Volkswagen ID. Buzz Complaints (2025)

16 consumer complaints on file.

#11769269October 6, 2026
ELECTRICAL SYSTEM
2nd time this week that the entire infotainment system crashed, leaving a black screen. Unable to adjust climate control or see navigation or see car settings. Very dangerous in the middle of driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768854October 4, 2026
ELECTRICAL SYSTEM
On starting the car, infotainment screen shows a blank screen. Audio still works but unable to adjust any settings due to the screen being blank. Holding power button for 15 seconds restarts the infotainment system but screen still remains blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763636September 11, 2026
BACK OVER PREVENTION: WARNINGS
I am reporting a safety concern involving my 2025 Volkswagen ID. Buzz Pro S RWD. While reversing at approximately 3 mph out of a parking spot, the vehicle suddenly and automatically applied the brakes with extreme force even though there was no obstacle behind the vehicle and no apparent reason for emergency braking. The stop was so abrupt that it felt as though the vehicle had struck a solid object and caused the occupants to experience whiplash-like movement. The braking appears to have been caused by the vehicle's Maneuver Braking/parking collision-avoidance system. This was not simply a warning or normal parking-assistance intervention; the vehicle unexpectedly brought itself to a violent stop. I am concerned that false activation of this system creates its own safety hazard. An unexpected full-force stop while maneuvering could injure occupants, cause a driver to lose control of the situation, or create a collision risk with another vehicle or road user who is not expecting the vehicle to stop suddenly. There was no visible obstacle that would explain the intervention. It's possible the camera system was confused by some shade during a sunny day. I believe this incident should be investigated as a potential defect involving false activation of the automatic braking system on the Volkswagen ID. Buzz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763122September 9, 2026
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 Volkswagen ID. Buzz. The contact stated that while driving and stopping at a stoplight for approximately 20 seconds, the vehicle unintendedly accelerated and crashed into a 2022 Jeep Wrangler. The vehicle crashed into the other vehicle approximately three times, causing the other vehicle to crash into another vehicle. The brake pedal was depressed but failed to respond as intended. The vehicle was turned off and later restarted and driven to the residence. The manufacturer, Volkswagen Group of America, was contacted by phone. The contact attempted to obtain the data from the EDR. The failure mileage was approximately 6,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11744226June 15, 2026
UNKNOWN OR OTHER
Twice now, my center touch screen display has failed to operate upon startup. Restarting the vehicle does not fix the problem.The problem is not able to be replicated for the dealer as it happens at random(twice over 13,000 miles). No warnings predicated the error, nor would they be displayable since the screen is off. The vehicle is able to be driven under the error. The backup camera is not usable under the error making for a very dangerous error. The voice assistant does not function under the error(a potential alternative method of accessing the controls that are lost when the screen is in error). Under the second error event, the driver display additionally did not turn on. The vehicle would allow me to drive but did not display speed, gear selection, miles, or any warnings. Drive, Reverse, Park, turn signals, horn, all lighting, regenerative braking and windshield wipers were tested and were functional. All HVAC controls are only accessible through the screen. Under the second error event it was raining and I was unable access those controls to defrost the front windshield. After the vehicle sits in the off position for 30 minutes, the error vanishes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734367April 28, 2026
UNKNOWN OR OTHER
My 2025 Volkswagen ID.Buzz is subject to recall 90A2 (NHTSA Campaign 25V233000) concerning an incorrect brake system warning light symbol and color on the instrument panel display. The prescribed remedy is a software update performed by an authorized VW dealer. The vehicle has been at Gunther Volkswagen of Clermont on two separate occasions for this recall and has not been successfully remediated either time. First visit: dropped off April 17, 2026, picked up April 18, 2026 -- update failed. Second visit: dropped off April 20, 2026 and the vehicle remains at the dealer as of today, April 28, 2026 -- now 10 cumulative days out of service across both visits. During the second visit, the dealer attempted a CAN Bus Sleep procedure as a troubleshooting step, but the software update continued to fail at a specific step in the process. The dealer has confirmed the failure and is in contact with VW ODIS Support. This appears to be a systemic issue with VW's software update infrastructure affecting multiple ID.Buzz owners, not an isolated vehicle defect. When I contacted VW Customer Care directly, they declined to intervene, citing dealer independence. The vehicle is otherwise drivable but remains out of my possession while the dealer attempts to complete a federally mandated recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727222March 26, 2026
STRUCTURE:BODY
My vehicles power doors have become exponentially more difficult to open since new in manual mode. I am now not able to open the rear door manually without throwing my weight into it, and my children cannot do it in assisted. I have confirmed with my dealer and a floor unit that the door is infact more difficult to open in manual mode vs power assist. This concerns me because in the event of an accident my children may not be able to evacuate the rear of the car unassisted. VW confirmed there is nothing to be done at the time because “ the rear door is designed to be only operated automatically” and will not investigate until the door motor fails. I believe this is a serious flaw in the design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720175February 24, 2026
SERVICE BRAKES
I am writing to report a serious safety concern regarding the rear brakes. The components are producing heavy squeaking and grinding noises, leading to concerns that the system is defective and unreliable for emergency braking. Additionally, the excessive noise level is a public distraction that negatively impacts the driving environment for others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705143December 15, 2025
VEHICLE SPEED CONTROL
