Volkswagen ID.4 Complaints (2024)

53 consumer complaints on file.

#11773186October 23, 2026
UNKNOWN OR OTHER
This has happened twice in the past 10 days. The vehicle gear selector freezes and cannot be put in D, B, P, N, etc. The only way out of the situation is to get out of the vehicle, get back in, close the door and put the foot on the break pedal. Here is how this is extremely dangerous. In one case, I had backed up out of the driveway to get in the street to leave. Freezing of the gear selector occurred while I was halfway in the street in the path of the traffic. I could have been hit by oncoming traffic. Luckily, it was not a busy road, and only one vehicle came by and stopped safely. In the other instance, it occurred in a shopping center parking lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773238October 23, 2026
UNKNOWN OR OTHER
The exterior handle on the driver’s door of my 2024 Volkswagen ID.4 has failed. I live in [XXX]. And on the first day of rain this season, it stopped opening the door from the outside completely. The other doors work normally. I have to enter through the passenger door and open the driver’s door from inside. The failure started when it rained, so water likely got into the handle electronics. This looks like the same problem covered by Volkswagen recall 57J9, which included 2024 ID.4 models. Either the recall repair did not fix it on my car, or my car was missed. This is a safety concern: in an emergency, the driver’s door could not be opened from outside to help the driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771799October 17, 2026
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I am reporting recurring drive system and electrical system problems with my leased 2024 Volkswagen ID.4. This is the fourth occurrence of vehicle problems in less than two years, despite previous dealership repairs. On [XXX], after approximately nine months without problems, the vehicle again displayed fault warnings. The Volkswagen app’s Powertrain diagnostic section states: “Error: Drive system. Please service vehicle” and “Electrical system not working correctly. Please service vehicle.” The cause of this latest occurrence has not yet been diagnosed. I plan to take the vehicle to the dealership during the coming week. My safety concern is based on previous incidents involving unexpected shutdowns while driving. During one incident last year, I was traveling approximately 40 mph with my family when the vehicle suddenly jerked violently and came to a complete stop in the roadway. A battery overheating warning appeared during that incident. The vehicle subsequently remained at AutoNation Volkswagen in Buford, Georgia, for nearly a month for repairs. An earlier shutdown also required towing. The return of drive system and electrical warnings after previous repairs raises serious concerns about another unexpected loss of propulsion or sudden stop in traffic, which could result in a collision and endanger my family and other road users. I have videos, photographs, previous correspondence with Volkswagen, and repair records available to support this complaint. I have requested that Volkswagen reopen my previous case. I am asking NHTSA to review these recurring safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771014October 14, 2026
VISIBILITY/WIPER, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
The central display of this 2024 VW Id.4 on random drives will refuse to light up. The following features are no longer able to be used: parking sensors (they don't show up when put into reverse), ac controls (no way to manage fan speed or turn on and off, no defrost), ADAS systems (no way to change any settings), no warnings prior to entry or exiting the vehicle (no chime). Dealership says they were unable to replicate the issue and the car issued no codes. Since then there are 5 different records showing with time stamp video showing the vehicle exhibiting the exact same faults. The car completed all safety recalls and there are no messages or warnings on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769964October 8, 2026
ELECTRICAL SYSTEM
Dealer canceled my scheduled recall service twice arguing backlog. Indicated they have no solution but did not provide any alternative arrangements. I have been waiting for my car to be serviced to fix urgent safety recall regarding potential fire from EV battery. This is a severe hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748156July 3, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While attempting to park in my driveway, the vehicle experienced a complete loss of braking. The brake pedal did not stop the vehicle, and pressing the electronic parking brake switch had no effect. The vehicle continued forward and crashed through my closed garage door. The only reason it stopped was because it struck another vehicle parked inside my garage. That impact pushed the parked vehicle into my garage refrigerator, which then damaged the drywall on the garage wall adjacent to my bedroom. None of the safety systems functioned as expected. The parking sensors did not activate, there were no proximity warnings, and the automatic emergency braking system did not engage. After the crash, I exited the vehicle, but it remained powered on instead of shutting down automatically. It only turned off after I got back into the vehicle and exited multiple times. This incident involved a total loss of hydraulic and regenerative braking, an unresponsive electronic parking brake switch, failure of the parking sensors and automatic emergency braking, and failure of the high-voltage shutdown sequence upon driver exit, resulting in a structural collision. The vehicle has been towed to the dealership and is available for inspection. I am awaiting the dealership's diagnosis and have also reported the incident to my insurance company. No warning lights or messages appeared before the failure. This malfunction created a serious safety hazard and could have resulted in severe injury or death if anyone had been in the vehicle's path.