Acura TL Complaints (2012)

130 consumer complaints on file.

#11256672September 19, 2019
ENGINE
DRIVING ON INTERSTATE FOR 8 MIN AT 70 MPH ON A 70 DEGREE MORNING WHEN I LOST POWER TO THE ENGINE. LUCKILY, I WAS ABLE TO PULL OVER TO THE SHOULDER. MY CERTIFIED MECHANIC DIAGNOSED THE ENGINE LOST ALL COMPRESSION. THE CAR HAS 98,000 MI. I CALLED ACURA CLIENT SERVICES AND THEY STATED IT HAD TO BE DIAGNOSED BY ACURA DEALER. THE DEALER STATED IT WAS A BLOWN ENGINE AND THEY HAVE NO IDEA HOW IT HAPPENED. I CALLED ACURA AGAIN AND THEY STATED THERE WAS NOTHING THEY COULD DO. I STATED SOMETHING UNUSUAL HAS HAPPENED AND IT SHOULD BE RESEARCHED TO UNDERSTAND WHY. ENGINES SHOULDN'T JUST FAIL. ACURA STATED THE VEHICLE IS OUT OF WARRANTY AND THE CUSTOMER WOULD HAVE TO PAY FOR THE DIAGNOSIS BEFORE THEY WOULD REVIEW THE CLAIM. I PAID THE DEALER TO TEST. THE DEALER FILLED THE SYSTEM WITH FLUIDS AND SET THE VEHICLE OUTSIDE. HE CHECKED FOR LEAKS EVERY FEW HOURS. I TOLD HIM IT WAS A SLOW LEAK AND HE HAD TO MONITOR IT CLOSELY. THE DEALER STATED HE COULDN'T FIND ANY ISSUE. I CALLED ACURA AND TOLD THEM THE TEST WAS NOT CONDUCTED PROPERLY. ACURA STATED THE DEALER CAN'T FIND THE ISSUE AND NO MORE INVESTIGATION CAN BE DONE. I ASKED ACURA WHY THEY ARE NOT HAVING THEIR FIELD TEAM REVIEW THIS INCIDENT. ACURA STATES IT'S A CUSTOMER ISSUE NOT AN ACURA ISSUE. WITHOUT CONDUCTING THE PROPER TESTING & DIAGNOSIS THAT CONCLUSION CANNOT BE MADE. ACURA REFUSES TO AUTHORIZE THE DEALER TO INVESTIGATE THE DEFECT PROPERLY. ACURA REFUSES TO HAVE THEIR FIELD TECHNICIANS, WARRANTY GROUP, AND SUPPLIER REVIEW THE DEFECT, ASKS THE CUSTOMER TO PAY TO DIAGNOSE THE PROBLEM. ACURA'S POLICY TO NOT REVIEW MAJOR FIELD ISSUES WITH THEIR VEHICLES OUTSIDE OF WARRANTY IS A DANGEROUS POSITION ESPECIALLY WHEN IT IS A MAJOR SAFETY ISSUE WITH A BLOWN ENGINE. ACURA'S CORPORATE STRATEGY TO SUPPRESS AN INVESTIGATION UNTIL A MAJOR INCIDENT HAPPENS CREATES A POTENTIAL RISKY PRODUCT LIABILITY WITH ALL THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246385August 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE VEHICLE'S ELECTRONIC POWER STEERING SYSTEM FAILS AND THE CAR IS NEAR TO IMPOSSIBLE TO STEER WHEN DRIVING DUE TO THE SYSTEM FAILING. DIFFICULT RESISTANCE IS EXPERIENCED IN MOTION ON CITY STREETS, HIGHWAYS AND BEING STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241158August 1, 2019
AIR BAGS
MY RED AIRBAG LIGHT & MY CHECK AIRBAG SYSTEM LIGHTS COMES ON AND OFF WHILE STATIONARY. WHEN IT COMES ON IT STAYS ON FROM ONE DESTINATION TO THE NEXT. WHEN I RETURN BACK TO THE CAR TO START IT AGAIN ITS NOT ON, BUT IF I WAIT A WHILE TO GO TO ANOTHER DESTINATION THE CHECK AIRBAG SYSTEM LIGHT COMES BACK ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221655June 21, 2019
ENGINE
