2022 Alfa Romeo Stelvio Connected Services Error TSB

Owners of the 2022 Alfa Romeo Stelvio may encounter various issues related to their vehicle's connected services, including error messages on the radio screen and inaccuracies in mobile app data. These problems are typically caused by outdated software within the Global Telematics Box Module (TBM).

Technical Service Bulletin (TSB) 08-133-24 REV. A, issued on May 29, 2024, addresses these concerns by outlining a procedure to update the TBM software. This bulletin supersedes an earlier version, TSB 08-133-24, dated May 25, 2024, ensuring technicians have the most current instructions for resolution.

Symptoms of a Connected Services Error

Owners may observe one or more of the following symptoms indicating a problem with their Alfa Romeo Stelvio Connected Services error:

• Outdated vehicle data displayed on the customer's mobile app.
• A "Connected Services maintenance popup displayed on the radio screen."
• A "Connected Services battery maintenance popup displayed on the radio screen."
• A message on the radio screen stating, "Uconnect Box requires service. Please visit an authorized dealer."
• Specific error messages such as: "Connected Services Error Battery of Connected Service requires service. SOS Call and related functions may be unavailable. Please visit an authorized dealer."
• Another variant of the battery message: "Connected Services Error Battery of Connected Services is temporarily low. SOS Call and related functions may be unavailable."
• A general service message: "Connected Services Error Connected Services requires service. Please visit an authorized dealer."

These symptoms collectively point to an underlying issue with the TBM Software.

Diagnosis

To diagnose the Alfa Romeo Stelvio Connected Services error, technicians are instructed to use a wiTECH scan tool. This tool, in conjunction with the diagnostic procedures available in DealerCONNECT/Service Library, helps verify that all related systems are functioning correctly. If any other Diagnostic Trouble Codes (DTCs) or symptoms are present beyond those described in TSB 08-133-24, they must be addressed first.

If the customer's reported symptoms match those described in the bulletin, the repair procedure for the TBM software update should be followed.

Repair Procedure Summary

The primary repair for the Alfa Romeo Stelvio Connected Services error involves reprogramming the Global Telematics Box Module (TBM) with the latest available software. The process includes several critical steps and considerations:

1. Reprogramming: The TBM must be reprogrammed using the wiTECH Diagnostic Application to install the most current software version. If any issues arise during this flash process, such as an interruption or error, the flash should be restarted. If persistent problems occur, a ticket should be submitted to the Helpdesk.
2. DTC Clearance: After the TBM reprogramming is complete, all Diagnostic Trouble Codes (DTCs) that may have been set in any module due to the reprogramming must be cleared. The wiTECH application will automatically present these DTCs, allowing the technician to clear them.

Important Warnings for Owners and Technicians

• Battery Voltage: During the TBM flash process, it is crucial to install a battery charger to ensure the battery voltage remains between 13.2 and 13.5 volts. Allowing the voltage to drop below 13.2 volts or climb above 13.5 volts can disrupt the update.
• TPMS Warning Light: After the TBM2 software update, the Tire Pressure Monitoring System (TPMS) warning light and a "Service TPM System" message will illuminate on the Instrument Panel Cluster (IPC). This is a normal occurrence. The system will automatically update, and the warning light will turn off once the system receives the updated tire pressures. This typically requires driving the vehicle for up to 20 minutes at speeds above 15 mph (24 km/h).

Required Tools or Parts

Technicians will require a wiTECH or Equivalent scan tool to perform the diagnostic and reprogramming procedures outlined in TSB 08-133-24.

Warranty Information

This repair, involving the reprogramming of the Global Telematics Box Module (TBM), is reimbursable within the provisions of the vehicle's warranty.

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NHTSA ID: 11001323