Volkswagen Atlas Cross Sport Complaints (2024)

92 consumer complaints on file.

#11677448July 31, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the message "Error Drive Speed" was displayed. Additionally, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 45 MPH, with the message "Engine Overheating" displayed. The contact pulled over to the side of the roadway and turned off the vehicle. The contact became aware of an abnormal coolant odor and allowed the engine to cool down for several minutes. The contact stated that the "Drive System" message was displayed. The vehicle was driven to the residence. The vehicle was towed to the dealer, where the contact was informed that it would take two weeks to diagnose the vehicle due to the dealer's service schedule. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,160. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674558July 18, 2025
ELECTRICAL SYSTEM, STEERING, WHEELS
1. Electrical- Ignition switch periodically does work. 2. Wheels/tires- All tires had to be replaced due to wear at just over 15,000. miles. Wear was on inside of all 4 tires equally. 3. Steering - drifts. Feels like little control over steering wheel! Happens periodically with highway speeds. 4. SUV jumps unexpectedly. 5. 4 recalls so far. Last software 7/17/2025- camera stays on reverse for at least a 5 miles then goes back. PRESTIAGE VW-Melbourne states they can't help me. No present recalls on complaints. HAS FAR AS HOW FAST I WAS GOING. IS HAD TO SAY..FROM 0-70 MILES PER HR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673825July 15, 2025
UNKNOWN OR OTHER
The panoramic sunroof exploded, no collision or impact from debris as there were no cars around us at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673085July 12, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes quick to avoid me. I was in my lane and far enough not to read the exit sign. This is the third time this has happened, and VW dealer couldn't find anything wrong. They said to turn off the ADAS systems and not use them. This is not a fix just masking the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669783June 27, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666665June 13, 2025
VISIBILITY/WIPER
My windshield has a defect with a line coming from the rear view mirror box and it comes down and turns and then turns back toward the driver side and then a straight line to the passenger side. There is no impact on the outside of the windshield and no impact of being hit by a rock or any other debris. This is clearly a manufacture defect and i have reach out to the local VW Dealership in my area for the car was purchased in Houston, TX. I barely drive this car and I have noticed online there are several forums(discussions) with everyone having issues with VW Atlas windshields and the quality of having impact and some with no impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662482May 22, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661474May 16, 2025
VISIBILITY/WIPER
The windshield chips extremely easy. It is a hazard due to the potential easy shatter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657342April 28, 2025
VISIBILITY/WIPER
A new vehicle was recently purchased on 3/14/25 and the glass windshield has shown a possible significant defect. The issue involves a noticeable glitter or sparkling effect throughout the front windshield, (excessive, premature pitting within the glass material), that is particularly visible under street lights at nighttime, direct sunlight, or when facing oncoming vehicle headlights. This defect causes reflection and distraction while driving. The dealership has taken photographs of the defect to support a warranty claim, but as of now, no resolution has been reached. Attached are example photos illustrating the defect (which is present throughout the windshield) under both nighttime and daytime conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657205April 28, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
1. Brake system grinding noise - every time the brakes are applied the front brakes makes a terrible grinding noise, I notice that the vehicle does not break properly. This problem clears can cause a dangerous situation to my family or others. Vehicle been inspected by VW Flagship Bayamon and they respond that is a normal situation cause by humidity. 2. Fault electrical problem the AutoStart won't work properly Manual works only 25% of the time, this cause a lot of waste and spending on gas, was inspected by the dealer and response was that there's only false codes in the PCM memory. 3. Keyless AutoStart won't work as advertised, if you start the vehicle remotely shut down immediately, doors closed, battery in good state, keyless battery was changed 3 times with the same results, dealer also state that there's only falses codes related to this issue caused by vehicle been park for long time. This is a security aspect to start your car to be ready when you park in dangerous areas. 4. During the sale of the vehicle salesperson cannot open the hood because hood get stuck with the windshield cowl plastic, he explained that there's no problem that i can get to the service department to repaired without cost, since i buy the vehicle i cannot open the hood to verify the engine. They give me all kind of excuses that part been order but never receive a call back this is dangerous cause in case of fire because of previous problems i cannot open the hood .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655347April 18, 2025
EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Each time I place my Cell Phone ( iPhone 12) it overheats to the point the safety device in phone shows a excessive heat warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654721April 15, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
