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2021-2022 Alfa Romeo Stelvio Uconnect Box Service Message

This manufacturer communication details a Flash Over The Air (FOTA) software update for the Global Telematics Box Module (TBM2) in 2021-2022 Alfa Romeo Stelvio and Jeep Renegade vehicles. This update resolves issues such as the "Uconnect Box requires service" message and non-functional remote…

ByAhmet Topcu — Founder & Editor-in-Chief2022 Alfa Romeo Stelvio
2022 Alfa Romeo Stelvio — 2022 Alfa Romeo Stelvio manufacturer_communication
Editorial illustration generated for this article.
TBM2 FOTA updateFlash Over The Air Software Version UpdatesUconnect Box requires service. Please visit an authorized dealer.Remote operation is not workingVehicle info is not workingVehicle finder is not workingSoftware version 3.8iSoftware version 3.8j2+Software version 4.30Global Telematics Box Module

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Jeep Renegade
2021–2022

This manufacturer communication, identified by NHTSA ID 10223802, provides information regarding Flash Over The Air (FOTA) software updates for the Global Telematics Box Module (TBM2) in certain 2021-2022 Alfa Romeo Stelvio and Jeep Renegade vehicles. The 2022 Alfa Romeo Stelvio manufacturer_communication addresses various issues related to the Uconnect Box and remote operations, which are resolved through these software updates.

Symptoms

Owners of affected vehicles may experience one or more of the following issues:

  • A message displayed on the radio screen stating, "Uconnect Box requires service. Please visit an authorized dealer."
  • Remote operation features not working as expected.
  • Vehicle information not displaying correctly or being unavailable.
  • The vehicle finder function not operating.

Diagnosis / Trigger Conditions

Remote operations may specifically fail if the vehicle's ignition has been in an off state for more than 7 days but less than 21 days. This condition can prevent remote functions from working correctly until the TBM2 software is updated.

Repair Procedure Summary

This issue is resolved through a two-step Flash Over The Air (FOTA) software update for the Global Telematics Box Module (TBM2). The first FOTA update was expected to launch around July 22, 2022, upgrading the software from version 3.8i to 3.8j2+. The second step, updating from 3.8j2+ to version 4.30, was scheduled to follow 1-2 weeks after the completion of the first update. This 2022 Alfa Romeo Stelvio manufacturer_communication outlines the process.

Important Warnings

  • No dealership visit required: These TBM2 updates are sent over the air, eliminating the need for owners to visit a dealership for this specific software update.

Owner Action

If you own a 2021-2022 Alfa Romeo Stelvio or Jeep Renegade and are experiencing the described symptoms, ensure your vehicle is connected to receive over-the-air updates. The system will guide you through the steps to complete the update process. Since no dealership visit is required, owners should monitor their vehicle's infotainment system for notifications regarding the available FOTA updates.

Source: NHTSA ID 10223802

Frequently Asked Questions

What does the message "Uconnect Box requires service. Please visit an authorized dealer." mean?
This message indicates an issue with your vehicle's Global Telematics Box Module (TBM2), which affects Uconnect services and remote operations. It is typically resolved by a Flash Over The Air (FOTA) software update, not a dealer visit.
Do I need to take my 2021-2022 Alfa Romeo Stelvio to the dealer for this Uconnect problem?
No, this specific issue, as described in the 2022 Alfa Romeo Stelvio manufacturer_communication (NHTSA ID 10223802), is addressed by over-the-air software updates for the TBM2 module. You do not need to visit a dealership.
How will I receive the TBM2 software update?
The updates are delivered via Flash Over The Air (FOTA). Your vehicle will download and install the updates automatically, or prompt you to initiate the installation, upgrading the software from version 3.8i to 3.8j2+ and then to 4.30.
Why are my remote operations not working in my Alfa Romeo Stelvio?
If your vehicle's ignition has been off for 7 to 21 days, remote operations may temporarily cease to function. This, along with other Uconnect-related issues, is resolved by the TBM2 FOTA software updates.

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