Dodge Durango Complaints (2011)

800 consumer complaints on file.

#11115125August 1, 2018
ELECTRICAL SYSTEM
THERE WAS A BURNING SMELL & SMOKE COMING FROM MY CAR. AFTER I TURNED THE CAR OFF IT WENT COMPLETELY DEAD. I HAD THE ALTERNATOR AND BATTERY REPLACED BY A LOCAL MECHANIC FOR $640. THE NEXT DAY THE CAR DIED ON ME AGAIN IN THE TURNING LANE OF A BUSY STREET AT 4PM. IT WOULD NOT TAKE A BOOST. I HAD TO WAIT 2 HOURS TO HAVE MY CAR TOWED TO A DODGE DEALER. THE ALTERNATOR WAS REPLACED AGAIN WITH A RECALL ALTERNATOR BUT IT WAS FOUND THE ALTERNATOR ALSO BURNED OUT THE PCM. I HAD TO PAY $700 TO HAVE THE PCM REPLACED. DODGE/CHRYSLER RECALL DEPT ASSURED ME I WOULD BE REIMBURSED FOR THE ALTERNATOR, BATTERY & PCM. IT HAS BEEN 2.5 MONTHS & NO REIMBURSEMENT. I HAVE SUBMITTED RECEIPTS 3 TIMES BY EMAIL & FAX. THIS IS THE 2ND RECALL ISSUE I HAVE HAD WITH THIS CAR. IN 2015 THE TPM & BATTERY WERE REPLACED. I WAS NOTIFIED BY PHONE OF A SUN VISOR LIGHT RECALL BY A LOCAL DODGE SERVICE CENTER IN MARCH BUT I WAS NOT NOTIFIED OF ANY OF THE MAJOR RECALLS WITH THE TPM, ALTERNATOR OR BRAKE BOOSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113275July 24, 2018
ELECTRICAL SYSTEM, ENGINE
THE ALTERNATOR CAUSES MY TRUCK TO STALL AT TIMES, AND NOT START AT OTHER TIMES, I HAVE GONE THROUGH TWO BATTERIES AS A RESULT OF THIS. IT HAPPENED LAST NIGHT WHILE DRIVING, I COULD TELL THAT IT WAS SLUGGISH, AND THIS MORNING WOULDN'T START, THEN, NEXT THING YOU KNOW, IT STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113364July 24, 2018
ELECTRICAL SYSTEM, INTERIOR LIGHTING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER (SWOPE CHRYSLER DODGE JEEP RAM, 1012 N DIXIE AVE, ELIZABETHTOWN, KY 42701) WAS CONTACTED AND STATED THAT THEY COMPLETED THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS WERE UNAVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). UPON LEAVING THE DEALER AND CONDUCTING HER OWN RESEARCH, THE CONTACT FOUND THAT THE RECALL REPAIR COULD NOT BE COMPLETED WITHIN THE 15 MINUTE TIME FRAME AFTER DROPPING OFF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE RECALL WAS STILL OPENED PER THE VIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110957July 12, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE DEALER (LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE, 8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87110) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110830July 11, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. IN ORDER TO AVOID A REAR END COLLISON, THE CONTACT SWERVED TO THE LEFT AND DROVE ONTO A GRASS MEDIAN. THE CONTACT STATED THAT THE BRAKE INDICATOR ILLUMINATED. THE CONTACT CALLED DEERY BROTHERS CHRYSLER DODGE JEEP RAM IOWA CITY (651 HIGHWAY 1 WEST, IOWA CITY, IA 52246, (319) 887-9000), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,875.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103644June 24, 2018
ELECTRICAL SYSTEM