my vehicle has a safety issue that is tied to the NAV system and its interaction with the vehicles drivers assist functions. Multiple times while driving the vehicle, the NAV system would decide the vehicle was on a different road than it was actually on. The first time it happened; I was on the freeway traveling at 70 MPH when the NAV system decided I was on a residential street several miles away with a 25 MPH speed limit. The vehicle immediately adjusted to what it thought was the posted speed. To be more specific, the vehicle slammed on the brakes and went from 70 MPH to 25 MPH quite aggressively. Luckily, no one slammed into me as I regained control of the vehicle. This has happened multiple times on different roads, different speeds, with or without using the NAV system for guidance. I have found that turning off all of the drivers assist functions stops the vehicle from slamming on the brakes but the NAV system still occasionally goes nuts. I have taken the vehicle to the dealership 3 separate times with no joy. The dealership has been unable to duplicate the defect to date however the last time in I was able to provide video evidence of the issue. The dealership did provide me (on 14 April this year) a copy of an older memo from Volkswagen identifying a potential NAV issue. According to the memo the issue should have been taken care of by Aug 2024. My issue extends well beyond that date. Of concern to me is the fact VW knew there was an issue but failed to tell the consumer to turn off the Adaptive Cruise Controls functions until this issue was fixed. As my vehicle still has the issue, I don't know if it's related to the memo or something different. I've attached the last 2 workorders, vehicle is still at dealership for 3rd time. I also attached the document I provided the service writer the first time I dropped the vehicle off. Also attached is the VW memo on the NAV system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652522April 3, 2025
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Windshield cracked for no apparent reason. Did not see or hear any object strike windshield. Began as a 6 inch crack from roof to rearview mirror and crack continues to spread and extend across windshield without any cause. The weather has been warm and no frost or cold yet crack grows 3 inches a day. Windshield wipers do not come on, collision warning goes off for no reason but does not go off when I was nearly hit headon, driver assist and lane departure does not work at all. I attempted to get Volkswagen dealership to repair for warranty and extended "Platinum Protection" plan but they refused. I have filed an insurance claim with my carrier.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652460April 3, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Keyless entry continuously fails. When using the door handles to unlock or lock the vehicle the vehicle behaves as if key fob is not present if the key fob is in our pants pocket or pocketbook. We have to physically take the key fob out of our pants/bag where we then can observe the "handshake" between vehicle and key fob take place in order to lock/unlock vehicle. Vehicle has been at the dealer multiple times (they had car for 60 days trying to resolve the issue). Batteries and key fob were replaced and reprogrammed, they replaced the start actuator which supports the key connections to the car and still not resolved. We consider this a significant safety issue because if we cannot get into our locked car in an unsafe situation or get into the car in an emergency there could be dire consequences. Note: Videos are available for confirmation of behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651726March 31, 2025
ENGINE
Hi, I received a recall for my car about the engine cover but VW doesn't have a solution. They just took the cover away and left the motor without cover or protection. I don't think is normal and appropiate to have the engine expose like that. Besides this problem, the car has brake problems I already report and also Oil problems that VW won't give a correct answer. I worried because I have 3 children and I don't feel safe to travel with them in a car I bearly have 1 year with it. I'll appreciate your help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647164March 8, 2025
SERVICE BRAKES, ENGINE
The brakes sound like their grinding and the motor drives funny
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645660February 28, 2025
ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving 80 MPH with the cruise control activated, the ADAS system misread the highway speed limit, and the vehicle suddenly decelerated. There were no warning lights illuminated. The vehicle was driven at various speeds with the cruise control activated; however, whenever the vehicle detected a traffic sign, the vehicle adjusted to the sign image; however, while school was not in session, the ADAS system adjusted the cruise control to the speed limit on the road sign. The vehicle was then taken to a dealer where it was diagnosed with software system failure. The vehicle was repaired, and the software was reset; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,640.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645658February 28, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving south in an 80-mph zone on [XXX] between Brookings and Sioux Falls. I had my cruise control set to 82 and had just completed a lane change after passing a semi truck. With no change in the speed limit, the car shifted the set MPH to 30mph and engaged the braking system sharply. I was able to override by pushing the gas, but the mph setting was still set. The experience was a more extreme event than other similar instances I’ve had (e.g., car shifting from a 30mph to 15 because of a school zone but not school hours so sign not relevant) because of the speed, proximity to other cars, and the absence of a change in speed indicator. I believe this glitch is a major concern for safety and appreciate your time in reviewing my concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641393February 7, 2025
UNKNOWN OR OTHER
Infotainment Systems glitches, screen scratchy , lines displayed. This has happened multiple times when vehicle is started and has happened when vehicle is driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638309January 24, 2025
UNKNOWN OR OTHER
Main information screen displays extreme fuzzy/pixelation to the degree it cannot be read. This controls ability to set/adjust hvac system as well as maintenance items like checking oil levels. As well as all other functions affecting interior and exterior lighting adjustments. Components were inspected by VW dealer on 1/23/25 showing verifications of issues. VW dealer states no fix currently exists and they will do nothing until VW authorizes a fix. I believe this to be a safety issue as oil levels cannot be checked and low level could damage the vehicle during operation. Additionally I believe safety issue impacted by inability to adjust heat and cooling levels during operation of the vehicle can cause inability to operate the vehicle during excessively hot or cold weather. No warnings prior to problems occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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