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11747010June 28, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Vehicle was being driven at highway speed when loss of power occurred, vehicle moved to side of road and would not restart. Performed 12v capacitve procedure with no change. Hazard lights would not function, other 12v systems remained on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739204May 21, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Recall 91VH causes some cars to break carnet modules and other modules. If you google the issues, you will find that Recall 91VH (5.4.3) causes multiple cars to break. We should not have to appeal and plead with VW on a 2 year old vehicle to get it fixed. This puts saftey at risk as it causes multiple malfunctions and warning lamps to appear. The dealer says to replace the module, but VW denies the modules are affected by the update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729298April 5, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am reporting an unresolved safety recall (NHTSA 26V030, Volkswagen recall 93EA) involving a high-voltage battery defect with potential risk of fire. My vehicle (VIN: [XXX] ) was purchased in the United States but is currently located in Santo Domingo, Dominican Republic. The authorized Volkswagen distributor in the Dominican Republic has confirmed they are unable to perform the recall repair, as they do not service electric vehicles. As a result, I am operating a vehicle with a known safety defect and no available remedy, despite this being an active safety recall. I have contacted Volkswagen and requested assistance, but currently no solution has been provided. I am requesting guidance and intervention regarding how manufacturers are expected to address safety recalls for U.S.-sold vehicles located outside the country. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723984March 12, 2026
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The vehicle has a recurring door handle/door lock malfunction associated with Volkswagen safety recall 57J9. Symptoms include the vehicle unlocking and immediately re-locking, auto-unlock failure, and difficulty entering the vehicle. All four door handles were previously replaced under the recall (Feb 2025), but the malfunction recurred. On 01/26/2026 I delivered the vehicle to a Volkswagen dealer for recall repair; it was fully drivable at drop-off. During the recall-related software/coding procedure, the dealer reported the procedure could not be completed because the software would not accept the currently installed headlamp modules. A manufacturer Techline case was opened (SK-1561187) and the dealer reported they were advised to replace both headlamp assemblies due to part number incompatibility. After the attempted recall procedure/diagnostics, the vehicle became not drivable and has remained at the dealer continuously for over 30 business days. The manufacturer later denied warranty coverage and closed the case unless the owner pays to replace headlamps (approx. $3,887.79) in order to complete the recall procedure. The door locking/entry malfunction and inability to complete a safety recall repair creates a safety risk (potential inability to enter/exit and vehicle immobilization after recall service). The vehicle is available for inspection at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720184February 24, 2026
FUEL/PROPULSION SYSTEM
VW recall on ID 4 for battery range dropping under the listed battery range. Know recall on battery without any solution. Local VW dealership in Thousand Oaks, CA without any solution. Driving 45 miles with 100% charged battery will drop the battery by 60+ miles. Battery range drops an average of 3-4 miles per 1 mile driven. Notified dealership of issue 1 day after vehicle purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714943February 2, 2026
ELECTRICAL SYSTEM
Car was plugged in to our home level 2 charger waiting to charge (no current was being supplied yet). Alarm went off, I went into our attached garage and checked on it. Heard a high pitch beeping coming from the car, went into it and saw this message (see attached picture). Took picture while waiting for garage door to open so I could back car out of garage and as far down our driveway as possible. Called fire department and then disconnected high voltage battery from under the hood. FD arrived and didn't really know what to do. Alarm continued to go off. Eventually a flatbed arrived and I had it delivered to our local dealer. We use this car in rural VT. The weather right now is single digits or below. We regularly use this to transport our one year old. Had this not happened at home but on a drive, this certainly could have been a much, much worse situation. The car is currently at the dealer waiting to be looked at. The person said I Was the third ID4 to come in over the weekend. They are not currently providing us with a loaner even though we requested one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712493January 21, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: ASSIST
Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710299January 12, 2026
ELECTRICAL SYSTEM
I own one of 311 vehicles specifically identified in this recall regarding "misaligned electrodes" and "shifted cathodes" in the high-voltage battery. I am formally requesting that Volkswagen replace all battery modules within the high-voltage pack of the affected 311 vehicles for the following reasons: 1. Systemic Manufacturing Deviation: The identified root cause—faulty stacker machines at the SK On facility—points to a systemic mechanical failure rather than an isolated material defect. Given that these machines were responsible for the layering and alignment of the entire pack, there is no reasonable assurance that the remaining "unflagged" modules do not possess latent alignment deviations that simply haven't triggered a diagnostic flag yet. 2. Safety and Fire Risk: The defect in question is not a performance issue but a critical safety hazard capable of causing thermal runaway. Partial replacement leaves the vehicle owner with a "mixed" battery pack, where older modules may still harbor the same manufacturing inconsistencies, continuing to pose a fire risk to the occupants and the property where the vehicle is parked. 3. Battery Imbalance and Longevity: Replacing only a subset of modules introduces a significant discrepancy in state-of-health (SoH) and internal resistance between new and old modules. This imbalance can lead to accelerated degradation of the remaining modules, reduced driving range, and repeated "Service Required" visits, as evidenced by other EV owners undergoing similar partial module recalls. 4. Diminished Value and Consumer Confidence: The "311 units" designation suggests a high concentration of risk. A vehicle with a history of multiple "surgical" battery repairs due to manufacturing-induced fire risks suffers significantly higher depreciation than those with a factory certified, fully replaced battery system. With 7618 miles it has been in for service 8 times and has had electronic issues for the past 5 visits that are still unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707229December 27, 2025
