Cadillac Escalade ESV Complaints (2007)

39 consumer complaints on file.

#10819289January 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
CHECK ENGINE , SERVICE TRACTION CONTROL, STABLILINK AND LOW OIL PRESSURE LIGHTS KEEP COMING ON. DEALER HAS HAD THE TRUCK TRYING TO CORRECT (OR CHASE)THE PROBLEM. THEY STILL ARE COMING ON. DEALER SAYS IT MAYBE THE MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808601December 5, 2015
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
AT CRUISING SPEEDS THE VEHICLE WILL DISPLAY SERVICE STABILITRACK,TURN OFF THE TRACTION CONTROL, AND REDUCING ENGINE POWER. NOT ALLOWING YOU TO GO FASTER THE 15 MPH. THIS HAPPENS ON ANY ROAD WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732388July 7, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. WHILE DRIVING 30 MPH, UNKNOWN WARNING LIGHTS ILLUMINATED. IN ADDITION, WHEN CHANGING GEARS, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721467May 26, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE EXTERIOR FRONT AND REAR LEFT SIDE DOOR HANDLES BEGAN TO SEPARATE FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669550January 2, 2015
STRUCTURE:BODY
PASSENGER SIDE FRONT EXTERIOR DOOR HANDLE BROKE LOOSE FROM THE BODY OF THE VEHICLE. I CONTACTED THE DEALER FOR REPAIRS AND WAS QUOTED $300+ FOR THE REPAIR. I LOOKED ONLINE AND WAS SURPRISED THAT THIS IS AN ISSUE FOR NUMEROUS OWNERS. SO I CONTACTED CADILLAC, AND WAS INITIALLY TOLD IT WAS UNDER WARRANTY, AND TO TAKE IT IN TO THE DEALER FOR REPAIRS AT NO COST TO ME. AFTER TAKING OFF WORK, WAS TOLD BY THE DEALER THAT THIS WAS NOT TRUE, WHEN ACTUALITY THE INTERIOR HANDLES ARE THE ACTUAL HANDLES UNDER WARRANTY FOR THE CHROME PEALING. AT THIS POINT THE CHROME ON THE INTERIOR HANDLES WERE NOT A CONCERN OF MINE. AFTER GOING BACK AND FORTH WITH GM/CADILLAC AND MY LOCAL DEALER FOR A COUPLE OF MONTHS, I BOUGHT A REPLACEMENT HANDLE AND DID THE REPAIR MYSELF. ABOUT A YEAR LATER THE PASSENGER SIDE REAR EXTERIOR DOOR HANDLE SEPARATED FROM THE BODY, I CONTACT CADILLAC TO MAKE A COMPLAINT, I DO GET A CALL BACK, THE REP ASK ME WHAT DO I WANT THEM TO DO, I SAY " IT WOULD BE GREAT IF THEY KNOWING THIS IS A ONGOING ISSUE THAT THEY PAY FOR THE REPAIRS", I WAS TOLD " THIS IS NOT A SAFETY ISSUE AND DOESN'T FIT THE CATEGORY OF HAVING A RECALL ISSUED", I STATED WELL IF I WAS IN AN ACCIDENT, AND SOMEONE NEEDED TO OPEN THE DOOR FROM THE OUTSIDE, IS THIS NOT A SAFETY ISSUE? I WAS BASICALLY TOLD NO. AGAIN THEY ASK WHAT DO YOU WANT US TO DO? I SAID WELL, THIS IS MY SECOND HANDLE THAT HAS BROKEN, AT LEAST PAY SOME PORTION OF IT, I WAS TOLD THAT IS LEFT UP TO THE DEALER TO DECIDE. WHEN MY FIRST HANDLE BROKE, I TRIED TO NEGOTIATE WITH THE DEALER TO BRING THE COST DOWN, WITH NO SUCCESS. SO I LET THE REP., KNOW JUST ANNOTATE THIS AS A COMPLAINT. I AGAIN WENT ON THE INTERNET AND PURCHASED A HANDLE AND DID THE REPAIR MYSELF. THE HANDLES CAN BE FOUND FOR LESS THAN $50 (WITH A WARRANTY) AND TAKE ABOUT 30 MIN. TO INSTALL. MY INTERIOR HANDLE WERE NEVER REPLACED, GO FIGURE, NO LONGER UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652871November 5, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT WHEN ATTEMPTING TO OPEN ANY OF THE DOORS, THE HANDLES BECAME SEPARATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HANDLES WERE PLASTIC AND BECAUSE OF VARIOUS TYPES OF WEATHER THE HOLES FOR THE SCREWS HAD WIDEN CAUSING THE HANDLES TO SEPARATE FROM THE VEHICLE. THE HANDLES WERE REPLACED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622429August 15, 2014
