Cadillac CT5 Complaints (2022)

10 consumer complaints on file.

#11752089July 22, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY
Outside door handle/pads stopped working. Car has 30K miles and 2 door handles stopped working and others are starting to be intermittent. Understanding is the pad and electronic switch gets gunked out and wouldn’t make connection. Only way you can open the door is via inside door latch. Seems like a really bad situation if you get into an accident and can’t open thru door from the outside due to a faulty door handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751375July 19, 2026
ELECTRICAL SYSTEM
The driver door will not open from the outside. My car only has 38k miles on it. All doors will open other than the driver door. This is a safety feature that needs to be recalled and fixed. The dealership even told me this happens often. I have to climb through my passenger door to get in the driver seat. I am a single woman and do not feel safe unless I’m in a busy parking lot bc I could easily get mugged while not being able to safely enter my vehicle fast enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740325May 27, 2026
STRUCTURE:BODY
My driver side door is unable to open due to the pressure pad. This is a known problem to Cadillac. I have already had to have 2 door handles replaced on the passenger side. It is unsafe to not be able to enter the driver seat of your vehicle in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711602January 17, 2026
STRUCTURE:BODY
Front driver side door unable to open from the outside. Faulty door handle pad. Initially randomly wouldn’t work, would have to press the pressure pad multiple times or press on specific part of the pad. Eventually, stopped working all together. It’s a safety issue if unable to open the door during an emergency. Pretty common issue on Cadillac CT5s regardless of trim. Affects all 4 doors, just happen to be the driver side is the most used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648919March 18, 2025
WHEELS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576798March 12, 2024
TIRES:TREAD/BELT
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504437January 30, 2023
STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER
2022 CADILLAC CT5. CONSUMER WRITES IN REGARD TO SHORTAGE OF COMPUTER CHIPS FOR VEHICLES HEATED STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487338September 30, 2022
AIR BAGS
The contact owns a 2022 Cadillac CT5. The contact stated that while driving at an undisclosed speed, the Service Restraint System message was displayed. The vehicle was taken to the dealer where it was diagnosed that the driver's side air bag sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478497August 9, 2022
SERVICE BRAKES
I purchased vehicle on 7/28/22 from Bayview Cadillac in Fort Lauderdale, Florida. On August 2, 2022, I noticed that my brakes were making a loud, harsh, scraping noise when coming to a full stop. Brakes also felt like they were going to lock up or stutter. On August 3, 2022, I brought the car back to the dealership to be serviced. On August 4, 2022, dealership told me that GM and Brembo (brake manufacturer) KNEW of this issue and were working on a bulletin to fix issue but that the bulletin would not be issued until late 2022 or early 2023. GM refused to take back vehicle in this dangerous condition with faulty brakes. Apparently ALL Brembo brakes across many different car manufacturers are having same issue. GM states it is "not a safety concern", however, the brakes are clearly faulty and dangerous. NHTSA should investigate this issue before someone is really hurt or dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474858July 20, 2022
AIR BAGS
Received message on dashboard 'Service Safety Restraint System'. Dealership says that airbag needs to be replaced and it is not safe to drive the car. Manufacture of the car does not have the part and cannot repair the car. No timeframe on when the car can be repaired was given. GM is already under investigation for this same exact issue from 2021 where 15 collisions resulted in airbags not deploying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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