Acura RDX Complaints (2016)

41 consumer complaints on file.

#11218870June 10, 2019
ENGINE, STRUCTURE
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING APPROXIMATELY 65 MPH, A BANGING NOISE WAS HEARD COMING FROM UNDER THE SUBFRAME OF THE VEHICLE AND THE AIR CONDITIONING WOULD NO LONGER BLOW COOL AIR. THE VEHICLE WAS TAKEN TO BRADSHAW ACURA (2450 LAURENS RD, GREENVILLE, SC) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING SYSTEM BOLT HAD ERRONEOUSLY DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209152May 22, 2019
ELECTRICAL SYSTEM
HANDS FREE LINK CAUSES BATTERY TO DRAIN AND THIS ISSUE IS WITH LOTS OF HONDA AND ACURA DIFFERENT MODELS AND HONDA KNOWS ABOUT THIS PROBLEM AND STILL CHOOSE TO IGNORE IT.CLASS ACTION LAWSUIT FILED IN CALIFORNIA ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206211May 8, 2019
ELECTRICAL SYSTEM
THE TALE LIGHTS, PARK LIGHTS HAVE DISCONTINUE TO WORK, THE BRAKE LIGHT ABOVE TRUCK DOOR IS NOT WORKING. THERE IS NOT BLOWN FUSE OR BULB. DID NOT REALIZE UNTIL MARCH 9TH, WHEN MY DAUGHTER PULLED ME OVER TO TURN ON MY LIGHTS AT NIGHT. I HAD HEAD LIGHTS BUT NO REAR LIGHTS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154137November 27, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I WAS DRIVING MY 2016 ACURA RDX DOWN A LOCAL CITY ROAD MIDDAY. THERE WERE NO CARS IN THE VICINITY. WHILE DRIVING (ABOUT 35 MPH), I SUDDENLY AND WITHOUT WARNING HEARD A LOUD NOISE OF GLASS SHATTERING. THERE WAS NO PRIOR SOUND OF ANY ANIMAL OR OBJECT HITTING THE CAR. I TURNED AROUND TO SEE MY REAR DRIVER SIDE WINDOW HAD SHATTERED IN ITS ENTIRETY INTO THE CAR. I STOPPED THE CAR TO ASSESS THE SITUATION. I DID NOT SEE ANY ANIMAL OR ROCK/DEBRIS - JUST THE GLASS SHATTERED ONTO THE REAR PASSENGER SEAT AND FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110588July 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK VIOLENTLY, STALLED, AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CURRY ACURA, 685 CENTRAL PARK AVE, SCARSDALE, NY 10583) WHERE IT WAS DIAGNOSED THAT THE SPOOL VALVE FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,592. **TR CONSUMER STATED THIRD ATTEMPT TO REPAIR THE CAR. UPDATED 11/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061221January 8, 2018
AIR BAGS
I WAS T-BONED ON THE DRIVER SIDE DOOR BY A FORD TAURUS SEDAN THAT RAN A RED LIGHT AT A RELATIVELY HIGH RATE OF SPEED (I WAS TAKING A LEFT HAND TURN BUT THE CAR WAS STOPPED AND I WAS YIELDING TO ONCOMING TRAFFIC THAT WAS GOING STRAIGHT). THE TAURUS HIT THE BACK-END OF A HONDA CRV AND THEN HIT ME. THE DRIVER SIDE DOOR COLLAPSED ONTO ME AND THE METAL FROM THE DOOR GOUGED MY BACK. THE DRIVER SIDE WINDOW SHATTERED AND CUT ME WITH GLASS. THE SIDE AIR BAG CURTAIN AND THE DOOR AIRBAGS DIDN'T DEPLOY. THE EMERGENCY PERSONNEL WAS CONCERNED ABOUT THIS AND LOOKED AT THE ISSUE AND TRYING TO DEPLOY THE BAGS, WHICH STILL DID NOT DEPLOY. THE AIRBAGS IN THE OTHER CARS DEPLOYED. I SAVED THE PIECES FOR ACURA FOR INVESTIGATE BUT THEY HAVE DECLINED. THEY WILL RUN A DIAGNOSTIC CHECK FOR ME ONCE THE CAR IS FULLY REPAIRED. ACURA HAS CONFIRMED THAT THERE WERE NO RECALLS AND THERE WERE NO INDICATOR LIGHTS ON IN THE CAR TO INDICATE AN ISSUE. I HAVE MY CAR SERVICED AT ACRURA AND HAVE NOT BEEN INFORMED OF ANY AIRBAG REPAIRS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11046652November 16, 2017
UNKNOWN OR OTHER
SUNROOF EXPLODED AS I WAS DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041039October 30, 2017
SERVICE BRAKES