VISIBILITY/WIPER
Wipers suddenly stopped working during blizzard. Extremely dangerous There's online posts about 2024 vw id4 saying this happens often
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706702December 23, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. Repair History: First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. Current Status: The vehicle has been back at the same dealership for over 14 days (Total cumulative days out of service: 16+ days). The dealer has failed to fix the safety defect and also refuses to address a persistent internal brake pedal noise, dismissing it without proper diagnosis. This vehicle is currently unsafe to drive as it cannot contact emergency services in the event of a crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706295December 20, 2025
UNKNOWN OR OTHER
I was parking , I had my foot on the brake. I was at the parking curb stopped and my vehicle fully ecellerated , full speed crashing me into the building infront of me. the vehicle would not turn off even after exiting. this happened before however I only hit the curb as there was nothing else to hit. Im terrified. This could have EASILY KILLED SOMEONE. someone needs to review the data recorder in this vehicle IMMEDIATELY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11703601December 7, 2025
ELECTRICAL SYSTEM
I purchased this 2024 Volkswagen ID.4 as a Certified Pre-Owned vehicle, and the electrical issues began almost immediately after taking ownership. While driving, the main infotainment display will suddenly reset, freeze, or go completely blank. Sometimes the instrument cluster also flickers or freezes during these events. At the same time, I received a “12V battery limited, please drive with care” warning. When the center screen resets while the vehicle is in motion, I temporarily lose access to important driving information such as the backup camera, vehicle status, sound alerts, and sometimes the speedometer. These failures create a safety concern because they remove visibility of warning indicators and essential driving data. The 12-volt system warnings also raise concern that the vehicle may lose power to critical control modules or experience a sudden electrical shutdown. The issues are intermittent but recurring, and started immediately after purchasing the vehicle CPO, which suggests the defect existed before I acquired the car. This appears consistent with other reported electrical and 12-volt system failures on the ID.4. I am reporting this because I believe the issue may be part of a broader safety defect involving the vehicle’s low-voltage electrical system, displays, or charging circuitry.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703327December 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On 9/2/25, I gave my car to my local dealership to complete routine maintenance and to remedy a safety recall that had been initiated a few months prior. It was supposed to take one day to complete, but I was told that they were having trouble with a certain scan tool and would need technical assistance on their end before they could complete the recall. In short, it is now more than 3 months later (12/5) and I STILL do not have my car back. To the best of my knowledge, this is the problem: there is a scan tool that is necessary to complete the recall, and that this tool is malfunctioning. What the dealership keeps telling me is that they “continue to send tickets to their IT department, but don’t hear anything back.” A couple of times, they have heard back and have tried different updates or workarounds, to no avail. On multiple occasions, my service advisor has said that they “send tickets to IT daily in order to bother them enough actually do something.” I finally called VW customer care after my car had been with the dealership for 2 months, and the case was escalated to an RCM. She has tried following up with the dealership, as well as reaching out to the QTRL and QTM to see if there was any way to try to suss out the issue. To my knowledge, both of those have been fruitless. In fact, when the QTM visited the dealership to look at my car on November 26, all were hopeful there would be some movement. My RCM told me that the QTM was looking for updates to my case that “just weren’t there.” And that “the QTM on multiple occasions had looked for updates, but none were available.” To top things off, I spoke with my RCM on 12/2, and she said that my ticket had been closed due to “no updates in 5 days.” Infuriated, she reached back out that day to reopen the ticket. I was told today, 12/5, that the ticket STILL hasn’t been reopened. There is more, but I’m out of space. This many miscommunications and complete inaction is absolutely inexcusable at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703178December 5, 2025
ELECTRICAL SYSTEM, WHEELS, VEHICLE SPEED CONTROL
My screen frozed while I was driving to the point that I was not able to know how fast I was driving. My backup camera also did not displayed on the screen. I sent videos to [XXX]. The tire pressure stated that tire has a normal pressure but I had a flat tire. Tire pressure sensors are not reading the tire pressure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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