Volvo XC40 Complaints (2021)

51 consumer complaints on file.

#11748171July 3, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I own a 2021 Volvo XC40 Recharge (pure electric). At 49,030 miles, while slowly driving in a parking lot, the vehicle suddenly began shuddering and jerking as if driving over rumble strips. A warning message appeared stating “Propulsion System Failure” and indicated the vehicle would reduce speed. The vehicle lost propulsion and came to a stop. After stopping, the vehicle would not re-enter Drive or Reverse and could not be driven. It was stuck in position in the parking lot but not in a parking space. The instrument cluster and infotainment systems still powered on, but the vehicle repeatedly displayed messages such as “Vehicle system check. Wait” and would not enter a ready-to-drive state. The vehicle had to be towed to the dealership with a dolly. It took 4 hours to move it because the first tow truck could not safely move it with the wheels stuck in place. This failure occurred without prior mechanical warning or other preceding symptoms. Dealer diagnosis identified an internal failure of the front axle inverter high-voltage assembly (IHFA). Service records document a 400A fuse failure, welded battery disconnect unit (BDU) contactor relays (R1 and R2), and overheating/damage to high-voltage battery disconnect components. Repair required replacement of the IHFA, BDU contactors, and high-voltage fuse. The dealership stated this was not a normal wear-and-tear issue. I have since found reports from other Volvo Recharge owners describing similar propulsion failures involving inverter and high-voltage battery disconnect components. My safety concern is the sudden loss of propulsion while the vehicle was in motion, with no warning and complete vehicle immobilization. Had this occurred at highway speed or in traffic, it could have created a serious collision hazard. The dealership service person agreed that my only chance to get the vehicle to a safe location was to coast. After that, it'd be stuck. I was unaware of this, which is itself an issue of concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742916June 9, 2026
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
The contact owns a 2021 Volvo XC40. The contact stated that the liftgate was consistently making loud sounds while opening or closing. There was no warning light illuminated. The local dealer was contacted. No further information was available. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717691February 12, 2026
VEHICLE SPEED CONTROL
I was sitting in the car with my daughter with the car in park, but the engine was on. Suddenly the engine started revving, and I thought her foot hit the peddle but it wasn't the case, and she had to turn the car off. I then got into the driver's seat and started the car again, and it did the same thing. I turned the car off and had to Uber home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715748February 5, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Volvo XC40. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly decelerated. The contact was able to pull into a nearby parking lot where the vehicle stalled. The vehicle was towed to the dealer, who diagnosed the cause of the failure and repaired the vehicle. The contact believed that the battery and drive train were repaired. Approximately 2 to 3 years later, while driving approximately 20 MPH, the vehicle started shaking, lost motive power, and stalled. Law Enforcement arrived on the scene, and while assisting with moving the vehicle from the middle of the road became aware that coolant was leaking underneath the vehicle. The vehicle was towed to the dealer, who diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the inverter drive system and wiring harness had caused a catastrophic drive failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708396January 2, 2026
FUEL/PROPULSION SYSTEM
The vehicle experienced a complete loss of propulsion, causing it to freeze and become unable to move. The first occurrence happened during the original factory warranty period and required towing to a dealership, but the root cause was not identified at that time. The same loss-of-propulsion failure has since recurred, rendering the vehicle inoperable. A dealership has now diagnosed a failure of an electric vehicle propulsion/inverter component. The vehicle is currently in the dealership’s possession and available for inspection. Loss of propulsion presents a safety risk, particularly if it occurs while driving or in traffic, as it can result in sudden loss of power and inability to move the vehicle out of hazardous situations. The failure has been confirmed by the servicing dealership. There is also concern that a related cooling system component may be involved, but that has not yet been confirmed, as the primary propulsion failure must be addressed first. As of the date of this complaint, the vehicle remains inoperable and has been at the dealership since mid-November awaiting repair authorization.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701801November 27, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
When attempting to park the vehicle, at low speed, the vehicle performed an unintended acceleration leading the vehicle to crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11698511November 10, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Ever since I bought the vehicle new in 2021 I have had perpetual problems with the software and technology. The cruise control system has gone out completely, all electrical fails in the vehicle, apple car play regularly goes out. What is even more of a safety concern is multiple times my car has been automatically braking and suddenly accelerates nearly causing me to rear end the vehicle in front of me. Several times I have been traveling down the road straight ahead with the cruise control system enabled and the vehicle will suddenly automatically turn sharply throwing me towards oncoming traffic or towards the side of the road. Fortunately I have been able to prevent an accident every time because of quick action but this is deeply concerning and an extreme safety concern for me and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690240September 29, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Back up camera consistently does not turn off. Audio system, including turning signals and reverse alert do not activate. This continues to be a safety risk despite numerous software updates that have allegedly fixed the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685234September 5, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The supposed software fix for the rearview camera not being available did not solve the problem. I’m still getting “Camera is temporarily unavailable.” When shifting into reverse. Vehicle was updated to software version 3.7 and this issue persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677385July 30, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
1. OBC failure. Stranded unable to charge. Situational could be dangerous. 2. Rt side mirror defaults to extreme angle after locking car evert time. Dealership could not troubleshoot solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673958July 16, 2025
FUEL/PROPULSION SYSTEM
