Cadillac Escalade Complaints (2016)

89 consumer complaints on file.

#11658171May 1, 2025
ENGINE
While driving the vehicle just turned off I though it was the battery, took the battery off but it was good then the alternator then the starter after repairs there was a loud clacking sound took vehicle to TIEKEN AUTO in san antonio texas come to find out the crank was no good scarring on the head and cylinder two bus dropped new engine would cost too much to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657953April 30, 2025
ENGINE
There is a known issue with this year and other model years of the lifters going bad inside the engines. I personally had this happen and heard about several other cases. This notice stems from the recent news release of 2021 and on model years being affected. This repair cost me roughly 5,000 dollars and I nearly drove off the road once the engine failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657761April 30, 2025
ENGINE
Engine problems with 6.2 loss of power rod in engine and crankshaft went out. Took into to shop and and shop varified all issues. Check engine light came on dash board. I noticed they have a recall on the newer vehicles with the same issues as what my vehicle has.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634988January 8, 2025
UNKNOWN OR OTHER
My starter caught on fire trying to start my car
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11608803August 15, 2024
SERVICE BRAKES
The contact owns a 2016 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the noticed a failure with the brake pedal. The contact stated that the brake pedal was depressed with no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605152July 29, 2024
ELECTRICAL SYSTEM
I own a 2016 Cadillac Escalade that has been experiencing issues with the DVD player unit, as described in Bulletin No.: PIT5370C, dated December 2015. The specific problem is that a DVD has been stuck in the unit and will not eject. Additionally, the DVD button does not light up or respond to any touch. This malfunction aligns perfectly with the condition outlined in the bulletin, where the Instrument Panel Multifunction Switch (Eject Button) has been found to be hypersensitive, causing these disc handling problems. The safety of my passengers and myself has been compromised due to this issue. For instance, the inability to use the DVD player has caused significant distraction while trying to manage the media system during travel. This has been particularly concerning on longer trips where the media system is intended to provide entertainment to backseat passengers, reducing driver distraction. The unexpected ejection of discs has also posed a potential hazard within the vehicle. The problem has been confirmed by an independent service center, where the technicians verified that the disc player is malfunctioning due to the hypersensitive multifunction switch as detailed in the bulletin. However, despite this confirmation, my vehicle's VIN has been erroneously excluded from the recall, leaving the DVD unit inoperable. Prior to the complete failure of the DVD player, there were no specific warning lamps or messages indicating the impending issue. The symptoms started appearing gradually and have now rendered the DVD player completely unusable. Given that the described issue and its symptoms match the conditions outlined in Bulletin No.: PIT5370C, I request that my vehicle be included in the recall for covered repair to replace the faulty Instrument Panel Multifunction Switch (Eject Button) and restore the functionality of the media disc player.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593586June 10, 2024
SEAT BELTS
The driver seat belt cable ripped apart when attempting to unbuckle it. It is a safety hazard to drive this vehicle . It was inspected by Frank Fontanez(crash technician)about 3 weeks ago, at that time several pictures was taken and he instructed me to fill out this report. The vehicle was not inspected by any other agencies, [XXX] Mr Fontanez in my path because this is my only transportation method and I need immediately attention thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579900March 28, 2024
AIR BAGS
The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at 40-45 MPH, the driver-side air bag deployed without any impact. No warning lights were illuminated. The contact sustained injuries to his arm, neck, and back that required medical attention. The contact drove himself to the hospital. No police report was filed. The vehicle was towed to the dealer where it was diagnosed that a module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 132,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11578313March 19, 2024
STEERING
Product liability due to faulty product. Chrome frame on steering wheel chips into sharp razor blades causing bleeding injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557646November 30, 2023
ENGINE
My Escalade just started stalling like if it was going to shut off I took it to my mechanic and he told me it has the P0304 code which is cylinder 4 misfire which he hasn’t fix because it’s a internal engine problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544055September 12, 2023
UNKNOWN OR OTHER
The cue system glitches, which can be a safety hazard when it is connected to a phone using GPS or assisted talking technology.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540712August 25, 2023
UNKNOWN OR OTHER