ENGINE OIL CONSUMPTION WHEN THERE ARE NO LEAKS DETECTED UNDERNEATH. THIS PAST WEEK MY ENGINE LIGHT CAME ON, THIS IS THE THIRD TIME THIS HAS HAPPENED. I ADDED 2 QUARTS OF OIL WHEN I AM ONLY 50% THROUGH THE USE UNTIL MY NEXT OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221816June 21, 2019
POWER TRAIN
I HAVE RECIEVED RECALL ON TORQUE CONVERTER .SO I TOOK IN FOR SERVICE BUT ALL THEY(ACURA SERVICE)DID WAS FLUSH TRANSMISSION .MY CAR RUNNING HORIBLE IT HAD NO POWER HAD NO ACCELERATION IT JUDDER BETWEEN 35-45MPH NOISE ON BUMPY ROAD NOT SAFE IF YOU TRY TO PASS OTHER.I HAVE TAKEN IN FOR SERVICE 5 TIMES TWO DIFFERRENT DRALERSHIP90
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208409May 18, 2019
VEHICLE SPEED CONTROL
WHEN I WAS STOPPED AT A STOP SIGN AWAITING A BREAK TO ENTER INTO HEAVY TRAFFIC I SAW A GAP AND PRESSED THE GAS PEDAL BUT THE ENGINE DID NOT RESPOND. I GENTLY PRESSED UNTIL IT WAS ABOUT 1/4 DOWN AND STILL NOTHING HAPPENED. I THEN GENTLY PRESSED IT A LITTLE MORE AND THE CAR BOLTED FORWARD AT A DANGEROUS SPEED DIRECTLY INTO TRAFFIC WHICH COULD HAVE ALMOST KILLED ME. THIS WAS JUST ONE SITUATION, THERE ARE MANY OTHERS. THIS PROBLEM DOESN'T HAPPEN ON A PREDICTABLE BASIS AND CANNOT BE DUPLICATED WHEN DESIRED. THIS HAS HAPPED DOZENS OF TIMES OVER THE YEARS. I HAVE TAKEN IT TO THE DEALERSHIP WHILE IT WAS UNDER WARRANTY AND THEY SAID THAT THEY COULD NOT DUPLICATE THE SITUATION THEREFORE CANNOT DO ANYTHING ABOUT IT. I SPOKE TO SOMEONE THERE AND HE SAID THAT HE HAS HAD THE SAME PROBLEM WITH ONE OF THEIR FLEET VEHICLES AND HAD TO REPLACE THE APP ( ACCELERATOR PEDAL POSITION SENSOR) 2 TIMES FOR THE SAME PROBLEM. I PRESENTED THE PROBLEM TO THE DEALERSHIP SHORTLY AFTER BUYING THE CAR AND A COUPLE TIME AFTERWARDS OVER TIME TO GET THE SAME COMMENT THAT THEY COULD NOT DUPLICATE IT. LATELY IT HAS BECOME WORSE. Q#1 WHAT LAW COVERS A SITUATION WHEN AN OWNER PRESENTS THE SAME PROBLEM TO A DEALERSHIP DURING THE WARRANTY COVERAGE PERIOD AND IT IS DOCUMENTED AND AFTER THE WARRANTY EXPIRES - IS IT STILL COVERED UNDER MFG EXPENSE? BASICALLY, IF A CAR IS TAKEN IN FOR A PROBLEM UNDER THE WARRANTY PERIOD AND THE SAME PROBLEM EXISTS AFTER THE WARRANTY EXPIRES IS IT STILL COVERED. IN MY OPINION I BELIEVE THAT THEY DENIED THAT THE PROBLEM EXISTED BECAUSE THIS WOULD PROVOKE A MASSIVE RECALL THAT THEY DIDN'T WANT TO PAY FOR. WHAT OPTIONS DO I HAVE TO MAKE THEM ACKNOWLEDGE THE PROBLEM AND REPAIR IT AT THEIR EXPENSE. Q#2 WHAT CAN I DO AT THIS STAGE? Q#3 WHAT CAN YOU DO AT THIS STAGE TO ENFORCE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192833April 1, 2019
AIR BAGS
I HAD THE RECALL DONE ON THE TAKATA STEERING WHEEL AIRBAG, THEN IN JAN 2019 I GOT A AIRBAG WARNING 31-1 AIRBAG SYSTEM. ACURA RESET THE WARNING , BUT 3 MONTH LATER IT HAPPEN AGAIN AND NOW I NEED TO REPLACE THE DRIVERSIDE AIRBAG CURTAIN. THIS IS NOT COVERED ANYMORE, BUT I WOULD THINK ACURA WOULD HELP THERE LONG TERM CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192595March 30, 2019
