Cadillac Escalade Complaints (2008)

150 consumer complaints on file.

#11339786July 16, 2020
AIR BAGS
I HAVE A RECALL NOTICE BUT THE DEALER STATES THAT GM SAYS THERE'S NOTHING WRONG WITH THE AIRBAGS AND REFUSED TO REPLACE THEM! I'VE WRITTEN TO GM AND RECEIVED A PHONE CALL FROM SOMEONE FROM "CUSTOMER SERVICE" WHO TOLD ME THAT CADILLAC SAYS THERE'S NOTHING WRONG WITH MY AIR BAGS. IN THE MEANTIME MY CAR HAS A RECALL WHICH HAS REFLECTED IN SUCH A LOW TRADE IN VALUE THAT I CAN'T EVEN SELL MY CAR. NOW THE LIGHT IS ON THAT SAYS TO "SERVICE AIR BAGS" AND CADILLAC WANTS TO CHARGE ME OVER $1300 TO "SERVICE" THE AIR BAGS THEY WON'T REPLACE. SINCE WE LIVE IN FLORIDA, WHERE IT'S HOT AND HUMID, THE CONDITIONS MAKE IT EVEN MORE LIKELY THAT THE PROPELLANT CAN DEGRADE AND IF DEPLOYED CAN CAUSE SERIOUS OR FATAL INJURY. AND SINCE BOTH MY HUSBAND AND I ARE ELDERLY AND DISABLED, THIS CAUSES EVEN MORE CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331583June 29, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT REACHED OUT TO SEVERAL DEALERS, INCLUDING CADILLAC OF NORWOOD LOCATED AT 700 PROVIDENCE HWY, NORWOOD, MA 02062, (781) 762-5900, AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER WAS TOLD THAT THE AIR BAG LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326721June 1, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS CONTINUE TO FAIL AND GO OUT DUE TO LACK OF PROPER DESIGN. CONSTANTLY GETTING MOISTURE INSIDE OF THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319122March 24, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310329February 20, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING SENSOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE SENSOR WAS REPLACED. HE WAS THEN INFORMED THAT HIS VEHICLE WAS UNDER RECALL NHTSA CAMPAIGN NUMBER:16V383000 (AIR BAG). THE CONTACT CALLED LINDSAY CADILLAC OF ALEXANDRIA 1525 KENWOOD AVE, ALEXANDRIA, VA 22302 WHERE THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE AIR BAG WARNING SENSOR WAS ALSO REPLACED BY THE SAME INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310389February 20, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (LINDSAY CADILLAC OF ALEXANDRIA 1525 KENWOOD AVE, ALEXANDRIA, VA 22302 (703) 935-4445) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE OF THE AIR BAGS WARNING LIGHT BEING ILLUMINATED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306712February 3, 2020
AIR BAGS
WE HAVE BEEN NOTIFIED MANY TIMES OVER THE PAST 5=6 YEARS THAT THE AIR BAGS WERE DEFECTIVE. AFTER MANY CALLS WITH THE SAME ANSWER WE DON'T KNOW WHAT TO DO. WE ARE TOLD THERE IS A PROBLEM BUT NO REMEDY. WE RECENTLY TRIED TO SELL THE CAR BUT SINCE IT HAD THE AIR BAG PROBLEM, THE VALUE WAS GREATLY IMPACTED. IT FEELS LIKE WE ARE DRIVING A TICKING TIME BOMB AND NO ONE AT CADILLAC OR GMC CARES ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306320January 31, 2020
AIR BAGS
BEEN TOLD FOR 5 YEARS THEY CAN NOT FIX THE FAULTY AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299152January 13, 2020
STRUCTURE:BODY, ENGINE, STEERING
GM HAS MANUFACTURED DEFECTS/DESIGN FAILURES INTO NUMEROUS PARTS IN MY 2008 CADILLAC ESCALADE EXT. THE DOOR HANDLES ALL BROKE OFF APPARENTLY BECAUSE THEY USED WEAK PLASTIC PARTS. THE ENGINE IS STALLING AND WON'T START (POSSIBLY DUE TO CAM SHAFT SENSOR AND DEFFECTIVE CAM SHAFT OR FUEL CONTROL MODULE THEY DID A RECALL ON AND NEVER FIXED ON MY CAR)...APPARENTLY THE OIL SENSOR GOES 1ST AND THEN THE CAM SHAFT AND OIL PRESSURE ISSUES COME NEXT...BUT THIS IS CAUSED BY A DEFECTIVE CAM SHAFT IN THE 1ST PLACE...VERY DANGEROUS AND BOUND TO LEAVE YOU STRANDED OR CAUSE AN ACCIDENT! AS FOR STEERING, THE POWER RACK & PINION IS DESIGNED TO START LEAKING REQUIRING A NEW $450+ PART PLUS LABOR TO PUT IN AS THERE IS NO WAY TO STOP THE POWER STEERING LEAKAGE...FINALLY, THE HEAD LIGHTS GO OUT AND GM COULD NOT HAVE MADE IT ANY HARDER TO REPLACE THEM NOR MORE EXPENSIVE- REQUIRING FRONT BUMPER REMOVAL AND USUALLY A RESULT OF THEIR DEFECTIVE WATERPROOFING OF THE LIGHT AND BALLAST! (I PUT 1/19 BELOW BUT THESE PROBLEMS HAVE DEVELOPED OVER THE LAST YEAR OF SO RIGHT AROUND THE 100,000 MILE MARKER)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297447January 6, 2020
