Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#10925611November 12, 2016
AIR BAGS, FUEL/PROPULSION SYSTEM, SEATS
OCTOBER 12 2016 MY CHEVY CRUZE WAS HIT BY A PETERBILT 375 DUMP TRUCK IN TWO PLACE THE DRIVER SIDE REAR WHEEL AND DRIVER AND PASSEGER DOOR SPEED WAS JUST OVER 20 MILE PER HOUR INCREASING BECAUSE THE MACK TRUCK BULLDOZE ME UP THE ROAD MY AIRBAGS DID NOT DEPLOY AND MY SEAT BELT DID NOT TIGHTEN UP. I COMPLAINED IN 2015 AUGUST ABOUT THE FUEL INJECTION NOT ALLOWING THE CAR TO ACCELERATE WHEN I SUPPRESS THE GAS PEDAL TO THE FLOOR MY CAR JUST DID NOT MOVE FOR ABOUT 5 SECONDS THEN SURGED VIOLENTLY. WENTWORTH CHEVROLET AND GM CUSTOMER CARE CENTER CONDUCTED A PRODUCT SAFETY CHECK ON MY ANTI LOCKING/AIRBAGS/ AND FUEL INJECTION RELEASING THE CAR 15 DAYS LATER STATING THE VEHICLE HAD NOT PROBLEM THEN 10/12/2016 HAPPENED. I BELIEVE GM AND WENTWORTH ALLOWED A COMPROMISED AND BROKEN VEHICLE BACK OUT ON THE ROAD ENDANGERING MY LIFE ACTING WITH RECKLESS NEGLIGENCE AND COMPLETE LACK OF OWNERSHIP AND RESPONSIBILITY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10919759October 28, 2016
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ANGLE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. UPDATED 04/05/17*LJ UPDATED 6/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918138October 23, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
THE CAR TURNS OFF WHILE I AM DRIVING, NO MATTER WHERE I HAVE HAD IT TURN OFF ON THE EXPRESSWAY AND STREET WHILE IN DRIVE AND AT TIMES IT THE RPM IDLES WHILE IM AT THE STOP LIKE AND PARKED. I HAVE CONTACTED CHEVY BUT THEY DIDN'T WANT TO HONOR THE POWERTRAIN WARRANTY AND I WAS NOT TO TOLD NOT TO COME BACK TO RON CRAFT CHEVY. SO I TOOK IT TO MILLER AUTO BODY AND REPAIR, HERE IN HOUSTON, THEY RECOMMEND THAT I REPLACE THE ENGINE COVER I DID OUT OF MY OWN POCKET EVEN THOUGH ITS WAS SUPPOSED TO BE HONORED AT THE CHEVY DEALERSHIP UNDER POWERTRAIN. I STILL CONTINUE TO DRIVE THE CAR BUT IT STILL LOSSES POWER AND TURNS OFF WHILE IM DRIVING. LAST NIGHT THE BATTERY DIED, I REPLACED IT WITH A NEW TODAY BUT THE CAR STILL SHUTS DOWN AND STOPS WHILE I'M DRIVING. I DON'T KNOW WHAT TO DO AND WHY THIS IS HAPPENING AND WHY CHEVY ISN'T HONORING THE POWERTRAIN WARRANTY ON THE FAULTY ENGINE COMPONENTS, THE STABILITY TRACK STAYS AND THE CHECK ENGINE LIGHTS STAYS ON AND A TRACTION LIGHTS STAYS ON. I HAVE DONE REGULAR MAINTENANCE ON THIS CAR EVERY SINCE I BOUGHT IT, EVERY MAINTENANCE INSPECTIONS WERE ALL DONE BY CHEVY, I JUST DON'T UNDER STAND WHY THEY PLAY DUMB WHEN HONORING MY POWERTRAIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917647October 20, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE ACCELERATING FROM A STOP, THE VEHICLE SURGED FORWARD INADVERTENTLY AT DIFFERENT TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,386. UPDATED 01/11/2017*CT CONSUMER STATED IT HAPPENED AGAIN AFTER BEING CHECKED BY DEALER (DAY AFTER WAS CHECKED). UPDATED 6/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916095October 14, 2016
AIR BAGS, UNKNOWN OR OTHER