THE AUTOMATIC BRAKE MITIGATION SYSTEM HAS DEPLOYED ON 3 SEPARATE OCCASIONS FOR NO APPARENT REASON. EACH TIME I WAS DRIVING ON A CLEAR ROAD WITH NO OBSTRUCTIONS OR TRAFFIC IN FRONT OF MY VEHICLE WHEN THE SYSTEM ACTIVATED AND BEGAN BRAKING . THIS HAS NOT LET TO AN ACCIDENT YET BUT I THINK IT IS AN OBVIOUS SAFETY HAZARD BECAUSE IT COULD CAUSE A DRIVER FOLLOWING BEHIND ME TO "REAR - END" ME OR IT COULD CAUSE ME TO HAVE A SINGLE CAR ACCIDENT IN MY OWN CAR BY UN-NECESSARILY BRAKING ON A ROADWAY COMPROMISED BY RAIN, SNOW OR ICE WHEN I WAS NOT PREPARED OR UNABLE TO MANAGE A BRAKING EPISODE. I HAVE REPORTED THIS TO THE DEALER BUT THE PROBLEM IS OBVIOUSLY VERY INTERMITTENT AND THEY COULD NOT REPRODUCE IT NOR DIAGNOSE IT. I FEEL THIS IS A CLEAR SAFETY ISSUE ON A PRIMARY SAFETY SYSTEM..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034116October 17, 2017
STEERING
TL* THE CONTACT OWNS A 2016 ACURA RDX. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WHILE EXITING A FUEL SERVICE STATION. WHEN THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT, THE STEERING WHEEL ABRUPTLY LOCKED AND THE VEHICLE DROVE INTO A DITCH. THERE WERE NO INJURIES. THE STEERING WHEEL REGAINED NORMAL OPERATION WHILE REVERSING THE VEHICLE OUT OF THE DITCH. THE CONTACT DROVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010810July 26, 2017
SERVICE BRAKES
COLLISION MITIGATION BREAKING SYSTEM ENGAGES RANDOMLY WHEN NOT NECESSARY. SEEMS TO BE HEAT RELATED AS IT OCCURS DURING VERY HOT WEATHER. A SUDDEN STOP IS JARRING AND COULD BE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968227March 23, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR HAD 9100 ON RDX I NEEDED TO HAVE MY PADS AND ROTOR REPLACED ON FROM BRAKES. I HAD PROBLEMS WITH BRAKES AT 5000 MILES. WHEN I PICK UP CAR I HEARD NOICE WHEN PUMPING BREAKS WHEN I WAS PICKING UP VEHICLE AND MECHANIC COULD NOT FIND ANYTHING WRONG. I HAVE TALK TO ACURA CUSTOMER SERVICE WHICH WERE NOT HELPFUL. I SPOKE TO JIM BROWN GM AT RON TONKIN. HE STATED HE WOULD TALK TO HIS MANAGER OF REPAIRS AND ACURA REP ABOUT CAR. I HAVE ALREADY HAD THE RADIO AND BOARD REPLACED. LANE KEEP ASSIST WARNING LIGHT COME ON 2 TIMES AND RESET MY SOFTWARE RESET. THE MICROPHONE REPLACED. I HAVE HAD TERRIBLE CASE MILE I HAVE NEVER GONE ABOVE 19.6 MPG PER GAS TANK REFILL. DARREL SAID THAT IS EPA SUGGESTION. MY NAVIGATION KEEPS ALARMING 4 BLOCKS AWAY FROM MY HOME. SIRI DOES NOT WORK PROPERLY. I WILL TELL IT TO CALL SOMEONE SOMETIMES IT DOES SOMETIMES IT DOESNT EVEN WITH NEW MICROPHONE. I HAVE HAD THE CAR IN THE SHOP 4 TIMES CLOSE TO 4 WEEKS. I HAVE A LEMON AND WOULD NEVER TELL ANYONE TO BY AN ACURA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939768January 4, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE THE VEHICLE WAS PARKED, THE TRUNK AND THE MOON ROOF INADVERTENTLY OPENED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925437November 10, 2016
SERVICE BRAKES
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I WENT ABOUT MY DAY, TIME AND TIME AGAIN I WOULD HEAR THIS SMALL GRIND. SOME DAYS WOULD GO BY AND I WOULD HEAR NOTHING, THEN SUDDENLY AS I AM DRIVING I WOULD HEAR IT AGAIN. I HAVE TAKEN THE CAR BACK AND ADVISED I AM HEARING WHAT APPEARS TO BE A GRINDING NOISE. IN JULY I TOLD THEM I WAS GOING ON A ROAD TRIP AND WANTED MY BRAKES CHECKED BECAUSE I AM STILL HEARING THIS NOISE. WHEN I PICKED UP MY CAR THEY DID NOT HEAR ANYTHING. I TOLD THEM IF I HEAR ANY NOISES ON MY TRIP I WAS GOING TO BE PISSED. MY BRAKES WERE GRINDING WHILE I WAS ON MY TRIP. I CALLED THE DEALERSHIP LEFT [XXX] A VOICEMAIL HE DID NOT RETURN MY CALL. I DIDN'T THINK THEN TO RECORD IT. I MADE A SERVICE APPOINTMENT FOR AUG 2, NOTHING CAME OF IT. I TOOK THE CAR IN, TOOK THE TECH ON A RIDE AND OF