Cadillac Escalade Complaints (2002)

139 consumer complaints on file.

#10258549February 13, 2009
SERVICE BRAKES, HYDRAULIC
NOTICED THE VEHICLE WAS NOT STOPPING WELL , STARTED HEARING ALOUD NOISE FROM UNDER THE VEHICLE EVEN WHEN THE ENGINE WAS OFF. THIS RAN MY BATTERY DOWN. HAD TO REPLACE MY ANTILOCK CONTROL UNIT MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258544February 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
PARKED VEHICLE IN STORE PARKING LOT TO SHOP , WHEN I RETURNED TO THE VEHICLE AND ATTEMPTED TO DRIVE OFF THE VEHICLE WOULD NOT MOVE . THE VEHICLE TRANSMISSION GEARS WERE STUCK. THE VEHICLE TRANSMISSION DID NOT SLIP, IT WAS AS IF I TRYING TO PULL A BUILDING DOWN. I HAD TO PAY FOR NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253741January 4, 2009
SERVICE BRAKES, ELECTRIC
WHEN BRAKING AT A LOW SPEED <10MPH THE ABS SYSTEM KICKS IN AND PUSHES THE VEHICLE FORWARD WHEN TRYING TO BRAKE. IT STARTED OCCURING RANDOMLY AND VERY FEW TIMES, BUT NOW IS CONSTANT AND EVERYTIME WHEN SLOWING DOWN. AFTER TAKING IT TO THE DEALER, I HAD 4 NEW TIRES PUT ON, BY SUGGESTION OF THE SHOP, AND IT FAILED TO FIX THE PROBLEM. I HAD NUMEROUS CLOSE CALLS AND EVENTUALLY HIT A METER WHEN TRYING TO PARK. THE ABS TRIGGERS A KICKING FEELING THAT ALLOWS THE TRUCK TO CONTINUE MOVING FORWARD AT LEAST 3-5 FEET AFTER THE BRAKE IS APPLIED, EVEN AT VERY LOW SPEEDS <5MPH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10242781September 18, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. IMMEDIATELY AFTER PURCHASING THE VEHICLE ON DECEMBER 12, 2003, THE CONTACT FELT A VIBRATION WHILE ATTEMPTING TO BRAKE. THE DEALER STATED THAT THE BRAKES WERE THE CAUSE OF THE FAILURE, BUT NO REPAIR WAS MADE. IN JUNE OF 2004, THE VEHICLE WAS RETURNED TO THE DEALER AND THEY ROTATED, MOUNTED, AND BALANCED FOUR NEW TIRES. AFTER THE REPAIR, THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN AND THEY STATED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED AND REPAIRED. THE DEALER REPAIRED THE REAR BRAKE PADS, ROTORS, AND REAR BRAKE SHOES. THIS SPECIFIC FAILURE HAS BEEN ONGOING FOR THE PAST THREE YEARS. RECENTLY, THE CONTACT EXPERIENCED FAILURE WITH THE ABS, WHICH CAUSED THE BRAKE PEDAL TO EXTEND TO THE FLOOR. THE VEHICLE WOULD ALSO ACCELERATE AND VIBRATE WHILE BRAKING. SHE RETURNED THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE HUB BEARINGS NEEDED TO BE REPLACED AND REPAIRED. THE VEHICLE IS NO LONGER BEING DRIVEN DUE TO THE CONSTANT FAILURES WITH THE BRAKES AND ABS. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232692June 30, 2008
SERVICE BRAKES, ELECTRIC
