Buick Regal Complaints (2015)

33 consumer complaints on file.

#11176529February 12, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS VEHICLE HAS HID HEADLIGHT ASSEMBLIES THAT HAVE CONSTANT ISSUES WITH CONDENSATION/WATER ENTERING THE HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY VERY COMMON ON ALL 2011 THOUGH 2017 REGAL AND GS MODELS WITH HID. THIS IS DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. NEW ASSEMBLIES WILL RESULT IN THE SAME SAFETY ISSUE IN A SHORT AMOUNT OF TIME. THIS COULD BE A DESIGN FLAW OR A MANUFACTURING FLAW... REGARDLESS, IT IS VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151706November 15, 2018
SEAT BELTS
DRIVER SEAT BELT WILL NOT FASTEN. DEFECTIVE ,SO I'M WITHOUT A SEATBELT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140152October 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
ON 10/10/2018 AT 6:45 AM, 63 DEGREES FAHRENHEIT, CERTIFIED/CURRENT LPT WARRANTY/15' REGAL PREM 2/ 60,600 OD 2.0L/TURBO/AUTOMATIC TRANS, CONDITIONS-SPEED-10 MPH-STEERING STRAIGHT, BRAKE AT 100%, ENGINE PERFORMANCE ISSUES MANIFESTED DURING THE END PORTION OF THE TRIP WHILE IN DRIVE, AT IDLE, DROPPING OFF FRIEND AT HIS WORKPLACE PARKING LOT. TRIP CHARACTERISTICS-TOTAL TRIP 35 MIN AT 20 TOTAL MILES-FIRST PART OF THE TRIP AT 45 MPH FOR 15 MIN/THE MIDDLE PART OF THE TRIP AT 70 MPH FOR 12 MIN/END PORTION OF THE TRIP AT 15-25 MPH FOR 6 MIN/IDLE AT 2 MIN-ENGINE PERFORMANCE-SUDDEN ONSET OF HIGH, ROUGH IDLE OR ENGINE HESITATION? CHARACTERISTICS SEEMED TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND FEEL FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, BRAKE PEDAL DEPRESSED AT 100%, IMMEDIATELY AFTER MOVING THE AUTOMATIC TRANSMISSION KNOB FROM PARK TO DRIVE, ENGINE TEMP WITHIN NORMAL PARAMETERS, GAS LEVEL 35 MILES TILL E. IN DRIVE, ACCELERATOR AT 15-20%, DROVE 35 MPH FOR 5 MILES TO A SHELL GAS PUMP, SHIFTED TO PARK, BRAKE DEPRESSED AT 100%, DEPRESSED ON/OFF ENGINE BUTTON, ENGAGED THE ELECTRONIC PARKING SYSTEM, MAX FUELED VEHICLE WITH HIGH-GRADE UNLEADED FUEL. VEHICLE SAT, UNSTARTED, FOR 15 MIN AFTER FUELING. DROVE TO THE AUTOZONE ACROSS THE STREET, 1 MILE/20 MP, EXPERIENCED A MIL COMING ON SOLID IN THE IP WHILE PARKING THE VEHICLE. OBTAINED MIL PRINTOUT READ: "CYLINDER 4 MISFIRE DETECTED"/"ASE CERTIFIED MASTER TECHNICIANS HAVE SEEN THIS ISSUE ON YOUR TYPE OF VEHICLE AND THE MOST LIKELY SOLUTION IS: PERFORM ENGINE DE-CARBON PROCEDURE"/CODE P0304. AT PRESENT: ON START-SOLID MIL, ROUGH, HIGH IDLE AT 1500 RPMS, AFTER 1-2 MIN-MIL,TCS SOLID, ROUGH IDLE AT 1000 RPMS. DRIVABILITY AT ALL SPEEDS AFFECTED BUT LESS SO AT HIGHER SPEEDS, *SIGNIFICANT LURCH AT 15-35 MPH FEELS LIKE HARD SHIFT/INTERMITTENT. I CHANGED OIL/AIR FILTERS, DRIVEN 2 MILES SINCE PARKING AT RESIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071683February 8, 2018
STRUCTURE:BODY
ICE BUILD UP IN DOOR JAM, WHEN DRIVING DURING SNOW STORMS THE SNOW MELTS RUNS DOWN THE CHANNELS INTO THE DOOR JAM AND THEN FREEZES UP PREVENTING THE DOOR TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046300November 15, 2017
UNKNOWN OR OTHER