PASSENGER SIDE HEADLIGHT CONNECTOR MELTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101488June 12, 2018
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
MY CAR WOULD NOT DOWNSHIFT, I WAS GOING 50 MPH ON FREEWAY AND IT WAS RAVING BY ITSELF AT 5-6000 RPMS....AT DEALER NOW THEY TELL ME I NEED A NEW TRANSMISSION COOLER!!! THIS VEHICLE HAS BEEN A COMPLETE LEMON, HEADLINER CAUGHT ON FIRE WHILE I WAS DRIVING, DUE TO RECALL ON VISORS WHICH HAD ALREADY BEEN PERFORMED. ALTERNATOR CAUGHT ON FIRE DUE TO RECALL THEY HAD NO FIX FOR..ENGINE HEADS REPLACED, RECALL...TOTALLY UNSAFE, AS MY VEHICLE LOST ALL POWER, LIGHTS STEERING, WHEN ALTERNATOR WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099039May 31, 2018
EXTERIOR LIGHTING, EXTERIOR LIGHTING:TAIL LIGHTS, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 45 MPH, A "TAIL LIGHT OUT' MESSAGE DISPLAYED. THE CONTACT STATED THAT THE FAILURE OCCURRED FREQUENTLY, AND THE TAIL LIGHT BULBS WOULD FAIL TO ILLUMINATE DUE TO THE WIRING OVERHEATING AND CONDENSATION WITHIN THE CASINGS. THE VEHICLE WAS TAKEN TO NEWNAN PEACHTREE CHRYSLER DODGE JEEP RAM (53 HOLLZ PKWY, NEWNAN, GA 30265, (678) 369-6037) WHERE THE CONTACT WAS INFORMED THAT THE TAIL LIGHT BULBS AND WIRING NEEDED REPLACEMENT, BUT THERE WERE NO RECALLS FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 141,379.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097865May 24, 2018
ELECTRICAL SYSTEM
ALL DASH LIGHTS FLASHED AND CENTER DISPLAYED SYSTEM ERROR THEN FCW ERROR THEN THE FCW LIGHT AND BATTERY LIGHT CAME ONE. AFTER ANOTHER FEW SECONDS THE RADIO POWERS ON AND OFF AND EVERYTHING GOES BACK TO NORMAL BUT THE THE BATTERY LIGHT REMAINS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097869May 24, 2018
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR BOLT THAT ATTACHES ELECTRIC LIFT STRUT SHEERED OF AND THE REAR LIFTGATE SLAMMED DOWN ON MY HAND.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11097867May 24, 2018
ELECTRICAL SYSTEM
I'VE HAD EACH OF THE 2 COMPRESSORS IN THE VEHICLE REPLACED TWICE IN ADDITION BOTH OF THE ACTUATOR DOORS ON THE FRONT A/C HAVE ALSO BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097148May 21, 2018
ELECTRICAL SYSTEM
ALTERNATOR SMOKING AND WINDING NOISE AND BATTERY LIGHT AND ALL DASH LIGHTS ON LOSS OF ALL POWER AND DRAINED BATTERY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094141May 16, 2018
ELECTRICAL SYSTEM
MY CAR HAS STALLED ON ME TWICE ON THE HIGHWAY WHILE GOING 50 MPH. A LIGHT COMES ON SAYING FCW OFF AND MY WHEEL LOCKS AND MY CAR STOPS. I AM CURRENTLY 8 1/2 MONTHS PREGNANT AND AM NOW SCARED TO DRIVE MY OWN CAR. I HAPPENED TO ME WHEN I TURNED MY CAR ON THIS MORNING AND IT WOULDN'T LET ME MOVE IT UNTIL I TURN IT OFF AND BACK ON THEN IT'S FINE. THIS IS A LARGE CONCERN FOR ME BECAUSE I TRAVEL ON THE HIGHWAY TO WORK EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096388May 16, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELL ASLEEP AND CRASHED INTO A BARRICADE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND THE FRONT PASSENGER SUSTAINED KNEE INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE CONTACT CALLED STEW HANSEN DODGE RAM CHRYSLER JEEP AT (515) 331-2900 (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323) AND WAS ADVISED TO HAVE HIS INSURANCE COMPANY TEST THE AIR BAGS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11094029May 15, 2018
