Buick Regal Complaints (2002)

117 consumer complaints on file.

#10125163June 13, 2005
STEERING:GEAR BOX:SHAFT SECTOR, SERVICE BRAKES, AIR:DRUM:SHOES/LININGS, FUEL SYSTEM, OTHER
RE2002 REGAL [XXX] I PURCHASED THIS CAR NEW FROM KEN NELSON BUICK DEALER SHIP IN DIXON, IL. I HAVE BEEN A BUICK CAR ENTHUSIAST FOR MANY, MANY YEARS, BUT I FIND THIS DESIGN AND MANUFACTURE NOT TO BE UP TO MY EXPECTATIONS. I AM VERY DISAPPOINTED WITH WHAT THE LOU BACHRODT DEALERSHIP CLAIMS IS FEDERALLY MANDATED RESTRICTIONS ON PARTS MANUFACTURE, WHICH ARE NOT AS DURABLE AS ON MY PREVIOUS 1994 REGAL, WHICH I HAD FOR EIGHT YEARS, WITH NONE OF THESE PROBLEMS. THE BRAKES ARE NOT ASBESTOS ANYMORE AND ARE PRONE TO RUSTING OUT, AND NEED TO BE REPLACED ALL TOO EARLY. THE PLASTIC MATERIALS OF THE OTHER PARTS IS NOT MADE FOR RELIABILITY NOR DURABILITY. IN SEPTEMBER 2003 THERE WAS A RECALL #030334 FOR INSTALLING NEW NUTS AND TABLETS . I HAVE THE PART NUMBERS. MILEAGE 19135. SEPTEMBER 2004 THERE WAS NOISE FROM REAR BRAKES, AND FOR WHICH THE ROTORS HAD RUSTED AND HAD TO BE REFACED; MILEAGE 29489. THIS SHOULD NOT BE NECESSARY ON A NEW CAR WITH THIS LOW MILEAGE. JUNE 2005 THERE WAS A PROBLEM WITH STEERING. IT SEEMED AS THO THERE WERE LOOSE BOLTS IN THE FRONT WHEELS. THE DEALER LOU BACHRODT (THEY HAVE DONE ALL THESE REPAIRS) SAID THE SHAFT OF THE STEERING COLUMN WAS DISINTEGRATING AND HAD NO GREASE. MILEAGE 37631. THEY HAD TO REPLACE THE INTERMEDIATE STEERING SHAFT, TO THE TUNE OF $789.79. THIS AMOUNT INCLUDES FUEL INJECTOR SYSTEM CLEANING; TRANSMISSION FLUSH SERVICE AND TUNE UP AND REPLACEMENT OF THE PLENUM GASKET WHICH THEY STATED WAS LEAKING. LOU BACHRODT SERVICE MANAGER STATES THEY HAVE NOT YET HAD A RECALL FOR THIS STEERING COLUMN SHAFT PROBLEM, BUT I BELIEVE I COULD HAVE LOST CONTROL OF MY CAR AND CAUSED A VERY BAD ACCIDENT TO OTHERS, AS WELL AS MYSELF FROM THIS BAD NEW DESIGN AND MANUFACTURE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102682December 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
SERVICE ENGINE LIGHT CAME ON. WHEN ANALYZED BY THE DEALER, A TRANSMISSION AND A MISFIRE CODE CAME UP. THE TRANSMISSION WAS FLUSHED AND I WAS TOLD THAT THERE WAS EXCESSIVE COPPER IN THE FLUID INDICATING WEAR AND PREMATURE FAILURE. A TRANSMISSION SHOULD NOT FAIL AT 65,500 MILES UNDER EVERYDAY DRIVING CONDITIONS. REPAIRS ON THE TRANSMISSION HAVE NOT TAKEN PLACE. IN MY OPINION THE PRODUCT WAS DEFECTIVE AND GM SHOULD REPLACE THE TRANSMISSION AT A SIGNIFICANTLY REDUCED COST. I WILL PURSUE A REMEDY FROM GM. THE MISFIRE WAS TRACED TO A FAULTY FUEL INJECTOR WHICH WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101588November 23, 2004
VEHICLE SPEED CONTROL
THE VEHICLE WOULD NOT DECELERATE. PLEASE PROVIDE MORE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101017November 5, 2004
VISIBILITY:WINDSHIELD
BRIGHT SUN CAUSED SIGNIFICANT IMPAIRMENT OF VISIBILITY CAUSED BY GLARE FROM DASH REFLECTED INTO THE WINDSHIELD. *BF DESIGN PROBLEM INVOLVING THE ANGLE OF THE WINDSHIELD RELATIVE TO THE REFLECTIVE SURFACE OF THE DASH. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099373November 4, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
COMPLAINT RECEIVED VIA E-MAIL. ON A TRIP FROM FLORIDA TO PENNSYLVANIA SUPER CHARGER BELT BROKE ON I-95 SOUTH. ONSTAR DIRECTED ME TO A DEALERSHIP FOR REPAIR SERVICE. SERPENTINE BELT IDLER PULLEY BEARING SEIZED. REPLACED DRIVE BELT, SUPER CHARGER BELT AND PULLEY. ALSO, BATTERY HAD TO BE REPLACED BECAUSE OF LEAKING ACID FROM POSITIVE BATTERY. THIS PROBLEM WAS NOT CAUSED BY BELT FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091635September 8, 2004
SUSPENSION:FRONT:WHEEL BEARING
A LOUD RATTLING NOISE WAS HEARD COMING FROM DRIVER'S SIDE WHEEL. WHEN THE BRAKES APPLIED THE NOISE ESCALATED. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE WHEEL BEARING NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074277June 25, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SUSPENSION:FRONT:WHEEL BEARING, STRUCTURE:BODY:DOOR
