Audi Q5 Complaints (2021)

74 consumer complaints on file.

#11503426January 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Please note that this exact same issue has been previously reported by another driver ... While the car was fully stopped at a red light, in drive, and with the brake pedal depressed, the Audi pre sense system falsely triggered. There were no vehicles or pedestrians in close proximity and there was no apparent reason for the trigger. The seat belts were forcefully retracted and the pre sense light came on on the dash. If the car had been moving, this could have caused a serious accident. There have been multiple reports on this on Audi's discussion boards. https://www.audiworld.com/forums/s4-b9-platform-discussion-214/freaked-out-pre-sense-seat-belt-tightening-no-reason-all-3020878/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/pre-sense-seat-belt-jolt-3046494/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498807December 25, 2022
ELECTRICAL SYSTEM
Several electrical system malfunction lights came on the dash. Audi says it is the starter generator. Car almost stopped in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495208November 28, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
The contact owns a 2021 Audi Q5. The contact stated that after refueling the vehicle, she noticed that after driving several miles, the fuel gauge displayed that the vehicle was full. The contact then stated that the fuel gauge remained on full although her fuel tank was close to empty. No warning light was illuminated. The dealer was notified of the failure and the contact was informed that there was a pending recall and to contact the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, the contact stated that there was a four-hour hold. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488604October 10, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM:ADAS
While the car is fully stopped at a red light, in Drive, and brakes fully depressed, the Audi Pre Sense falsely triggered. The seat belts were forcefully retracted and the pre sense light came on on the dash. Since the car was stopped, there was no imminent safety issues. However, had the car be moving, this could cause serious injury such as a crash. Also, for someone with health condition, this could trigger a panic attack, heart attack, etc. There has been multiple reports on this on Audi's discussion boards. https://www.audiworld.com/forums/s4-b9-platform-discussion-214/freaked-out-pre-sense-seat-belt-tightening-no-reason-all-3020878/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/pre-sense-seat-belt-jolt-3046494/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479505August 16, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION: WARNINGS
I have an issue with my vehicle where when the car is in reverse gear, the video from the camera sometimes is shaky, and sometimes instead of showing a rear camera, it shows a front camera, and sometimes the rear cross-traffic warning doesn't work even when in reverse gear when this video malfunction happens. It happened a few times and took me to the dealership for service. When they try to reproduce, it didn't, however, after a few days it started happening. I have few videos of this instance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469188June 14, 2022
ELECTRICAL SYSTEM
All warning lights flashing…brakes and steering not working. Engine would not shut off,all screens /dash went black.mange’s to get in bike lane(still partially in road),emergency flashers worked fortunately.towed to dealer to be inspected and fixed …waiting for results. Was previously scheduled for recall fix .disablement happened about a week before scheduled recall fix, due apparently to water spillage in backseat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465160May 18, 2022
ELECTRICAL SYSTEM
The electronic system failed while we were driving 40 mphs. The vehicle completely stopped. A recall notice was generated but never sent even though Audi has email, phone, etc. for information. If this would have happened the prior day while driving 75 mphs this could have killed my entire family. I was without a car for 2 months and Audi did nothing to rectify the situation. My car was towed to another city, with supply chain issues it took 6 weeks to fix. I have lost significant money as a result of this. Audi has been unaccountable for all of that. I had no idea the long history of electrical problems with Audi. Consumers need to know this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463925May 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced two false activation of emergency brakes on my 2021 Q5 in the past 3 months. Both have been very scary incidents for my family - Feb 2022" Driving on a highway with no vehicle in front at 60mph, going through a shade under a bridge where emergency brakes false kicked in - 4/30/22 around 2pm: Driving on a street with no vehicle in front at 30mph where emergency brakes falsely kicked in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462667April 28, 2022
STEERING
Steering wheel will forcefully and suddenly jerk to the left at random times on at least 6 occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460941April 15, 2022
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated and the windows started to go up and down. The contact lost power steering functionality however, the brakes was functional and she was able to safely stop the vehicle. The contact attempted to restart the vehicle but the vehicle would not restart. The contact had the vehicle towed to a dealer who diagnosed and determined that water had entered the vehicle and short circuited the gateway control module. The failure was related to NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459647April 5, 2022
AIR BAGS, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
After conducting a $10k forensic review on the car, they found out that the computer was infected with malware and that that vehicle will always put out fm transmitters to get into your cellular devise to hack it Unfortunately, this is the case for this bricked...Need a replacement with transferring the lease over to a similar priced vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455646March 8, 2022
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