ENGINE
ENGINE STALLING WHILE DRIVING, SPECIALLY WHILE TAKING A TURN. THIS CAUSE LOSS OF ELECTRICAL POWER IN THE CAR INCLUDING THE BRAKES. THIS HAS BEEN HAPENNING IN THE LAST TWO YEARS CAUSING A BIG RISK OF LOSING MY LIFE IN A CRASH. THE CAR DEALER AUTOCENTRO TOLD ME THAT THERE IS NO RECALL FOR MY CAR IN THIS MATTER. THIS MAKES MY CAR VERY DANGEROUS AND IMPOSSIBLE TO SELL, I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093709May 14, 2018
FUEL/PROPULSION SYSTEM
DRIVING DOWN ROAD. WENT TO MAKE A LEFT TURN AND VEHICLE SHUT OFF. NO POWER. NO POWER STEERING. MANAGED TO PULL ONTO SHOULDER AND RESTART. WAS TOLD THERE IS A RECALL ON THIS BUT MY VEHICLE WAS NOT MANUFACTURED IN THE PROPER MONTH FOR THIS RECALL. VERY DANGEROUS. HAS HAPPENED MULTIPLE TIMES NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093766May 14, 2018
ELECTRICAL SYSTEM
ON 4/16/18 I BROUGHT MY VEHICLE TO PHILLIPS CJDR TO TAKE CARE OF A MANUFACTURER RECALL. THE RECALL IS FOR THE ALTERNATOR DIODE THERMAL FATIGUE (T36/NHTSA 17V-435.) WHEN I PICKED UP MY VEHICLE I WAS INFORMED THAT NO SAFETY INSPECTION WAS PERFORMED ON MY VEHICLE PRIOR TO IT BEING RELEASED BACK TO ME. I DROVE THE VEHICLE HOME AND IT DIDN'T SEEM AS IF IT WAS DRIVING RIGHT, BUT WE THOUGHT THAT MAYBE IT JUST NEEDED TO BE DRIVEN. THE NEXT TIME WE DROVE THE VEHICLE WAS 4/25/18, I WAS ABLE TO DRIVE IT TO DROP MY CHILDREN OFF AT SCHOOL WHICH IS ONLY 7 MILES AWAY FROM MY HOME. WHEN I WENT TO START MY VEHICLE, IT WOULD NOT START. IT APPEARED TO BE THAT THE VEHICLE WAS GETTING NO POWER. AFTER 3 ATTEMPTS TO START THE VEHICLE IT STARTED WE WERE ABLE TO DRIVE THE VEHICLE BACK HOME. AT THIS POINT THE VEHICLE HAD NO ELECTRICAL FUNCTIONS AND WOULD NOT START. 5/5/18 MY MECHANIC INSPECTED THE VEHICLE AND ASKED WHAT HAD BEEN GOING ON. I INFORMED HIM THE VEHICLE WAS JUST AT THE DODGE DEALERSHIP FOR AN ALTERNATOR RECALL. WHEN HE SAW MELTED WIRING AND ELECTRICAL COMPONENTS HE TOLD ME TO GET MY VEHICLE BACK TO DODGE. 5/11/18 I CONTACTED PHILLIPS DODGE AND MADE THEM AWARE OF THE PROBLEM AT HAND. THE SERVICE DEPARTMENT MANAGER GARY INFORMED ME TO GET THE VEHICLE BACK THERE ASAP. 5/14/2018 I WAS INFORMED THAT THE ISSUE WAS THE TIPM AND PROVIDED ME WITH A QUOTE TO REPLACE THE PART. I ASKED HIM WHAT WENT WRONG WITH IT AND HE NOTIFIED ME THAT THEY COULD NOT CONCLUSIVELY DETERMINE WHAT WOULD HAVE CAUSED A FIRE IN THE TIPM. BUT THEY COULD COME TO THE CONCLUSION THAT IT WAS A REPAIR I WAS RESPONSIBLE FOR AND NOT LINKED TO THE FACT THAT MY VEHICLE WAS IN THEIR SERVICE DEPARTMENT FOR A