ENGINE
MULTIPLE EXHAUST MANIFOLD BOLTS BROKEN CAUSING EXHAUST GAS LEAKS BETWEEN EXHAUST MANIFOLD AND CYLINDER HEAD. CONDITION EXISTS ON BOTH SIDES OF ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621212August 10, 2014
STRUCTURE:BODY:DOOR
THE EXTERIOR DOOR HANDLES HAVE PULLED OUT FROM THE DOOR THREE TIMES. WHEN YOU GO TO OPEN THE DOOR, THE DOOR HANDLE PULLS OUT FROM THE DOOR FRAME. I JUST HAD THIS HAPPEN AGAIN FOR THE THIRD TIME AT A COST OF $232.72. THIS COULD BE A SAFETY HAZARD IF YOU WERE IN A CRASH AND HAD TO HAVE SOME ONE OPEN THE DOOR FROM THE OUTSIDE TO REMOVE YOU OR YOUR FAMILY. IT IS OBVIOUSLY A DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620704August 7, 2014
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE WIRING HARNESS AND MODULE CONNECTORS WERE MELTED AND BURNED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10526029July 21, 2013
STEERING
WE JUST WANTED TO ALERT YOU OF A LIFE THREATENING SITUATION THAT OCCURRED WITH OUR 2007 CADILLAC ESCALADE ESV, ON WEDNESDAY, JULY 17, 2013. I HAD JUST PICKED UP MY KIDS FROM SWIM PRACTICE AND WAS PULLING OUT OF THE PARKING LOT WHEN MY STEERING WHEEL WAS COMPLETELY DISCONNECTED FROM THE WHEELS AND HAD NO ABILITY TO STEER THE CAR... IT JUST FREELY SPUN AROUND AND AROUND. THANKFULLY, I WAS ABLE TO STOP THE VEHICLE BEFORE HITTING A TREE AND MY KIDS AND I WERE NOT INJURED, JUST VERY SHAKEN. HOWEVER, IT WAS AND STILL IS VERY PRESENT IN MY MIND WHAT THE OUTCOME COULD HAVE BEEN HAD WE BEEN ON THE HIGHWAY OR GOING AT A FASTER SPEED. CADILLAC ROADSIDE WAS VERY HELPFUL IN GETTING THE CAR TOWED TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND HAVE HAD ALL MAINTENANCE DONE IN THE PAST. AFTER REVIEW OF THE VEHICLE I WAS TOLD THAT THEY ARE REALLY NOT SURE WHAT WENT WRONG, AS THEY HAD NEVER SEEN ANYTHING LIKE IT. APPARENTLY THE WHOLE FRONT STEERING SYSTEM IS SUPPOSED TO COLLAPSE IN A HEAD ON COLLISION, BUT FOR SOME REASON IT COLLAPSED WITHOUT WARNING OR REASON. CONSEQUENTLY, DUE TO THE STEERING WHEEL CONTINUOUSLY SPINNING, IT HAD RIPPED OUT ALL THE POWER CORDS TO THE RADIO, AIR CONDITIONING, POWER STEERING, STABILITRAC, ETC. THE CAR WAS A DISASTER AND AT THAT POINT I HAD NO TRUST IN THE CAR TO EVER DRIVE IT AGAIN. I HAD ENJOYED MY VEHICLE UP TO THIS POINT, BUT THIS HAS MADE ME INCREDIBLY CONCERNED ABOUT PUTTING MY FAMILY IN ANOTHER CADILLAC VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484738November 14, 2012
ENGINE
ENGINE MOUNTS FAILED AND POTENTIAL FOR WIRING HARNESS TO BE STETCHED TO THE POINT TO CAUSE LOSS OF MANY ENGINE FUNCTIONS. ADDITIONALLY THE OIL PAN GASKET HAS ALSO FAILED.WAS INFORMED BY DEALER SERVICE ADVISOR THAT THESE ARE COMMON OCCURENCES IN THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461099June 9, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHROME PLATING ON INTERIOR DOOR HANDLES HAS PEELED RESULTING IN A RAZOR-BLADE LIKE EFFECT CAUSING INJURY TO HANDS WHEN USING DOOR