Chevrolet Equinox Complaints (2020)

318 consumer complaints on file.

#11541065August 27, 2023
FUEL/PROPULSION SYSTEM
Fuel pump and module failed. Car started but left me stranded less than a mile from my house. It had to be towed to a repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537277August 8, 2023
FUEL/PROPULSION SYSTEM
The suv is slow or delayed in acceleration. Pushing your foot on the gas pedal the suv will have a delay on acceleration. It is dangerous while trying to merge into traffic. Chevrolet knows its a known issue. It is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535604July 31, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Was backing out of driveway to street, Car stalled in the street and would not restart. Took to dealership which indicates that fuel pump shorted, fuel pump modulator issue, fuel injectors need to be cleaned/replaced and that spark plug need to be replaced. I have done regular oil changes on this Vehicle and only has 66050 miles on it. It was purchased as a new vehicle January 2021. Mileage is partly highway due to child away in at college. Check engine light came on before stall and code indicated that engine running lean which was told to shop when I took vehicle in several weeks ago indicating engine not operating properly. No warning light on when checked by shop, was told that they could not find issue. Several weeks later vehicle stalls and now needs approximately $3200 worth of parts and work done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533816July 22, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The brake assist warning light flashed and the electric components start blinking and the car went in reverse in traffic. The car then turnt off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533284July 19, 2023
SERVICE BRAKES
Driving on trip to New York and lost the brake assist system halfway there. No alerts or engine lights came on as they should have. Luckily we were coming up to stop light so not going to fast but almost hit car in front of us. We had no warning and this is a known problem with these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532622July 17, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
vehicle STALLED WHILE PULLING OUT FROM STOP. STRUGGLED TO RESTART AFTER STALLING. believed FUEL PROBLEM BECAUSE ENGINE TURNING OVER WHEN START BUTTON PUSHED BUT NOT SOUNDING LIKE STARTED LIKE NO IGNITION IN ENGINE. when IT DID START IT STALLED AGAIN. AFTER SITTING FOR A WHILE, VEHICLE STARTED. Several days later car soppt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532623July 17, 2023
ELECTRICAL SYSTEM
discover that alternator is possible problem of stalling and car hard starting due to battery being low and reduced electrical power to use start. Wonder if power is reduce to fuel pump???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532648July 17, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car will not accelerate over 25mph…oil leaking from somewhere…car starts rattling and making putt noises…car now randomly blinks headlights and interior lights when idle flashing off and on…sunroof will not close but goes back—shade as well. Radio screens turns black and stays on while car is off. I HATE THIS CAR!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532212July 14, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
This vehicle starts glitching after exposure to rain. All of the gauges start going up and down, and every action required message pops up one after the other stating "Fuel Level Low, Shift to Park, Park Assist Off, All Wheel Drive System, Service Power Steering, ESC". The vehicle does this while driving at low to high speeds, even on the highways it has happened, the brakes are hard to push in while this is happening. This puts me and others in high danger if I cannot control the vehicle while driving. I have taken the vehicle in over 6 times to the service department of GM and not one time has anything been done. They have been unsuccessful in duplicating the problem every time I've brought it in even when it is occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531520July 11, 2023
SERVICE BRAKES
When I was driving my vehicle, I came up to a red light and my brake pedal was hard and I could not stop the vehicle. The brakes would not work when I tried to stop. With fast acting and thinking, I was able to pull over to avoid hitting the vehicle in front of me, luckily no other cars were around at that time. Mine and my child's safety were at risk when the vehicle would not stop and we could have been in an accident from the brakes not working. The vehicle is currently at the dealership getting diagnosed. No warning sings, warning lamps, messages or other signs happened before, during, or after the failure of the brakes. The brake pedal was so hard you could not push it down at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531167July 9, 2023
STEERING
While driving 25 mph in town on a straight road my 2020 Equinox 4D 1LT steering pulled to the right with out any reason and I hit a parked vehicle. I was not distracted, did not hit a pot hole, tire pressure and tread were all good. This road is near my house and have traveled on it many times. The car just turned to the right and hit the parked vehicle before I could react to the steering problem. This is a very unsafe condition. I feel it had to do with the electric steering. I just purchased this car from a reputable Chevy dealer. I’m a careful driver and have never had an accident before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525121June 2, 2023
SERVICE BRAKES
I was driving home from work, just got off the highway, and when I was about to turn into my apartment complex, i went to push on the brake to slow down, and I noticed I couldn't push down on the brake at all. Luckily, it was later in the evening and no other cars were around at the time of the incident. There was no prior warning that popped up before that. My car didn't stop until I pulled the parking brake and then the "service brake assist" message popped up finally. No accident occurred but I am pretty shaken up considering how different the outcome could have been if I was on the highway for myself and if there was any other car involved. I will be taking it to the dealership in a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523740May 24, 2023