STEERING
I PURCHASED A NEW 2012 ACURA WITH 20 MILES ON IT IN SEPT 2012. MY POWER STEERING WENT OUT IN APR 2015. I COULD NOT STEER THE VEHICLE GOING DOWN A WINDING ROAD. IT TOOK A LOT OF EFFORT JUST TO STEER IT SLIGHTLY. ACURA DEALERSHIP WHERE I BOUGHT IT WAS ABLE TO REPLACE THE POWER STEERING RACK AND CONTROL UNIT UNDER WARRANTY. ON 3/29/2019 I EXPERIENCED THE SAME ISSUE. THANKFULLY I WAS IN MY DRIVEWAY AT THE TIME. I TURNED THE VEHICLE OFF AND TURNED IT BACK ON A FEW MINUTES LATER. THE POWER STEERING ERROR CODE WENT OFF HOWEVER WHEN I STEERED THE VEHICLE WHICH IN PARK THE STEERING WHEEL WOULD MOVE TO THE LEFT OR RIGHT WITHOUT THE WHEEL TURNING. I THEN TURNED IT OFF FOR A WHILE AND TRIED AGAIN AND IT SEEMS TO WORK. HOWEVER, I AM NOT COMFORTABLE WITH THIS ISSUE AS IT IS A REAL SAFETY CONCERN WHILE DRIVING. I CALLED THE RECALL LINE FOR HONDA AND THEY SAID THERE IS NO RECALL FOR THIS ISSUE ON THIS MAKE AND MODEL. I CALLED THE DEALERSHIP AND THEY SAID THE FIX THEY DID IN 2015 IS NOT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192515March 29, 2019
STEERING
TL* THE CONTACT OWNS A 2012 ACURA TL. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO DAVID MCDAVID ACURA PLANO (LOCATED AT 4051 W PLANO PKWY, PLANO, TX 75093, (214) 516-7503), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09459640. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186841March 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT STATED THAT SOON AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS), THE CONTACT TOOK THE VEHICLE TO DON CARLTON ACURA (918-664-2300, LOCATED AT 4905 S MEMORIAL DR, TULSA, OK 74145) FOR A CHECK-UP. THE DEALER DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPAIRED. THERE WAS NO WARNING INDICATOR ILLUMINATED AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162670December 20, 2018
STRUCTURE:BODY, SERVICE BRAKES, EXTERIOR LIGHTING
HI I'M WANTING TO COMPLAIN ABOUT THIS YEAR ACURA MAKING MODELS BREAKS BECAUSE IN THE WINTER TIME WHEN YOU GO TO PRESS THE BRAKES AND START THE CAR THE BRAKES ARE COMPLETELY FROZEN. ALSO WANTED TO COMPLAIN ABOUT THE HEADLIGHTS THE HEADLIGHTS GET DULL AND DINGY WITH WEAR IN TEAR AND GET VERY DULL CAUSING IT TO BE VERY HARD TO SEE AT NIGHT AS WELL AS THE BODY ALL THE MOLDING ON THE TOP OF THE ROOF IS PEELING OFF THE CHROME TRIM MOLDING PLEASE LOOK INTO THIS FURTHER. MY CAR IS A DAILY DRIVER I DRIVE IT EVERYDAY I GET IT A CAR WASH EVERY OTHER DAY BUT THAT SHOULD BE NO REASON FOR THE TOP CHROME TRIM ON THE ROOF TO START PEELING OFF AND BE COMING UNDONE FROM YOUR CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161235December 13, 2018
STEERING