The trunk closes on its own at all times. I was vacuuming on the back door area behind the driver’s side and the trunk closed and opened twice. Then I was vacuuming my trunk space and the trunk closed twice automatically once hitting me in the head and doesn’t have a sensor that senses a body or something or someone there. This is a very dangerous flaw and needs to be corrected before someone is killed by this!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530828July 7, 2023
ENGINE, POWER TRAIN
The engine seized while driving in the middle of the road. I was very fortunate that there was no incident. For others that drove at highway speed, accidents or fatalities may occur. GM is aware of this problem and elect not to do anything. Because of the high amount of engines faulty, the engines are 8-10 months back-order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526926June 14, 2023
ENGINE
JUNE 2,2023, My 2016 WHITE Escalade (shown as black in picture?) 6.2 V8 , began shaking A LOT while driving along about 40 mph on a highway in Orlando. As a slowed down it continued to shake and started to stall while shaking as I approached idle. There was a lot noise that sounded as if coming from under the car. I was able to get the vehicle to the dealer GMC/Buick in Orlando and was told the rods in piston 1 and 2 broke off and a new engine is needed. I was told this is a common problem and there are several on the lot with the same problem. It can occur at any number vehicle miles. I am currently with out an engine because there is too many in demand. Wait time for an engine is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512689March 19, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2016 ESCALADE PREMIUM ENGINE IS STARTING TO SHUT OFF MORE FREQUENT WHEN COMING TO A STOP. IT ALSO HAS MORE FREQUENT ISSUES WHERE IT WILL NOT START WITH REMOTE OR IF INSIDE THE VEHICLE. NO WARNING OR FAILURE LIGHTS CAME ON. DASH LOOKS NORMAL BUT NO RPM'S IF IT SHUTS OFF AT A STOP. I’VE REPLACED THE BATTERY THINKING IT WAS AN OLDER BATTERY BUT STILL CONTINUES TO HAPPEN. I'M VERY NERVOUS THINKING IT WILL SHUT OFF WHILE DRIVING WITH MY FAMILY. PLEASE HELP!! I HAVE NOT TAKEN MY VEHICLE TO A REPAIR SHOP HOPING THIS CAN BE FIXED BY THE MANUFACTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505326February 3, 2023
POWER TRAIN
It has a pulsing action and massive vibration when under normal acceleration. It makes it so you have to give it more throttle or stop completely. It's a known transmission problem that GM knows about but will do nothing to fix. They even have a TSB out about it. It makes the vehicle very unsafe and hard to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496789December 9, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2016 Cadillac Escalade. The contact stated that the infotainment screen intermittently went blank while driving at various speeds. The contact also stated that the front windshield wiper module had failed to operate as needed. The contact purchased a new battery; however, the failure persisted. The contact initially took the vehicle to a dealer, but the mechanic was unable to determine the cause of the failure. The vehicle was then taken to an independent mechanic and remained with the independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495954December 4, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I had a problem with my vehicle having a horrible vibration at certain speeds and my Cadillac giving my so many problems too. I’ve had my vehicle at the gm dealer so many times to try and fix these issues. I’ve had multiple things fixed on my Cadillac to stop this vibration but nothing has worked! They can’t get the vibration fixed and causes my car to need balanced a lot! Fr what I read Cadillac is aware of this issue but has chosen not to take responsibility for it. They call it the Chevy shake or death wobble. They’ve put two different motors in the gm vehicles and they are junk. Plus my car hesitates when you put it drive and the check engine light comes every once in awhile. It’s terrible to drive this at certain speeds with the vibration. I also had other issues with my vehicle including the Cadillac cue and my back door handle breaking off. The recently replaced my Cadillac cue with the same one but all the Cadillac cues are junk. They freeze all the time and can’t use it. I have all my my paper work from the dealerships it’s been at and everything they have replaced. I don’t understand why Cadillac isn’t taking responsibility for these issues. It’s been so frustrating not being able to drive my car when it sits at the dealership for weeks at a time. Yes, I’ve had two open claims in this case and have two lawyers involved. I would prefer to fax all my paperwork since I have so much to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491281October 28, 2022
ENGINE
The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle made knocking sounds and hesitated while accelerating. Additionally, there was smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 15-06-01-002L (Engine Misfire/Tick Noise) however, the vehicle was not covered by the TSB. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481903August 29, 2022
STEERING, LANE DEPARTURE: ASSIST
At low speed electric power steering failed. Cannot steer vehicle. Will have vehicle towed to a service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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