The backup camera in the car randomly stops working while driving in reverse. These cameras are mandated by federal law and malfunctions can lead to collision with unforeseen living beings while backing up. The MMI screen also goes completely white/blue while driving forward. Additionally, the adas package comes with a birds eye view camera that is completely skewed created a deceptive understanding of objects in the surroundings. This can lead to collisions making the adas packing (and perhaps the collision warning) totally unreliable. The vehicle is available for inspection as needed. Took the brand new vehicle to the dealer, they refused to fix it as their engineer could not reproduce the issue. Later after a lot of argument, they mentioned they cannot fix it because of resource shortage. Argued they cannot sell brand new vehicles that are faulty, we were told their other cars may have the same issue so they cannot guarantee a loaner will fix this problem. We have spent hours on phone and in person with the dealer service center in vain. There were no warnings of the problem. The screen went blank during the drive. This happened for the first time around November 2021. This happens fairly arbitrarily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451901February 14, 2022
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Audi Q5. The contact received notification of NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The dealer was contacted and informed her that an appointment for service would not be available for two months. The manufacturer had been notified of the issue. The contact was informed that the protective cover used to repair the failure was a plastic cover which the contact did not believe was adequate for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442684December 4, 2021
SERVICE BRAKES, STEERING
I was driving down a slight hill in 1/2 inch of snow at 5MPH and when I tired to gently brake as I descended the hill, the brake pedal had no resistance and went flat to the floor. I had no brakes. I then tried to steer towards the side of the road and the steering wheel completely locked up and I was not able to steer. I slid 150 feet down the hill and into a ditch. No brakes and no steering. There must have been a failure of some kind. Terrifying.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11442318December 1, 2021
ELECTRICAL SYSTEM
The failed component is the gateway module that sits underneath the rear seats below the cup holders. In my case approximately 5 oz of water seeped out of my briefcase via a leaky water bottle and it shut down the gateway module and rendered the car inoperable.. losing all power and engine on the highway at approximately 60 mph. Fortunately I was successful in navigating the car to the side of the road by coasting and other than the fear was not harmed. Car was towes to Audi service where they confirmed that the gateway module failed.. they did not notice any water on the module and replaced it next day ..I was surprised that they had 5 in stock.. just googling Audi Q5 gateway module I noticed many similar incidents like mine I am worried that a family unknowingly with children in the back could have a similar incident and create serious risk. This needs to be communicated immediately to all Audi owners that are impacted and a recall needs to be initiated once a solution is developed and tested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438422October 27, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Audi Q5. The contact stated while driving 60 MPH and exiting off a ramp, the sunroof exploded without impact causing the shattered glass to enter the vehicle and fall on the driver. The contact stated that no object had struck the vehicle to cause the failure. The contact pulled over to the side of the road and inspected the vehicle before driving to the residence. The contact had the vehicle towed to an independent mechanic who inspected the vehicle but could not diagnose the cause of the failure. The local dealer was contacted regarding replacing the sunroof. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436964October 15, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving on the road, multiple warning and error messages suddenly appeared on dashboard. Entire car shut down in very short time left no time for driver to safely pull over. The car cannot move in the middle of the road and put the driver, passengers and surrounding vehicles at risk. The car was towed to a dealer and they confirmed the gate way module under rear seat is wet and shorted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436032October 8, 2021
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY, ENGINE
The contact owns a 2021 Audi Q5. The contact stated that while she was driving 65-70 MPH, the warning message "Transmission Engine Failure" appeared on the instrument panel. The vehicle inadvertently stalled while attempting to veer to the side of the road. The contact stated she was able to restart the vehicle after several attempts however, the vehicle was towed to her residence. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was taken to the dealer who diagnosed that the ECM chip had failed and needed to be replaced. The vehicle was repaired. The contact also stated while she was reversing, the vehicle inadvertently stalled. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the clutch had failed. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434472September 27, 2021
WHEELS, UNKNOWN OR OTHER
My 2021 Audi Q5 has a manufacturing recall (Safety Recall 42L1 - Rear Axle Trailing Arm Lock Nut) on it and my dealer cancelled my appointment and informed me that they will not perform the recall repair unless I schedule (something that I have to pay for) at the same time - they will not perform the recall repair otherwise. This was the Audi Minneapolis dealership located at 9393 Wayzata Blvd, Golden Valley, MN 55426. I was told that this needed to be reported to you guys.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434437September 26, 2021
ELECTRICAL SYSTEM
While driving the vehicle many warning lights suddenly turned on and the vehicle came to an abrupt stop in the middle of an intersection. Then the windows rolled down automatically. Vehicle would not start, posing a serious safety issue as it was in the middle of an intersection. Audi dealer indicated the gateway module malfunctioned. They said it had gotten wet, which I have no idea how it would’ve gotten wet. The gateway module is located under the backseat center console. The dealership indicated they had 5 cars brought in in 2 weeks with same issue. I have since read on Audi forums that this has happened to many others and left some stranded in the center-lane of highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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