CAME OFF WORK LAST NIGHT GOT INTO MY CAR START IT UP AND GOT A CHECK POWER STEERING WARNING ON MY DASHBOARD. VEHICLE STEERING WHEEL IS ALMOST IMPOSSIBLE TO TURN. VEHICLE IS NOT DRIVABLE. PROBLEM OCCUR WHILE VEHICLE WAS STATIONARY IN A PARKING LOT. TURN VEHICLE OFF AFTER A FEW MINUTES AND RESTART VEHICLE AND PROBLEM WENT AWAY. SAME EXACT THING HAPPENED AGAIN THIS MORNING WHILE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160679December 11, 2018
POWER TRAIN
THIS VEHICLES 6 SPEED AUTOMATIC TRANSMISSION RANDOMLY DOWNSHIFTS AND SLIPS ON 3RD AND 4TH GEARS ON BOTH CITY AND HIGHWAYS. IT MAKES THE CAR UNSAFE TO DRIVE CAUSE YOU COULD GET REAR ENDED CAUSE RANDOM DOWNSHIFT WILL CAUSE THE CAR TO SLOW DOWN FROM 65MPH TO 15MPH IN A MATTER OF SECONDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144446October 31, 2018
ENGINE
OIL CONSUMPTION, ENGINE KNOCKING AND CAR FELT OUT OF POWER SPECIALLY IN LOW IN SPEED. FEW TRIPS TO ACURA BUT WAS TOLD THEY COULDN'T FIND ANY PROBLEM. I END UP GETTING RID OF THE CAR AND AFTER FEW MONTHS I BOUGHT OTHER TL SAME YEAR AND MILES AND UNFORTUNATELY HAVE A SAME PROBLEM. ITS USING 70 PERCENT OF OIL WITH IN A MONTH AND AROUND 12000 MILES...SO I HAVE TO FILL UP OIL BUT MAJOR ISSUE IS WHILE I AM TRYING TO ACCELERATE 50 PERCENT OF THE TIME CAR MOVE VERY SLOW WITH ENGINE KNOCKING SOUND AND FEW TIMES GOT HONKED BECAUSE OF THE CAR COMING BEHIND ME WHEN YOU JUST MADE A RIGHT TURN AND ALSO WHEN TAKING OF FROM STOP SIGN OR AT THE LIGHT IT FELT SO SLUGGISH .THIS IS MY 6TH TL BUT I NEVER HAD A PROBLEM IN LAST 4 BECAUSE MAY BE OLDER MODEL BUT LAST 2 2012 I HAVE EXPERIENCE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133630October 5, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 7/20/2017, I WAS DRIVING ON I-680 S TOWARDS FREMONT CA. I WAS DRIVING ROUGHLY 70 MPH. WHEN I WAS ABOUT TO PASS A CAR, ALL OF A SUDDEN, THE ENGINE LOST POWER. I HIT THE GAS PADDLE ALL THE WAY DOWN, AND IT DIDN'T WORK. AS I FELT A SIGNIFICANT LOSS OF POWER, I PULL OVER TO THE SIDE AND STOPPED THE VEHICLE. THE ENGINE SHUT DOWN IMMEDIATELY WHEN I CAME TO A COMPLETE STOP. I TRIED TO RESTART MY CAR, BUT IT DOES NOT WORK, AND THE ENGINE CHECK LIGHT POPPED UP. I HAD MY INSURANCE TOWED MY CAR TO OAKLAND ACURA, AS I DID AN OIL CHANGE THERE ON 7/19/2017. AFTER AN INSPECTION, OAKLAND ACURA INDICATED THAT THE INTAKE AND EXHAUST VALVE DOES NOT OPEN AND CLOSE NORMALLY. A VALUE ADJUSTMENT WILL SOLVE THE PROBLEM. I FELT THAT IT'S PRETTY IMPOSSIBLE FOR ALL THE VALVES TO BE MALFUNCTION ALL AT ONCE. THUS, I ASKED THE TECHNICIAN ARE ALL THE VALVES MALFUNCTIONING, THE TECHNICIAN SAID SHOULD BE. I THEN ASKED WHETHER SUCH A PROBLEM IS CAUSED BY AN IMPROPER OIL CHANGE SINCE THEY DID MY OIL CHANGE THE DAY BEFORE, AND I ONLY DROVE 25 MILES AFTER THE OLI CHANGE. THE TECHNICIAN SAID, "I DON'T THINK SO". I FURTHER ASKED WHETHER IT'S AN ENGINE DESIGN PROBLEM THAT IS SUBJECT TO A RECALL, THE TECHNICIAN COMMENTED THAT THESE ENGINES LAST FOREVER. THUS, THEY DID A VALVE ADJUSTMENT FOR ME, EVEN THOUGH I DON'T KNOW WHAT THEY REALLY DID. I GOT CHARGED FOR $499 FOR