Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#10587425May 9, 2014
ENGINE AND ENGINE COOLING
FAULTY THERMOSTAT. FAN STARTS RUNNING SHORTLY AFTER DRIVING, TEMPERATURE GAUGE DOES NOT REGISTER A TEMPERATURE, COOLANT GOOD, RADIATOR GOOD, OIL GOOD. SHORT DISTANCE LATER, RECEIVE A MESSAGE "A/C OFF DUE TO HIGH ENGINE TEMP". CALLED MY DEALERSHIP AND THEY INFORMED ME THAT THEY REPLACE THERMOSTATS IN CRUZE VEHICLES ALL OF THE TIME DUE TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587420May 9, 2014
STEERING
AT HIGHWAY SPEEDS (BETWEEN 60 AND 75) THERE IS A "NOTCHY" TUG TO THE STEERING WHEEL. SEEMS TO HAPPEN DRIVING STRAIGHT. HAVE TO GIVE THE WHEEL A LITTLE PRESSURE IN A TURN TO GET IT TO UNLOCK POSITION AND MAKE IT ABLE TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587501May 9, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN, THE VEHICLE WOULD SUDDENLY SHUT OFF FOR APPROXIMATELY 3 SECONDS BEFORE RESTARTING. THE CONTACT ALSO INDICATED THAT IN A SEPARATE INCIDENT THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587049May 7, 2014
POWER TRAIN, AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE VEHICLE ABRUPTLY STOPPED MOVING. THE CONTACT DISCOVERED THAT THE FRONT AXLE WAS FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,200. UPDATED 08/11/14*LJ THE CONSUMER STATED THE AIRBAG WAS REPAIRED ON JULY 14, 2014. UPDATED 08/18/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586476May 4, 2014
STEERING, ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF DURING TURN. LACK OF POWER STEERING LASTED APPROXIMATELY 30 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586474May 4, 2014
STEERING, ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF DURING TURN. LACK OF POWER STEERING PERSISTED APPROXIMATELY 30 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586475May 4, 2014
STEERING, ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF ON INTERSTATE. LACK OF POWER STEERING LASTED ABOUT 30 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586096May 2, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 14V151000 (POWER TRAIN), AND STATED THAT THE PART NEEDED FO THE REPAIR WAS UNAVAILABLE. THE VEHICLE REMAINED AT THE DEALER, WHO WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586133May 2, 2014
POWER TRAIN
I WAS AT A VERY BUSY FOUR WAY STOP INTERSECTION, WHEN I ACCELERATED FROM THE STOP SIGN, I HEARD A GRINDING SOUND AND HAD NO POWER IN DRIVE OR REVERSE. I PUT THE CAR IN PARK AND STILL CONTINUED TO ROLL BACKWARDS. I HAD A VERY LONG LINE OF CARS IN BACK OF ME AS IT WAS 8:00 IN THE MORNING RUSH HOUR. I HAD NO CONTROL AND HAD TO TRY TO PUSH THE CAR (BY MYSELF) TO THE SIDE OF THE ROAD. I WAS HORRIFIED AS THIS HAPPENED WITH MY BRAND NEW CAR. I HAD TO WAIT OVER AN HOUR FOR A TOW TRUCK TO TAKE THE CAR TO THE DEALER. THE DEALER CALLED ME LATER THAT DAY TO SAY THAT MY RIGHT FRONT AXEL IS BROKEN AND THAT THERE WAS A RECALL ON THIS CAR. THE DEALER THEN EXPLAINED THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS PROBLEM AND I COULD BE IN A RENTAL FOR MORE THAN A MONTH. I AM EXTREMELY UPSET THAT I WAS NOT NOTIFIED OF THIS RECALL AND HAD BEEN DRIVING THIS CAR WITH MY TWO CHILDREN IN IT WHILE GM KNEW ABOUT THIS FOR MONTHS. HOW IS THIS SAFE? I CAN'T PUT INTO WORDS HOW MAD I AM THAT GM PUT MY FAMILY IN THIS CAR WITH THIS SAFETY ISSUE. I'M GLAD THAT MY KIDS WERE NOT WITH ME WHEN THIS HAPPENED, BUT MY FEARS ARE THAT THIS COULD HAVE HAPPENED ON THE HIGHWAY WITH THEM IN THE BACK SEAT. I AM CONTACTING GM, BUT I WON'T STOP UNTIL THIS IS RESOLVED. I AM TELLING EVERYONE I KNOW AND SOCIAL MEDIA ABOUT THE CRUZE RECALL AND THAT IT ISN'T SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585189April 28, 2014
ENGINE AND ENGINE COOLING
I LIVE IN A COLD CLIMATE. WHILE DRIVING I GET A VERY STRONG ODOR OF ANTI-FREEZE OR MOTOR FUMES THAT ARE INSIDE THE CAB OF THE VEHICLE. IT DOESN'T MATTER IF THE HEATER FAN IS ON OR OFF, THE ODOR STILL GETS INSIDE THE CAR. I HAVE HAD IT TO THE CHEVY DEALER THAT I PURCHASED THE CAR FROM AND WAS FIRST TOLD THERE WAS NOTHING WRONG. THE SECOND TIME THEY REPLACED THE INSIDE CAB FILTER, WHICH ISN'T COVERED BY THE WARRANTY, AND IT STILL SMELLS. MY COMMUTE TO WORK IS 1 HOUR AND WITHIN 10 MILES I HAVE BEEN GETTING SICK TO MY STOMACH AND HEADACHES. THE CAR IS GOING BACK TO GARAGE AGAIN TODAY FOR THE 3RD TIME AND I AM PREDICTING THEY WILL AGAIN CHARGE US TO REPLACE SOMETHING THAT WON'T FIX THE PROBLEM OR SIMPLY TELL US THAT NOTHING IS WRONG. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584607April 24, 2014
POWER TRAIN
WHEN CAR WARMS UP. SITTING AT LIGHT STOPPED CAR FEELS LIKE ITS STILL MOVING FORWARD .DEALER SAYS IT IS NORMAL. FEELS LIKE TRANSMISSION IS MOVING FORWARD WHEN STOPPED AT LIGHT. DEALER DID NOTICE PROBLEM & SAID IT IS NORMAL. I DON'T THINK THIS IS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583812April 21, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ENGINE AND ENGINE COOLING, VISIBILITY
LETTER FROM CONGRESSMAN JOHNSON ON BEHALF OF CONSTITUENT RE 2013 CHEVY CRUZE. *SMD THE CONSUMER STATED THERE WAS VERY LITTLE HEAT IN THE VEHICLE. THE TEMPERATURE GAUGE FLUCTUATED, AND THE WINDOWS AND INSTRUMENT PANEL WOULD FOG UP. *JB UPDATED 04/28/14 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583017April 16, 2014
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
FOR GM RECALL 2014079, REGARDING A POTENTIAL FRONT AXLE RIGHT HALF FRACTURE, HOW CAN DRIVERS, PASSENGERS, AND OTHERS ON THE ROAD BE CERTAIN THAT A ONE-TIME POINT-IN-TIME INSPECTION GUARANTEES THAT THIS FRACTURE WILL NEVER OCCUR? I RESPECTFULLY REQUEST THAT NHTSA REQUIRE GM TO PERFORM PERIOD FREE INSPECTIONS FOR THIS RECALL (E.G., EVERY 5,000 MILES) TO ENSURE ONGOING SAFETY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579654April 14, 2014
STEERING
I RENTED A CHEVY CRUZ FROM AVIS FOR A VACATION TRIP. I NOTICED AT HIGHWAY SPEEDS THE CAR PULLED TO THE LEFT AND AS I APPLIED PRESSURE TO CORRECT FOR THE DRIFT THE STEERING WHEEL WOULD RELEASE SUDDENLY AND THE CAR WOULD TRACK NORMALLY FOR A SHORT TIME THEY REPEAT. ONLY AT SPEEDS GREATER THAN 60 MPH DID I NOTICE THE PROBLEM. I WAS CALLED BY AVIS TELLING ME THE CAR WAS BEING RECALLED BUT THE RECALL DIDN'T DEMAND AN IMMEDIATE RETURN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578279April 8, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 3200. UPDATED 06/17/14*LJ UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577508April 4, 2014
ENGINE AND ENGINE COOLING
2013 CHEVY CRUZE 1LT WITH THE 1.4 TURBO ENGINE. I HAVE ACTUALLY OWNED TWO OF THESE CARS, THE FIRST WAS A 2011. THE COMPLAINT IS ABOUT BOTH AND I SUSPECT IS THE SAME IN EVERY ONE OF THESE CARS THAT HAVE THE 1.4 TURBO. MY COMPLAINT IS ABOUT A POSSIBLE HEALTH HAZARD WITH THESE VEHICLES. THEY EMIT ANTIFREEZE FUMES CONSTANTLY AND GM IS NOW CLAIMING THAT THIS IS NORMAL AND THEY WILL NOT FIX IT. SHORTLY AFTER I PURCHASED THE 2011 MODEL I BEGAN TO NOTICE THE SMELL OF HOT ANTIFREEZE EVERY TIME I WOULD DRIVE THE VEHICLE, I TOOK IT IN FOR SERVICE SEVERAL TIMES AND THEY DONE EVERYTHING POSSIBLE TO FIX IT WITH NO LUCK. FINALLY AFTER ABOUT TWO YEARS OF DEALING WITH THIS I GOT TIRED OF IT AND TRADED IT OFF FOR A 2013 SAME MODEL. I KNOW THAT SOUNDS STUPID AND WAS BUT MY REASONING WAS THAT I LOVED THE CAR AND THOUGHT THAT SURELY GM HAD CORRECTED THIS ISSUE BY NOW(I WAS VERY WRONG). SHORTLY AFTER MY PURCHASE OF THE 2013 I BEGAN TO SMELL THE ANTIFREEZE AGAIN AND AGAIN BEGAN THE PROCESS WITH GM TO GET IT FIXED BUT AS BEFORE, NO LUCK. FINALLY AFTER FIGHTING WITH IT FOR SEVERAL MONTHS GM HAS CALLED ME BACK AND SAID THAT THE SMELL IS NORMAL OPERATION FOR THIS VEHICLE. ACCORDING TO THEM THE WATER PUMP IS DESIGNED TO LEAK A SMALL AMOUNT AND THE LEAKAGE IS CAUGHT IN A RETENTION CHAMBER BUILT INTO THE WATER PUMP THEM EVAPORATED OUT VIA THE HEAT OF THE ENGINE CAUSING THE CONSTANT SMELL. THIS IS RIDICULOUS! I STRONGLY BELIEVE THAT SNIFFING THESE HOT ANTIFREEZE FUMES ALL THE TIME CAN'T BE GOOD FOR YOU AND WILL IN THE LONG TERM CAUSE HEALTH ISSUES. WITH THIS ANSWER I ASK GM TO TAKE THE CAR BACK OR AT LEAST LET ME TRADE IT FOR ANOTHER MODEL BUT THEY ARE UNWILLING TO HELP ME ANY MORE. I KNOW THAT THIS PROBLEM IS WIDE SPREAD, NOT JUST WITH MY VEHICLE. IF YOU GO TO CRUZETALK.COM AND RESEARCH THIS YOU WILL FIND HUNDREDS OF OTHER PEOPLE WITH THE SAME COMPLAINT. THANK YOU FOR LOOKING INTO THIS FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577248April 3, 2014
SERVICE BRAKES, ENGINE
ALMOST FROM THE DAY I LEASED MY MANUAL CRUZE I HAD ENGINE DYING PROBLEMS. IT HAPPENS WHEN I DOWNSHIFT INTO SECOND GEAR, WHEN I STOP AND WHEN I STOP SUDDENLY. IT HAPPENS PERHAPS A FEW TIMES A WEEK. THE DEALERSHIP SERVICE DEPT. TESTED THE CAR AND FOUND NOTHING WRONG. IT WAS SUGGESTED, TACTFULLY, THAT PERHAPS I WASN'T SHIFTING CORRECTLY. I AM ALMOST 66 YEARS OLD I LEARNED TO DRIVE A CAR ON A THREE-THE-TREE FORD. I HAVE OWNED ONLY ONE AUTOMATIC CAR IN MY LIFE, AND THAT WAS FOR FOUR YEARS. I REALLY DON'T THINK I AM TO BLAME. AS THE GM IGNITION SWITCH CAME TO LIGHT I BEGAN TO WONDER. OVER THE PAST FEW WEEKS GM HAS EXPANDED ITS RECALL INTO MORE RECENT MODEL YEARS. TO ME, IT IS SIMPLY THE GM CULTURE WHEN IT COMES TO BUILDING CARS. THE SAME MENTALITY ABOUT USING BAD PARTS WAS PROBABLY PASSED ON THE 2013 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576604April 2, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHEN MY HUSBAND AND DRIVE THE CAR AND TURN IT OFF THE CAR TRIES TO RE-CRANK ON ITS OWN. IT HAS HAPPENED NUMEROUS TIMES. ALSO, MY COUSIN WITNESS IT ONE DAY AFTER I TURNED THE CAR OFF. I'M NOT SURE IF IT'S THE IGNITION OR WHAT. WE WANTED TO REPORT THE PROBLEM SOONER BUT DIDN'T KNOW HOW TO UNTIL I SEARCHED ON THE INTERNET. IT'S SCARY TO SEE SUCH VEHICLE TRYING TO RE-START ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576531April 1, 2014