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION
All Wheel Drive System - 3/20/23 I was on a County maintained dirt road where adjacent property owner had put fencing, tires, & other trash in the road to stop public use. As I had all wheel drive I went up on a 3' +/- side berm to get around. When the front end was approximately at the top, car started to slip & rear passenger tire "tried" to correct slip & car switched into low without my touching gear shift (I looked). From having a 2005 Equinox with AWD, I knew this was AWD going into action. When car did not change drive wheels like my 2005, I let off on the gas; turned nose downhill, slide/roll down hill. At bottom, I applied gas & car was still in low - it shouldn't have been with the emergency over. It stayed in low even as I applied more gas. I stopped car, put it in park; waited 2 +/- minutes for a reset. When I accelerated again, it was still in low. I put it into park & turn it off. Only after 2 +/- minutes off did car finally automatically switch gears as I accelerated. As I had 60,000 miles on the car & was advised by Victorville Chevy to have transmission service & did at Diamond Chevy, San Bernardino as Victorville Chevy would not even write up a work order after the "electronic check" device inserted into car failed to note a problem sitting in the parking lot. After "the check" at VV, I made an appointment at Diamond Chevy in San Bernardino. This car while having nothing on the CarFax had a broken rear bumper cover which was "repair" after I reported it just after purchase 5/21. Bumper then, didn't hold when I backed into wire gate. At the very least, styrofoam, was collapsed/broken in the prior to purchase accident and not repaired when the bumper cover was glued & painted. I was told my car was "safe" after the bumper "repair." My guess that a more than 3 mph rear collision would total the car. That is not safe in my opinion. PLEASE NOTE THESE WERE NOT THE ONLY TWO PROBLEMS. MY OPINION IS THAT IT IS A SOFTWARE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523026May 20, 2023
SERVICE BRAKES
I was driving on the highway when suddenly my brakes became stuck and I was unable to stop. I was able to safely maneuver to the side of the highway with the help of quick thinking and my parking brake. However, no warning lights or messages appeared from my car directly prior to the event. Although I was safe, this could have had a fatal outcome for either myself or other drivers on the highway had I not been able to move to the side of the highway quickly. My car is currently at a dealership for the weekend and I am awaiting them opening this week so they will be able to perform a full inspection. A sheriff presented to the scene when this happened as I had my hazard lights on while on the side of the road and he did a visual inspection of the hood of my car as well. I am extremely concerned regarding the unprompted failure of my brake system and lack of warning prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517123April 14, 2023
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
The contact owns a 2020 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, the vehicle failed to respond. As a result, the contact had to apply pressure and pump the brake pedal several times to stop the vehicle. The contact was able to navigate the vehicle off the roadway. The vehicle was then towed to Tires Plus where it was diagnosed that the brake vacuum pump malfunctioned and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517126April 14, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it was diagnosed that the brake vacuum pump had exploded and caused damage to the camshaft. The vehicle was not repaired. The dealer was notified of the failure and the contact was scheduled to take the vehicle to the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516664April 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My 2020 Chevrolet Equinox, while accelerating, will give off a Service Warning "ESC", along with flashing check engine light, and continuous lighted oil & traction control. Once I pull over, shut the car down and restart it goes away. This happens at least once a month, and is very scary. I had taken it to the dealership before my warranty ended, and all they did was change a spark plug. This is a huge issue for a car that is less than 3 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516438April 11, 2023
FUEL/PROPULSION SYSTEM
Vehicle failed to start while parked at a retail store. Vehicle was towed to a Chevrolet Dealer. Diagnosis revealed a fault fuel pump control module. Dealer declared the part not under warranty. Owner paid $566 for repair. GM Bulletin PIP5719A shows Identical failures being reported on a variety of models with a variety of engines. The problem appears to have been corrected with the 2021 model year. Owner feels the faulty fuel pump control module should be under warranty longer than 24,000 miles. Owner seeks reimbursement from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516502April 11, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The equinox completely lost power (engine AND electrical) turned off while the vehicle was in drive on the road. Once at a complete stop, I pushed the brake and start button. The car attempted to start for a few seconds (clicking sound) then finally started back up. This is a major safety concern. Luckily I was able to get the car running again with no issues but if it had not turned back on, I would have been stranded on the road with no power to even put my emergency caution lights on. Thankfully I was not on the expressway going the speed limit or at a busy intersection. I could have been in a car accident because I was stalled with zero power to the entire vehicle. The vehicle was eventually towed to a Chevrolet dealership and the ECM was reprogrammed and the vehicle is back in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515697April 5, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brakes stop working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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