AIR BAGS
THE AIR BAG IS FAULTY, HENCE AIR BAG LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288749December 12, 2019
ENGINE
WHILE DRIVING DOWN THE ROAD, THE ENGINE STARTED MAKING A TAPPING NOISE.I TOOK IT TO A SHOP FOR EVAL AND GOT NO HELP BC THEY COULDNT REPLICATE THE NOISE??! WENT TO A GMC DEALER-SAME!!ON WAY HOME CK ENGINE LIGHT AND TRACTION CONTROL LIGHTS FLASHED 3 SECONDS. WENT BACK TO GMC- THE NOISE WAS LOUDER. THEY JUST TOLD ME I NEED A NEW ENGINE!! THIS CAR HAS HAD SO MANY REPAIRS ITS AWFUL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270876October 24, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT RYAN CADILLAC (LOCATED AT 911 HWY 55, BUFFALO, MN 55313, (866) 360-6185) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269742October 20, 2019
STRUCTURE:BODY
DASH IS CRACKEDON BOTH SIDES POSSIBLE SAFETY HAZARD IF BITS OF PLASTIC DURING DEFROST AIR IS ON COULD FLY INTO DRIVER OR PASSENGERS EYE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269650October 18, 2019
AIR BAGS
2008 CADILLAC ESCALADE. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG RECALL NOTICE #49151. *AS THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIRBAG RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256463September 18, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHEN THE VEHICLE WAS STARTED, THE NAVIGATION, RADIO, AND TIME LIGHTS ILLUMINATED AND FLASHED ON AND OFF. AFTER THE CONTACT RETURNED HOME AND PARKED THE VEHICLE, IT ROLLED BACKWARDS, DRAGGING PART OF THE CONTACT'S CLOTHING AND THE SAFETY SEAT THAT WAS IN HER HAND. THE CONTACT WAS ABLE TO PULL HERSELF AND THE SAFETY SEAT AWAY FROM THE ROLLING VEHICLE BEFORE IT CRASHED INTO A TREE IN FRONT OF THE NEIGHBOR'S HOUSE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED BRUISES ON HER LEFT LEG AND LEFT ARM. THE CONTACT SCHEDULED AN APPOINTMENT TO SEE THE DOCTOR IN THREE DAYS. THE VEHICLE WAS DAMAGED AND DRIVEN BACK TO THE CONTACT'S HOME. A POLICE REPORT WAS NOT FILED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS WAITING FOR AN EVALUATION OF THE DAMAGES BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11256165September 17, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF BEVERLY HILLS (LOCATED AT 8767 WILSHIRE BLVD, BEVERLY HILLS, CA, 90211, 424-477-2451) AND WAS INFORMED THAT THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254577September 10, 2019
AIR BAGS
TAKATA RECALL 5 YEARS WAITING FOR REPLACEMENT OF RECALL PARTS. NO DATE SET TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254056September 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LINDSAY CADILLAC OF ALEXANDRIA (1225 KENWOOD AVE, ALEXANDRIA, VA 22302, (703) 935-4445), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246091August 23, 2019
AIR BAGS
TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM GM IN JULY OF 2016. SINCE JULY 2016 I HAVE MADE 5 PHONE CALLS TO CADILLAC AND 6 CALLS TO LOCAL DEALER ABOUT THIS RECALL. ALWAYS RESPOND WITH NO PARTS YET. 3 YEARS AND NO PARTS. I AM DRIVING THIS CAR UNDER GREAT STRESS NOT KNOWING WHEN IT WILL EXPLODE. I CANNOT SELL THIS CAR. WHAT AM I TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245191August 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO QUALITY BUICK GMC (1620 HOMER M ADAMS PKWY, ALTON, IL 62002, (618) 465-8881) WHERE IT WAS DETERMINED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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