THIS VALVE ADJUSTMENT. I ALSO NOTICED THAT WHEN I STARTED MY ENGINE (ESPECIALLY IN COLD WEATHER), MY CAR HAS A BUBBLING NOISE. I NOTICED THAT ON MANY ACURA FORUM, MANY ACURA TL OWNERS HAVE THE SAME PROBLEM. I ASKED OAKLAND ACURA TO LOOK INTO THIS. THE CONCLUSION THEY GAVE ME WAS INCONCLUSIVE. I WANT TO REPORT THIS ISSUE BECAUSE IT WAS REALLY DANGEROUS THAT AN ENGINE LOST POWER COMPLETELY ON A HIGH WAY. I AM NOT SURE IF IT'S AN ENGINE DESIGN PROBLEM OR NOT, SO I THOUGHT I SHOULD REPORT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129686September 15, 2018
STEERING
I OWN ACURA TL 2012. LAST WEEK WHEN I WAS DRIVING I SUDDENLY SAW THE STEERING WONT TURN ALL OF A SUDDEN. IT BECAME SO HARD TO TURN THE STEERING. LUCKILY I WAS ABLE TO STOP THE VEHICLE WITHOUT AN ACCIDENT. I LATER GOT THE VEHICLE TOWED TO ACURA DEALER AND THEY DIAGNOSED THAT THE EPS UNIT (ELECTRICAL POWER STEERING) FAILED. I LATER DID RESEARCH ON NHTSA'S WEBSITE AND FOUND THAT LOT OF ACURA TL AND TSX CUSTOMERS OF 2012 ALSO HAVE REPORTED THE EXACT SAME ISSUE. THIS IS A SERIOUS SAFETY ISSUE AND MIGHT RESULT IN SEROUS ACCIDENTS AND INJURIES. SHOULDN'T THIS BE A MANUFACTURER RECALL WITH SO MANY ACURA TL 2012 CUSTOMERS REPORTING THE SAME PROBLEM? THE ACURA DEALER WHERE I GOT THE PROBLEM FIXED CHARGED ME ABOUT 1000 BUCKS TO FIX THE ISSUE WHILE IT TRULY SHOULD BE A PROBLEM THAT MANUFACTURER SHOULD RECALL AND FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129120September 12, 2018
STEERING
ELECTRONIC POWER STEERING FAILURE. I HAD JUST DRIVEN MY ACURA FOR APPROXIMATELY 60 MILES AND STOPPED TO GET A BOTTLE OF WATER. WHEN I CAME BACK OUT AND RESTARTED THE CAR, THE EPS FAILURE WARNING APPEARED IN THE INFO CENTER AN A CODE 32 SHOWED UP IN THE MESSAGE CENTER.. I HAD TO DRIVE MY VEHICLE FOR OVER 700 MILES UNTIL I WAS ABLE TO GET IT TO MY LOCAL ACURA DEALER. THEY DIAGNOSED THE PROBLEM AND ORDERED A NEW EPS MODULE. TOTAL COST OF THE REPAIR EXCEEDED $1100. I CONTACTED ACURA TO REQUEST A GOODWILL DISCOUNT SINCE I HAVE NEVER EXPERIENCED A CATROPHIC STEERING FAILURE IN ANY VEHICLE. THEY TOLD ME THAT SINCE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE, THEY WOULD NOT ASSIST. THE CAR IS OUTSIDE THE WARRANTY, HOWEVER IT SEEMS RIDICULOUS THAT A CRITICAL COMPONENT PART THAT FAILS WITHIN THE FIRST 10 YEARS OR 150,000 MILE IN A NEW VEHICLE IS UNCOMPREHENSIBLE TO ME. I HAVE NEVER HAD A POWER STEERING SYSTEM FAIL COMPLETELY. I ASKED FOR HOW MANY FAILURES HAVE OCCURRED AND THE WOULD NOT ANSWER THIS QUESTION. UNFORTUNATELY WHEN I EXPERIENCED AN ISSUE WITH A ENGINE SURGE, QUESTIONING THE AUTOMATIC TRANSMISSION AS A CULPRIT THEY GAVE ME THE SAME BLANKET ANSWER THAT THEY HAD NOT EXPERIENCED ANY PROBLEMS WITH THIS ISSUE. I FOUND THE SOLUTION TO THIS ISSUE ON AN ACURA FORUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123159August 29, 2018
STEERING
