TO START IT AGAIN AND WHEN IT STARTED THERE WAS A LOUD TAPPING NOISE. I IMMEDIATELY SHUT IT OFF. I LOOKED AROUND AND UNDER THE CAR FOUND A PUDDLE OF OIL AS WELL AS 3 PIECES OF IRON ,1WITH A CHRYSLER SYMBOL MOLDED INTO IT. APPARENTLY THE ENGINE HYDRO LOCKED AND THREW A PISTON ROD THROUGH THE BLOCK. I HAD IT TOWED TO MY LOCAL MECHANIC AND HE VERIFIED THIS WAS THE CASE. CHECKING VARIOUS FORUMS THIS IS A COMMON PROBLEM WITH 04 DURANGOS WITH 5.7 HEMIS. MANY MANY INCIDENTS SOME WHILE DRIVING WERE REPORTED. WEAK ENGINE COMPONENTS AS WELL AS A POORLY DESIGNED WINDSHIELD COWL HAS CONTRIBUTED TO THE PROBLEM, WHICH CHRYSLER HAS DENIED. THIS IS A SAFETY ISSUE AS IT COULD HAPPEN AT ANY TIME AT ANY SPEED. I HOPE SOMETHING CAN BE DONE. DODGE SHOULD BE HELD ACCOUNTABLE FOR A POORLY DESIGNED ENGINE AND COWL. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736200July 24, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 50 MPH, THE VEHICLE MADE AN ABNORMAL RATTLING CHAIN SOUND. IN ADDITION, THE CONTACT SMELLED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER PART OF THE ENGINE BLOCK FAILED DUE TO A HOLE IN THE ROD. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743383July 24, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743412July 24, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 AND 15V313000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735326July 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734719July 17, 2015
ENGINE
WHEN WIFE STARTED VEHICLE SOUNDED LIKE HAMMERS IN ENGINE RESULTS WAS TOTAL ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734267July 15, 2015
ENGINE, ELECTRICAL SYSTEM
WHEN IT RAINS THE VEHICLE STARTS TO "CHUG". WHEN I APPROACH AN INTERSECTION/ STOP LIGHT OR ATTEMPT TO SLOW DOWN THE VEHICE WILL CUT OFF. I THEN HAVE NO POWER AND CAN NOT RESTART THE VEHICLE FOR SEVERAL MINUTES. LAST WEEK WHILE GOING TO CROSS THE HIGHWAY IN THE RAIN THE VEHCLE CUT OFF IN THE MIDDLE OF THE ROAD. I WAS ALMOST HIT BY ONCOMING TRAFFIC. I HAVE TAKEN IT TO 2 MECHANICS AND THEY CAN NOT FIND THE PROBLEM. IT HAS HAPPENED SEVERAL TIMES OVER THE YEARS BUT HAS GOTTEN MUCH WORSE. I HAVE JUST BEEN MADE AWARE OF THIS SITE TO FILE A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734019July 14, 2015
POWER TRAIN
MY 2004 DODGE DURANGO LIMITED 4X4 5.7 HEMI HAS EXPERIENCED THE SAME TRANSFER CASE ISSUES THAT MANY OTHER OWNERS HAVE EXPERIENCED. THE VEHICLE WILL RANDOMLY TRY TO SHIFT ITSELF INTO 4 WHEEL DRIVE LOW WITHOUT THE DRIVER CHANGING THE SWITCH FROM THE AWD TO THE 4LO POSITION. FORTUNATELY WE WERE MOVING SLOWLY WHEN IT OCCURRED BUT THIS COULD BE VERY DANGEROUS AT HIGHER SPEEDS AS ALL FOUR WHEELS LOCK UP AND THE VEHICLE CANNOT BE TURNED. AFTER READING ALL OF THE COMPLAINTS ABOUT THIS ISSUE I DECIDED NOT TO ATTEMPT TO HAVE IT REPAIRED AS MANY OWNERS HAVE STATED THAT DEALERS HAVE REPLACED VERY EXPENSIVE PARTS SUCH AS THE TRANSFER CASE, TRANSFER CASE SHIFT MOTOR, AND TRANSMISSION CONTROL COMPUTER WITHOUT THE PROBLEM BEING RESOLVED. I ELECTED TO DISCONNECT THE TRANSFER CASE WIRING HARNESS AS I WAS 1000 MILES AWAY FROM HOME ON VACATION WITH MY FAMILY AT THE TIME AND NEEDED TO DRIVE HOME SAFELY. IT HAS BEEN DISCONNECTED EVER SINCE THEN AND I AM AFRAID TO RECONNECT IT AS I AM AFRAID THAT I WILL LOSE CONTROL OF THE VEHICLE IF IT OCCURS AT A HIGHER RATE OF SPEED. IF I COULD BE SURE THAT THE DEALER COULD DEFINITELY CORRECT THE PROBLEM I WOULD CONSIDER PAYING TO HAVE IT FIXED, BUT IT IS EVIDENT THAT DODGE/CHRYSLER IS REALLY NOT SURE WHAT THE CAUSE OF THE PROBLEM REALLY IS AND IS JUST GUESSING AT THE PROPER REPAIRS. I BELIEVE THAT THIS SHOULD BE CONSIDERED FOR RECALL AS IT POSES A SERIOUS SAFETY CONCERN. I AM NOT SURE IF ANY SERIOUS ACCIDENTS OR DEATHS HAVE RESULTED FROM THIS ISSUE BUT IT SHOULD BE ADDRESSED BEFORE A FATALITY OR SERIOUS INJURY OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733629July 13, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES TO THE NECK AND THE DRIVER SUSTAINED AN INJURY TO THE RIGHT HAND. THE PASSENGER REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Dodge Durango