BMW X7 Complaints (2023)

43 consumer complaints on file.

#11610128August 22, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610127August 22, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610126August 22, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610124August 22, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610123August 22, 2024
EXTERIOR LIGHTING:HEADLIGHTS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610120August 22, 2024
SEATS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610118August 22, 2024
ELECTRICAL SYSTEM:ADAS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609486August 19, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608740August 15, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605240July 29, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599224July 5, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the brake pedal was depressed was depressed but required added effort in depressing the brake pedal. The contact stated that the brakes, and service engine warning lights were illuminated. The contact also stated that the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed as a brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the issue. The failure mileage was approximately 4,152. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583468April 17, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 20223 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle independently activated the brakes. The contact stated that a red warning light with "SOS" was illuminated. The contact was able to pull over and turned off and restarted the vehicle and the braking functionality returned. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the ABS and ESC modules needed to be reset. The vehicle was repaired. The failure mileage was approximately 5,600. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581183April 4, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was contacted but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579918March 28, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
While coming to red lights or exiting the freeway I notice the brakes not braking while I press on the pedal. I have to push the pedal with extreme force to get it to stop. I was luckily able to stop it in time. My x7 braking systems reaction timing is not consistent, I feel like I am putting my family at risk if my wife is driving, or if someone else is driving and they cant hit the brakes with the extra force that the car requires sometimes. I have driven many car and have never had a car with inconsistent braking effort needed to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537161August 8, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On June 29th, 2023 at approximately 8:45 AM we were pulling into a parking space slowly tapping the brakes to slow and stop the vehicle. About 2/3 of the way into the parking stall around 3 or 4 feet from the curb, the vehicle actually accelerated while pressing the brake jumping the curb. We pressed on the brakes again and the car accelerated even faster crossing the sidewalk crashing into a building. We believe the brakes caused the SUA (Sudden Unintended Acceleration) accelerating the vehicle twice and the vehicle failed to apply the brakes. We believe this would've been caused by a computer error on the vehicle. We also believe the vehicle to initiate the two safety systems failed, Crash Imminent Braking & Dynamic Brake Support thus being able to avoid the accident. To the best of our knowledge, no warnings or alerts were displayed on the vehicle before the crash. We had BMW inspect the vehicle and no defective part was found and the black box indicated the vehicle was accelerating a few seconds before the crash. We do not disagree with this and informed BMW that the car was accelerating on it's own.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11534138July 24, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Our vehicle dies while driving down the highway, twice now in less than 30 days. I drivetrain and low-power warning came on, but the car died and wouldn't start. The obvious risk is that we were driving on the highway and barely avoided being in an accident as I tried to steer us off the road. The second time we were at a park. In both instnances, the temperature was over 100 degrees and my 3 and 5 year old both got sick from overheating. We were stranded in the middle of nowhere. The dealership said "it probably just overheated, we couldn't find anything" but assure us it won't happen again. It did less than 30 days later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532531July 16, 2023
VISIBILITY/WIPER
Driving south on I-65 during heavy rainfall with windshield wipers on “auto.” Windshield wipers failed and became stuck in vertical position (picture attached). Immediately could not see the road, and had to navigate in heavy rain from far left lane to emergency lane. Could have caused a major fatality given the lack of visibility with no windshield wipers during heavy rain. Windshield wipers remain stuck, and will not go back to resting horizontal position. Wiper motor will click like it wants to engage, but no result, so does not appear to be relay/fuse issue. No warning lights or any indication of a possible failure. Service apt setup to have issue looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522298May 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I have owned this vehicle for under 6 months. The brakes stopped working and have had to have car towed into shop now twice due to the car not being able to be started due to error codes. When the brake issues occured you would press them and it would barely stop and create a very unsafe situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516235April 10, 2023
STRUCTURE:BODY
The Soft Close feature of the car continues to close even if there is a hand or finger in its way, I crushed by thumb while getting out of the car. I am concerned about the safety of the feature especially if there are young kids in the car, the injury could have been much more serious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515642April 5, 2023
LANE DEPARTURE: WARNING
On multiple occasions since purchasing my vehicle in 10/22 the lane departure warning system on my 2023 BMW X7 has detected a lane departure and self corrected the steering wheel causing the vehicle to swerve when the vehicle was safely in the lane. The most recent event being 3/31/23. Sewell BMW in Grapevine Tx has attempted to fix this issue multiple times with no success. As of today, 4/5/23, my vehicle is currently at Sewell BMW attempting to fix this issue. Sewell BMW has been provided with a photo of the error message from my vehicle detecting multiple lane departures and turning off the lane departure system in my vehicle. On 3/31/23 I confirmed with management and service that my vehicle “should not be doing this”. Per Sewell BMW, BMW corporate is now involved with this issue. This is a huge safety concern and has the potential to cause an accident, injury, or death if not corrected properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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