MY VEHICLE WAS TOTALED IN AN ACCIDENT IN WHICH THE DRIVERS AIRBAG DID NOT DEPLOY. DUE TO THE FACT THAT MY SON (THE DRIVER) WHO RECENTLY RETURNED FROM THE MILITARY WAS NOT IN MY INSURANCE POLICY THEY REFUSE COVERAGE. 2 WEEKS AFTER THE INCIDENT I RECEIVED A LETTER FROM CHEVROLET INFORMING ME ABOUT A RECALL ON MY VEHICLE PERTAINING TO THE REASON OF THE ACCIDENT.I FILED A CLAIM WITH CHEVROLET , FILED A CLAIM WITH GM MOTORS. TILL THIS DAY I HAVE CALLED AND LEFT MESSAGES AND THEY WON'T RESPOND TO MY CALLS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10910904October 1, 2016
EXTERIOR LIGHTING
WITHIN A MONTH OF BUYING THIS VEHICLE, THE ORANGE BLINKER REFLECTOR FELL OFF AND WAS JUST SITTING INSIDE THE HEADLIGHT. BECAUSE IT WAS UNDER WARRANTY, THE DEALERSHIP FIXED IT. ABOUT TWO MONTHS LETTER, THE SAME THING HAPPENED TO THE OTHER SIDE AND MY CAR WAS NO LONGER UNDER WARRANTY. THE ONLY WAY TO FIX THIS IS TO CHANGE OUT THE ENTIRE HEADLIGHT. ACCORDING TO THE DEALERSHIP, IT CAN'T JUST BE FIXED. BOTH TIMES THIS HAPPENED, THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909985September 27, 2016
ELECTRICAL SYSTEM
MY CAR HAS DIED 2 SEPARATE TIMES WHILE SITTING FOR MULTIPLE DAYS WITHOUT DRIVING (BATTERY WILL GO TO 0). 2 OTHER TIMES, I HAVE BEEN DRIVING, AND MY CAR WILL COMPLETELY SHUT DOWN. MY BATTERY GOES FROM 14.5-0 IN A MATTER OF SECONDS. IT FEELS LIKE SOMEONE SLAMS ON MY EMERGENCY BRAKE WHILE I AM DRIVING. IT IS INCREDIBLY DANGEROUS. I THEN ALWAYS HAVE TO HAVE MY VEHICLE TOWED BACK TO MY DEALERSHIP TO BE WORKED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909609September 26, 2016
VISIBILITY/WIPER
MY PASSENGER SIDE WIPER JUST QUIT WORKING AND NOW 75 MILES LATER MY DRIVERS SIDE ISN'T WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908840September 23, 2016
AIR BAGS, STEERING, WHEELS
TAKATA INFLATORS, CAR CRASHED FOR UNKNOWN REASONS, INJURED 3 CHILDREN, OUTSIDE THE CAR, AND NOT ONE AIRBAG DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10898308August 24, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. ON ANOTHER OCCASION, THERE WAS AN ABNORMAL CLICKING NOISE AND THE VEHICLE STALLED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897539August 22, 2016
POWER TRAIN
THE VEHICLE'S DEF SENSOR WENT BAD, RESULTING IN THE VEHICLE ENTERING "LIMP MODE" AFTER 100 MILES. AS THIS VEHICLE IS DIESEL, IT IS USED TO COMMUTE LONG DISTANCES (100 MILES EACH WAY.) THIS CAUSED THE VEHICLE TO NOT BE CAPABLE OF DRIVING A SAFE SPEED ON THE HIGHWAY. THIS VEHICLE IS LESS THAN 2 YEARS OLD, NO SENSORS SHOULD BE GOING BAD AFTER TWO YEARS. THE "FIX" PROVIDED BY THE MANUFACTURER IS TO REPLACE THE WHOLE DEF TANK WITH A NEW UPDATED TANK (INCLUDING SENSOR) AND AN ACCOMPANYING MODULE. AS I DRIVE RELATIVELY LONG DISTANCES, MY WARRANTY IS UP, RESULTING IN THIS "FIX" TO COME OUT OF MY POCKET. AFTER REVIEWING MANY ONLINE FORUMS, IT APPEARS THAT THIS IS A COMMON ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897462August 21, 2016
POWER TRAIN
TRANSMISSION DOWNSHIFTING HARSHLY FROM 4-3 THEN 3-2. THROWS YOU FORWARD AND I FEEL LIKE I HAVE WHIPLASH FROM IT. TOOK IT TO CHEVY DEALER TWICE AND THEY SAID ITS FINE. IT IS NOT FINE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10896705August 17, 2016
UNKNOWN OR OTHER
WHILE DRIVING ON CITY STREETS THE ACCELERATION DECLINES AND ALMOST STOPS. WHEN TRYING TO REGAIN SPEED AFTER A COMPLETE STOP THE CAR LUNGES FORWARD THEN STOPS,, THE RPM GOES CRAZY,THE RED ZONE WHEN ENTERING THE FREEWAY I HAVE VERY LITTLE POWER AND HAVE EXPERIENCED HESITATION. WHEN I REACH FREEWAY SPEED I MAY SENSE A DECLINE IN SPEED BUT THIS DOESN'T HAPPEN ALL THE TIME. THE CHEVROLET GARAGE IS UNABLE TO DUPLICATE THE PROBLEM OR IDENTIFY THE CAUSE, NO LIGHT ALERTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896284August 16, 2016