THE ELECTRIC POWER STEERING WENT OUT WHILE DRIVING ON THE HIGHWAY. I ALMOST CRASHED WHEN TRYING TO MOVE THE CAR TO A SAFE PLACE. LUCKILY I HAD ENOUGH STRENGTH TO STEER THE CAR WITHOUT POWER STEERING BUT A SMALLER WEAKER PERSON COULD HAVE CRASHED HURTING THEMSELVES AND OTHERS. NO WARNING OR INDICATION IT WAS WEARING OUT. THE CAR HAS RELATIVELY LOW MILES AND ALL OF THE MAINTENANCE HAS BEEN DONE ON TIME. ACURA (HONDA) IS AWARE THIS IS A KNOWN ISSUE AND ACCORDING TO THE DEALERSHIP SERVICE DEPARTMENT THEY ARE EVEN WILLING TO COVER THE COSTS OF SOME OF THE REPAIRS. THEY KNOW ABOUT THIS ISSUE BUT WILL NOT ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122449August 26, 2018
STEERING
ON STARTUP, POWER STEERING DOES NOT WORK. VERY DIFFICULT TO TURN THE WHEEL. ERROR CODE 32-09 CAME UP WHEN TAKEN TO ACURA DEALERSHIP, AND DEALERSHIP CLAIMS THEY CANNOT DUPLICATE ISSUE AFTER CAR WAS TOWED THERE. ISSUE REOCCURED AFTER 8 SHORT TRIPS. LOW MILEAGE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113035July 23, 2018
STEERING
ON TUESDAY, JULY 3RD, 2018, AT AROUND 8:30 AM WHILE DRIVING ON THE HIGHWAY A POWER STEERING FAILURE MESSAGE POPPED UP ON THE DASHBOARD, AND THE WHEEL BECAME RIGID, AND EXTREMELY DIFFICULT TO TURN. I PULLED OVER TO THE SHOULDER, AND CALLED THE DEALER SERVICE AT LEHIGH VALLEY ACURA. I WAS TOLD THEY COULD NOT LOOK AT THE VEHICLE UNTIL FRIDAY, JULY 6TH AT THE EARLIEST, AND WAS INSTRUCTED TO TURN OFF THE CAR, LET IT SIT FOR THREE MINUTES, AND RESTART BECAUSE THE COMPUTER PROBABLY JUST NEED TO BE REBOOTED. THAT CLEARED THE ISSUE. I THEN DROVE THE CAR HOME, AND KEPT THE DRIVING TO SHORT TRIPS (1-10 MILES). I MADE AN APPOINTMENT FOR A DATE ABOUT TWO WEEKS OUT JUST TO HAVE IT DOUBLE CHECKED, BECAUSE THAT WAS THE FIRST DAY THEY HAD A LOANER VEHICLE, AND I THOUGHT FOLLOWING THE SERVICE CENTER REPRESENTATIVES ADVICE HAD FIXED AN ISOLATED OCCURRENCE, ON SUNDAY, JULY 8TH THE SAME INDICATOR CAME ON, AN WOULD NOT CLEAR, EVEN FOLLOWING THE EARLIER ADVICE FROM THE SERVICE CENTER. I HAD THE VEHICLE TOWED TO THE DEALER SERVICE CENTER ON MONDAY. THE VEHICLE WAS FIXED ON TUESDAY. IT NEEDED A NEW STEERING COMPONENT WHICH COST ME $1120. I ASKED WHY THIS WASN'T TREATED AS A MANUFACTURER'S DEFECT, OR A SAFETY RECALL, SINCE I HAD SEEN MULTIPLE INSTANCES DESCRIBING THE SAME ISSUE IN A SIMPLE GOOGLE SEARCH. THE SERVICE REPRESENTATIVE SAID THAT THEY DIDN'T SEE IT THAT WAY. I'M VERY CONCERNED THAT A CRITICAL SAFETY ISSUE WAS TREATED SO NONCHALANTLY, AND THAT THE COMPANY PASSED THE COST THE CORRECT THE ISSUE TO THE ME (THE CUSTOMER). ALSO, I SHOULD MENTION, THE VEHICLE HAS ALWAYS BEEN MAINTAINED AT THAT SERVICE CENTER (LEHIGH VALLEY ACURA), AND HAD BEEN THERE FOR THE YEARLY INSPECTION A MONTH OR TWO BEFORE THIS ISSUE. I CAN PROVIDE THE SERVICE BILL IF REQUESTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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