PROBLEM WITH THE ABS SYSTEM ACTIVATING WHEN STOPPING AT A LOW SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219441February 20, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2002 CADILLAC ESCALADE WITH FUEL PUMP FAILURE. CONSUMER STATES WHEN THE FUEL PUMP SHUT DOWN IT BURNED OUT ALL THE FUSES. CONSUMER BELIEVES THAT THE FUEL PUMP WAS DEFECTIVE AND GAVE NO WARNING SIGNS PRIOR TO THE FAILURE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211564December 12, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE ABS CONTROL MODULE FAILS WHEN IT IS WET. THE ABS CONTROL MODULE WAS REPLACED ONCE AT THE COST OF $1,300. THE MECHANIC STATED THAT THIS WAS A RAMPANT FAILURE AMONG THIS VEHICLE. WHILE DRIVING IN THE RAIN, THE CONTACT DROVE OVER A PUDDLE. SINCE THAT TIME, THE ABS CONTROL MODULE HAS NOT WORKED. GENERAL MOTORS HAS YET TO RESPOND. THE FAILURE AND CURRENT MILEAGES WERE 70,000. UPDATED 02-25-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210708December 3, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING 3 MPH, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THE STOPPING DISTANCE INCREASED. AS OF DECEMBER 3, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT FELT THAT HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL FOR THE SERVICE BRAKES, HYDRAULIC: ANTILOCK (NHTSA CAMPAIGN ID NUMBER 05V379000). THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207923November 5, 2007
EQUIPMENT
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. ON SEPTEMBER 3, 2007, THE CONTACT PLUGGED HER TELEVISION INTO THE CIGARETTE LIGHTER AND THE VEHICLE BEGAN SMOKING. THE VEHICLE THEN BECAME ENGULFED IN FLAMES. HER HUSBAND DOUSED THE VEHICLE WITH WATER AND DROVE IT TO THE CADILLAC DEALER. THE CARPET WAS BURNED, THE TRACKING SYSTEM FAILED, AND THE WIRING HARNESS HAD TO BE REPLACED. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10201219August 30, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), VEHICLE SPEED CONTROL:LINKAGES
ON 08/27/2007 MY STABILITY CONTROL SYSTEM LIGHT WAS ON IN THE DASH BOARD OF MY VEICLE, APPROACHED TRAFFIC LIGHT TRIED TO STOP AND THE BRAKES WOULD NOT WORK, THEN THE VEHICLE ACCELARATED ON ITS OWN. FOR THE GRACE OF GOD I WAS ABLE TO AVOID AN ACCIDENT DUE TO THE TRAFFIC BEING LIGHT. I HAD MY 2002 CADILLAC ESCALADE TOWED TO THE NEAREST CADILLAC SERVICE SHOP(KEN DIXON, WALDORF MD) IN THE AREA AT THE TIME. DEALER ADVISED AN ISSUE WITH THE ABS AND THE STABILITY CONTROL UNI ADV COST OF REPAIR $2600 OR MORE, ADVISED BY DEALER NO RECALL ON EITHER OF THESE ISSUES. TO DATE NOTHING HAS BEEN DONE, THE DEALER STILL HAS THE VEHICLE AND HAS YET TO RETURN ANY OF MY CALLS IN REFERENCE TO MY CLAIM. ITEMS OF ISSUE SERVICE BRAKES, HYDRAULIC: ANTILOCK- CONTROL UNIT/MODULE-COMPONENTS-SENSORS VEHICLE SPEED CONTROL -LINKAGE SUSPENSION WHICH INVOLVES THE STABILITY CONTROL (ASC)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198926August 9, 2007
EXTERIOR LIGHTING