HANDLES. SENIOR CITIZEN AGE 78 INJURED HAND WHILE USING DOOR. DESPITE THIS BEING A KNOWN DEFECT, GM REFUSES TO REPLACE THESE HANDLES AT THEIR COST AND HAS NOT ISSUED A RECALL. THESE HANDLES WERE REPLACED APPROXIMATELY TWO YEARS AGO BECAUSE OF THE SAME DEFECT AND THE NEW ONES INSTALLED HAVE SUFFERED THE SAME PROBLEM. ACCORDING TO NHTSA ACTION NUMBER EA10004, "IN JULY 2010, GM ISSUED A SPECIAL COVERAGE POLICY (SCP 09239) ON THE BASE VEHICLES TO EXTEND THE WARRANTY COVERAGE TO 10 YEARS/100K MILES. RECENT DATA INDICATE THAT THE BASE POPULATION COMPLAINT AND INJURY REPORTING HAVE SUBSIDED SINCE THE IMPLEMENTATION OF THE SCP CAMPAIGN. IN JUNE 2011, GM ADDED THE REMAINING INTERIM POPULATION (SEP-OCT 2006) TO THE SCP." CADILLAC HAS INFORMED ME THAT MY VEHICLE, DESPITE HAVING THIS DEFECT, AND DESPITE BEING LISTED IN THE NHTSA REPORT, IS NOT A PART OF THE SCP. WHY IS THAT? *JS
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10453613March 30, 2012
STEERING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE TRAVELING ON AN INTERSTATE HIGHWAY STEERING BECAME COMPLETELY UNRESPONSIVE. I MANAGED TO EXIT HIGHWAY WITHOUT INCIDENT. ATTEMPTED TO MAKE LEFT TURN BUT CAR CONTINUED TO GO STRAIGHT. THE VEHICLE HAD TO BE TOWED AS IT WAS UNABLE TO BE DRIVEN. INFORMED BY DEALER THE MANIFOLD HEATSHIELD RUSTED AND FELL INTO THE STEERING MECHANISM CAUSING THE COMPLETE LACK OF STEERING CONTROL. EXTENDED WARRANTY COMPANY REFUSES TO COVER REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384731February 28, 2011
ELECTRICAL SYSTEM, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
IN NOV. 2010 THE FRONT SEAT HEATERS FAILED IN OUR CADILLAC ESCALADE ESV. AT THAT TIME AN ELECTRICAL BURNING SMELL WAS OBSERVED BY THE OCCUPANTS. A LATER INSPECTION FOUND THAT THE "J1" WIRING CONNECTOR, WHICH CONNECTS TO THE SEAT CLIMATE CONTROL MODULE, WHICH IS INADEQUATE FOR THE CURRENT LOAD, HAD OVERHEATED RESULTING IN THE WHITE PLASTIC CONNECTOR BECOMING BLACKENED AND BRITTLE,. THIS RESULTED IN THE A LOSS OF POWER TO THE SEAT HEATER. AS THE VEHICLE IS SOME 6 MONTHS AND SOME 10,000 MILES OUT OF WARRANTY, THE CADILLAC DEALER RECOMMENDED THE REPLACEMENT OF THE J1 CONNECTOR, REPAIR THE WIRING, AND REPLACEMENT OF THE SEAT CLIMATE CONTROL MODULE AT AN ESTIMATED COST OF $550.00 AFTER CONTACTING CADILLAC CUSTOMER SERVICE, A CADILLAC DISTRICT REPRESENTATIVE CONTACTED ME AND WORKING WITH THE DEALERSHIP HAS OFFERED TO PERFORM THE RECOMMENDED REPAIR FOR A $200.00 DEDUCTIBLE. WHEN I ASKED THAT A LETTER STATING THE TERMS OF THEIR OFFER BE SENT TO ME, CADILLACS DISTRICT REPRESENTATIVE STATED SHE CANNOT PUT ANYTHING IN WRITING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10345515July 26, 2010
TRAILER HITCHES
2007 CADILLAC ESCALADE ESV, WHILE EASTBOUND IN THE RIGHT LANE, TOWING A TRAILER. THE HITCH PIN FELL OUT CAUSING THE TRAILER TO COME LOOSE AND STRIKE THE RIGHT BUMPER. THE TRAILER THEN TURNED ON ITS LEFT SIDE. *BF ACCORDING TO THE POLICE REPORT, THE TRAILER WAS STILL ATTACHED TO THE SUV WITH THE SAFETY CHAINS, HOWEVER THE HITCH PIN WAS MISSING AND THE TRAILER TONGUE HAD PULLED OUT. (OHIO TRAFFIC CRASH REPORT # 10-0396-90)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258198February 10, 2009