I WENT TO TURN OFF CAR AFTER I PARKED KEY WOULDN'T TURN OFF OR COME OUT OF IGNITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935079December 13, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO PUTTER AND HESITATE WHILE ACCELERATING. THE FAILURE OCCURRED RANDOMLY. THE DEALER DIAGNOSED THAT THE ENGINE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT HEARD A GRINDING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903516September 4, 2016
ELECTRICAL SYSTEM
WHILE DRIVING, ON TWO SEPARATE OCCASIONS, MY DASHBOARD / RADIO WENT COMPLETELY OUT...ONLY FOR A FEW BRIEF SECONDS, BUT THAT HAS ME CONCERNED NOW SEEING A COMPLAINT HAS BEEN FILED RE SIMILAR ISSUE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892238August 1, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE I WAS DRIVING ALL THE DASHBOARD LIGHTS WANT OUT COMPLETELY, THE CAR DIDN'T STOP RUNNING. I GOT HOME AND TRIED TO GET INTO THE CAR TWO HOURS LATER AND THE DOORS WOULD NOT OPEN WITH THE REMOTE,SO I USE THE KEY TO ENTER THE CAR, CLOSE THE DOOR AND THE ALARM WANT OFF AND THE DOORS LOCKED, I PRESSED DOWN ON THE BREAK AND PUSH IN ON THE START BUTTON, THE PANEL LITE UP SAID THAT THE REMOTE DOSE NOT MATCH THE CAR, I TRIED SEVERAL WAYS TO OPEN THE CAR IT DIDN'T DO ANYTHING I WAS LOCKED IN THE CAR FOR 30 MINUTES, THE SUNROOF WINDOW WAS OPEN A LITTLE IT WAS 88 DEGREES OUTSIDE I HAD TO KICK THE THE SUNROOF WINDOW OUT TO GET OUT OF THE CAR. THE CAR IS NOW AT FERGUSON BRICK IN TULSA AS OF RIGHT NOW THE CAR STARTED, THEY HAVEN'T FOUND ANYTHING WRONG I BELIEVED THERE IS SOMETHING WRONG IF THEY DRIVE THE CAR AND THE LIGHTS DON'T BLACK OUT OR IT START WHEN THEY HAVE THEY ARE GOING TO SEND THAT CAR BACK HOME IN THE SAME CONDITION, THIS IS A VERY SEROUS ISSUE I COULD HAVE DEAD IN THAT CAR WITH NO AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883339July 7, 2016
FUEL/PROPULSION SYSTEM
I WAS STRUCK ON THE DRIVERS SIDE BY ANOTHER VEHICLE THAT RAN A RED LIGHT WHILE I WAS GOING THROUGH AN INTERSECTION. SIDE AIRBAGS DEPLOYED BUT EMERGENCY FUEL SHUT OFF DID NOT WORK TO SHUT OFF FUEL SUPPLY OR FUEL IT GOT STUCK. THIS RESULTED IN FURTHER DAMAGE AND INJURIES AS THE CAR SPUN OUT OF CONTROL AND DID NOT STOP UNTIL IT HIT A TREE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10870084May 20, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, EXTERIOR LIGHTING
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT BEHIND ME THAN I CAN TO SEE WITH THE BACK-UP LIGHTS. I TOOK THE CAR TO THE DEALERSHIP REQUESTING BRIGHTER BULBS TO BE INSTALLED INSSTEAD OF THE ONES THAT ARE IN THERE, AND THE DEALER SHOP MANAGER TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE SPACE INSIDE THE BACK-UP LIGHTS WOULD NOT ALLOW ENOUGH VENTILATION. AFTER INSPECTION, SHE AGREED THAT THEY WERE DIM BUT THAT IT LOOKED LIKE IT WAS A "DESIGN FLAW". THE HOLE IN THE BODY MADE FOR THE BACK-UP LIGHTS IS TOO SMALL. GENERAL MOTORS NEED TO CORRECT THIS BEFORE SOMEBODY EITHER GETS RUN OVER OR RAN INTO AND SOMEONE IS SERIOUSLY INJURED. IF THEY CANNOT CORRECT THE DEFECT THEN THEY NEED TO BE FORCED TO INSTALL SENSORS TO DETECT SOMETHING OR SOMEONE BEHIND YOU. I COMPLAINED TO GENERAL MOTORS CUSTOMER SERVICE AND THEY