ELECTRICAL SYSTEM, STEERING
LOSS OF ELECTRICAL POWER TO INSTRUMENT CLUSTER AND RADIO AND POWER STEERING. IT CAN HAPPEN WHEN MOVING OR STANDING STILL OR TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896386August 16, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOUR TIMES. THE VEHICLE WAS NOT OPERATING CORRECTLY AND LOST POWER WHILE BEING DRIVEN OR IDLING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS UNABLE TO BE DIAGNOSED. THE MECHANIC INFORMED THE CONTACT THAT THE FAILURE WAS THE FIRST THEY HAD SEEN AND A SOLUTION OR REPAIR COULD NOT BE DONE UNTIL THE ROOT CAUSE OF THE FAILURE COULD BE DETERMINED. THE VEHICLE WAS LEAKING COOLANT AND THE MECHANIC DID NOT KNOW IF THE ENGINE OR TRANSMISSION HAD BEEN EXPOSED TO THE COOLANT. THE MECHANIC STATED THAT A LEAK COULD NOT BE FOUND. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895914August 15, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
SERVICE ENGINE LIGHT FLASHED WITH MESSAGES TO SERVICE BOTH STABILITRAK AND TRACTION CONTROL. LATER THAT SAME DAY NOTICED JERKING OF ENGINE SO STRONG IT SHOOK THE CAR WHILE IDLING AND CONSTANT LOUD SQUEELING NOISE. ALSO NOTICED THE VEHICLE LAGS ON ACCELERATION/TAKE OFF AFTER IDLING. THIS HAPPENED AT APPROX 29,500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895968August 15, 2016
VISIBILITY/WIPER
2014 CHEVROLET CRUZE CLEAN DIESEL. CAR DEFROSTER/DEFOGGER DOES NOT ADEQUATELY DEFOG WINDOWS DURING RAINY AND/OR HUMID OUTSIDE CONDITIONS. CONDITION PERSISTS DESPITE OF SETTING SELECTION OF- TEMPERATURE, FAN SPEED, OR WHERE AIR IS COMING FROM (RE CIRCULATION OR OUTSIDE). ADDITIONALLY; HIGH LEVELS OF MOISTURE, OFTEN IN THE FORM WATER DROPLETS OR FOG, IS VISIBLE COMING OUT OF VENTS AND RESTING ON INSIDE OF WINDSHIELD, OTHER WINDOWS, AND OTHER INTERIOR SURFACES. UNDER MANY CIRCUMSTANCES, ONLY REMEDY WAS TO STOP VEHICLE AND WIPE AWAY MOISTURE OFF OF INSIDE WINDOWS TO ACHIEVE VISIBLY OF ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893760August 6, 2016
UNKNOWN OR OTHER
I'VE ONLY HAS THE CAR A LITTLE OVER A YEAR. MY CHECK ENGINE LIGHT CAME ON LAST MONTH. I WENT TO HAVE IT CHECKED AND I WAS TOLD IT WAS THE CATALYTIC CONVERTER. I ALSO HAD A SECUND OPINION FINE AND WAS TOLD THE SAME. THERE IS NO REASON WHY THE CATALYTIC CONVERTER SHOULD NEED TO BE REPLACED SO SOON. I GAVE BEEN CHECKING FOR RECALLS AND HAVEN'T FOUND ANYTHING YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893668August 5, 2016
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY CAR LOSES ACCELERATION WHEN DRIVING. IT ALMOST STOPS IN THE MIDDLE OF THE STREET. I AM TRYING TO GO BUT WHEN I PUT MY FOOT ON THE GAS IT DOESN'T GO. I HEAR SOMETHING UNDERNEATH WHEN I TRY TO PUT MY PUT ON THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893100August 4, 2016
EXTERIOR LIGHTING
THE TURN LIGHT REFLECTORS FELL OUT OF BOTH DRIVER AND PASSENGER SIDES. THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED. I AM TRING TO FIND A WAY TO REPLACE JUST THAT SPECIFIC PART BUT CAN NOT SEEM TO FIND THAT SPECIFIC PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze