Chevrolet Bolt EUV Complaints (2023)

113 consumer complaints on file.

#11552320October 27, 2023
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The Transmission Fluid Pump failed, and is needing to be replaced. The car only had 200 miles on it and was bought 5 days prior before the issue began. How was your safety or the safety of others put at risk? The car immediatley reduced my speed to 30mph. I was driving on an expressway, and caused me to slow traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yea, I have the error code given to me by OnStar: P2797 Auxilliary Transmission Fluid Pump error Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been brought into a Chevrolet service center and awaiting for a replacement part from GM. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on and then the car immediately slowed my speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552274October 27, 2023
AIR BAGS
At less than 300 miles on odometer and while charging at a level 2 charger I checked my Chevy app and saw a warning for service airbag system. I had just checked it 15 mins prior and it was not on. Now it has an airbag light on…at 291 miles on the car. In car it says service safety restraint system. Still have to make a 200 mile trip back to my town in a couple days. Definitely frustrating for a car I have only had a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552107October 26, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at slow speeds, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact stated all the doors were locked except the front driver's side door and all the wheels were locked. The contact stated that the failure had occurred several times. The vehicle was towed to the dealer however, the dealer was unable to duplicate the failure. The contact was informed that the modules were reset and updated however, the failure reoccurred. The vehicle was not repaired. The contact stated the vehicle was currently at the dealer for the fourth time. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552090October 26, 2023
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? - I believe it is the electrical component, or wiring component that is under the hood. It spontaneously caught on fire in the middle of the night with no indication of arson or outside source. How was your safety or the safety of others put at risk? Definitely a safety concern since how would anyone know if their car will not spontaneously catch on fire while driving, parked, inside a garage? Not only my own safety concern, but for my family and neighboring houses/cars' safety as well. Has the problem been reproduced or confirmed by a dealer or independent service center? GM Claims department only stated that they went by NFPA921-2021. However, no detailed report was produced, or at least they say it never did, even though we requested more than two dozen times. And evidently, just closed the case without giving us a valid reasoning or evidence of anything. And as for the NFPA921-2021, it is two years old already. Please keep in mind that GM had this car for almost 3 months for investigation but no report, reasoning, or any valid understanding for a consumer's point of view. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? GM said they did but no investigation report or work report or anything related to that has been provided. NO EVIDENCE, NO TRAIL, NO INVESTIGATION REPORT. Only denial letter. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear None of the warnings were shown prior to this. 3 months of investigation from GM, but no reports, no investigation report was produced or provided. How can we as a consumer, believe what they are doing is valid and fair?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11547019September 28, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving slowly in Los Angeles traffic, trying to pick up a little speed, when the car suddenly seized up -- as it seemed to slam its brakes. We nearly had heart attacks, because there was traffic behind us, and the car behind us could easily have slammed into us. We didn't notice anything on the dash. We don't believe the car was trying to warn us about an imminent forward collision, because there were no "beep beep beeps" as there typically are when it senses a forward threat. Just a sudden breaking, and then it was fine again. Happy to have anyone inspect the car upon request, though I have my doubts they'd find anything. Note that there are already several other complaints about this car that have reported exactly the same problem. It really should be investigated!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546857September 27, 2023
BACK OVER PREVENTION
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while the vehicle was in reverse(R), the cross-traffic alert system failed to alert of passing vehicles within 60-ft of the vehicle. The vehicle was taken to a dealer however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545606September 20, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Moving at 3mph on slow freeway offramp, my Bolt EUV suddenly braked by itself for no apparent reason. I was at no time in danger of colliding with the car in front of me. However, the driver behind almost rear-ended me when surprised by the sudden braking and sounded his horn. Control Modules scanned at Culver City Chevrolet. No Diagnostic Trouble Codes detected. Problem not confirmed by dealer. An earlier incident of emergency self-braking occurred in May when traversing a speed hump at normal speed where no other vehicles were present. These are the only two instances of self-braking, both unexpected and unnecessary, during the first 5 months/2400 miles of new car ownership. Car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545319September 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I drove the vehicle roughly 5 miles on city streets then parked and walked away for roughly 15 minutes. I came back, got in the car, powered it on and attempted to shift but was presented an error message stating “Conditions not correct for shift”. The car seemed to be ‘running’, but the AC did not turn on despite the settings displaying that it was operating. Thankfully I was able to shut down the car after a few minutes and, after waiting a few minutes further, power it back up. This is the first time this has happened to me. Additional details: Mileage: <900 Age: ~2 months At first I thought this could be due to my own behavior. I live in the Southwest (desert). This is possibly the first time I haven’t remotely started the car and let it precondition, but that seems slightly irrelevant given that this happened at night (not baking in the sun) and, before the 10 minutes of rest, the vehicle should have theoretically been ‘conditioning’ during the previous drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544190September 12, 2023
POWER TRAIN
Upon starting car, and attempting to shift, display showed "Conditions Not Correct for Shift". Required turning off car, opening driver door, waiting for displays to turn off, then restarting car before shifting into any gear was possible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544123September 12, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Frightening SAFETY Problem: Sudden Power loss on Los Angeles freeway. About 6/21/2023 began repeated episodes where my Chevy 2023 Bolt EUV hesitated for a few seconds before responding when I pushed on the accelerator pedal. Full power and acceleration resumed right after the initial hesitation and were sustained until I had to stop the car. A dashboard warning light appeared. I called for an On-Demand Diagnostic evaluation, spoke by phone with Chevrolet support who assisted with the evaluation and emailed me the results (screenshot) indicating an issue with the HCP - Hybrid Control Processor Module and a Diagnostic Code P2797. The Diagnostic Information read: "The Electric Drive Unit is not performing as expected. An issue has been detected in the Auxiliary Transmission Pump System..." The “Recommended Action” was to “Service within 7 days.” (Screenshot) I contacted the dealership where I purchased the car and was told that I would have to leave it for several days before evaluation/servicing could be done. However the next morning (before I could take the car to the dealership) the instrument panel alert had disappeared. So I considered it all a temporary "glitch". Then on 8/27, driving about 60MPH on very busy 405 Freeway in Los Angeles, the car suddenly lost most of its power and slowed down…with an orange dashboard warning icon “Propulsion Power is Reduced” and another message that speed limited to 30 MPH. Alarmed and fearful, I turned on emergency blinker lights, moved to right lane and exited freeway at next off-ramp. The problem persisted as I slowly drove surface streets to destination and parked. Several hours later I started car; alert message came on but car accelerated normally. I slowly drove home on surface streets. On 8/29 another Chevy dealership identified "Scanning Code P2797" and "Replaced Transmission Fluid Pump” by warranty coverage. No problem since. Service manager said she has seen 3 similar problems. I see similar reports online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538678August 15, 2023
EXTERIOR LIGHTING
Brake lights are too low on vehicle - middle lights are only running lights. Drivers behind vehicle in stop and go traffic must rely on high mounted third brake light mounted at peak of vehicle roof line, especially difficult for larger vehicles (SUVs, Trucks) to see low mounted brakes, with expectation that the middle lights will indicate braking. Multiple reports and complains regarding this issue are posted online and also in this database.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537461August 9, 2023
STEERING
Multiple instances seemingly at random of steering wheel not adjusting to center, wanting to turn one direction or another, and generally loose feeling of steering. This is all with the lane keep assist feature off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534178July 24, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving 45 MPH, the vehicle lost motive power and shut off without warning. The contact attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to the dealer and the contact was informed that the 12-volt battery was not being used enough and rebooted the vehicle. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 3,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533746July 21, 2023
ELECTRICAL SYSTEM
After rain, the locks on the vehicle would not lock or unlock whether by using the key fob, interior door buttons, or OnStar app. After approximately 2 hours the locks began working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533398July 20, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I, and many other owners of Chevy Bolts are having our speed suddenly reduced without warning. The vehicle immediately drops to a max speed of 30 mph and gives an error message "Propulsion Power is Reduced". One common cause seems to be defective transmission fluid pumps, although other electrical and mechanical components also seem to cause this problem. One common error code seems to be P2797, along with the "Propulsion Power is Reduced" message. This dangerous speed reduction is sometimes happening in dangerous situations, while driving in heavy traffic and at high speeds on highways. This is an incredibly dangerous defect and could easily cause car accidents, injuries or death. People are also being stranded without warning. There are many posts (dozens+) about this on various owners groups, including Reddit, Facebook groups and others. The Bolt brake lights and turn signals are also placed in very bad locations which are not obvious or visible, which is also incredibly dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532608July 16, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Was driving along and received a “Propulsion Power Reduced” warning on dash and couldn’t go over 30mph while on a highway. Had to limp along on the shoulder. Pushed the OnStar button and they ran a diagnostic test which came back with P2797.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529691June 30, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, VISIBILITY/WIPER
I just bought a new chevy bolt euv from a dealership here in Michigan. No sooner than me driving off their lot, a pickup truck damn near ram into me. I was in thick traffic following slow vehicles and the only damage cause was a skid mark on the road he cause. No damages to my bolt. He roll down and said fix your brake lights. I yell back, it's factory! I'm scared to hold onto this vehicle when it comes to winter time. Most vehicle's license plate get obscured by snow. These brake lights and turn signals are even below the license plate. A recall and a redesign needs to happen. Too many people expressing negative opinion on this issue on the forums. Thank you for reading this. Have a great day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529668June 29, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on CT Route 2 using super cruise. We came upon a construction zone and the bar on the steering wheel changed from green to red. The car came to a complete stop in the middle of the highway and didn't respond to the accelerator pedal. This is a frightening situation on a super highway. I tried pressing the buttons that turn on and off the cruise control, super cruise, etc. with no effect. Cars behind me passed on the left and right. I finally tried putting the car in Park and back into Drive. From that point on it worked normally. This is the second time this happened. The first time I had only had the car for a week, so I thought it was just a mistake on my part. I did have a dash cam running, but the files are too large. I will keep them on my computer should you wish to have them. The consumer stated that during this incident, they could not take over control from the Super Cruise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527950June 20, 2023
EXTERIOR LIGHTING
We were pulled over because a police officer could not see our brake lights. We told him that the lights are at the bottom of the vehicle and not in the logical spot. I exited the vehicle and showed him that the brake lights were located at the bottom of the vehicle and not where you would expect the brake lights to be. My husband was driving and he tapped the brakes so we could see that they were working properly. He issued us a warning. As a sidenote, the officer really was looking out for our safety and not trying to trap. He said that he had to document the traffic stop. This really isn't a issue of a faulty product but there should be a recall where the brakes are connected to the running lights in an area which is where you would expect the brake lights to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527479June 17, 2023
SERVICE BRAKES, EXTERIOR LIGHTING
Iv'e owned the Bolt EUV for a few months and I was almost rear ended at least 4 times. One time the person tapped my rear bumper with their license plate and left a very light mark. There wasn't enough damage to make a report and the driver stated that they didnt notice me braking. The brake lights are too low and not very noticable( see attached photo with arrows). This issue can easily be corrected. The Bolt EUV has a light in the middle right above the rear window that only operates at night when you turn on the lights. They should have it act as a break light also.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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