RECALL ON A PART DIRECTLY RELATED TO THE SAME PROBLEM I AM EXPERIENCING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084647April 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE LAST RECALL THAT WAS PERFORMED WAS THE P54 FUEL RELAY. I BELIEVE THE PROBLEM IS SOMEWHERE IN THE ENTIRE ELECTRICAL SYSTEM. THE REASON I SUSPECT THIS IS BECAUSE THE VEHICLE HAS LOTS OF INTERMITTENT PROBLEMS. FOR EXAMPLE, THE ALARM GOES OFF RANDOMLY FOR NO REASON SINCE I PURCHASED THE VEHICLE, POWER LOCKS OPEN ON THEIR OWN, VEHICLE HAS DIFFICULTY STARTING AT TIMES AND THEN STARTS RIGHT UP MOST OF THE TIME, AND ALL WITHOUT A WARNING OR ERROR CODE ON THE DASHBOARD. THE MOST RECENT PROBLEM ALMOST KILLED ME AND MY FAMILY THIS MORNING AS THE VEHICLE TURNED OFF WHILE DRIVING AND ALMOST CAUSED AN ACCIDENT, AGAIN NO ERROR CODES OR WARNINGS. AN INVESTIGATION SHOULD BE OPENED BECAUSE THIS IS EXTREMELY DANGEROUS AS THE VEHICLE CAN TURN OFF AT ANY MOMENT AND WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084331April 10, 2018
ENGINE
TODAY'S DATE IS APRIL 10, 2018. OUR 2011 DODGE DURANGO CITADEL BEGAN STALLING AND THE ENGINE SHUTTING OFF WITHOUT WARNING ON FEBRUARY 25, 2018. IT HAPPENED AGAIN ON APRIL 8TH, 2018 AND THEN AGAIN ON APRIL 9, 2018. EACH TIME IT HAS HAPPENED, THERE IS NO WARNING. THE FIRST TIME IT HAPPENED MY WIFE WAS MAKING A RIGHT HAND TURN AND ALMOST ENDED UP IN A HEAD-ON COLLISION. THE SECOND TIME IT HAPPENED, I WAS MAKING A STOP AFTER GETTING OFF AN EXIT RAMP. AND THE MOST RECENT TIME, 4/9/18, MY WIFE WAS DRIVING DOWN A HILL AND COMING TO A STOP AT AN INTERSECTION. THE LAST TWO TIMES WE HAVE EXPERIENCED THIS. THE VEHICLE LOSES ALL POWER, INCLUDING BRAKES AND POWER STEERING, WHICH PROVES A LITTLE CHALLENGING IF MAKING A TURN INTO TRAFFIC. I CALLED CHRYSLER IN THE US BUT BECAUSE I PURCHASED THIS VEHICLE USED AND WAS NOT AWARE THAT IT WAS ORIGINALLY SHIPPED AND TITLED IN CANADA, THE US COMPANY PROVED NOT TO BE HELPFUL. ULTIMATELY, I AM VERY CONCERNED ABOUT THIS DUE TO THE POTENTIAL FOR SERIOUS CONSEQUENCES. I HAVE OWNED 4-5 CHRYSLER PRODUCTS (2005 AND 2011 DODGE DURANGOS, 2003 JEEP GRAND CHEROKEE AND 2007 CHRYSLER ASPEN. THIS IS THE FIRST TIME WITH AN ENGINE ISSUE AND MORE IMPORTANTLY, POOR CUSTOMVER SERVICE. I HAVE DONE RESEARCH ON THE INTERNET AND IT COULD BE ANYTHING FROM THE TPIM CONTROL MODULE, THE ALTERNATOR, THE FUEL PUMP RELAY, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083680April 6, 2018
UNKNOWN OR OTHER
RECALL T36 2011 DODGE DURANGO WHILE DRIVING, MY DURANGO BEGAN LOSING POWER. WHEN I PULLED OVER AND LIFTED THE HOOD, SMOKE WAS POURING FROM THE ALTERNATOR. IT WAS TOWED TO A MECHANIC, WHO INFORMED ME THAT THE ALTERNATOR BURNED UP AND MY 3 MONTH OLD BATTERY WAS NOW DEAD. AFTER THE BATTERY AND ALTERNATOR WERE REPLACED, IT WAS DISCOVERED THAT THE POWER CONTROL MODULE WAS FRIED AND WOULD NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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