THEY SAID THAT THEY SPOKE TO THE DEALERSHIP IN DECATUR, IL WHERE I TOOK IT, AND THAT THEY SAID THE LIGHTS WERE OPERATING AS DESIGNED. REALLY? THEY WERE DESIGNED TO BE TOO DIM? THEY REFUSED TO FIX THE PROBLEM. THEY ALSO SAID IF I ADDED AN ADDITIONAL BACK-UP LIGHT THAT IT WOULD VOID THE WARRANTY. THIS IS A CATCH-22 SITUATION THAT IS DESTINED FOR A BAD COLLISION OR WORSE AND SOMEBODY IS INJURED OR KILLED. SEVERAL TIMES I ALMOST RAN INTO ANOTHER CAR BECAUSE THERE WAS NOT ENOUGH LIGHT TO SEE THEM. THE BRAKE LIGHTS ACTUALLY GAVE MORE LIGHT THEN THE BACK-UP LIGHTS. EACH SEVERAL TIMES I WAS BACKING UP IN A PARKING AREA AND THERE WAS A CAR RIGHT BEHIND ME. LUCKILY MY WIFE LOOKED OUT THE WINDOW TO HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852441March 30, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, WHEELS
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779185October 2, 2015
UNKNOWN OR OTHER
SUNROOF EXPLODED I WAS DRIVING DOWN THE ROAD I HEARD A VERY LARGE POP I LOOKED UNDER THE COVER OF THE SUNROOF AND THERE WAS A LARGE HOLE RIGHT IN THE MIDDLE. GLASS FELL THROUGH WHEN I OPENED UP THE COVER. NOTHING HIT IT THERE WERE NO CRACKS IN IT EXPLODED FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758783August 24, 2015
UNKNOWN OR OTHER, VISIBILITY/WIPER
BOUGHT THE VEHICLE ON 2/28/2015 FROM RICK HENDRICK BUICK GMC IN DULUTH GA. AROUND THE BEGINNING OF JUNE 2015 MY AIR VENT ON THE DRIVE SIDE WAS COMING OUT OF THE DASHBOARD. I TOOK MY VEHICLE TO THE DEALER ON 06/10/2015. THEY SAID THEY HAD TO ORDER A NEW ONE. I TOOK THE CAR BACK TO THE DEALER ON 6/13/2015 TO GET THE VENT REPLACED. SINCE THEN THERE HAS BEEN A VERY STRONG ORDOR(SMELL) COMING FROM THE VENTS. IT SMELLS LIKE A STRONG FINGER NAIL POLISH. SOMETIMES THE SMELL GETS WAY TO STRONG AND I HAVE TO ROLL THE WINDOWS DOWN. THE SMELL HAPPENS AT RANDOM TIMES, AT DIFFERENT PLACES, AND IT ONLY LASTS FOR ABOUT 20 SECONDS EACH TIME IT HAPPENS. SOMETIMES IT HAPPENS MULTIPLE TIMES WHILE DRIVING TO WORK OR LONG DISTANCES. I TOOK MY CAR TO THE DEALER ON 8/8/2015 AND THEY LOOKED UNDER THE CAR, CABIN FILTER AND FOR LEAKS. THEY TOOK THE VEHICLE FOR A 10 MINUTE MAX TEST DRIVE AND COULD NOT DUPLICATE THE SMELL. I CALLED THE GM BUICK EXECUTIVE OFFICE AT 866-636-2273 ON 8/11/2015 AT 5:44PM AND FILED A COMPLAINT ABOUT THE SMELL. THEY STATED I WOULD GET A CALL FROM THE CUSTOMER SERVICE MANAGER AT THE DEALER WITHIN 2 BUSINESS DAYS. ON 8/19/2015 AT 5:31PM AND WAS TOLD I HAD TO SPEAK WITH MY CASE WORKER, WAS TRANSFERRED TO A VOICE MAIL, AND LEFT A VOICE MAIL. I STILL TO THIS DATE HAVE NOT RECEIVED A PHONE CALL. ALSO THE DEFROSTER IS NOT WORKING ON MY CAR. I HAVE TURNED IT UP TO 78 DEGREES ON FULL BLAST AND HAD TO KEEP IT ON DURING MY ENTIRE TRIP TO WORK JUST TO KEEP THE FROST FROM FORMING ON MY WINDSHIELD AND BLOCKING MY VIEW, WHICH COULD CAUSE ME TO CRASH. IT HAPPENS ON A REGULAR BASIS EITHER IN THE MORNING OR AT NIGHT. ALL MY CARS I HAVE OWNED HAVE NEVER HAD THIS ISSUE; WHERE I HAVE TO KEEP THE DEFROSTER RUNNING DURING AN ENTIRE 30 MINUTE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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