Cadillac Escalade ESV Complaints (2022)

58 consumer complaints on file.

#11648287March 14, 2025
ENGINE
6.2L V8 - First engine trouble was at 71K miles, right side lifter failure. Dealership and GM covered part of the engine tear down and right side lifter replacement in July 2024. [XXX], complete engine failure on the highway in Amarillo, TX. My wife, 3 children and dog in the car. Engine stopped driving down the highway and ended up blocking a very busy 4 way construction stop. Was unable to put vehicle into Neutral, so tow truck had to drag vehicle onto deck. Autonation Cadillac of Amarillo diagnosed as engine failure and engine would need replacement. We understand there is an ongoing investigation into 2019-2024 of these engines. Car has now been transported to Jerry's Cadillac Service in Hudson Oaks, TX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646121March 3, 2025
ENGINE
Driving 55 mph in heavy traffic on [XXX] going into uptown Charlotte the Cadillac suddenly when i switched lanes the vehicle misfired seemingly and a banging sound persisted. It slowed down slightly but as I accelerated the sound got louder and when i came to a stop on a busy street the Cadillac shut off in the middle of traffic. The only message to come up was battery low needs service and didn’t start after several tries and the vehicle wouldn’t come out of park gear either. The vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed for inspection and diagnostic testing. Tech finding: the engine had sustained significant damage, including a compromised crankshaft and two damaged piston rods in cylinders 1 & 5., camshaft showed signs of wear. the shop completed a engine overhaul remove & reinstall, securing parts in place of not being able to get the major part needed, the Long block which was on national backorder at GM with no estimated frame. GM needs to address the oil consumption problems in the 6.2 engines. The critical issues which has lead up to or may lead to the 2022 Cadillac Escalade ESV 6.2 engine failures Synthetic 0W–20 oil being recommended does not support the critical parts of this engine through out in regards to higher mileage or age of vehicle. upon repair the technicians recommended using Oil - Synthetic 5W-30 Synthetic 5W-30 Dxs SAE Full Synthetic 5W-30 uniquely formulated with intelligent molecules that cling to the engine like a magnet adding a layer of protection that dramatically reduces engine wear Superior engine protection on critical engine parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645513February 28, 2025
ENGINE
Driving on the interstate, vehicle slowed down, pulled over and put the car in park. Shut car off, tried to restart and it would not start. Cadillac dealership says vehicle needs a new engine. Bought brand new in 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644424February 23, 2025
ENGINE
I was driving 70 mph on the highway and the engine shut off with no warning. The screen said to press start again. That's when I realized the engine was off. I pulled over it took four or five tries to turn the engine back on it. Cranked multiple times before it turned over. Got it back on drove another half mile and then the engine seized. We had it towed an hour south of where we were. The dealer had no loaners and there were no rental cars anywhere in the vicinity. We had to rent a cargo van and drive me, my wife and my three kids and cousin in a cargo van (zero rear seats) back to our house which was another hour and a half south of there. We were driving north for a weekend vacation with was cancelled. The whole experience with exception of the very nice tow driver was an absolute nightmare. Now we are without our car not sure what to do. The Escalade needs a new engin, $155k car and no one seems to care. This Escalade has been in the shop at the dealer many times before for extended periods of time for computer issues, brake issues, dashboard issues. You name it this car has it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642899February 15, 2025
ENGINE
I purchased a used 2022 Cadillac Escalade. With 34,000 miles...as I was driving in the highway the engine failed. No brakes, everything went black on the screen and engine was out. Dealership told me it was harness chaffing and fixed it. No less than a week later, on the highway, the engine seized and failed. New engine is being ordered. This was extremely dangerous at high speeds and almost killed us, twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640229February 2, 2025
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640148February 1, 2025
ENGINE
While driving 70 mph on the highway, my Escalade flipped into Neutral and ultimately died in the middle of the highway. There was absolutely no warning. I was traveling with my husband and three children. We could have been involved in a serious accident as cars and 18 wheelers were flying by, and had to dodge our vehicle. Luckily, we were able to exit the car and get on the side of the highway. I refuse to ever drive this vehicle ever again. Especially after researching and seeing others with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639510January 29, 2025
ENGINE
On Sunday [XXX] , while driving my Cadillac Escalade 2022 with a 6.2L V8 engine on [XXX] at 70 mph, my vehicle suddenly lost power without warning. This put me in immediate danger, as I was in the left lane and had to quickly maneuver to the right emergency lane to avoid a complete stop in moving traffic. During this emergency maneuver, vehicles behind me nearly crashed into me, creating a high risk of a serious, potentially fatal accident. There were no warning lights or prior indications before the sudden loss of power, making this issue extremely hazardous. Given recent reports about engine failures in GM’s L87 V8 models, I strongly believe my vehicle is affected by the same manufacturing defect. I am requesting an urgent investigation by NHTSA, as this issue poses a severe risk to all drivers. Additionally, I would like to know if there are any recalls or technical service bulletins (TSBs) from GM regarding this problem. Please confirm receipt of this complaint and advise me on any next steps I should take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639261January 29, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638458January 25, 2025
ENGINE, POWER TRAIN
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638378January 24, 2025
ENGINE