DAYTIME RUNNING LAMPS HAVE NEVER WORKED. REPLACED BULBS 6 TIMES. KEEP BURNING OUT. SEEMS EVERY ESCALADE I SEE HAS ONLY ONE WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185630March 20, 2007
ELECTRICAL SYSTEM
TL*- THE CONTACT OWNS A 2002 CADILLAC ESCALADE AND STATED THAT THE HIGH BEAM/ LOW BEAM HARNESS ON THE STEERING COLUMN SHORTED OUT. THE CONTACT HAD NOT TAKEN IT TO THE DEALERSHIP. THE CONTACT COULD PROVIDE PICTURES. THE FAILURE MILEAGE WAS 99,800, AND THE CURRENT MILEAGE WAS 10,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181260January 31, 2007
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
RECENTLY, MY VEHICLE WAS PRESENTED TO FIRESTONE FOR STATE INSPECTION. THE VEHICLE INVOLVED IN THIS COMPLAINT IS A 2002 CADILLAC ESCALADE EXT. FOLLOWING THE INSPECTION, I WAS INFORMED THE VEHICLE'S PARKING BRAKE WOULD NOT HOLD THE VEHICLE. I WAS FURTHER INFORMED THAT THIS PROBLEM WAS PREVELANT IN THE CADILLAC ESCALADE PRODUCTION LINE AND SIMILAR SERIES SUCH AS THE CHEVEROLET AVALANCHE. THE ASSOCIATE ATTRIBUTED THE MAJOR SAFETY ISSUE TO THE MANUFACTURER'S NEGLECT TO ADOPT AN EFFECTIVE RETAINING CLIP WHICH RESULTS IN PREMATURE WEAR OF THE PARKING BRAKE SHOES. THIS DEFECT NOT ONLY COMPROMISES THE EFFICIENCY OF THE PARKING BRAKE, BUT PREMATURELY WEARS AND SIGNIFICANTLY DAMAGES THE ROTORS OF THE VEHICLE NEEDED TO ENGAGE THE PARKING BRAKE. DUE TO THIS MANUFACTURER DEFECT, MY VEHICLE FAILED INSPECTION AND IS PENDING OVER $500.00 IN REPAIRS TO CORRECT THE SAFETY ISSUE. WHEN THE VEHICLE WAS PRESENTED TO A BRAKE SHOP, THE TECHNICIANS WERE UNABLE TO DISASSEMBLE THE REAR DRIVERSIDE HUB TO ACCESS THE PARKING BRAKE SHOES. A BOLT WHICH NEEDED TO BE REMOVED WAS LOCK-TITE TO THE POINT OF PERMANENT AND STATIC FIXTURE (WITH THE ONLY METHOD OF REMOVAL BEING THE GRIND OR CUT THE BOLT OUT). BECAUSE OF THESE ISSUES, I AM UNABLE TO PASS SAFETY INSPECTIONS IN THE STATE OF TEXAS. THE PARKING BRAKE WAS NEVER ENGAGED WHILE DRIVING AND NEVER ENGAGED TO CREATE FRICTION WITH THE MOVING WHEELS. WHEN THE PARKING BRAKE IS DEPRESSED, THE LEVER MOTIONS WITH LITTLE RESISTANCE ALL THE WAY TO THE FLOORBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177187December 28, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKING SYSTEM ON OUR 2002 CADILLAC ESCALADE REVERTS TO ANTI-LOCK MODE AT LOW SPEED 5 MPH OR LESS. THIS HAS CAUSED A VERY DANGEROUS SITUATION WITH THE VEHICLE FAILING TO STOP AND ROLLING THROUGH STOP SIGNS AND RED LIGHTS. THE ONLY WAY TO AVOID THIS, IS TO BEGIN STOPPING WELL IN ADVANCE OF DESIRED STOPPING POINT AND HOPING IT STOPS. I WILL BE BRINGING IN TO BE REPAIRED HOWEVER I WOULD BELIEVE THERE SHOULD BE A RECALL AS THIS SITUATION WILL IF IT HASN'T ALREADY LED TO A DEATH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175982December 12, 2006
ELECTRICAL SYSTEM:IGNITION