POWER TRAIN
VEHICLE WAS BACKED OUT OF A DRIVEWAY. DRIVER SHIFTED FROM REVERSE TO DRIVE. CAR MOVED FORWARD ABOUT 20 FEET AND SUDDENLY SLOWED TO A STOP. ENGINE POWER REMAINED ON. CLICKING NOISE WAS HEARD FROM THE RIGHT FRONT SIDE. CLICKING NOISE CONTINUED IN REVERSE, DRIVE, OR PARK SHIFTER POSITIONS. CAR WOULD NOT MOVE UNDER ITS OWN POWER IN EITHER DIRECTION. WE PUSHED CAR TO SIDE OF ROAD IN NEUTRAL AND CALLED ONSTAR THIS IS THE DRIVESHAFT RECALL ISSUE ON 2013-14 CRUZE WITH 1.4 TURBO ENGINES. I WRITE BECAUSE IF THIS HAD HAPPENED ON AN INTERSTATE OR IN HEAVY TRAFFIC THE CONSEQUENCES COULD HAVE BEEN MUCH MORE DIRE. THIS CAR IS ALMOST 1 YEAR OLD AND HAS ONLY 3000 MILES ON IT. THIS DEFECT IS AS SERIOUS AS THE IGNITION SWITCH PROBLEM. THERE ARE 170000 OF THESE CARS OUT THERE WITH THIS SAME POTENTIAL ISSUE. WHEN I SPOKE WITH GM THEY INITIALLY SAID THAT THERE WAS NO RECALL ON MY VEHICLE AND THAT I SHOULD TAKE IT TO A DEALER FOR SERVICE. WHEN I INSISTED THAT THERE WAS A POWER TRAIN RELATED RECALL ON THE CAR THEY THEN SAID THAT INDEED THERE WAS A RECALL AND THAT I COULD GET IT TOWED TO A GM DEALER. MY ONLY REASON FOR WRITING NHTSA IS TO HOPEFULLY ELEVATE THIS ISSUE TO ONE OF MORE IMMEDIATE IMPORTANCE. I HAVE NOT YET RECEIVED ANY NOTICE FROM GM ABOUT THIS ISSUE, AND IF IT WEREN'T FOR THE EXTENSIVE MEDIA COVERAGE WOULD PROBABLY STILL NOT KNOW OF THIS VERY SERIOUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576623March 31, 2014
STEERING
THE STEERING WHEEL/RACK HAS KNOWN ISSUES ALREADY DOCUMENTED BY THE NHTSA. WHEN DRIVING, ESPECIALLY AT SPEEDS > 50MPH, THE STEERING WHEEL WILL "LOCK UP" OR FEEL "NOTCHY" WITHOUT CONSTANT DRIVER INPUT. WHEN PERFORMING INTERSTATE DRIVING YOU WILL EXPERIENCE THE STEERING CONSTANTLY FEELING LIKE ITS LOCKING UP UNTIL EXCESSIVE FORCE IS USED TO MOVE THE STEERING WHEEL (MORE THEN A FEW FINGERS WORTH OF STRENGTH). DEFINITELY UNNATURAL AND DEFINITELY AN ISSUE FOR A BRAND NEW CAR. STARTED SINCE 5K MILES, VEHICLE HAS APPRXOIMATELY 15K MILES NOW AND THE ISSUE IS GETTING PROGRESSIVELY WORSE. DOCUMENTED ONLINE IS THAT THE STEERING RACK HAS A DESIGN FLAW WHICH ALLOWS AIR INSIDE THE STEERING RACK, CAUSING THE STEERING WHEEL TO FEEL NOTCHY OR LIKE IT IS LOCKING UP. BEING THAT THE ISSUE IS GETTING WORSE, I EXPECT THERE TO BE A MAJOR FAILURE AT SOME POINT AND WANTED THIS DOCUMENTED. ONLINE ON CHEVROLET CRUZE FORUMS THERE ARE HUNDREDS OF ISSUES SIMILAR TO MY OWN AND I BELIEVE A TSB IN CHEVROLET'S DATABASE. I AM GOING TO ATTEMPT TO BRING THE ISSUE TO LIGHT AT THE LOCAL CHEVROLET DEALERSHIP NOW THAT I HAVE THE TIME TO ACTUALLY DEAL WITH THIS SITUATION (DUE TO MILITARY/GOVERNMENT WORK CONFLICTS). I PURCHASED A FULL PREMIUM WARRANTY WITH THE VEHICLE WHEN I BOUGHT IT THAT COVERS EVERYTHING FOR 100K MILES/7 YEARS, SO THERE SHOULD BE NO ISSUES WITH THIS REQUEST OF FIXING/REPLACING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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