Buick LaCrosse Complaints (2012)

206 consumer complaints on file.

#11461814April 22, 2022
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and stalled. The vehicle was restarted and the Electronic Stability Control (ESC) warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed the electronic brake control module needed to be replaced. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V404000 (Electronic Stability Control). The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449966February 2, 2022
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the rear-end of the vehicle. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted; however, no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 21V00F000 (Suspension). The approximate failure mileage was 207,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448195January 20, 2022
SUSPENSION:REAR
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-764 THE CONSUMER STATED WHILE DRIVING THE VEHICLE BEGAN ZIG-ZAGGING AND BECAME DIFFICULT TO DRIVE. THE VEHICLE WAS REPAIRED AT A LOCAL AUTO REPAIR SHOP DUE TO THE PARTS BEING UNAVAILABLE AT THE DEALER. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF REPAIRS. THE MANUFACTURER WAS CONTACTED, BUT DENIED REIMBURSEMENT DUE TO THE VEHICLE NOT BEING REPAIRED AT AN AUTHORIZED DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440583November 15, 2021
ENGINE, POWER TRAIN
Car shut off while in stopping position. Happen 3 times before supposed problem was fixed and then two more time after oil change and transmission control module fixed. Dealership does not know what the issue. Thankful each time I was not driving on interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439862November 9, 2021
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the rear end of the vehicle seemed loosened whenever the vehicle hit a bump while driving at various speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure and confirmed that the part was not yet available. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 152,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439698November 8, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439470November 5, 2021
SUSPENSION
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO REAR TOE LINK SUSPENSION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAFETY RECALL FAILURE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE IN A TIMELY MANNER AS THE PARTS WERE ON BACK ORDER. THE CONSUMER BOUGHT THE PARTS AND HAD THE VEHICLE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER, BUT WAS DENIED FOR UNKNOWN REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438236October 26, 2021
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437230October 18, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Buick LaCrosse. The contact stated while at a standstill, the vehicle failed to start-up. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V173000 (Electrical System) however, the VIN was not included. The manufacturer was informed of failure but offered no assistance. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435533October 5, 2021
UNKNOWN OR OTHER
Driving under 40mph on two-lane road next to the lake. We heard a noise and thought we blew a tire. My husband tried to get the car under control and avoid going into the lake. The driver-side rear tire was not flat but was very "crooked". Vehicle was not driveable. Tow truck towed to dealership. Police and tow truck driver inspected the vehicle. No warnings. Upon receipt of recall notice, we brought vehicle to dealer on 8/27/2021 for service of the toe link. The service was not done because the part was not available and there was no status on when the part would be available. We are without a car. Stuck with a rental car and tow truck bill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434755September 28, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted, and the contact was informed that the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434213September 24, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second notice that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432507September 10, 2021
ENGINE
The contact owns a 2012 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, the oxygen sensor warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic reset the oxygen sensor warning light. However, after driving for 400 miles, the oxygen sensor warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430369August 24, 2021
ENGINE
The contact owns a 2012 Buick LaCrosse. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428676August 11, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428343August 9, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427871August 5, 2021
ELECTRICAL SYSTEM
The contact's niece owns a 2012 Buick LaCrosse. The contact stated that while driving various speeds, the battery warning light would illuminate on the instrument panel as the vehicle would stall. The "service battery charging system" warning message would also appear on the instrument panel as the vehicle would fail to restart. The contact was able to assist his niece by towing the vehicle to his home and replacing the battery; however, the same failure occurred soon after replacement. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 13V173000 (Electrical System) however, upon contacting the manufacturer, he discovered that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426090July 23, 2021
SUSPENSION, VEHICLE SPEED CONTROL
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving 70 mph, the vehicle decelerated inadvertently almost to a complete stop. The vehicle was taken to the dealer and another dealer Wilkins Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061) but there were no codes on the code reader. The dealers were unable to duplicate the failure after test driving the vehicle. The vehicle was not repaired and remained at Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061). The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 54,456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424574July 13, 2021
ELECTRICAL SYSTEM
A message popped up on my dash that said service charging system right before it died and I haven't been able to get it running since cause the 12v battery keeps draining and when I charge the battery separately then reinstall it and start the vehicle I can smell something burning from an unknown place
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424092July 9, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact stated while driving 40 mph, the vehicle began to drift from side to side with check engine warning light illuminated on the instrument panel. The dealer had been notified about the failure and confirmed that parts for the recall repair were not yet available. The manufacturer had also been notified of the failure but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was 104,772. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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