Volkswagen Atlas Cross Sport Complaints (2024)

92 consumer complaints on file.

#11603811July 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603155July 18, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the windshield cracked. The contact was unaware if there was an impact to cause the failure. The dealer was made aware of the issue and referred the contact to Safelite Auto Glass. The vehicle was diagnosed by Safelite Auto Glass and the contact was informed that the windshield could not be repaired, but instead needed to be replaced. The contact stated the replacement windshield would come from the manufacturer and the dealer had no windshield available to replace the cracked windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the parts to replace the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600209July 8, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The VW Infotainment System is the main vehicle communication system. It includes the Navigation system, Vehicle Settings, Radio, and allows "hands-free" driving with cell phone connectivity via Bluetooth. Once the Radio module within the Infotainment system is turned ON.....it cannot be turned OFF. It does have Mute and Pause, however, any thing else that uses the audio immediately kicks the radio ON at various levels. For example, in heavy traffic where CONCENTRATION and DISTRACTION-FREE attention is needed, a text message to your phone or a Voice command from navigation will kick ON the Radio....non stop. When this happens, you must change out the Nav screen over to the Radio screen and pause or mute the radio to hear the voice commands and re-do the last instruction....while driving. I have had the VW Service Center at the dealership look at it several times...they cannot fix it. No one is able to turn the radio off. Only the ENTIRE Infotainment system (no hands-free The VW Customer Care says "you can turn the entire Infotainment system off" altogether and have NO functions/features available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598097July 1, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583714April 17, 2024
VISIBILITY/WIPER
On March 6, 2024 I received a crack in my windshield while driving that spans nearly the entire width across the windshield at driver's eye level. Volkswagen has informed me that there are zero replacement windshields for this vehicle available in the entire country. I have attempted to work with Volkswagen directly, the originating dealership directly and 3rd party safety glass retailers. There is no anticipated date that the manufacturer is going to make this windshield part available and the vehicle is unsafe to drive. This vehicle is brand new and it is unacceptable that the manufacturer is not required to manufacture and make available important safety components to service these vehicles while still selling the exact same vehicles as new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578315March 19, 2024
UNKNOWN OR OTHER
Windsheld cracks instantly, every time a small pebble hits it. Saw that the older models that this problem also. I have owned atleast 8 cars and this is only vehicle that's Windsheld cracks everything a small pebble hits it on highway. Hundred of others on social media are reporting the same problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561569December 22, 2023
UNKNOWN OR OTHER
I was driving down the road and heard a weird noise as if something exploded…I look up and my sunroof had a big whole in it…I looked around to see if any trucks where by me and all the traffic was way behind or further up…. Nthn was near me to have cracked sunroof. I only had truck about 20 days or so… I believe it’s a defect and the dealer wants me to file it on my insurance..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558639December 5, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On Two separate occasions one with me driving and the other my wife driving on interstate 84 adaptive cruise control engaged each time in a construction zone posted 70mph. The vehicle abruptly slowed down to 30mph with no warning, also there NOT any 30 mph signs. Thankfully it was not a busy part of the day, the outcome could have been disastrous. On the first occasion she was my passenger, the second I was her passenger. The vehicle is a 2024 Volkswagen Atlas Cross Sport SEL with under 1000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548638October 6, 2023
ENGINE
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V593000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547232September 28, 2023
ELECTRICAL SYSTEM
Bought this vehicle on9/9/23 with 20 miles on it. 45 minutes later while driving home from the dealership the vehicle lost power and slowed to a stop in the road. We barely made it off the bridge and were nearly rear ended as it was dark. The dealership diagnosed a bad ECM. The manufacturer also inspected. The vehicle jerked consistently and grew worse before it lost power. Multiple warnings flashed and the check engine remained on. Neither the manufacturer nor the dealer has rectified and says it is under review.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543546September 9, 2023
STRUCTURE:BODY
Purchased car 8/22/2023 when driving from dealership to home alert came on for daytime driving light error and drivers side door was letting water intrude into the car from the bottom of the door. 8/23/2023 took it to nearest dealer and made first appointment available for repairs. Neither repair could be made by the dealership (invoice 491449) although they tried several times to adjust the door. Called VW warranty case #05862036. I was told to take new car to body repair shop (nearest shops suggested 350-540 miles round trip). When contacting suggested GMC body repair shops neither could verify contact from VW nor safety of door without visually inspecting on site. The car currently has 364 miles and has not been driven for the last 12 days because VW will not accept liability for driving with the door misaligned. Also there is no replacement available for the daytime running light nor any projected date for parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541367August 29, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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