The contact owns a 2025 Volkswagen ID Buzz. The contact stated that while the daughter was turning right onto a curb to park and lifting her foot off the brake pedal, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked Honda vehicle, pushing the Honda vehicle approximately eight feet during the impact. During the crash, the vehicle experienced severe front-end damage, but the air bags did not deploy. The collision avoidance also did not engage. The contact zip-tied the grill onto the vehicle in order to replicate the failure the next day. No injuries were reported, and a police report was filed online. The contact indicated that the touch buttons on the steering wheel were easily activated and sensitive to touch, which may have caused the vehicle to erroneously accelerate. The local dealer was notified of the failure and offered to look into a resolution. In addition, the dealer mentioned that in similar cases, vehicles were bought back. The manufacturer was not yet contacted. The cause of the failure was not determined. The failure mileage was 100.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11705003December 15, 2025
ELECTRICAL SYSTEM
I believe there is a fire risk. Attached is a picture of the fuse block and a device attached to an empty fuse location. Correct procedure is to attach here with a fuse. Instead they attached a wire to the hot side of a fuse location that has no fuse. This small red wire goes to the device. The device is fused and a small black wire comes off the device to a ground . The problem is that the red wire itself is not protected for about a foot until there is the inline fuse. If this wire shorts to ground it would potentially cause a fire. This is a dangling wire in the fuse box area where a person may access this area to get the tire pump or the metal attachment for securing the vehicle. The proper procedure would have been to install the red wire on a small fuse block protected by a proper sized fuse for the wire, Instead of having the unprotected wire dangling in front of the fuse box. This appears to be something the manufacturer added late, and was hacked in by someone that did not have automotive electrical degree. I would expect a mistake like this from an unlicensed kid in a stereo shop, not an automotive manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699529November 15, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rearview camera and rear cross-traffic alert system in my vehicle failed to function while I was reversing. The camera screen went completely black, and the cross-traffic warning did not activate. Because I had no visibility behind the vehicle and received no alerts, I backed into a neighbor’s mailbox post. The impact damaged my rear right turning lights and the mailbox post. These safety systems are critical for preventing collisions, and their unexpected failure created a significant safety risk to me and my neighbor. The vehicle is currently at the dealer for repair of the turn signal light. The dealer has not inspected the camera issue because the camera began working again after the incident, so the malfunction has not yet been reproduced or confirmed. No warning lights, messages, or symptoms appeared before the failure, and it occurred without any prior indication. The vehicle is available for inspection upon request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11694184October 17, 2025
SERVICE BRAKES
The cars brakes randomly firm and grab hard, or in other cases are soft and require the drive to depress them twice or three times as much as when they are firm, or they needed to be pumped to engage as expected. This car has been inspected by the manufacturer and not issues were found. A similar concern was reported by consumer reports in their review. “feeble and inconsistent brake pedal feel” This has caused numerous issues of unintended hard braking when you need to stop quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694005October 17, 2025
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
The vehicles Charging port door is swing type and as such on the open position protrudes out of the car body. In addition it has no warning light on the dash or anywhere to indicate its orientation position like open or close , this causes confusion while driving reversing or otherwise any other operation for the driver to ascertain the same if left open .It makes the car prone to accidents and security risk for anyone passing by or even the driver and the passengers as the charge door if left open can hit other objects or persons unintentionally and break fly off as a projectile . Reported this major flaw to the manufacturer , they said they cannot do anything about it . Had an mishap recently with the charge door been open and snap it while reversing since there was no dash warning to let me know it was open . Also the, manufacturer is forcing any damages caused by this accident because of this vital feature being absent to be borne by the owner. Here is the case VW case #07090204
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691260October 3, 2025
UNKNOWN OR OTHER
Was driving out of a parking lot. I was in a full stop and had the car in drive. When staring to move from a full stop the car started to go in reverse. I was on a decline. I tried reassuring the car was in drive and when pressing the peddle it went backward. The d light was on but going in reverse when the pedal was pressed. Had to put the car in park and again in drive to get out of this bug.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686028September 9, 2025
UNKNOWN OR OTHER
I am writing to express my concern regarding the car manual provided for my Volkswagen. The current manual is abridged, which makes it challenging to understand all of the car's functions. This lack of comprehensive instructions can be particularly difficult and unsafe, especially when attempting to operate certain features while driving. A fully unabridged manual would greatly assist in understanding how to properly use all functions of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676816July 28, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic braking that is meant to assist is actually very dangerous. There are many situations in which GROWN ADULTS, who should know how to control a vehicle (and thus do not need a vehicle to make decisions by itself) can be jolted by this braking. Numerous times, I have been backing out of my garage, and the safety system notices something (nothing is actually in my path- perhaps a dandelion floated across the camera?) and slams the brakes to hard. My child has been thrown because of this. When in our own driveway, or reaching for the mailbox, or paying a parking ticket, we may be unbuckled. And the car will just slam so hard. It feels like the entire driveshaft is falling out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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