I was driving this car on Highway 99 on 7/11/2025. The dashboard flashed the message " Stop safely The vehicle will stop Propulsion system failure." I cut the lane and stopped my car on the Highway 99 shoulder. Just right, my car stopped on the Highway shoulder; it disabled itself and couldn't move at all. The gear shift can't shift to neutral (N). From the first message appearing on the dashboard to the car being disabled takes just a couple of seconds. When it happened, it was about 6:30 pm, rush hour. If I had not had a chance to drive the car immediately to the highway shoulder, the vehicle would have stopped in the lane, and I would have been crashed into by the cars behind me. This could lead to a catastrophic traffic accident. I want to mention that when the message appears on the dashboard, there is no sound alert. When people drive on the highway, their eyes are most likely focused on the road. Without a sound alert, people may not be aware of the message present. I contacted to the manufacturer on the 7/13, Sunday, they said they will open the case to investigation. As I report this incident, I have not heard from them yet. I uploaded the message photo that appears on the dashboard when the incident happened. Let me know if you need any information from me. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671132July 3, 2025
BACK OVER PREVENTION: WARNINGS, SERVICE BRAKES
On July 1st 2025, while slowly reversing out of my driveway at approximately 3–4 mph, the vehicle’s collision detection system errantly detected an imminent collision. Despite there being no obstacles, vehicles, pedestrians, or objects in the vehicle’s path, the system abruptly engaged the automatic emergency braking (AEB). This sudden and forceful braking caused me to experience whiplash due to the unexpected jolt. There was no prior warning or indication of a malfunction, nor any alert from the vehicle indicating why the braking occurred. After exiting the vehicle and inspecting the surroundings, I confirmed there were no obstructions behind or near the vehicle. This appears to be a false positive detection by the vehicle’s collision avoidance system. This incident raises serious concerns about the reliability and safety of the AEB system, particularly in low-speed reversing situations. An erroneous activation of this kind can result in injury to the occupants, potential rear-end collisions (in other traffic scenarios), and may also contribute to driver mistrust of critical safety features.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11670489July 1, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Volvo XC40. The contact stated that while reversing, the back over prevention screen image malfunctioned and started flickering before displaying a blank screen. During the failure, the message "Camera Unavailable" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was recently repaired under NHTSA Campaign Number: 25V282000 (BACK OVER PREVENTION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663945May 30, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
After having the rear camera software update to address the safety recall on 05/28, the “camera unavailable” problem persists. This vehicle has underpowered chipset in the IHU and the entire IHU should be subject to recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662285May 21, 2025
ELECTRICAL SYSTEM
Turning out of parking lot , car started pulsing, and stopped. Propulsion failure box popped up. Thankfully no cars behind us (young daughter in car seat)or was not attempting to merge on highway. Tow truck manually pulled car as no electric (cannot unlock or open trunk), completely shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634084January 4, 2025
ELECTRICAL SYSTEM
The 12-volt battery has failed on 5 occasions. Each time, I tried to unlock the vehicle after being away from it for a short period (e.g., 5-40 minutes). I had to use the manual key to unlock the vehicle, but the vehicle wouldn't start. I had the vehicle towed 4 times. One time it started on its own. I have taken the vehicle to my Volvo dealership 3 times for this issue. The most recent time this happened the dealership instructed me to have Volvo Roadside Assistance tow the vehicle to the dealership, even though the vehicle was 91 miles from the dealership. The tow operator confirmed to me that the car wouldn't operate, and that she reported this to the dealership. Still, because the dealership has be unable to replicate the problem, it refuses to replace the 12-volt battery system. There have been no warning lights. This is a safety issue because it has occurred at night, far from my home and outside of mobile phone coverage. I am also concerned that it may occur while I am driving, although that has not occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623705November 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
-The forward automatic braking system/City Safety has misfired multiple times in all weather conditions, on surface streets and on the highway. -This causes automatic braking which could cause an accident. -The car is currently at the dealer for inspection since 10/25/2024. It is now 11/5/2024. -There was a message on the dash saying that the dashboard screen was blocked- this began a few months ago. This issue with the automatic braking began after my last service for an oil change about two months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622739October 30, 2024
ELECTRICAL SYSTEM, ENGINE
The check engine light has been on my vehicle since April 1, 2024. I have taken it in twice to a Volvo dealership and they cannot give me an answer as to why this is happening. They reset it and it comes right back on after a few miles. They tell me when they get an answer they will call me back in to have it fixed. It still has not been fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603647July 21, 2024
VEHICLE SPEED CONTROL
Car can move forward automatically itself from stop position
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11594175June 13, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
When using the power liftgate, in normal day to day use, the strut had seized and the lift gate was stuck open. As we were parked, we attempted multiple times and different ways to lower the lift gate by the buttons provided for their lift gate, the key fob and by manually attempting to close. The lift gate would not close nor latch and it appeared to be misaligned. When we called Volvo Santa Ana Ca, Mina, a representative who assisted, advised to hold the center button to reset the electricals. That did not work. He then advised to manually push the lift gate closed in order to drive it to them and be serviced. When advised by Mina, a Volvo associate, the liftgate still would not close and we were only able to close it half way before taking it to them to be examined and serviced as it is still under warranty. This became a HUGE health and safety issue when using a component of the car that is expected to function flawlessly day in and day out. If this had happened in our garage, we would not be able to get out. After a few attempts we drove the car to Volvo Santa Ana Ca, and dropped it off, they took several days to respond to let us know what was happening. The service department director, Mark, had advised that the strut seizure causing the lift gate to not function is a common occurrence and that the struts would be covered by the warranty but the liftgate WOULD NOT BE; as it was no longer aligning (due to faulty, defective strut) and thus Mark claimed it was on us, to replace or repair. This was absolutely ridiculous. The defective part of the Volvo is what caused the issue. If one is covered then both should be. We did not get into an accident. We were parked. There is absolutely no damage to the liftgate prior to this date. We then opened a case with Volvo customer service and they also denied it. We feel this is unethical and a health and safety issue that Volvo does not care about nor care to inform their customer that faulty struts are common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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