CHILD SEAT, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT, EXTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY, SUSPENSION:FRONT, SUSPENSION:REAR, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, VISIBILITY:REAR WINDOW WIPER/WASHER, UNKNOWN OR OTHER, CHILD SEAT:HARNESS:STRAP/WEBBING
I JUST LIKE INFORM TO WHOM IT MAY CONCERN I AM OWNER OF CADILAC ESCALADE ESV THAT I BOUGHT BRAND NEW BACK IN DECEMBER OF 2006 , I WOULD LIKE TO EXPLAIN THAT THIS WAS BY FAR MY WORST EXPERIENCE WITH ANY CAR THAT I HAVE EVER BOUGHT IN MY LIFE IN ONE YEAR TIME THE CAR SAT AT THE DEALER MORE THAN 3 MONTHS FOR MANY ISSUES AND DEFECTS AND WHEN I MEAN MANY I MEAN OVER 80 ISSUES WITH THE CAR AND MOST IMPORTANT THESE CARS HAVE MAJOR DEFECT ON THEIR BAKES I HAD ALMOST A SERIOUS ACCIDENT WHEN THE TWO FRONT CALIPERS BRAKES FAILED AND THE WAS ONLY 6 MONTHS IN MY HAND SINCE THEN IT HAS HAD OTHER BRAKE FAILURES AND MANY OTHER DEFECTS INCLUDING WIRE HARNESS TO CATCH ON FIRE THIS CAR IS TICKING TIME BOMB WAITING FOR SOMETHING ELSE TO GO WRONG I AM VERY DISAPPOINTED WITH GM THE MANUFACTURER OF CADILLAC UNTIL TODAY FROM DAY ONE IT HAS HAD DEAD BATTERY IF YOU LET IT SIT FOR MORE THEN 3 DAYS FROM DAY ONE INCLUDING ENGINE LIGHT ALSO FROM DAY ONE THAT THEY NEVER WERE ABLE TO FIX I AM SORRY TO SAY THIS BUT THESE CARS OR VERY UNSAFE SO BODY SHOULD TALK TO THE MANUFACTURER TO FIX THESE SERIOUS ISSUES SOME BODY CAN GET HURT FROM THESE PROBLEMS THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240213August 29, 2008
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING, FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY, SUSPENSION, TRAILER HITCHES, VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
THE VEHICLE IN QUESTION IS A 2007 CADILLAC ESCALADE ESV. THIS VEHICLE HAS BEEN IN THE SHOP 26 TIMES IN 10 MONTHS FOR MULTIPLE ELECTRICAL PROBLEMS AND HAS HAD NUMEROUS REPLACEMENT PARTS INSTALLED. THE VEHICLE HAS HAD ELECTRICAL PROBLEMS CAUSING ENGINE FAILURE WHILE DRIVING, NAVIGATION FAILURE WHILE DRIVING, MOTORIZED GAS AND BRAKE PEDAL MOVEMENT WHILE DRIVING, FUEL TANK ELECTRICAL ISSUES, ALL OF WHICH HAS CREATED UNSAFE SITUATIONS FOR MY WIFE AND CHILDREN RIDING IN THE VEHICLE. THE VEHICLE IS UNDEPENDABLE DUE TO NUMEROUS ELECTRICAL ISSUES. I HAVE TRIED TO WORK WITH CADILLAC FOR A REPLACEMENT WITH NO SUCCESSES. IF WE CONTINUE TO DRIVE THIS VEHICLE AS DIRECTED BY CADILLAC, IT IS JUST A MATTER OF TIME BEFORE AN INJURY OR DEATH OCCURS. THE ENTIRE ELECTRICAL SYSTEM NEEDS TO BE LOOKED AT FOR THE ENTIRE CADILLAC LINE AS THERE ARE NUMEROUS COMPLAINTS REGARDING ELECTRICAL ISSUES WITH THIS BRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225796April 26, 2008
STRUCTURE:BODY:DOOR
EXTERIOR DOOR HANDLES KEEP BREAKING PROBABLY BECAUSE THE ARE PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167082August 30, 2006
TIRES
2007 ESCALADE WITH FACTORY 22'S RIMS HAS SEVERE VIBRATION ISSUES, CREATING AN UNSTABLE OPERATING CONDITION. DEALER UNABLE TO ADDRESS AFTER THREE VISITS. DRIVERS SIDE MIRRORS VIBRATE EXCESSIVE, UNABLE TO VISUALLY LOOK OUT. WEBSITES CONTAIN NUMEROUS COMPLAINTS ABOUT SAME ISSUES AND INABILITY TO RESOLVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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