DEFECTIVE EQUIPMENT. IGNITION SWITCH BROKE. AAA SENT LOCKSMITH. LOCKSMITH SAID HE HAS CHANGED APPROX. 14 OF THESE IN LAST 1 AND 1/2 WEEKS. BRASS PART AND SPRING BREAK OFF LEAVING IGNITION DEAD/UNABLE TO START OR MOVE VEHICLE. I WAS FORTUNATE THIS HAPPENED IN MY DRIVEWAY AND NOT OUT ON THE ROAD. $347.00 LATER AND IT CAN HAPPEN AGAIN AT ANY TIME. BEFORE LOCKSMITH SHOWED UP CADILLAC WANTED TO DISCONNECT TRANSMISSION AND DROP DRIVE SHAFT PLACE ON FLATBED TO TRANSPORT TO DEALERSHIP. WHAT WOULD THAT HAVE COST ME? CONSUMERS SHOULD NOT BE HELD HOSTAGE WITH THIS POOR QUALITY PART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173426November 14, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
I PURCHASED A 2002 CADILLAC ESCALADE THAT HAS EXPERIENCED SLOW-SPEED BRAKING PROBLEMS FROM THE FIRST DATE OF PURCHASE. INITIALLY I THOUGHT THAT IT MAY BE THE BRAKE SHOES OR ROTORS, HOWEVER, I HAVE HAD THE BRAKE SHOES AND ROTORS REPLACED ON THE FRONT AND BACK OF THE VEHICLE. THE PROBLEMS WITH THE BRAKING HAVE PERSISTED. THE ABS IS TRIGGERED WHEN DRIVEN AT LOW SPEEDS USUALLY UNDER 15 MILES PER HOUR WHEN THE CONDITIONS DO NOT WARRANT IT. CONSEQUENTLY, I HAVE ALMOST WRECKED DUE TO THE DEFECTIVE OPERATION OF THE BRAKES AND I AM AFRAID TO DRIVE THE VEHICLE AND CONCERNED WITH THE SAFETY OF MY WIFE AND THREE SMALL CHILDREN. I HAVE BEEN TOLD BY A DEALERSHIP THAT POTENTIALLY THE PROBLEM WITH THE BRAKING SYSTEM INVOLVES THE FRONT, WHEEL SPEED SENSOR MOUNTING SURFACE ON THE BEARING. SUPPOSEDLY RUST OR CORROSION COULD DETRIMENTALLY AFFECT THE PEAK-TO-PEAK OUTPUT VOLTAGE. THE WHEEL BEARING HUB ASSEMBLY SENSOR PROBLEM CAUSES FALSE WHEEL SPEED READINGS WHICH SENDS ERRONEOUS WHEEL SPEED READINGS TO THE VEHICLE''S COMPUTER. THE COMPUTER INTERPRETS THIS READING AS A NEED FOR THE COMPUTER TO CONTINUE ACTIVATING THE ABS TO PREVENT WHEEL LOCKUP. HOWEVER, IF ABS IS STILL TRIGGERING AT VERY LOW SPEEDS, IT PREVENTS THE WHEELS FROM COMING TO A COMPLETE STOP BECAUSE IT CONTINUALLY RELEASES AND APPLIES THE BRAKES AT VERY LOW SPEEDS (UNDER 15 MILES AN HOUR). THIS TYPE OF DEFECT COULD HAVE NEAR FATAL OUTCOMES ESPECIALLY IN A HILLY AND MOUNTAINOUS TERRAIN LIKE THAT OF WEST VIRGINIA. DUE TO THIS PRE-EXISTING MATERIAL DEFECT IN THE VEHICLE WHICH AFFECTS AN EXTREMELY INTEGRAL PART OF THE OPERATION, RENDERING IT UNDRIVEABLE; I EXPECT GENERAL MOTORS/CADILLAC TO FIX THIS PROBLEM AT NO COST TO ME, THE CONSUMER. IT WOULD BE EXTREMELY NEGLIGENT TO HAVE NOTICE ABOUT A MANUFACTURING DEFECT AND IGNORE YOUR DUTY OF CARE TO REMEDY THIS PROBLEM, ESPECIALLY IN LIGHT OF THE LOW COST REMEDY AVAILABLE TO RECALL AND FIX IT. SINCERELY, NELSON R. STAPLES IV. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171367October 19, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
ALL WHEEL DRIVE TRANSFER CASE DEFECTIVE. WHEELS LOCK AND "HOBBLE" IN LOW SPEED TURNS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167351September 5, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