In August 2022, with only 9,875 miles, the engine of my 2022 Cadillac Escalade ESV ceased. While alternating lanes of a freeway onramp, my vehicle completely shut down. Not only was it inoperable, it was also unable to be shifted into neutral to be moved out of traffic. It was then towed to the nearest Cadillac. After several days I was notified that the engine had ceased and there there were currently no replacements available. It was in the shop for over 7 weeks before being repaired. In August 2024, with 43,050 miles, the engine ceased again! Without warning, after passing through an intersection, my Escalade completely shut down and was inoperable and unable to be moved. It was towed in to the nearest Cadillac dealership where it was Later confirmed that the engine had in fact seized for the second time since purchase. This time it was in the shop for over 5 weeks, awaiting an engine replacement. In addition to the 2 engine failures, it has been in the shop for multiple electrical issues including malfunction of motorized running boards, control panel display going black, battery dying, transmission codes, and auto starting in my garage multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637003January 20, 2025
ENGINE
While driving, I noticed a very distinct knocking sound, that changed frequency and tone depending on how fast the engine was spinning or how warm it was. This noise I only noticed while walking outside the car or with the windows down. As a mechanical engineer, I knew something was terribly wrong with the internal parts of the engine (lifters, cam, main bearings, etc) as this type of sound I am familiar with in pre-emptive engine failure. I made an appointment with my local dealer (Massey Cadillac South - Orlando). I took it in. Within an hour of it being there, they asked me to leave and took me to a Hertz to get a loaner. I called a week later asking where my car is, they said they are waiting on a complete engine. I was shocked as the vehicle has under 47,000 miles on it. I am still without the vehicle 6 weeks later. Doing searches I noticed there are thousands of others with the same issue as mine and GM is well aware of this engine failure issue with their bulletins that they send to dealers. I am happy to have made it to the dealer without incident, however if it was my wife driving the vehicle, she would not have noticed the noise. She thought the noise it made was normal. Again, I am experienced to notice noises like this. GM should have recalled these vehicles MANY years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608184August 13, 2024
POWER TRAIN, ELECTRICAL SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596119June 24, 2024
POWER TRAIN
I was driving up a hill passing a semi at 60 MPH. The engine suddenly stopped running without warning. No warning lights, only a restart engine notice. The vehicle rapidly slowed and I was able to pull over to the shoulder without being hit by the semi. Unfortunately the vehicle came to rest at the crest of a large hill, at the end of a merge lane. It was a very dangerous place to stop. Onstar Called the Missouri Highway Patrol, the officer arrived and agreed it was in a very dangerous location and called a local towing company to remove the vehicle as quickly as possible. The vehicle could not be restarted or pushed as the transmission was also locked when we came to a stop. The vehicle was towed to the dealer and the next day I was told the engine had seized and would need to be replaced. The Escallade only had 25,000 miles on the odometer and I had purchased it new 2021. The service manager stated the failed engine would be sent back to GM, but this was a common problem with that model engine (6.2L) and that it may take a while to find a new replacement engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536290August 3, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple issues with my forward collision system on my 2022 Escalade. The system randomly fails, alerts of vehicles in front of me without vehicles there, and has even slammed on the brakes while in cruise control on the highway. There was no one in front of me; however, there were people behind me when the brakes slammed. This could easily have caused an accident. I requested the vehicle be fixed and multiple sensors were replaced. The vehicle still alerted that the system was inoperative AFTER getting it "fixed." The dealer came to the house, drove the vehicle, and then turned off the automatic braking system to prevent an accident or further problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520700May 5, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
4-12-2023 My 8-year-old daughter and I were driving a 2022 CADILLAC ESCALADE esv and were hit by an out-of-control Ford F150 at a speed of 60 miles. The airbag on the car was almost completely driven, and the insurance company told us the total loss. Fortunately, we were all only affected by it. Minor injuries but none of the car's doors were damaged at the time of the accident. My daughter couldn't open and unlock her doors by herself. I couldn't let my daughter climb into the cab and get out of the car with me from the cab. Then the police came and asked me. Can you open the door to make sure there is no one else inside? That's when I found out that the car can't be opened from the outside even if the door is unlocked when the power is off. I think it's because the Escalade is not a mechanical door handle. They had to be broken. The car window was opened from the inside, and I was thinking that if I passed out in the collision that day and the car caught fire again, it would not be a simple matter even if someone passed by and wanted to save me. Their engineers went to verify the experience and ideas I encountered, which may save many lives. Of course, the Escalade is my dream car, and I will buy it again it save me and my daughter.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11507759February 17, 2023
ENGINE
The contact owns a 2022 Cadillac Escalade ESV. The contact stated while driving 70 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated he was unable to restart or move the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the driver’s side rear brake harness to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 9,635.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482779September 3, 2022
STEERING
I heard a weird noise from the steering wheel and when I took it to the dealership, they inspected it and found out that the steering gear mead to be replaced after only 2 months from purchasing the vehicle ( it has only 1200 miles on it ) . They said they can’t offer me another vehicle until they fix this problem which per them will take about 2 weeks to replace it and they had me to pick up the vehicle in the mean time . I don’t know what to do ?? I don’t feel safe driving it even after they fix this issue because for me, that means that they didn’t do the required inspection before releasing the vehicle from the manufacture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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