COURSE COULD NOT GET THE CAR TO MAKE THE GRINDING NOISE. AS A RESULT, [XXX] TOLD ME, [XXX], WE ALREADY CHANGED THE PADS AND ROTORS, IF WE CANNOT HEAR THE NOISE WE CANNOT FIX IT, WHEN IT MAKES THE NOISE TO BRING IT BACK. I WAS PISSED. NOT SATISFIED, I CONTACTED THE SERVICE DEPARTMENT AGAIN SPOKE TO THE SERVICE MANAGER [XXX], HE OFFERED THAT HE WOULD TAKE MY CAR AND DRIVE IT TO SEE IF HE COULD HEAR THE NOISE. AUG 10 HE STATED HE DID NOT HEAR THE NOISE. I TOLD HIM THERE IS CLEARLY A PROBLEM, AND SOMEONE NEEDS TO ADDRESS IT, TAKE THE CAR APART AND LOOK AT THE BREAKING MECHANISM. HE TOLD ME THAT THEY CANNOT JUST THROW PARTS ON THE CAR HOPING IT WOULD FIX THE PROBLEM, THEY NEED TO HEAR THE NOISE IN ORDER TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911012October 2, 2016
SERVICE BRAKES
I HAD 5000 MILES ON CAR AND MY BRAKES STARTED MAKING NOISE LIKE THE PADS NEEDED REPLACEMENT. I WAS COMING TO A LIGHT AND PUTTING MY BRAKES ON AND ALSO DRIVING ON HIGHWAY I WAS SLOWING DOWN AND HEARD THE NOISE. TOOK MY CAR TO DEALER AND THEY STATED THIS CAN HAPPEN IF YOU ARE ON THE HILLS IN PORTLAND. I EXPLAIN THAT I DO NOT LIVE IN THE HILLS. THEY RESURFACE ROTORS BUT I AM CONCERN THERE IS SOMETHING ELSE IS GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911013October 2, 2016
ELECTRICAL SYSTEM
MY NAVIGATION SYSTEM STARTS ALARMING 3-4 BLOCKS FROM HOME STATING I HOME WHEN I AM NOT ON MY STREET. ALSO SYSTEMS SAYS I AM AT AN EXIT IN SEATTLE BUT IT IS INCORRECT. I SPOKE WITH ACURA AND THEY STATED THE MAPS ARE 5 YEARS OLD WHEN I BOUGHT THE CAR I WOULD THINK MAPS WERE UP TO DATE. ALSO MY RADIO WOULD ERASE STATIONS THAT WERE PRESET AND SHOW ZZZZZ ON STATIONS. THEY NEEDED TO UPDATE SOFTWARE AND REPLACE COMPUTER BOARDS AND RADIO. ALSO WHEN ON A CALL IT WOULD DROP THE SOUND WHEN ON PHONE. I ALSO HAVE STATIC WHILE ON PHONE. ACURA STATED THAT THE SOFTWARE WOULD CORRECT THIS BUT IT CONTINUES THE ERROR. ALSO THE CAR WOULD BRAKE WHEN ON ITS OWN WHEN I AM A 100 FT AWAY FROM THE OTHER CAR. THEY UPATED SOFTWARE ON 9/27/2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911015October 2, 2016
FUEL/PROPULSION SYSTEM
GAS MILES IS TERRIBLE SOMETIMES I GET 0-7 AVERAGE GAS MILES WHEN I WAS DRIVING SLOW AND FAST ON FREEWAY AFTER RESETING MILES PER GALLON. I USE PREMIUM GAS AND I LET ACURA AWARE OF PROBLEMS. I FILLED MY GAS TANK UP AGAIN AND IT CONTINUES TO GET POOR GAS MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895311August 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING 55 MPH, THE ODOMETER GAUGES FAILED. WITHIN A FIVE MILE DRIVE, THE ODOMETER READING JUMPED FROM 9,995 MILES TO 10,231 MILES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE READING ON THE ODOMETER AND READING ON THE INTERNAL MEMORY WERE THE SAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,995.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874431June 15, 2016
ELECTRICAL SYSTEM, ENGINE
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10855475April 14, 2016
POWER TRAIN, STEERING
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808195December 3, 2015
SEATS
POWER DRIVER'S SEAT RANDOMLY AND WITHOUT WARNING MOVES FORWARD PUSHING ME INTO THE STEERING WHEEL MAKING IT IMPOSSIBLE TO DRIVE UNTIL I CAN STOP AND REACH THE SEAT MEMORY BUTTONS TO RESET THE SEAT OR PUSH THE SEAT ADJUSTMENT BUTTONS. IT HAS OCCURRED INFREQUENTLY WHEN I ENTER THE VEHICLE TO DRIVE. ED MARTIN ACURA HAS FAILED TO ADDRESS THIS ISSUE AS I REQUESTED. THE DEALER IS NOT RESPONDING TO MY ASSISTANCE REQUEST TO RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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