ALL WHEEL DRIVE TRANSFER CASE DEFECTIVE. WHEELS LOCK AND "HOBBLE" IN LOW SPEED TURNS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163301July 24, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT SLOW SPEEDS (<5 MPH) THE ABS SYSTEM ENGAGES DURING THE COURSE OF NORMAL BRAKING. THIS RESULTS IN THE CAR BEING UNABLE TO STOP WITHIN EXPECTED STOPPING DISTANCE AND LED ME TO BUMP INTO A CAR STOPPED AT AN INTERSECTION. THE PROBLEM CANNOT BE LINKED TO WORN BRAKE PADS AS THESE WERE REPLACAED ONLY 4 MONTHS PREVIOUSLY. DEALER HAS BEEN NOTIFIED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10161753July 7, 2006
STEERING:ELECTRIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
DURING A U-TURN, ON A 4-LANE STREET THE POWER STEERING AND BRAKES STOPPED WORKING. I WASN'T ABLE TO STEER OR STOP. THE STEERING BECAME VERY HARD AS WELL AS THE BRAKE PEDAL. THE CADILLAC DEALER SUGGESTED IT WAS THE POWER STEERING PUMP AND CHANGED IT UNDER MY WARRANTY. I PICKED THE CAR UP 1 WEEK LATER AFTER BEING TOLD THAT MY CAR WAS FIXED. AFTER LEAVING THE DEALER, I STOPPED AT A TRAFFIC LIGHT AND MY BREAK PEDAL BEGAN VIBRATING AND AGAIN I WAS NOT ABLE TO STEER THE CAR. I TOOK THE CAR BACK TO THE DEALER AND ALLOWED HIM TO TALK ME INTO KEEPING THE CAR FOR THE WEEKEND (IT WAS A FRIDAY AND NO MECHANICS WORKED THE WEEKEND). AGAIN I LEFT THE DEALER AND CAREFULLY ATTEMPTED TO DRIVE THE CAR HOME. I WAS STOPPED BEHIND A CAR MAKING A LEFT TURN AND AS I ATTEMPTED TO REMOVE MYSELF FROM BEHIND THE CAR BY CHANGING LANES, I REALIZED THAT THE CAR WILL NOT TURN UNLESS MOVING. I WENT BACK TO THE DEALER AND DEMANDED THAT THEY KEEP THE CAR UNTIL FIXED. ONE WEEK LATER (THE FOLLOWING FRIDAY) I WAS CALLED TO PICK UP MY CAR AGAIN. I WAS TOLD THAT THE NEW POWER STEERING PUMP WAS BAD AND THEY HAD REPLACED IT WITH ANOTHER NEW ONE. THIS TIME THE STEERING WHEEL WAS JERKY, AND THE BRAKES VIBRATED A LITTLE LESS THAN BEFORE. IN ADDITION, THE BATTERY LIGHT WAS BLINKING ON AND OFF AND THE CHARGE WAS AT APPX. 9 VOLTS. I LEFT THE CAR AGAIN. THE NEXT FRIDAY I PICKED UP MY CAR AND WAS ABLE TO DRIVE IT FOR ABOUT A WEEK AND A HALF ALL THE WHILE KNOWING THAT IT STILL WASN'T RIGHT. THIS TIME THE STEERING WAS LESS JERKY (BUT JERKY NEVERTHELESS) WHILE APPLYING THE BRAKE, THE FRONT END WAS CLUMPING WHEN I WENT OVER BUMPS, THERE WAS WAY TOO MUCH PLAY IN THE STEERING WHEEL, AND THE CAR IS WHISTLING WHILE DRIVING AND IDLING. I TOOK THE CAR BACK ON THURSDAY, JULY 6, 2006, THE SERVICE WRITER DROVE IT AND INSTRUCTED ME TO BRING IT BACK ON MONDAY. AT THIS TIME, MY CAR IS NOT FIXED. THE CONDITION OF MY CAR HAS BECOME SUBSTANTIALLY WORSE EACH TIME I PICKED UP THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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