WHEN DRIVING IN THE RAIN, THE CONSUMER NOTICED WHEN TURNING THE A/C ON TO HELP DEFROST THE WINDSHIELD FROM THE MIST ON THE WINDSHIELD, THE CONSUMER STILL COULD NOT SEE OUT OF THE WINDOW. *JB WHILE BRAKING THE VEHICLE PULLS TO THE LEFT OR RIGHT. THE DEALER REPLACED THE WHEEL BEARINGS. THE DRIVER'S DOOR AND REAR PASSENGER DOOR WERE MISALIGNED AND AS A RESULT THEY WOULD NOT SHUT PROPERLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066919April 29, 2004
SEAT BELTS:FRONT
WHILE SITTING AT AN INTERSECTION ANOTHER VEHICLE REAR ENDED CONSUMER'S VEHICLE. THIS CAUSED THE VEHICLE TO MOVE FORWARD AND THE SEAT BELT FAILED TO HOLD THE DRIVER AND SHE HIT HER HEAD ON THE STEERING WHEEL. *AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10057281January 22, 2004
SERVICE BRAKES, HYDRAULIC
CONSUMER HAD LITTLE SATISFACTION IN CORRECTING THE "BRAKE PULSATION." *PH THERE WERE SEVEN OCCURRENCES OF BRAKE PULSATION WHILE IN MOTION. *MR (NPO-400 REQ#39375DB) *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026176June 30, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONSUMER STATES THAT REAR PASSENGER SEAT BELT DOES NOT LOCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016516April 25, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
"SERVICE VEHICLE SOON" LIGHT COMES ON AFTER DRIVING A FEW MILES ALONG WITH THE "ANTI-LOCK" LIGHT AND "TRAC OFF" LIGHT. READING THE BUICK MANUAL, THIS INDICATES SOME SORT OF BRAKING SYSTEM PROBLEM WHICH WOULD EXPLAIN WHY ONCE THOSE LIGHTS CAME ON, I HAD TO PRESS THE BRAKE ALMOST TO THE FLOOR. DEALER STATED "I DON'T SEE A BRAKE PROBLEM AT THIS TIME. IT'S AN IGNITION SWITCH PROBLEM." WHAT???? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014942April 1, 2003
ELECTRICAL SYSTEM
THE INTERIOR AND EXTERIOR LIGHTS FLICKERED, WHEN THE CONSUMER REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008889February 20, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
THE PASSENGER SIDE WINDSHIELD WIPER DID NOT WORK, THE DEALERSHIP SERVICED THE VEHICLE 4 TO 5 TIMES AND REPLACED THE ARM AND BLADE, HOWEVER THE PROBLEM RECURRED.*JB *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768227October 8, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THIS HAS BEEN TAKEN TO DEALER/BUERKLE BUICK 3350 HIGHWAY 61, ST. PAUL, MN. 55110. SERVICE TEC REFUSED TO DOCUMENT THIS PROBLEM. THERE IS AN INTERMITTENT FAILURE OF THE DISPLAY CIRCUIT WHICH INDICATES THE GEAR THE CAR IS IN. ON START-UP, THERE IS NO DISPLAY OF SHIFT POSITION OR RADIO DISPLAY. ABOUT 30-40 SECONDS LATER, THERE IS AN AUDIBLE "TINK" DIRECTLY IN FRONT OF THE DRIVER IN THE DASH. OBVIOUSLY, THERE IS A DEFECTIVE RELAY IN THE CIRCUIT, AND I AM NOT GOING TO GET "CAUGHT" ON THIS ONE AFTER THE WARRENTY PERIOD IS UP. THIS REPORT ESTABLISHES AN OFFICAL RECORD OF THE PROBLEM TO ENSURE FUTURE REPAIR. IT IS INHERENTLY DANGEROUS TO HAVE NO IDEA OF WHAT GEAR ONE IS IN , OTHER THAN GUESSING! MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015259July 31, 2002
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, ENGINE AND ENGINE COOLING:ENGINE
HEADREST IS MADE OUT OF HARD THICK PLASTIC, AND ARE NOT POSITIONED CORRECTLY WHICH COULD CAUSE NECK INJURY, ALSO WHEN CONSUMER HITS BRAKES THERE IS A GRINDING NOISE COMING FRONT THE FRONT SUSPENSION, THE DEALER STATED THE LEFT FRONT CRADLE MOUNT WAS MISALIGNED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565527May 2, 2002
POWER TRAIN
CONSUMER STATED THE ODOMETER IS UNREADABLE IN STRONG DAYLIGHT, CONSUMER STATED THE ONLY WAY TO READ IT, IS TO REMOVE HIS PRESRCIPTION SUNGLASSES AND PUT HIS HEAD DOWN CLOSE TO THE DASH.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003766February 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING AT ANY SPEED ENGINE WILL SUDDENLY STOP WITHOUT WARNING.*AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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